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Rated 4.2 out of 5 by 135 reviewers.
Rated 5.0 out of 5.0 by Great place to stay Great location between Cheney and Spokane. Accessible to both towns. Even when it is busy, it is a quiet and calming place to stay. Staff always willing to help but not pushy. We are repeat customers to this Holiday inn and have recommended it to family and friends. November 27, 2013
Rated 5.0 out of 5.0 by Great Stay This hotel is close to the airport. It is very clean and comfortable. The shuttle is actually a little early which removes any stress about getting to the airport late! November 20, 2013
Rated 5.0 out of 5.0 by Great Northwest The staff was great , the hotel was very clean and quiet November 18, 2013
Rated 5.0 out of 5.0 by super stays to start and finish our vacation in addition to super comfy rooms, excellent restaurant and very friendly, efficient staff the location near airport and ability to park free for 14 days with free airport shuttle was top notch! November 17, 2013
Rated 4.0 out of 5.0 by Nice, clean room. Nice hotel. Above average Holiday Inn. Peppers Restaraunt located on the property was excellent. Lobster Penne was outstanding. When in Spokane I will stay here again. November 9, 2013
Rated 5.0 out of 5.0 by excellent Excellent room, food, hotel! Liked everything about this place! Amazing place for the price! November 5, 2013
Rated 5.0 out of 5.0 by Quiet & clean Needed to stay near the airport for a very early departure. Found the room to be very nicely decorated, clean and quiet. Staff were very pleasant. Ordered room service, and it was delivered quickly, and very good and well priced. Would stay again here. Thought the room price a bit high, but was happy with all. October 29, 2013
Rated 5.0 out of 5.0 by Great facility I have no problem of recommending this property. Clean, comfortable room. Excellent value. October 29, 2013
Rated 5.0 out of 5.0 by Great Stay at Spokaneh Great stay. Stay here every year on business. Wish you would do a healthier breakfast like your chain Staybridge Suites. October 21, 2013
Rated 5.0 out of 5.0 by Great hotel It was a great stay. The hotel was comfortable and the staff very friendly. Would recommend. October 18, 2013
Rated 5.0 out of 5.0 by Repeat Visit We like this hotel. We've stayed many times when visiting the area. This time, there were a couple of hundred college kids staying at the hotel over the weekend when we were there and it was no problem at all, except for Sunday morning when they strained the hot water system to its maximum. No real inconvenience and does not change our attitude about staying there again next time we travel to Spokane. October 17, 2013
Rated 4.0 out of 5.0 by Great Staff Just very friendly staff at front desk and in restaurant. Had great ribs the first night, but they really need to improve the NewYork steak. October 14, 2013
Rated 3.0 out of 5.0 by very disappointing We had stayed here before and chose to return. We felt like this time that we were given the least desirable room which definitely was not the price we paid. The carpet looked old and stained, the pillows were small and lumpy and the bed wasn't very comfortable. Late in the evening, when we were already in bed, the sink backed up with what looked like fecal material. It happened twice more day the next morning. Neither of us slept much that night. We were afraid to drink the water or take a sbower. We will attach photos. When we checked out, we told the clerk about the sink. He only murmured an apology ad seemed oonly mildly concerned. On the positive side, when we checked in, the young lady at reception greeted us as priority club members and the bartender was super nice. The lounge area is small but inviting with an open fire and comfortable seating. However we felt like we were in an office because so .any people were on laptops and cell phones. Very distracting. We are very loyal Holiday Inn customers and we would like to know what can be done about all this. October 7, 2013
Rated 5.0 out of 5.0 by Holiday Inn Spokane Airport does it again! We've stayed several times, and it's always our first choice. The staff, from front desk, restaurant, lounge, and housekeeping are always top notch and friendly. Hotel is very well kept up and conveniently located. Very quiet at night. Bedding is great, absolutely no complaints! We'll be back. September 27, 2013
Rated 2.0 out of 5.0 by out of order Toilet in our room was broken when we checked in (would not flush) contacted front desk and was told they would have someone come to fix, Never happened. Needed shuttle ride to attend concert event, was on list for 5:15, never happened, was able to get a shutlle from event host. Sunday morning 1 of 2 elevators out of service, by check out time neither elevator worked. Took stairs along with the rest of the guests on our floor. September 27, 2013
Rated 4.0 out of 5.0 by Nice Hotel We did like the Hotel but thought the price was a little high for the location. Friendly staff, rooms etc...Good shuttle service. September 25, 2013
