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Rated 3.9 out of 5 by 59 reviewers.
Rated 3.0 out of 5.0 by food quality The food was not as good as what we have become accustomed to having at this location. April 19, 2013
Rated 2.0 out of 5.0 by MISSING 2 YEAR OLD ITEM We recently stayed at this hotel for a party that we threw, and our 2 year old daughter was with us. Her favorite stuffed animal was left behind on the day that we checked out because it was tangled in the sheets, and we were in hurry to go to the Tigers game. I've called this location NUMEROUS times to find the missing hippo, and left messages, and all I keep getting is "We haven't washed the sheets yet from that day," or "It could possibly be under the bed, I'll send someone up to check and call back," with NO PHONE CALL BACK. I cannot believe the customer service at this location. This item was invaluable to them, but EXTREMELY valuable to my 2 year old daughter who has gone a week without sleeping because she does not have her hippo. I definitely will not be visiting this place again, and we come here EVERY YEAR for our aunt's birthday because she loves Charlie's Chop House, we will be finding a new location to celebrate her birthday at! April 12, 2013
Rated 3.0 out of 5.0 by Upgrades Apparent but Some Work Still Needed Having spent several nights here over the last five years, I can attest that the management has indeed spent time, effort and funds to upgrade this hotel over the years. The main restaurant is very mediocre (Charlies Chophouse) and has a lot of quickly prepared fried foods and overcooked low quality meats -- not what you would expect from a Chophouse. The breakfast buffet is sub-standard and contains a lot of out of the box/food service prepared meals instead of fresh foods prepared from basic raw foods. Orange juice is canned versus fresh squeezed, cereal is from a box instead of made from raw ingredients (i.e. muesli etc.), muffins are flavorless and were obviously commercially baked elsewhere. I often choose to drive down the street to Tim Horton's instead. The parking lot is always strewn with windblown garbage including bottles, cans, plastic bags, and fast food bags everywhere. Sending the grounds staff outside 2-3 times a day to pick up garbage would be a wise investment. Also, there is no large lighted signage on Northline Road or on nearby I-75 to inform visitors of its location right off the freeway. The hallways are dark and musty. They need new fresh lighting, fresh carpeting and a new coat of paint. Also, several trays of food from room service where lingering in the hallways for hours creating an unpleasant odor throughout the hotel. Maybe sending a restaurant busboy/girl to check the hallways every hour would be a wise move. This has been a consistent problem over the years that never gets addressed despite my many suggestions to improve this situation. Front desk staff is very friendly and the main reason I return. April 3, 2013
Rated 5.0 out of 5.0 by pillows and WiFi The pillows are terrible and the WiFi never ever worked April 1, 2013
Rated 5.0 out of 5.0 by Local hotel This is a local hotel for me, but I always come here for a stay-cation with my son. He loves the huge pool and game room. Staff is always friendly and helpful. Rooms are always clean. Love the breakfast buffet in the morning! March 29, 2013
Rated 5.0 out of 5.0 by Great to be back! Highly recommend this site for business and/or personal. March 26, 2013
Rated 2.0 out of 5.0 by Ehhhh! Front lobby is beautiful and the area by banquet facility. Staff who treated us was very kind and helpful. Beyond those areas I feel attention is needed. Hallway carpeting needs badly to be cleaned. Seeing dirty carpets makes me afraid of what else there could be in the facility. Wall paper in the hallways should never be bubbled or ready to peel off. Made me not want to stay and this was before I saw inside of room. In the bathroom alone there were several things. Rusty fixtures in bathroom, grout needed to be redone as it looked funky. Floors near floor boards really need to have more attention. Clean can NEVER be overdone! March 23, 2013
Rated 1.0 out of 5.0 by Staff can't control their guests I booked our hockey team to stay at this hotel. Our kids were all in bed by 9:30 pm. I've stayed in hundreds of hotels and have NEVER experience a night like I did. Screaming teenage girls until 3 am, drunks, couples fighting, etc. It seemed to last all night. Most of the parents on our team called to complain. The staff was very nice and kept sending security but they couldn't get them to stop. The apologized over and over and made threats to these people that they would kick them out if it continue. They didn't follow though on their threats. I should have called the police with some of the stuff going on. I sent a letter explaining my experience but never got a reply. Disappointing. March 11, 2013
