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Rated 4.2 out of 5 by 115 reviewers.
Rated 2.0 out of 5.0 No Bang for your Buck here. First business trip to Spokane, WA. Mobile app and website was down so I didn't check rates or make a reservation and was a walk in. This is an out of the way Holiday Inn Express in comparison th the other brands. At the counter I gave my IHG rewards # and was not recognized as usual. The clerk ran my Chase credit card and said it was declined. Slightly embarrassing because I was traveling with one of the directors of my company. After I called Chase to clear it up and they said there was no record of them declining my card. After taxes and an almost $140 bill for the basic room (comfortable, just small) with non working internet, no breakfast and sub par customer service, I have to say I got no Bang for my Buck at this place. Next time I'll try the Hilton brands. The one nice thing is they have an onsite restaurant which was handy for dinner because it was snowing out. BTW, a free drink at the bar is useless to non drinkers. The usual bottle of water would have been nice. February 15, 2014
Rated 3.0 out of 5.0 by Bring your own conditioner!!! Holiday Inn has gone motel 6 here. Shampoo and NO conditioner. I asked for some and housekeeping found "a few old bottles" two hours later. One small bar of face soap to pass between the sink and the shower. Talk a out being cheap! Don't bother being a platinum priority club member- there is no benefit at this location. On the bright side the chicken fried steak was delicious, too bad the service was so slow. I got my drink when I finished my meal. February 10, 2014
Rated 4.0 out of 5.0 by Very good service Staff friendly and very helpful. Utilized food and beverage, front desk, and shuttle. February 6, 2014
Rated 5.0 out of 5.0 by Stay Here if you fly out of Spokane! These folks are some of the nicest, most hospitable people and the shuttle to the airport is almost too convenient! Leave your vehicle at the hotel and avoid the parking lot nonsense at the airport! Thank you all for a great stay. January 14, 2014
Rated 5.0 out of 5.0 by quick access to the airport & comfortable stay I have stayed here several times flying in & out of Spokane and always find the staff friendly and efficient. The transporter service gets me to the airport timely and a ride back to the hotel when I return is as easy a phone call. Thanks for making travel for a business woman easy and safe. January 13, 2014
Rated 5.0 out of 5.0 by Christmas away from home Overall great stay. The only thing I would recommend outlet plugs for people with toddler. Breakfast was great and great room service January 1, 2014
Rated 5.0 out of 5.0 by Great Management Room was noise from bad heating unit. Been here three times and will come back, Staff took care of bill for me. No problem ! Great location for Airport , just outside Spokane. December 31, 2013
Rated 5.0 out of 5.0 Great service, accommodations and location! Hotel was everything and more that I expect in a hotel. The staff was great with friendly and prompt service. The room was excellent. Clean, up-to-date and nice decor. Bed was very comfortable. Location is great by the airport and the complimentary shuttle to the airport and nearby casino was very helpful. The meeting room provided for our company function was great and food provided for our event was excellent. I would definately recommend this property for meeting events as well as hotel stays! December 10, 2013
Rated 5.0 out of 5.0 by A great business trip stay away from home. Close to the airport, clean, quiet, and the staff was great. December 8, 2013
Rated 3.0 out of 5.0 by No breakfast Front desk and sign on door indicated restaurant open at 6:00 am. Waited until 6:30 . No one showed up to open restaurant. Left for Airport early to eat breakfast. December 8, 2013
Rated 5.0 out of 5.0 by Great place to stay Great location between Cheney and Spokane. Accessible to both towns. Even when it is busy, it is a quiet and calming place to stay. Staff always willing to help but not pushy. We are repeat customers to this Holiday inn and have recommended it to family and friends. November 27, 2013
Rated 5.0 out of 5.0 by Great Stay This hotel is close to the airport. It is very clean and comfortable. The shuttle is actually a little early which removes any stress about getting to the airport late! November 20, 2013
Rated 5.0 out of 5.0 by Great Northwest The staff was great , the hotel was very clean and quiet November 18, 2013
Rated 5.0 out of 5.0 by super stays to start and finish our vacation in addition to super comfy rooms, excellent restaurant and very friendly, efficient staff the location near airport and ability to park free for 14 days with free airport shuttle was top notch! November 17, 2013
Rated 4.0 out of 5.0 by Nice, clean room. Nice hotel. Above average Holiday Inn. Peppers Restaraunt located on the property was excellent. Lobster Penne was outstanding. When in Spokane I will stay here again. November 9, 2013
Rated 5.0 out of 5.0 by excellent Excellent room, food, hotel! Liked everything about this place! Amazing place for the price! November 5, 2013
