Rated 4.0 out of 5.0 by edawno Eugene marathon weekend
Me and my wife picked this hotel for her birthday and for the marathon that was happening the same weekend. We picked it for its location. Not to far into town but not to far out either. Also it looked nice and clean form the pictures.
When we arrived our thoughts were correct the hotel was in a great location and was very clean. The front desk person checking us in recognized us as club members and gave us our free breakfast coupons and got us a corner room so we could have two windows. He was not the friendliest person but it seemed more along the lines of being tired at the end of his shift. The girl at the counter was super helpful and let us know about the shuttle stop for the marathon. It was a block from the hotel witch made for a super easy race morning.
Our room was a king bed room. It was comfortable and clean. TV was a good size for the room and got all the stations you could want. The room also had a chair for sitting and a desk. There was enough room in the room itself for everything and it did not feel cramped at all. It was very comfortable. There was also a fridge and a microwave in the room that were decent size and worked very good. Over all the room was great. Comfortable, clean and roomy.
The downside to this property for us was the restaurant. They offered a pasta buffet the night before the marathon. We made a reservation and went down to get seated and have our dinner. Service started at 5 and our reservation was at 6.
When we got there there were about 10 people in the restaurant total and one person waiting to be seated. After close to ten minutes in line to be seated we were seated. The bartender had to come and seat us. He took us and another couple in at the same time telling us to look for our name on the table. We then sat for 15 minutes waiting for a server. Once we were able to go get our food at the buffet, it was out of salad and chicken. We opted for the pasta and to wait on the rest. other people got up and left while we were eating because of no service. It was a mess and put a mark on this property for me. Buffet service is an easy thing and the kitchen and servers should have been able to keep up with the small amount of people in the place, but they were lost and all over the place. I would not eat there again.
The hotel was great other than the restaurant. I would stay here again but would walk down to the brew pub a bock away to get something to eat. Good hotel just need a little customer service refresher courses.
May 21, 2013
Rated 4.0 out of 5.0 by Romanlady Convention
Too much funky food, not enough simple food. The staff was great.
May 19, 2013
Rated 3.0 out of 5.0 by Darv nice and new!
the hotel was a very nice property and looked very new. I do have two comments which I feel where there could be improvement. The first being that it does not have avantages for Prioity Club members. They do not have a separate floor for members or do not have the complimentary breakfast like most Holiday Inns that I have stayed at for Prioity Mmebers. The other comment is about the fitness center. Again nice new equipment but really do like it when a fitness center also has weights which this one didnt. Didnt have a conflict this time but many hotels I stay at have two tread mills and two elipicals along with either a weigth machine or dead weights. This one had two tread mills but only one elipical and only balls to lift. I usually try to make it the fitness center by 4:30-5 AM because if you wait until later you wont get equipment to work out on.
May 6, 2013
Rated 3.0 out of 5.0 by Judy2127 Rooms not ready!!!
This property is very nice; clean, comfortable beds etc. My only complaint is that our two rooms were not ready for check in until 5:00 pm. I understand that it was a busy weekend for them, but I think it's their responsibility to hire enough staff to turn over the rooms on time. The late check in was very inconvenient and the staff was not very apologetic or helpful!
May 2, 2013
Rated 4.0 out of 5.0 by winichris Staff was not too friendly
The thing that always seemed to set Holiday Inn apart was the friendliness of the staff. This was not the case with this property. They were not rude; they were simply "neutral".....uninterested. I would actually hesitate to stay there again because of it. I like to be treated "special" when I stay at a hotel.
April 26, 2013
Rated 5.0 out of 5.0 by Pearl2013 Great all the way around!
I recently stayed here with my 2 dogs. It was a great place for all of us and I was so happy to see that room service was available. Once you get back at the end of a long day at the horse show, it's nice to have a meal come to you, where the dogs don't need to stay in the truck etc. Room was comfy, and they gave us everything we needed. I'll be staying here again next year.
April 4, 2013
Rated 5.0 out of 5.0 by bones58gdi New Gem in the Eugene Market
I am prone to stay at newer motels as they offer the best amenities.
This property is a step above the rest. First Class in every regard. Highly recommend. I spend 75+ nights a year on the road. I am not picky but I do like things a certain way. This property delivers!
March 27, 2013
Rated 5.0 out of 5.0 by Kdab Terrific service from the front desk
This hotel was clean, quiet, comfortable, and convenient . The staff was very accommodating and although continental breakfast was not included Amicii restaurant on site was delicious and a good value. Holiday Inn Express is our choice when traveling we have never been disappointed.
March 26, 2013