Rated 5.0 out of 5.0 by Nice pillows and great pool. Took our granddaughter there for an evening of swimming and having a nice meal. We had a great time and will go back there again for sure. March 4, 2013
Rated 5.0 out of 5.0 by I Came Back I've been in the Detroit area many times on business and usually stayed elsewhere. This was now the second time I stayed here and both times it has been a very good experience. The front desk is sharp, and friendly. They recognize Priority Club status right away. Clean room, choice of pillows, good breakfast. Also there was a Managers Reception, which was a nice touch. This hotel has my stamp of approval. February 27, 2013
Rated 5.0 out of 5.0 by Great Service I stay at the Southgat Holiday Inn whenever I am in the area. The staff on this trip, just like the previous ones, was oustanding, friendly, and helpful. The bar staff and breakfast staff always ensure you are properly taken care off. A great place to stay. January 28, 2013
Rated 5.0 out of 5.0 by Business Experience I tested classroom-style in your Grand Ballroom for a Fortune 500 company and was very impressed! The lighting was excellent; the seating was spaced well ;the tables were smooth; the air-conditioning worked perfectly, and the surroundings were quiet, not to mention that the entire hotel was very neat the clean. Besides this, the staff was extremely co-operative--without hesitation, getting us extra equipment that we needed at the last minute. I have tested in many hotels, and this test situation was one of the best that I have experienced. Keep up the good work. I am sure that we will return for another test session with a large group of candidates. January 24, 2013
Rated 3.0 out of 5.0 by Not for the business man My room did not have a desk of any sort in order to sit and work. The only plug available for my computer required me to uplug the light or the TV in order to plug in my computer. I also had to sit in a very small comfort chair and attempt to work on what was a larger round lamp table. On another note, I use a CPAP that required me to unplug the bed lamp or the alarm clock in order to use. January 20, 2013
Rated 4.0 out of 5.0 by Comfortable bed Great hotel, close to airport. No problems Would stay again January 15, 2013
Rated 5.0 out of 5.0 by Great place to stay This hotel is a great one. The staff is great and willing to help in any way. November 15, 2012
Rated 5.0 out of 5.0 by wonderful Service and hotel Thank you to the staff - always friendly and accommodating - always professional and help with any needs. Greeted with a smile and thanked for my business! Asked me to return!!! asked if i had experienced any problems!! November 13, 2012
Rated 4.0 out of 5.0 by Solid service I have nothing but positives to say about this place: Excellent staff service, clean room, good free breakfast. Location is convenient to downtown Detroit, about a 15-minute drive. Complimentary passes to the YMCA next door a nice bonus. November 4, 2012
Rated 3.0 out of 5.0 by Overpriced with marginal room quality, lack of accomodation Common areas were very nice. Rooms were somewhat outdated with batrhrooms that were sub-par. Shower curtain was barely hanging on to the waal and water flow was not up to expectations for this well above average priced room. Room smelled of smoke until air conditioner ran for about 1 hour. Free breakfast used to include a short order cook, but was now reduced to conitnental breakfast . This was a dissappointment and was one of the main reasons we selected this location for 5 adults and two children. We stayed in 2 rooms which were booked as two adjoining rooms and they could not accomodate this when we arrived. I will not go back to this location. October 26, 2012
Rated 4.0 out of 5.0 by Good Stay Good staff, recomend this place to anyone in the area. October 23, 2012
Rated 5.0 out of 5.0 by Great Hotel and Staff! The staff is the best part of this hotel!! they are all great! the hotel is VERY CLEAN and comfortable. Just like "Cheers" Everyone knows your name and makes you feel at home. I would reccommend this hotel to everyone. Close to Detroit to go to games and casinos, close to Toledo for casinos and Zoo etc. I love the pool! the largest pool i have seen in a hotel anywhere! Great decor in the pool and lobby and thoughout the hotel! Keep up the great work! October 23, 2012
Rated 5.0 out of 5.0 by Holiday Inn Southgate(Detroit) Very professional,friendly and accomadating staff. Comfortable and cozy rooms that are like being at home. Easy access to the highway. October 22, 2012
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