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Rated 4.3 out of 5 by 150 reviewers.
Rated 5.0 out of 5.0 by Very Nice Facility I stay here once a year and this hotel has always been very nice. The staff always recognizes me as a Platinum Member and upgrades my room without me asking. I highly recommend this location for business or pleasure. April 7, 2014
Rated 4.0 out of 5.0 by Gotta work on the Elevators and get a GF menu I stay here very often, usually several times per year. I am gluten free as is a growing percentage of Americans. You really need a dedicated gluten free menu and MORE GF options. I knew there was not much to choose from so I brought much of my own food to your hotel. A pain, but nice to have the fridge in the suite. Also, nearly every time I have ever been there there has been one or both elevators not working, this past time was the worst. Really, you need some major elevator overhaul. See you in June! April 3, 2014
Rated 2.0 out of 5.0 by Not my best experience Upon check in I was not recognized as a platinum member. Went to my room on the sixth floor then stepped out a few minutes later to find both elevators not working which I reported to the front desk. I was gone about 20 minutes, when I returned I asked front desk (same guy that checked me in) if elevator was working, he said no, so I walked up six flights of stairs. When I got up to my level someone from hotel said, we have a service elevator if anyone needs it. Why didn't front desk say this? TV remote didn't work, engineering came quickly, replaced a cable and got working. Ordered meal from bar off the menu in room, was charged more, was told they don't sell that anymore, even though still on room menu. Lady at bar very nice and handled, actually credited cardio burger. Next morning, went to take shower and had no shower curtain. Told front desk, they handled that day. Just more problems in one night than I've had in years combined. March 26, 2014
Rated 5.0 out of 5.0 by Great experience Stayed at the Springdale Holiday Inn on a recent trip to the area and was very pleased. The hotel was very clean and the staff was courteous and helpful. I would definitely recommend this hotel for a pleasant experience in the area. It definitely exceeded my expectations. March 25, 2014
Rated 2.0 out of 5.0 by NO ELEVATOR SERVICE One elevator of two small ones in the entire hotel was out of order on Saturday and Sunday . We attended a festival with our teenage daughter and our rooms were on the fifth floor. We waited 15 minutes to go up or down. The hotel was crowded the entire day and night which compounded the problem. We chose to take the stairs up and down five floors which was very strenuous, especially with luggage. The hotel staff claimed they were being worked on but we never saw anyone. We also had to make a trip down because our room key didn't work. They did offer to bring the next key if we had a problem. We will not be staying there again! March 20, 2014
Rated 2.0 out of 5.0 by not what i book over two months in advace the room was very lovey very nicely decorated. but there was trash on floor when we arrived. when I booked the room over two months before. I asked for a first floor handicap room. they put me on a 4th floor they had 2 elevator but 1 broke down so I had to wait up to 45 mins. to use it. I had a service dog. they did offer the use of service elevator but it took almost as long too get ahold of staff to help me and them to verify it. was told there was a free continental breakfast, not so. I told the person who book my room I could not do stairs. so all total the worse time ever. 1/4 star. thats only for how nice the room looked. sad sick rebecca March 19, 2014
Rated 4.0 out of 5.0 by Arkansas Anime Festival Spring 2014 The rooms were very clean and comfortable. The staff were very helpful and hospitable. However, it was inconvenient that the elevator broke down on Friday afternoon, and remained out of order for the rest of the weekend. This seems to happen at the convention every time. March 19, 2014
Rated 2.0 out of 5.0 by Mixed Feelings The staff and courtesy was amazing and I appreciate their attitudes and care of the guests. BUT. Through my reservations I asked for adjoining rooms (I booked 2 rooms). I received two separate confirmations so I actually talked to reservations two times. They confirmed my request for adjoining rooms. When I arrived, it took 20 minutes to get checked in because they were trying to trouble shoot and find a way to get me adjoining rooms because they were not available. The lady who was checking me in said that she could see right there on the screen my specific request and need for the adjoining rooms. In the end - I wasn't able to have the adjoining rooms. I am very frustrated with this - as with any trip I'm sure this would be a huge inconvenience for anyone, but in this case we were in town for my daughter's gymnastic competition and no girls were able to stay in our rooms because of this. This upsets any and all parents involved due to the plans that were made. This is so completely ridiculous and cruel to the girls. This is why I even Made the reservations for 2 rooms! I wasted money, my family was upset the whole night, and the kids were up late because they were trying to still make it work. So irritating. The hotel is beautiful and the rooms were clean.. but beyond inconvenient. February 27, 2014
Rated 1.0 out of 5.0 by Very noisy Very noisy called front desk was told that they couldn't do anything about the group in the common area being extremely noisy till 930 or 1000. We had to get up really early and noise continued till 11;00 and after! . February 26, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I have stayed at motels/hotels around the country with many chains. This hotel is exceptional in every way. Great atmosphere with the open lobby and interior, the breakfast that came with the room was very good, and the waitress' were attentive and friendly. The room was clean, large and nicely furnished. This was my third stay there and I would highly recommend it to anyone. February 5, 2014
