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Rated 4.0 out of 5 by 120 reviewers.
Rated 5.0 out of 5.0 by Book a Jacuzzi room! Booked a Jacuzzi room for my girlfriend and I! We had a blast!! The room was very clean and cozy! The entire hotel was beautiful! We went to the hotel bar and watched a live band, had a few drinks! The atmosphere was lively and laid back! There was a large fridge in the room to keep plenty of drinks! I put champagne, strawberries, chilled glasses, six pack, mixers, and a pint in there, leftovers from dinner, and still had plenty of room for more! Breakfast was amazing, and we didn't have to wake up early, it's served from 7 till 1pm. I will definitely be recommending this hotel to everyone, and be booking there again! November 27, 2013
Rated 5.0 out of 5.0 by Nice place all around............. This Holiday Inn is very clean, awesome heated pool, hot tub, really friendly and accommodating staff. We had breakfast that was out of this world, had a large variety to eat. Beds were great, we woke up well rested. We will definitely stay here again. November 18, 2013
Rated 4.0 out of 5.0 by Cleanliness good n room but! Liked the room n the quality of cleanliness was great but to small of a toilet. Also was looking forward to getting in a work out in the fitness rooms(two fitness rooms), but all machines were not working. Needs better quality of fitness machines. They were out of order the whole seven days I was there. Other than that it was ok. November 14, 2013
Rated 5.0 out of 5.0 by Comfortable stay with excellent statt Stayed here for a conference and took my husband. Staff was excellent and met my every request. Eager to make sure that our stay was perfect. Linens, bed and pillows extremely comfortable, room was clean, but could have used a bit of scrubbing on the walls in the bathroom and the carpet in the room a bit worn... this is nitpicking. Linens were superb, quiet nights, with membership, we had free hot breakfasts; at the end of the meal the waitresses offered us coffee cups to go. We also were allowed privileges at the very good YMCA next door. Just don't use the Y's track. I am a walker and hurt my feet; my husband is a runner and was in extreme pain after using it. The machines and pool are excellent. November 9, 2013
Rated 3.0 out of 5.0 by Poor accomodations I was not happy with the fact that I had to pay an extra $69 to have a late checkout of 4pm. My flight leaving detroit did not leave until 7:30pm, so I could not leave by 2 pm. The food at the restaurant, Charlie's Chophouse, was fair. They could definitely improve their quality. October 29, 2013
Rated 4.0 out of 5.0 by Love remodeled rooms and new pillows Grace at front desk extremely helpful and a pleasure to deal with. Sheila a very good bartender and a great food promoter for your kitchen. Thanks for the joy you bring guys who are away from home. Great job October 26, 2013
Rated 2.0 out of 5.0 by Dissapointed overall but a good bed to lay my head for the night Fair to average for this location. Disappointed that Rewards Club Members do not get extra treatment such as. I had no newspaper nor was I given a welcome bag upson arrival. Rates for this unit were more than I usually pay in the south. and this is a very old hotel that has been updated a couple of times. October 7, 2013
Rated 3.0 out of 5.0 by TIRED The staff was very pleasant. The breakfast was good too. However, the hallways and room were "tired." Also, more electrical outlets near the bed are needed. October 2, 2013
Rated 1.0 out of 5.0 by Poor service Left several message for management to contact me with no response. September 30, 2013
Rated 5.0 out of 5.0 by Company Luau Our stay was AWESOME! Room was ready upon arrival and staff was very helpful. The Company event was great and everything was perfect right down to the Staff, food and room that was set up for Company Event was fablous. We will recommend this hotel to all friends and family. Thanks for a wonderful stay! September 26, 2013
Rated 1.0 out of 5.0 by Not what I expected The lobby of this hotel is beautiful. The breakfast was great. The bedroom horrible. The air conditioner didn't work properly, the bed was uncomfortable and the room was very outdated in appearance. Never will go to this one again. I wasn't greeted as an IHG member either. September 21, 2013
Rated 4.0 out of 5.0 by safe & comfortable I was very pleased with my stay. I felt comfortable & safe the entire time. The staff was very good to deal with. The breakfast food & staff was excellent. Thank-You August 18, 2013
Rated 5.0 out of 5.0 by Excellent Staff I stay at Holiday Inn Southgate monthly. The staff is always friendly and accommodating. They remember my preferences and always make me feel welcome. Thanks Holiday Inn Southgate :) August 7, 2013
Rated 5.0 out of 5.0 by This hotel is a winner Look no more. This hotel is fabulous! My son, new bride to be, wedding party, family and friends stayed here to attend the wedding in Wyandotte, 15 minutes away. The hotel is clean, updated and the rooms are cozy. The staff was super helpful, courteous and gracious when I requested another room at the very last minute. The bar stayed open to accommodate the guests late night from the reception and the room came with a full breakfast that was fresh and tasty. The hotel supplied a free shuttle to the wedding location and back until 1 am. AND the friendly driver traveled back and forth all night to accommodate the guests. The customer service at this hotel is stellar! I give them all 5's for perfection! August 1, 2013
Rated 5.0 out of 5.0 by Front Desk Staff My friend and I were staying there for my birthday so that we didn't have to drink and drive. The front desk dropped us off at our first destination and even offered to pick us up if it was early enough. July 8, 2013
Rated 4.0 out of 5.0 by Great Staff!!! I stay here for business about once a month for the last two years. During that time they have upgraded the rooms and facilities and everything is to modern Holiday Inn standards. The design of the building is not the newest, but everything else has been updated. Also, the thing that makes this hotel great is the staff, who are always friendly and professional! The breakfast buffet is really good too! July 7, 2013
