Rated 4.5 out of 5 by 50
Rated 4.0 out of 5.0 by Duck Visitor Great comfort
Room was nice, loved the breakfast. Perfect location for my business calls
February 3, 2014
Rated 3.0 out of 5.0 by E dog Staff performance
My requested and acknowledged wake up call did not happen
Mentioned to the front desk on departure
No comment acknowledgement or apology
January 17, 2014
Rated 3.0 out of 5.0 by Alexz38 So So
I stayed here Christmas day 2013. I stay at IHG hotels at least half the month, every month. This was my first trip to Eugene. I must say the hotel itself, the room, the bed, top notch. One of the best Ive stayed in. Comparable to Crowne Plaza's Ive stayed at.
The staff was a different story. Maybe because it was Christmas,.....I don't know or care. The overnight front desk gentleman was not pleasant, and the woman that took over at 7am was even less pleasant.
I was shocked that I was not given a free breakfast, When I asked her about it she said I should stay at the HI express,........just for her comment the next time Im in Eugene I will!!!
The evening staff front desk and bar were wonderful. Too bad the morning staff made me so mad!!
December 28, 2013
Rated 3.0 out of 5.0 by Rhonda12 Welcoming staff. Hotel not quite so pet friendly.
First time staying at this Holiday Inn. Chose it for its convenient location to the hospital. Front desk was very welcoming, friendly, and was able to accommodate our special needs of a pet room (extra $20.00) and a shower chair. Room was spacious and clean.
Only negative, but unfortunately one that caused us not to fully enjoy our stay, we received a call from the front desk about 5 in the afternoon saying they had received a complaint about our dog barking. While she had barked at next door guests making noise getting in their room, that was the only time. I understand that the front desk person was just doing his job and following up on a complaint, but this was a designated pet room area and if your guests are going to stay in this area, they should be a bit more tolerant of this. Nervous that she might bark again caused us to be quite tense the rest our stay. I would stay here again but not with our pet.
December 22, 2013
Rated 5.0 out of 5.0 by BusinessTraveler18 Early Flight - Needed a room
My sole purpose for staying at this hotel was to be near the Eugene airport. I had an early flight and I required a hotel that could get me to the airport by 4:30 AM.
This hotel met my needs! The staff could not have been more helpful or friendly, and the hotel driver did what I needed.
As a "bonus", my room was comfortable, quiet, and clean. Room service delivered a very good meal. I will be back!
November 30, 2013
Rated 5.0 out of 5.0 by BusinessTraveler18 Overall Experience - GREAT!
No need for me to say a lot here and my review title says it all! I needed to be in a comfortable hotel that could also get me to the Eugene, OR airport early in the morning. This hotel met and exceeded all of my expectations. As a bonus, the staff was very friendly. I'll be back!
November 27, 2013
Rated 4.0 out of 5.0 by Larry34 Very helpful, friendly staff
The most outstanding feature of our stay was interacting with the personable knowledgeable staff. The room was clean and quiet, and the bed was comfortable. Only negative, but unfortunately one that affected our sleeping comfort, was the lumpy pillows. We had six in our room and all were identically uncomfortable.
November 22, 2013
Rated 5.0 out of 5.0 by tennis4658 Great service, price and customer service
Went up for Oregon/Utah game. 10 minutes from campus.
Room nice and clean, frig, coffee maker, bar and restaurant
on site, easy parking.. Will definitely stay again.
November 20, 2013