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Rated 4.3 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Very nice hotel but cigarette smoke bothersome I stay here often-always clean, comfortable room and quiet. Really like the bedding. Having a place for smokers outside away from intake air vents and entrances would keep the odor out of the hotel's circulating air inside and having to walk through the haze when entering and leaving the building. October 19, 2013
Rated 5.0 out of 5.0 by Outstanding My wife and I stayed for the weekend to watch the Razorbacks play. Drive to stadium was easy, hotel was nice and roomy, staff were all nice, and breakfast upgrade for $5 was a good value. Lots of resturaunts in area too. Definitley reccomend this Hotel and will stay again when in the are. October 16, 2013
Rated 1.0 out of 5.0 by Non working toilet for most of our stay My roommate and I were quite disappointed with our stay. Our toilet wouldn't flush all the way and even though we complained 5 times we couldn't seem to get any resolution. I finally brought a photo of the toilet with tissue floating in it and that finally got us results after 3 days of complaining. They then moved us to a room that had a stopped up bathtub. We took showers standing ankle deep in dirty water, to the tops of our ankles. At least the toilet worked in the 2nd room. It was easier to find the first room, we just looked for the huge stain in the carpet in the hallway outside of our room. Then, the elevators weren't working properly for our entire 5 night, 6 day stay. One elevator didn't work at all and the other stopped at every floor going both up and down. We were attending one of two workshops going on in the hotel at the same time, leading to long delays and crowded elevators whenever we wanted to go to our rooms. It was a very disappointing stay and if I ever go back to the same area, I won't be staying here. Rude and uncaring front desk help and lack of maintenance made for an unpleasant stay. October 10, 2013
Rated 5.0 out of 5.0 by We had a great stay, staff were very accomodating. Location in Springdale is unfortunate - Fayettville would have been better. Hotel was nice with good amenities and hotel registration staff were great. October 9, 2013
Rated 4.0 out of 5.0 by Reservations This is a great hotel, have stayed there many times. They go out of their way to accomadate their guest. My complaint was with making the reservations. I made them 3 months in advance and never received the e-mail confirmation. I called the day before I was to leave and they did not have me in the system as having reserved a room. Fortunately they had a room for me. I was told they would e-mail my confirmation right then, I never got it. I wrote down my confirmation number, and I did have a room when I got there. I was told that there had been some problems with reservations, and in the future, wait two days after making a reservation to confirm it was booked. October 9, 2013
Rated 2.0 out of 5.0 by Not the best experience I was at the hotel for business but my Team Lead and I couldn't get connected to the internet for almost the whole first day we were there. Housekeeping also moved everything I had on the sink the first morning and when I came back to the room to pick something up I found a personal item was missing. I asked if they could check with the housekeeper but they called back and said it must have been thrown out and the garbage was gone. The comment from the front desk was "what would you like me to do about it." My Team Lead also found that something was missing from her room and the next day she received a small gift and an apology note. I got nothing. Not very good service. October 2, 2013
Rated 5.0 out of 5.0 by Loved It Loved the hotel, staff, and service! Great location! October 2, 2013
Rated 4.0 out of 5.0 by National Beef Ambassador Competition We all had such a wonderful time at this motel. We were on the highway side which was quite noisy, but, the staff and food are excellent and met our needs in a timely manner. We did have an unexpected wake up call one morning- but overall it was a great experience. There is plenty of room for a large conference at this location. October 2, 2013
Rated 5.0 out of 5.0 by Excellent Staff I'm a Platinum member and was on a football weekend trip with my family. The staff was excellent, responsive and went above and beyond to help our family out. My son left a stuffed animal in the room and the staff located it and sent it back to us. This is the type of customer service all hotels should strive to deliver. My thanks - can't tell you how much we appreciate your work. October 2, 2013
Rated 5.0 out of 5.0 by Friendly staff, great room Good location. The rooms are large and comfortable with a sofa and easy chair. The staff was friendly. The food in the restaurant was good. The equipment in the exercise room was in good shape. October 1, 2013
Rated 4.0 out of 5.0 by Nice Hotel Enjoyed my recent 10 day stay at the Holiday Inn Springdale, Arkansas. Breakfast buffet was outstanding. The wait staff were very attentive at the breakfast buffet. Bed very comfortable and the room was clean. Yah! If you are going to do another remodel - I would recommend upgrading each room to have an individual fridge. It is especially nice when you have a guest staying for more than one day. It would be a great convenience to have this. Even the less expensive other chain hotels often have a fridge. It would also be nice if you would put the morning paper, partially under the door - so you don't have to go "out" to pick it up each morning. The elevator had mechanical issues a few times during my 10 day stay. It created long lines when it was time to check out. September 30, 2013
Rated 3.0 out of 5.0 by Pricey Good location and nice facility. However, I was disappointed in the amenities. Most hotels, especially those in this price range, offer the convenience of an in-room refrigerator and microwave. They are available at this Holiday Inn only if you are willing to pay an additional $10.00 per night for each appliance. Ridiculous when you consider the basic room rate!! September 28, 2013