Rated 1.0 out of 5.0 by Unforgettble stay Leaking roofs, rooms were not vacuumed, bathtub was extremely dirty. Front desk personnel failed to communicate well when I requested things. The manager was not made aware of some grievances I had about my stay because it took close to 3 days for the manager to contact me after the spoke to the front desk. My room got flooded from a leaking ceiling. I was not informed about this prior to the stay. I was not even helped to relocate to a new room. Poor service. July 3, 2013
Rated 4.0 out of 5.0 by Points My only issue with our stay is that when I made the reservations I specified that I wanted to use my points. When I checked out I learned that it was not booked using my points and I ended up paying out of pocket. July 2, 2013
Rated 3.0 out of 5.0 by Great service - old building Helpful staff but an old building that needs repairs June 22, 2013
Rated 2.0 out of 5.0 by Disappointing stay Disappointed in my stay here. The hotel room was in need of remodelling. Wallpaper was, in some places, unstuck from wall. Pulling drapes had marks on them which looked like dried blood. Bathroom was dirty and needed an update. Breakfast was good and staff courteous June 13, 2013
Rated 5.0 out of 5.0 by A+ Southgate Great Staff, Clean facilities, Updated rooms. Everyone I came in contact with was very friendly. From check-in to restraunt/bar to workers in the halls one of the best staffs ever, and I have been to alot of these over the years. June 9, 2013
Rated 5.0 out of 5.0 by Comfortable room and delicious breakfast I was in town for a wedding, and I was thoroughly impressed by the overall look and feel of the hotel. The lobby and rooms were well-furnished and clean, and the bed was extremely comfortable. In the morning, their inclusive breakfast buffet was amazing, one of the best that I've had while staying at a hotel. June 7, 2013
Rated 1.0 out of 5.0 by Very dirty and outdated rooms Stay away from this hotel. The first room we checked into had bugs; I was told "sorry we are laying mulch and its sending bugs into the rooms. The handy man is spraying." The "replacement room" had a bed skirt with literally crusted up vomit on it. This hotel is also very OUTDATED, looks like the 70s. I wouldn't stay here. I am still waiting for a call back from the GM regarding this awful experience. This hotel shouldn't be allowed to be part of Holiday Inn. May 29, 2013
Rated 5.0 out of 5.0 by Best hotel in the area Courteous and very friendly staff, from the front desk to the people that clean the rooms as well as the people that staff the lounge. They put extra effort into making your stay enjoyable. May 17, 2013
Rated 5.0 out of 5.0 by Great staff and above average accomodations. The staff was freindly, knowledgeable and helpful. Everone from the front desk to the bar/restuarant to housekeeping provided friendly and efficient service to our group. May 17, 2013
Rated 5.0 out of 5.0 by Happy Hotel I have just one word AWESOME, this is the second time I have stayed there and everything was just as good as the first time. May 10, 2013
Rated 3.0 out of 5.0 by Fitness Rooms Fitness equipment is outdated. Some of the oldest I've seen in the holiday inn chain. Equipment next to the pool area doesn't work properly. I've been a platinum member for two years now and I keep getting recognized as a gold member. Only location where this happens. May 8, 2013
Rated 3.0 out of 5.0 by Bad Front Desk Service My husband & I decided to stay the weekend with our kids to have a little stay-cation & enjoy the pool. The girls at the front desk did not seem to like their jobs very much. Only one was friendly during our stay.They took care of our problems & concerns but were very short & seemed like we were bothering them. We had our toilet clog & not function properly the last day & a half of our stay, the bathroom was dirty and the air conditioning didn't function properly. The room also smell musty and had a foul odor. I did tell the front desk about the toilet & maintenance came down to fix it but after the way the girl responded like she was bothered I didn't even bother to let them know about the dirty bathroom , air condidtioning issue or the fact that the toilet was really never fixed. We ended up using the bathroom by the pool for the remainder of our stay.One more concern is that the pool wasn't very clean, there were wads of hair stuck to the bottom & floating around. We were however able to relax, even though there was a room full of girls next to us we couldn't hear a thing. The girls that work in the dining room were very friendly and accomodating. The cleaning ladies were very nice, approachable & helpful. I have worked in customer service in the past & I don't expect red carpet service but a little smile or even a friendly disposition would have been appreciated and does go a long way. The front desk is the first point of contact when staying at a hotel and dealing with unfriendly people did not make me excited to stay or make me want to refer this hotel. I am by no means trying to be a complainer but I do know issues can not be fixed unless they are brought to light. I do hope that if I ever do decide to stay here again that I will be able to have a great experience and write a better review. May 7, 2013
Rated 4.0 out of 5.0 by Good visit Room was nice, very clean. Hotel staff was helpful. Although the weekend was a very busy one for the hotel, everyone was kind. The breakfast was great and plentiful. May 6, 2013
Rated 5.0 out of 5.0 by Wedding Reception We had my daughter's wedding reception in the banquet rooms here and we couldn't have been happier. Great prices (and I really shopped around first), great food, and great service. They even helped us clean up and pack everything away afterwards. Spent the night - very clean, comforatable, and had a great breakfast in the morning. I would recommend this to everyone I know. May 4, 2013
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