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Rated 4.1 out of 5 by 86 reviewers.
Rated 2.0 out of 5.0 I would NOT recommend this Inn. Stayed in room 408. Toothpaste on bathroom floor on arrival. No facial tissue in dispenser in the bathroom. Grout between tiles in bathroom floor crumbling. Soda in pop machine was barely colder than room temperature. There was no ice in the ice machine; it appeared not to be in working order. Not a pleasant experience overall. I would expect better from Holiday Inn. Sadly used Rewards Points to book the room. February 25, 2014
Rated 5.0 out of 5.0 by My favorite Holiday Inn Express I stay at this hotel often, when traveling back and forth from Missouri to Kansas to visit my elderly mother, and I really like everything about the place. The staff has always been friendly, and I have come to think of it as a home away from home. I highly recommend it as both a destination hotel and a passerby hotel. February 12, 2014
Rated 1.0 out of 5.0 by I feel like I stayed at a completely different hotel than the other reviewers When I checked in I was asked what I was in town for and I pointed to my 7 year old son and explained that it was for a tournament that he was involved in, one would think at this point the staff member would have offered the "kids eat free" coupon but she did not. I noticed after I arrived in my room that the carpet had stains I didn't make a fuss because it was late and my son needed to get rest for his tournament the next day. About an hour after we were settled in a guest with what sounded like a small child was put in the room above ours so until the child stopped running and jumping we were unable to sleep, we weren't able to sleep very well because the room was freezing the air seemed to be blowing out cool air even though I had the knob turned to heat. The next day when I took a shower I noticed that there was a hair near the top of the shower wall on one side and a spot on another wall that looked as if one more wipe with a cloth would have cleaned it. I was pretty grossed out. We went to the restaurant for breakfast and we were seated next to a window and much like our room it was freezing making it impossible to eat, not that the food would have been all that great even under the best of circumstances. When I asked about the "kids eat free" that was mentioned on the kids menu I was told that I should have received a coupon when I checked in - they did check with the front desk and it was approved but it took much longer than necessary. We came back from our tournament and the wind was blowing when we came in the front door my son was walking a bit ahead of me and the lady at the front desk made a sarcastic comment about the wind blowing him in. Later in the evening my son was playing in the pool and I noticed that the water didn't appear clear that it had a dirty look to it. Later that night after going to sleep we were awakened by kids running in the atrium and screaming, I called the front desk and they did make the children stop but at that point I couldn't get back to sleep it was very frustrating because I had chosen to stay so I could drive back home well rested, I should have just gone home that day. The next morning my son took a bath as I was washing his hair I noticed that there was what appeared to be a clump of soap in the corner of the tub again I was completely grossed out. I hated that my son was sitting in that tub it felt as if it was covered in soap scum. I noticed that the lady that checked me out didn't even bother to ask how my stay was...I assume that's because she was tired of hearing the complaints or just didn't care. January 20, 2014
Rated 5.0 out of 5.0 by Holiday Inn Springfield Top Property I checked into the hotel for a two night stay and was upgraded tp a great room via my Platinum level status. Also, as I checked out I accidently dropped a dress shirt in the parking lot. Later that day, Bobbi called to tell me someone had turned the shirt in and my dry cleaners had my last name on the shirt so Bobbi knew whom to call. I received the dress shirt in the mail via Fed Ex a few days later. This hotel has always been "top notch" with customer service. January 13, 2014
Rated 5.0 out of 5.0 by Christmas/New Year Family Break The hotel service staff made this a great experience for our grandchildren and other extended family members who got to come to the pool and swim and visit with us. We live 750 miles from this hotel and it is so refreshing that each time we check in we know that we have a safe and fun place to spend time and visit with family in the area. The staff always are prompt with fulfilling requests for things like a refrigerator in our room, to a breakfast requests for the kids. We would recommend to any and all to stay here. January 11, 2014
Rated 5.0 out of 5.0 by Excellent Stay! I had to make a last minute, same-day reservation for a week-long stay. The staff was incredibly helpful and accomodating. The room was clean and comfortable. Everything about my stay was a positive experience. January 9, 2014
Rated 5.0 out of 5.0 by THE BEST STAFF IN THE NATION!!! Thanks to Charlotte, Frank, Jeremy, Bobbi, Lindsey, Cindi, Dave, Jack , Larry and the housekeeping staff for a great holiday visit for business and family!!! December 31, 2013
Rated 5.0 out of 5.0 by very friendly staff and knowledgeable,great beds will definitely stay again soon, pleasant atmosphere. December 29, 2013
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