Rated 3.9 out of 5 by 158
Rated 5.0 out of 5.0 by grooveygrams Very clean room and very quiet even in the morning.
This is our second visit to this hotel and we love it for the comfort and knowing everything is clean. It is in just the right area for our husbands to go fishing and all the unique shops for us (the ladies). A few more outlets would be nice, but that is the only thing we would suggest.
August 22, 2014
Rated 4.0 out of 5.0 by karlou A lovely spot to visit
We enjoyed our visit. I have only one suggestion... the quality of the paper products used in the bathroom were very poor. Also the cleaning staff seemed very uptight.
August 22, 2014
Rated 4.0 out of 5.0 by wjr1 guest activity was too loud
There were many people attending various functions (mostly weddings) and the activity up and down the halls was extremely loud and lasted late in the night and early morning. Made it impossible to sleep
August 20, 2014
Rated 5.0 out of 5.0 by Friends4 Outdoor dining a plus
The deck at Jack's provided a wonderful setting for "the girls" to relax, converse, and dine.
August 19, 2014
Rated 5.0 out of 5.0 by Lambo65 Wonderful Vacation Spot
We had a wonderful time at this very nice hotel! The staff is very friendly and does a great job seeing to every need. We also enjoyed the hotel restaurant and staff very much as well.
We would highly recommend this hotel to anyone looking for a good clean room and courteous staff!
August 18, 2014
Rated 4.0 out of 5.0 by Lizardd Lovely
Wonderful location, restaurant and pools! Great outdoor seating and entertainment for dinner.
August 17, 2014
Rated 4.0 out of 5.0 by brab renovated and impressive
much has been done to improve this hotel. Pool, balconies and bedding are much better than before. Restaurant and entertainment consistently good.
August 17, 2014
Rated 5.0 out of 5.0 by M2600 Great for a family reunion
Every staff member was friendly and extremely helpful, and went out of their way(s) to assist us. The restaurant was very pleasant, the food very good, and the band very fun. I was glad to be so close to the beaches, but to also have the indoor and outdoor pools when the weather was coolish or rainy. Thanx for a wonderful stay.
August 16, 2014
Rated 3.0 out of 5.0 by d1129 We would come back
Overall clean comfortable and very friendly staff. Breakfast was good but the service was extremely slow. One poor girl was overwhelmed with the number of customers she had to serve, while other Holiday Inn staff sat at a booth chatting and drinking coffee
August 11, 2014
Rated 3.0 out of 5.0 by valleyteacher average
This was a typical motel stay. The location was good and it was clean and the bed was comfortable.
August 9, 2014
Rated 4.0 out of 5.0 by rodandtea nice pool
We enjoyed the relaxation of the two pools and hot tub. Even when the little ones enjoyed themselves it was comfortable for the adults
August 7, 2014
Rated 4.0 out of 5.0 by Megs2219 Good hotel option for grand haven area, though perhaps a bit overpriced
Stayed here for 3 days for a family wedding, we booked here because its one of the only places in the area that lets you block off a bunch of rooms. I liked that they placed us mostly together in the hotel that was a nice touch and the rooms were very nice. Updated recently and they seemed almost new despite the hotel itself being old. They do need to do something about the elevators though. THere are only 2 and they are small, which might be ok if they are both working but during our entire stay there was only the 1 working and it was a big issue. I realize there is only so much the hotel can do about that, it goes down in the middle of summer and the repair company may not come immediately but they should look into getting another elevator installed, maybe just a service elevator? Part of the issue is that the maid service has to use these elevators as well and their carts fill up the whole thing so it was hard to get on in the mornings. The pools were nice and well maintained, the restaurant is quite good for a hotel restaurant. The music at the hotel bar/lounge was way too loud which kind of ruined that option and when we tried to go outside so we could talk we were told that the outside area was "closed" after 11pm. I get that guests might not want noise near their rooms but that music from the bar was way worse than any talking we were doing.
August 7, 2014
Rated 5.0 out of 5.0 by pennyproud Comfortable bed and great service
Friendly staff. Great rooms with perfect location. Common areas are great as well! Highly recommend this Holiday Inn!
August 7, 2014
Rated 3.0 out of 5.0 by Rich32 A Bit expensive for what you get
The Staff, cleanliness of the rooms and quality of the food was GREAT!! But, the hallway noise is VERY LOUD, hard to get any sleep. Also in one of the reviews I read the manager said a roll away bed can be provided free of charge...that's not true...I asked and its $50.00 a night for a single. The elevators had lots of problems, one didn't work, the other sounded like a horror flick as it opened and then thumped back and forth REALLY bad.
August 4, 2014
Rated 5.0 out of 5.0 by Scooch Food was really good
My family had several opportunities to eat on site and found each experience to be flavorful. From the appetizers at the Tiki Bar, to the breakfast during the week and finally the Sunday Buffet the food was hot and tasty.
July 29, 2014
Rated 5.0 out of 5.0 by bama_fan_413 Great Stay at Spring Lake, MI Holiday Inn
Checked in Monday July 21, checked out Friday July 25. Pre Coast Guard Festival. Place was packed. But you wouldn't know it. We rec'd a great reception from all the hotel employees each day. Our room was cleaned early AM, which is great with kids. The facility had two pools and a hot tub which was clean and very well laid out. The property was right on the water and you could stroll down the pier and look at the boats and Grand River whenever you wished. The only issue we had was in the dining area, called Jack's. We waited over 40 minutes for our breakfast one morning and then again on Jack's deck we waited a long time for our lunch. Those are our only complaints overall.