Rated 4.0 out of 5.0 by NIce rooms I stayed there under the misconception of one price and then when I received my bill the next morning it was slightly higher. The room itself was very nice and the staff was very friendly as always. September 25, 2013
Rated 5.0 out of 5.0 by We will come back... We only spent one night but found the hotel to be very comfortable and clean-our top priorities. The staff was friendly and accommodating. The property was well-maintained and our room was spacious and comfortable. Great location if you enjoy casinos- close to Northern Quest. Being IHG members, they treated us to an available upgrade which made the stay special. September 24, 2013
Rated 5.0 out of 5.0 by Great service and convenient. We stayed here overnight to catch an early morning flight out. Very convenient with restaurant on site. Food was very good and price was reasonable. Service was great. Room was comfortable. September 13, 2013
Rated 3.0 out of 5.0 by My experience was fine, but... My room was on the 4th floor and it was fine, but the guy I was traveling with was on the 2nd floor, and the whole floor (including his room) had a strong odor that can only be described as "a dirty baby diaper". But... It never went away. He should have asked for a different room on a different floor. The snack machine on his floor was empty, and the front desk told him to use the one on the 3rd floor. It was empty too. The front desk said, " Yeah... We're going to fire the company that's supposed to keep them full." Beware... At this Holiday Inn Express you have to buy your breakfast. With a tip... About $14 for an omelet, potatoes, toast and coffee. I don't think anyone from our company will be staying there again. September 9, 2013
Rated 1.0 out of 5.0 by Extremely disappointed I stay in hotels for business 5 nights a week. I was an extreme HI fan until recently at this location. During a stay starting on August 5, 2013, I spilled a cup of coffee on my bed on Monday night. That spill stayed right where it was until Wednesday, when the bed linen was changed. I'm talking a spill on the comforter that was the size of a large pizza, and it was absolutely ignored until the 'regular' linen change day. I vowed to give this hotel one more try. I again stayed at this location, starting on August 27, 2013. My room had one towel in the bath, no little toiletries such as shampoo and conditioner, and the Internet connection was only working if I stood holding my computer by the door. A call to the front desk personnell was met with, "So the Internet is working, I can't do anything about your problem." I will not be giving this property a third chance. I expected that a Holiday Inn would have better guest services than this. September 3, 2013
Rated 4.0 out of 5.0 by Clean and comfortable I just wish there were more comfortable chairs to relax in rather than having to sit on the bed or use a desk chair. September 3, 2013
Rated 5.0 out of 5.0 by Quiet rooms and very good food/service Thanks to the entire staff for a very pleasant stay! August 31, 2013
Rated 5.0 out of 5.0 by Quiet and comfortable - shuttle was a bonus We stayed at the HI to attend a concert at the Northern Quest. It was a great price, shuttle service to the casino was excellent, and the hotel was very quiet despite being totally full. Elevators were not too busy, and breakfast was great the next morning. No problems - would stay again. August 25, 2013
Rated 5.0 out of 5.0 by Great place to stay It is always a home away from home. The staff are always friendly and very friendly. August 23, 2013
Rated 5.0 out of 5.0 by Very comfortable room and great service. The room was neat and clean; the beds and comfortable; and I can't say enough about the courtesy and respect received from the staff. Thanks for a great experience. August 23, 2013
Rated 5.0 out of 5.0 by The bed was excellent i did not want to get out of bed. Every thing about our stay was perfect. When i go to spokane i will stay at this Holiday Inn for sure. August 19, 2013
Rated 2.0 out of 5.0 by Good and bad I don't know if we would recommend this property for a couple of reasons. We stayed a couple of days and we did not receive maid service. We played in the pool but there were no towels available. The ATM was not working. There were parties going on with pretty young people (not over 21) and the hotel did not seem to have a problem with this. The fire alarm when off at 6:45 am and hotel staff did not show anyone the way out or communicate what the problem was. The only good thing about this hotel was a young man that worked at the front desk. He was very polite and helpful and I just wish I would have remembered his name. He was there when we checked in *and* in the morning. He seems to be a very dedicated employee. August 18, 2013
Rated 5.0 out of 5.0 by staff is very friendly and helpful we enjoy staying at this hotel everytime we are in spokane. the rooms are clean and comfortable. everybody treats us very well. August 16, 2013
Rated 5.0 out of 5.0 by comfortable bed and quiet Had a great experience at this hotel. The bed was very comfortable and the rooms were quiet. The staff was very friendly and helpful. I woke up refreshed and ready for another day of traveling. August 12, 2013
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