Rated 3.9 out of 5 by 81
Rated 4.0 out of 5.0 frequent grand haven guests
We love the updates you have made to this hotel. The only thing that we feel should still be updated are the sliding doors out from the rooms. Very old and hard to close (not too weatherproof either). The food at Jack's is always great and the service from the hotel staff is good too! Like the pools and the boardwark!
October 9, 2013
Rated 3.0 out of 5.0 by Facdmk Needs updating
When making my reservation I carefully checked out your website and remember it saying that the hotel had been recently renovated.
Nothing that I can remember looked recently renovated. Certainly not the room we stayed in. The bed was soft and lumpy and the decor was way outdated. As for the carpeting it was down right gross. Not only in our room but through out the entire hotel. Probably the only good thing I can say is that the bathroom was clean. During our stay I noticed the housekeeping staff didn't look old enought to even be working and probably couldn't speak English. How this establishment is considered a four star is beyond me.
October 3, 2013
Rated 3.0 out of 5.0 by ontheroadagain2 poor housekeeping
It seemed as if the housekeeping staff was more eager to enter and take gratuity than to stay and properly clean the room and restock the used items.
October 1, 2013
Rated 5.0 out of 5.0 by JeepCrazy I Love this hotel!
It is close to my companies location, I stay here all the time. Always a great value, friendly, clean and relaxing enviroment.
September 29, 2013
Rated 3.0 out of 5.0 by crazyk bad room and a/c
airconditioner very noisy and can hear everything in next room walls very thin.. this all after a remodel seems pretty poor rooms. raise rates and still poor rooms.
September 26, 2013
Rated 5.0 out of 5.0 by Jamma Great stay all around.
We recently booked two rooms for four adults for a weekend. All of us had nothing but good things to say about our experience at this Holiday Inn. The beds were EXTREMELY comfortable. The food was DELICIOUS and the service was EXCEPTIONAL! I have never taken the time to write a review before but we had actually talked about doing it on our ride home and decided we would. Thanks for making our stay complaint free.
September 26, 2013
Rated 4.0 out of 5.0 by jnb2809 Nice property - small beds!
We enjoyed our stay in our 2 double bed room, however the beds were incredibly small! Had there been more than 2 people staying in this room, the sleeping arrangement would have difficult to say the least. The rest of the property was very pleasant. The indoor pool/hot tub was great! Very warm! The restaurant on property, Jack's, had excellent desserts. (We ate dinner elsewhere.) Overall, we would recommend this hotel!
September 19, 2013
Rated 4.0 out of 5.0 by GHGP Great location & Nice and Clean
Very clean hotel and nicely located just outside of Grand Haven. We plan to go back sometime next Summer.
September 3, 2013
Rated 5.0 out of 5.0 by Chalu64 Great Stay
This is the third consecutive summer that we have vactioned in Spring Lake/Grand Haven and each time we've stayed at the Holidya Inn. The service is fantastic. The staff is very pleasant and polite. The room is always clean and comfortable. I would strongly recommend this hotel.
August 30, 2013
Rated 2.0 out of 5.0 by mariez Did not meet expectations
Extremely disappointed with service. WIFI not available in rooms.
Needed to stand in middle of hall to read computer. Desk notified X 2. They stated that there was an issue with Charter that would be corrected.
August 29, 2013
Rated 5.0 out of 5.0 by TamJC Our favorite place
I have been staying at the Holiday Inn Spring Lake for the last 10 years with my two sons. We have always enjoyed our stay and if there was ever a problem the helpful staff has taken care of it. The location of the hotel is great for us because we spent most of our time in Grand Haven or walking along the river near the hotel. Fun pool area for kids and Jack's has great food. We will be back!
August 29, 2013
Rated 4.0 out of 5.0 by Luckygirl88 Beautiful Location
This hotel was very nice and comfy. The pools are great and the view of the harbor is gorgeous. The Sunday Breakfast Buffet was delicious. I would go again in a heartbeat!
August 28, 2013
Rated 5.0 out of 5.0 by Bunny2 Outstanding!
From the time we made the reservation, to checking in at the desk, to seeing our room and the setting, we couldn't have been more pleased. The water, the marina, and walking the decks made this an over-the-top experience. The staff was friendly, the service and the food in the restaurant were great, and the room was lovely. I would recommend this to others.
August 26, 2013
Rated 2.0 out of 5.0 by James6473 Problem with plumbing
We started out very impressed with your hotel, sorry to say that didn't last long. There were problems from check in, we were not given a room we had requested several months earlier.
Going out to the pool to find something wrong with the filter, it was the green water that kept us away, sorry to say. We were not to keen to be in a pool that looked like that.
The last straw was waking up Saturday morning (August 10) to find the toilet had over flowed into our room. The carpet was wet, some of our luggage was wet. The water made it all the way to our beds! We waited over 2 hours to get into a new room! I understand the hotel was booked but check out was at 10:00 and we didn't get a room until after 12:30! So I spent a couple of hours in the room waiting for another room to become available. I would have loved to be able to have relaxed outdoors vs sitting in my wet, musty room. My time is valuable and I work hard for my money, this was suppose to be a good time, turned out not so much.
August 22, 2013
Rated 3.0 out of 5.0 by taylorconnect Average at best
This was definitely not the best experience. Room was quite expensive for the service received. Parking was a nightmare and we spent a good 45 minutes driving around the lot waiting for someone to leave which didn't happen as the lot was full of other guests doing the same. The hotel obviously had many people using their parking lot that were not registered guests. Staff was apologetic but offered no viable solutions. Very frustrating after a long day of traveling. Had to leave and return a couple of hours later which not appreciated. Expected much more! On a positive note, Grand Haven is a great beach town!