Rated 5.0 out of 5.0 by Quiet & clean Needed to stay near the airport for a very early departure. Found the room to be very nicely decorated, clean and quiet. Staff were very pleasant. Ordered room service, and it was delivered quickly, and very good and well priced. Would stay again here. Thought the room price a bit high, but was happy with all. October 29, 2013
Rated 5.0 out of 5.0 by Great facility I have no problem of recommending this property. Clean, comfortable room. Excellent value. October 29, 2013
Rated 5.0 out of 5.0 by Great Stay at Spokaneh Great stay. Stay here every year on business. Wish you would do a healthier breakfast like your chain Staybridge Suites. October 21, 2013
Rated 5.0 out of 5.0 by Great hotel It was a great stay. The hotel was comfortable and the staff very friendly. Would recommend. October 18, 2013
Rated 5.0 out of 5.0 by Repeat Visit We like this hotel. We've stayed many times when visiting the area. This time, there were a couple of hundred college kids staying at the hotel over the weekend when we were there and it was no problem at all, except for Sunday morning when they strained the hot water system to its maximum. No real inconvenience and does not change our attitude about staying there again next time we travel to Spokane. October 17, 2013
Rated 4.0 out of 5.0 by Great Staff Just very friendly staff at front desk and in restaurant. Had great ribs the first night, but they really need to improve the NewYork steak. October 14, 2013
Rated 3.0 out of 5.0 by very disappointing We had stayed here before and chose to return. We felt like this time that we were given the least desirable room which definitely was not the price we paid. The carpet looked old and stained, the pillows were small and lumpy and the bed wasn't very comfortable. Late in the evening, when we were already in bed, the sink backed up with what looked like fecal material. It happened twice more day the next morning. Neither of us slept much that night. We were afraid to drink the water or take a sbower. We will attach photos. When we checked out, we told the clerk about the sink. He only murmured an apology ad seemed oonly mildly concerned. On the positive side, when we checked in, the young lady at reception greeted us as priority club members and the bartender was super nice. The lounge area is small but inviting with an open fire and comfortable seating. However we felt like we were in an office because so .any people were on laptops and cell phones. Very distracting. We are very loyal Holiday Inn customers and we would like to know what can be done about all this. October 7, 2013
Rated 5.0 out of 5.0 by Holiday Inn Spokane Airport does it again! We've stayed several times, and it's always our first choice. The staff, from front desk, restaurant, lounge, and housekeeping are always top notch and friendly. Hotel is very well kept up and conveniently located. Very quiet at night. Bedding is great, absolutely no complaints! We'll be back. September 27, 2013
Rated 2.0 out of 5.0 by out of order Toilet in our room was broken when we checked in (would not flush) contacted front desk and was told they would have someone come to fix, Never happened. Needed shuttle ride to attend concert event, was on list for 5:15, never happened, was able to get a shutlle from event host. Sunday morning 1 of 2 elevators out of service, by check out time neither elevator worked. Took stairs along with the rest of the guests on our floor. September 27, 2013
Rated 4.0 out of 5.0 by Nice Hotel We did like the Hotel but thought the price was a little high for the location. Friendly staff, rooms etc...Good shuttle service. September 25, 2013
Rated 4.0 out of 5.0 by NIce rooms I stayed there under the misconception of one price and then when I received my bill the next morning it was slightly higher. The room itself was very nice and the staff was very friendly as always. September 25, 2013
Rated 5.0 out of 5.0 by We will come back... We only spent one night but found the hotel to be very comfortable and clean-our top priorities. The staff was friendly and accommodating. The property was well-maintained and our room was spacious and comfortable. Great location if you enjoy casinos- close to Northern Quest. Being IHG members, they treated us to an available upgrade which made the stay special. September 24, 2013
Rated 5.0 out of 5.0 by Great service and convenient. We stayed here overnight to catch an early morning flight out. Very convenient with restaurant on site. Food was very good and price was reasonable. Service was great. Room was comfortable. September 13, 2013
Rated 3.0 out of 5.0 by My experience was fine, but... My room was on the 4th floor and it was fine, but the guy I was traveling with was on the 2nd floor, and the whole floor (including his room) had a strong odor that can only be described as "a dirty baby diaper". But... It never went away. He should have asked for a different room on a different floor. The snack machine on his floor was empty, and the front desk told him to use the one on the 3rd floor. It was empty too. The front desk said, " Yeah... We're going to fire the company that's supposed to keep them full." Beware... At this Holiday Inn Express you have to buy your breakfast. With a tip... About $14 for an omelet, potatoes, toast and coffee. I don't think anyone from our company will be staying there again. September 9, 2013
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