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Rated 4.3 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by I really liked this hotel At first I was concerned with staying at this hotel when I was reading the reviews. I'm glad that I stayed there against the reviews! The hotel was clean and comfortable and the staff was great. I will admit that the carpet was a little dated, but overall everything was in great condition and everything was in order. I even had an issue where I needed a scanner and the hotel manager allowed me the use of his office - Thanks, Mike! I look forward to staying there again and would recommend it to anyone. February 21, 2014
Rated 5.0 out of 5.0 by great staff This holiday inn was decent like most holiday inns with the look and feel. The hotel shuttle was easy to use and convenient. Also, the front desk staff were fantastic. Some of the friendliest I have ever had ( and I have stayed at a fair number of hotels). I was staying here because my flight got cancelled so I wasn't in a good mood, but they brightened my evening up a little. February 19, 2014
Rated 2.0 out of 5.0 No Bang for your Buck here. First business trip to Spokane, WA. Mobile app and website was down so I didn't check rates or make a reservation and was a walk in. This is an out of the way Holiday Inn Express in comparison th the other brands. At the counter I gave my IHG rewards # and was not recognized as usual. The clerk ran my Chase credit card and said it was declined. Slightly embarrassing because I was traveling with one of the directors of my company. After I called Chase to clear it up and they said there was no record of them declining my card. After taxes and an almost $140 bill for the basic room (comfortable, just small) with non working internet, no breakfast and sub par customer service, I have to say I got no Bang for my Buck at this place. Next time I'll try the Hilton brands. The one nice thing is they have an onsite restaurant which was handy for dinner because it was snowing out. BTW, a free drink at the bar is useless to non drinkers. The usual bottle of water would have been nice. February 15, 2014
Rated 3.0 out of 5.0 by Bring your own conditioner!!! Holiday Inn has gone motel 6 here. Shampoo and NO conditioner. I asked for some and housekeeping found "a few old bottles" two hours later. One small bar of face soap to pass between the sink and the shower. Talk a out being cheap! Don't bother being a platinum priority club member- there is no benefit at this location. On the bright side the chicken fried steak was delicious, too bad the service was so slow. I got my drink when I finished my meal. February 10, 2014
Rated 4.0 out of 5.0 by Very good service Staff friendly and very helpful. Utilized food and beverage, front desk, and shuttle. February 6, 2014
Rated 5.0 out of 5.0 by Stay Here if you fly out of Spokane! These folks are some of the nicest, most hospitable people and the shuttle to the airport is almost too convenient! Leave your vehicle at the hotel and avoid the parking lot nonsense at the airport! Thank you all for a great stay. January 14, 2014
Rated 5.0 out of 5.0 by quick access to the airport & comfortable stay I have stayed here several times flying in & out of Spokane and always find the staff friendly and efficient. The transporter service gets me to the airport timely and a ride back to the hotel when I return is as easy a phone call. Thanks for making travel for a business woman easy and safe. January 13, 2014
Rated 5.0 out of 5.0 by Christmas away from home Overall great stay. The only thing I would recommend outlet plugs for people with toddler. Breakfast was great and great room service January 1, 2014
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