August 21, 2013
Rated 5.0 out of 5.0 by Pinktink Dog Friendly Bay Views
We have stayed at this hotel simply for the fact they have great staff, great amenities, the free entertainment in the bar, the fantastic restaurant, dog friendly premises and close to everything! We will always stay here when we go to Grand Haven. Best pet friendly hotel!!
August 21, 2013
Rated 3.0 out of 5.0 by FlytheTail2 Average hotel, nothing special
I spent just one night here and everything was fine, but nothing was exceptional. Check-in was quick and the room was clean, but the hotel was quite busy and there was a lot of noise in the hallways.
I was disappointed by the lack of Priority Club recognition. As a Platinum member, no benefits or perks were provided.
August 19, 2013
Rated 3.0 out of 5.0 Bugs in my room
Upon arrival we had many insects in our room. This ruined an otherwise great day of vacation in Grand Haven. Facilities looked great and we enjoyed the area.
August 18, 2013
Rated 5.0 out of 5.0 by Tgalbreath PERFECT STAY
We had a great time. Room was perfect. The staff was excellent. will be back again.
August 18, 2013
Rated 2.0 out of 5.0 by redfoot Tired hotel
This is an old hotel that has been refurbished. It may be the only hotel in the area near water, so it is able to inflate its prices. It's about double the price it should be.
August 17, 2013
Rated 4.0 out of 5.0 by Shootz Great location and nearby activities
Great location with good food offerings. Kids loved the pools and I loved the micro brew 200 yards away. Easy to get to holland and silver lake dunes. Very pleased overall with this holiday inn
August 16, 2013
Rated 5.0 out of 5.0 by Dann01 Always a great place to stay!
I really enjoy staying at the Holiday Inn Spring Lake.
The staff are always great, the food is excellent and the location is perfect for my business travel needs.
August 15, 2013
Rated 4.0 out of 5.0 by sonic4 Friendly staff clean rooms
The restaurant staff at the hotel was great. Very friendly and nice to the children. Our room was clean but, very small and the balcony was even smaller and the door wall was extremely hard to open and close. The hotel could use some updates.
August 14, 2013
Rated 3.0 out of 5.0 by Den08 Green pool!
Nice and clean. We came here on our annual grandparents vacation. The kids had fun, but were disappointed that the outdoor pool was green and they couldn't swim in it for the two days we were there.
August 12, 2013
Rated 2.0 out of 5.0 by TravelingFamily1542 Over priced
Priced too high. The room was nothing special and not in the best condition. Elevator was so small it was hard to fit the luggage cart in it. The air conditioner in our room made horrible noise that kept us awake. I wouldn't recommend to family and friends.
August 12, 2013
Rated 4.0 out of 5.0 by Srs1 Great Coast Guard Week location
We booked 4 nights in a king room which gave us easy access to all the festivities of the annual coast guard celebration. The room was very spacious, comfortable, and clean. Only negatives were 1. that we were located on the first floor off the parking lot and could hear the late night guests coming in, and 2. no in room refrigerator. Housekeeping was consistent and friendly. We never used the pool or restaurants, but they looked very nice. We will consider staying again when we return for this annual event.
August 7, 2013
Rated 4.0 out of 5.0 by Romodance Every thing was good once we settleed that we did indeed have a block set aside for the Wedding.
When setting the wedding date we set up a block - it was almost not reserved for us. However the manager got on the ball and set it up. Thank You so much. The service at the wedding reception was good and we had fun at Jacks after the reception. We didn't stay to eat breakfast. I personally thought it was a little pricy and no offer of a lesser meal since the regular menu was not available. I had the gastric bypass surgery and can not eat $13 worth of food. So we went to breakfast elsewhere. We Spent less than $13 on both of us to eat. Room rates are what they are and you have a very nice place. so I can't complain. I just wish I got that much for my rooms per night back home.. LOL But over all we feel pretty good.
August 3, 2013
Rated 1.0 out of 5.0 Won't stay again.
We first arrived at a quarter to three. We were told that the room was not ready, that the check in time was 4:00pm. Then they just stared at us. No offer to wait in the restaurant or attempt to get us into another room that was ready.
Stayed here using Holiday Inn gift card. The staff didn't know how to process it. Had to get the manager. It took about a half an hour.
Had to wait until after 4:00pm to get into our room.
Just a regular room, but at the high season it's very expensive. $250 a night for double beds.
I'm a business traveler. I stay at a lot of Holiday Inns (I'm platinum).
I'm thinking of switching to another hotel brand after this experience.
August 1, 2013
Rated 4.0 out of 5.0 by moeyep pretty setting
it was nice to have indoor and outdoor pools, especially after spending day at nearby GrandHaven beach - indoor was good option. beautiful town of Spring Lake and hotel is in picturesque area. we walked to brewery along the boardwalk right alongside hotel. double beds were a touch small and a little mushy for my taste. but nice and quiet for sleeping
July 29, 2013
Rated 4.0 out of 5.0 by SoccerTed Comfortable but a little dated
My wife and I stayed here for a last minute getaway. The hotel is a bit dated including the balcony door that would not open, but the room was clean and comfortable. The staff were friendly and professional and we would come back.
July 24, 2013