Clean, efficient and welcoming are the three (3) words I would use to describe the place.
July 28, 2014
Rated 4.0 out of 5.0 by los7368 Nice Place to Stay
We had a 3rd fl riverview room, but we could not see much of the river because our view was obstructed by the Tiki bar, outdoor restaurant and the Marina. The door to the little patio was very difficult to open. Other than that our stay was good.
July 27, 2014
Rated 5.0 out of 5.0 by trish04 Stay in Grand Haven, MI
I really enjoyed my vacation. The staff were very friendly and helpful in regard to things to do in the area.
July 27, 2014
Rated 5.0 out of 5.0 by Joninski Very nice hotel! Stay here!
Comfy bed, clean room, ice cold a/c! Enjoyed my stay here
July 26, 2014
Rated 5.0 out of 5.0 great place to stay
Convenient location in Grand Haven/Spring Lake, wonderful facility, comfortable bed, nice bathroom. What more could one ask?
July 24, 2014
Rated 3.0 out of 5.0 by Ohio Grl Not what I expected
This was my first time visiting this area and the reason I choose this hotel was the proximity to the beach. Although they claim it's close it's atleast a three mile walk which is the best way to get there to avoid parking hassles and paying for parking. The hotel is nice but there is no sign on the fron I the building shich made it hard to tell if it was the actual hotel when pulling up. Also for the price of the room there should definitely be breakfast included. I had an issue with the breakfast voucher which I was told was complimentary, but it was resolved with little issue upon check out. The room was comfortable for the most part bu t it was noisy. Do not get a room by the pool or restaraunt if you want quiet. Also there was a very large issue with bugs! There were mosquito type bugs the first two nights of our stay. We spent most of the fist night killing them off before finally just shutting off all the lights and waking to find them dead all over the room. Overall I don't know if I felt like I really got the value I was looking for in the pricey stay at this hotel. I'm not sure if I returned to the area if I would stay here again. Not enough amenities for the price.
July 24, 2014
Rated 4.0 out of 5.0 by Wally123456 Great location and amenities
We love this hotel because of it's proximity to Grand Haven and the fact that it has and indoor and outdoor pool, and an indoor bar as well as an outdoor Tiki Bar. The atmosphere is lively, and it is always a good time. This was our third time staying here.
My only problem with this hotel is the fact that the pool closes at 11:00 PM. For the price that you pay for this room you should be able to swim much later than that. We like to go to the beach during the day, then dinner, then come back to the hotel, have a couple drinks at the Tiki bar and cap off the night with a swim. These hours do not allow for that. We got about a 30 minute swim in before the pool boy kicked us out.
July 22, 2014
Rated 1.0 out of 5.0 by hunk1 Poor
We had problems with the A/C unit, it set the smoke detector off. They didn't seem to care. Also the elevator was down for a day and the ice maker on our floor was not working. The worst stay I have ever had at a Holiday Inn.
July 21, 2014
Rated 3.0 out of 5.0 by gillstick Room cleanliness
Not swept or trash removed for 3 days. Bed was made.
July 17, 2014
Rated 2.0 out of 5.0 by Joe991254 Eh, you can do better
Just plain eh would describe this hotel. The staff was fine. The rooms were very small with an even smaller bathroom. The balcony was was filthy. The food at the restaurant was the worst quality I've ever had. I would pass on this place...there are much nicer hotels for the same price.
July 15, 2014
Rated 2.0 out of 5.0 by shril room and stay fair
ask for early check in room not ready until 4 pm. room was not very clean.
July 14, 2014
Rated 5.0 out of 5.0 by wedding July 4 weekend Nice location and friendly staff
Hotel is at a great location on the water with a marina and boardwalk. Nice restaurant on site with indoor and outdoor seating. Friendly staff at front desk and cleaning rooms.
July 10, 2014
Rated 5.0 out of 5.0 by Pretty Particular very pleasantly surprised
Location of property is right off expressway and very close to downtown Grand Haven. Pretty setting sitting on marina. The rooms and common areas appear to be recently renovated, and I was pleasantly surprised that it didn't feel like a Holiday Inn of the 1980s! The amenities were nice with both an indoor and outdoor pool, which were heated nicely according to the kids. Pool towels are ridiculously small, so bring your beach towel. There is an outside deck/bar that had live music, which was nice while looking at the marina. There is some green space for kids to run around. The restaurant was extremely busy for breakfast with several very large groups ..plus being the start of the July 4weekend. The staff worked very hard as a team with everyone pitching in and tending to all tables. Even non wait staff were helping. Everyone was friendly,professional, and the food came quickly with all things considered. I did think the price was high for a Holiday Inn (180ish), but felt a bit better about it after seeing the property.
July 6, 2014
Rated 2.0 out of 5.0 by merkpa No aminities
No microwave, no refrigerator, ran out of ice in ice machine. Beds seemed smaller than std., could not sleep two, would not put in cot or roll-away, had three people one had to sleep on the floor. No normal bkfst on Sunday had an expensive brunch instead. Only thing done to rooms was to replace towels and make beds, waste baskets not emptied, floors not vacuumed during 4 night stay.
July 4, 2014
Rated 5.0 out of 5.0 by AnnaSmiles comfortable bed
was a great experience, although the room a had a weird smell, everything else was great!
July 2, 2014