Rated 2.0 out of 5.0 by No Maid Service My room was never cleaned on the second day of my stay. I was told because my "Do not Disturb" sign was up when they came by my room wouldn't be cleaned. I was out of the room by 10am. The bar needed a second bartender. One was waiting table and working behind the bar. Outside was an eyesore with pizza boxes and dirty ashtrays. On the other hand, room was clean when I arrived; it was quiet and comfortable. September 26, 2013
Rated 4.0 out of 5.0 by nice area close to many restaurants, nice patio area to sit out on, staff very friendly, and clean. September 23, 2013
Rated 4.0 out of 5.0 by Nice convention facilities Staff handled a large number of convention participants very professionally. Convention meals were of good quality and well served. September 21, 2013
Rated 4.0 out of 5.0 by Great Value in the Fayetteville area This is a very well kept property in a great location. The rooms are very up to date and clean and the hotel staff was very professional. I have two suggestions to make the hotel stay even more pleasant: 1) If you are going to give free breakfast coupons to Priority Club memebers, give them to all members of the party (or at least 2 people). If I'm travelling with my spouse and you give only me a breakfast coupon, it feels liek a slight. 2) 8:30 in the morning is a little early to have housekeeping knocking on the door. I reccomend that you only clean rooms, that early, of people who have checked out at the front desk. Some people get cranky when awakened early if they are travelling for leisure. September 9, 2013
Rated 5.0 out of 5.0 by Clean We always stay here when in Springdale. Very comfortable and quiet with clean rooms. The breakfast is very good also. September 8, 2013
Rated 5.0 out of 5.0 by Weekend getaway We try to stay here whenever we're in NW Arkansas. Great hotel, comfortable and friendly staff, but I miss the old sports bar where you could get a great meal and lots of college games. September 5, 2013
Rated 5.0 out of 5.0 by Vacvo Excellent hotel. I would suggest getting a room above the second floor as there was a wedding and a band that we could here in our room playing until midnight. September 4, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn One of the best Holiday Inns I have ever stayed at. I have stay in many during my travels and it's top notch. Would stay again for sure. I would recommend this property to anyone that is staying in the area, very convenient to all locations of interest. September 4, 2013
Rated 3.0 out of 5.0 by fire alarms kept going off and would have to evacuate Got real tired of the fire alarms going off, on Thurs. night at 12:30 and Saturday morning at 7:00. No one wanted to let us know what was going on. Couldn't get our room to cool off, stayed about 78 degrees, for what the temp was outside, just wasn't cool enough. September 4, 2013
Rated 5.0 out of 5.0 by nice hotel and restuarant I have always enjoyed staying here. I have stayed here with 2 different companies for meetings. This hotel is always clean and very nice, the people work here also very friendly and very helpful. September 4, 2013
Rated 5.0 out of 5.0 by Excellent Experience! What a great hotel and staff! Very clean, well run and organised hotel. Thank You. August 29, 2013
Rated 5.0 out of 5.0 by Pleasant atmosphere and great staff and service I had not stayed at your hotel for the last three years of visiting Fayetteville. But that has changed! Loved the great atmosphere, the staff was professional and the service was impeccable! Good job folks! August 20, 2013
Rated 1.0 out of 5.0 by Staff unwilling to do anything to help This hotel is old, but in good repair. Location is acceptable, price is a little high compared to surrounding hotels. The main issue I have is the staff''s lack of initiative. They would not do anything to help me with a billing issue- said i needed to try back the next day, after 10 when the manager came in. I tried the manager for 3 days and finally got a call back. She wasn't interested in helping either. August 19, 2013
Rated 5.0 out of 5.0 by Holiday Inns are getting better and better I've recently been staying at Holiday Inn hotels more frequently and I have to say that I've been impressed with them all, including this one in Springdale/Fayetteville. This hotel has a beautiful atrium lobby that all 8 floors center around. This is the type of hotel design that you see at much, much higher end hotels throughout the country. My 2 night stay went very, very well. The room furniture was in excellent condition. The room was clean and comfortable. I would definitely return to this property. August 9, 2013
Rated 5.0 out of 5.0 by Welcoming and relaxing Attractive and welcoming Inn with comfortable rooms offering good amenities and personable staff. August 5, 2013
Rated 5.0 out of 5.0 by comfortable, convenient and wonderful service We have been making frequent trips to the Fayetteville/Springdale area for the past 15 months and have stayed at various places. I can say without reservation, this is the best lodging experience we have had so far. The hotel was very clean, the staff was helpful and friendly and the location was perfect for us. We enjoyed the great breakfast buffet each morning. We will stay here again on our next trip to the area. August 2, 2013
Rated 4.0 out of 5.0 by Huge and comfortable room It was a very nice hotel, great room and very large. Liked the two sinks. The breakfast brunch was awesome. August 2, 2013
Rated 4.0 out of 5.0 by For Customer Services Department Does not have very good GYM facility. Out of 7 machine, 3 always have a problem. Hotel needs to improve the Bathroom lightning, Ironing Board etc. Deep Carpet cleaning is required. July 30, 2013
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