Rated 5.0 out of 5.0 by Great location and friendly staff. Great hotel and perfect location when visiting the Springdale area. Rooms are quiet and comfortable. January 3, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay and Outstanding Service I recently stayed at this location and I had an amazing experience. The staff was really great and they were very responsive to my needs and the needs of my family members. The Restaurant Manager was amazing to my kids and they really enjoyed the meals each night. Also the night front desk receptionist was amazing. She accommodated me and my children while we were there. Kudos to the Staff and Management of this hotel. I look forward to staying there on my next visit. December 31, 2013
Rated 5.0 out of 5.0 by Corvette Christmas Party My local corvette club held their Christmas party at this hotel. It was a great time. The meeting area and buffet were good. The after party in the Presidential Suite was fun and our guest room was awesome. Spacious room, clean, comfortable. I would have liked a down pillow but otherwise it was great. December 18, 2013
Rated 5.0 out of 5.0 by I love this Holiday Inn, the Staff ROCK!! All I can say is that whenever you sleep away from home and have to stay at a hotel, the staff of the hotel can make or break your stay. The staff at this hotel are wonderful! Even during the ice storm where they were limited on available staff, they catered to our every need with grace, patience and humor! We did not want for anything as even when something was not perfect, they immediately had someone take care of it and it was all done with a smile!! I will never stay anywhere else if I need a hotel room in the NW Arkansas area. I tried some of the other, some newer, establishments and they have NOTHING on this hotel. All I can do is say Thank you for a wonderful stay that truly was better than home (I did not have to do the dishes!!) December 16, 2013
Rated 5.0 out of 5.0 by Great Stay I took a group of students to a convention here and it was a great experience. December 16, 2013
Rated 4.0 out of 5.0 by Site needs work. The web site needs work. None of my preferences made it to the hotel. Fortunately the staff was very helpful in getting me a room that fit my needs. November 27, 2013
Rated 5.0 out of 5.0 by Perfect stay What an ideal was close to our show, could walk right over. The warm breakfast buffet unlike the other chains was something I looked forward to every morning. The staff was great, could not ask for better. Parking was great. All around I found nothing I could or would complain about. It was great. I totally recommend this beautiful hotel. November 13, 2013
Rated 4.0 out of 5.0 by Clean room & fast elevators The room was very clean and bathroom was spotless. The bar area was also nice - good TV to enjoy the game with other guests. Close to everything. November 13, 2013
Rated 5.0 out of 5.0 by Great Hotel Will be staying here again for sure!The shower is amazing!Very clean and spacious hotel.Great job! November 6, 2013
Rated 5.0 out of 5.0 by grampahawk Great place to stay for business or pleasure. Close to resturants and golf coarses. Quite too. November 1, 2013
Rated 5.0 out of 5.0 by Always a pleasure. When my best friends and I make our annual trek to the War Eagle Crafts Fair each Fall, we always stay at the holiday Inn Express in Springdale. We choose HIE for the comfort, value, and proximity to all our favorite stops. We also enjoy the pool and hot tub after a long hard day of shopping. We've never been disappointed! October 26, 2013
Rated 5.0 out of 5.0 by Wonderful breakfast & great service. One of our best stays in a long time! The breakfast was wonderful & a bargain for a priority club member! Desk staff was efficient & helpful! Will definitely stay here again when we are in the area! October 24, 2013
Rated 5.0 out of 5.0 by We Love The Staff At Holiday Inn Springdale/Fayetteville The staff here is always very friendly and attentive to our needs! October 23, 2013
Rated 2.0 out of 5.0 by Killed 7 wasps in our room Hotel charged more than quoted in the reservation. Killed 7 wasps in our room. October 22, 2013
Rated 3.0 out of 5.0 by Bugs We killed 6 wasps the first night and one the next morning in our room October 22, 2013
Rated 4.0 out of 5.0 by Good Business Stay I stay here each time I am in Arkansas. Overall a good hotel. October 21, 2013
Rated 5.0 out of 5.0 by Very nice hotel but cigarette smoke bothersome I stay here often-always clean, comfortable room and quiet. Really like the bedding. Having a place for smokers outside away from intake air vents and entrances would keep the odor out of the hotel's circulating air inside and having to walk through the haze when entering and leaving the building. October 19, 2013
Rated 5.0 out of 5.0 by Outstanding My wife and I stayed for the weekend to watch the Razorbacks play. Drive to stadium was easy, hotel was nice and roomy, staff were all nice, and breakfast upgrade for $5 was a good value. Lots of resturaunts in area too. Definitley reccomend this Hotel and will stay again when in the are. October 16, 2013
Rated 1.0 out of 5.0 by Non working toilet for most of our stay My roommate and I were quite disappointed with our stay. Our toilet wouldn't flush all the way and even though we complained 5 times we couldn't seem to get any resolution. I finally brought a photo of the toilet with tissue floating in it and that finally got us results after 3 days of complaining. They then moved us to a room that had a stopped up bathtub. We took showers standing ankle deep in dirty water, to the tops of our ankles. At least the toilet worked in the 2nd room. It was easier to find the first room, we just looked for the huge stain in the carpet in the hallway outside of our room. Then, the elevators weren't working properly for our entire 5 night, 6 day stay. One elevator didn't work at all and the other stopped at every floor going both up and down. We were attending one of two workshops going on in the hotel at the same time, leading to long delays and crowded elevators whenever we wanted to go to our rooms. It was a very disappointing stay and if I ever go back to the same area, I won't be staying here. Rude and uncaring front desk help and lack of maintenance made for an unpleasant stay. October 10, 2013
Rated 5.0 out of 5.0 by We had a great stay, staff were very accomodating. Location in Springdale is unfortunate - Fayettville would have been better. Hotel was nice with good amenities and hotel registration staff were great. October 9, 2013
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