Rated 4.1 out of 5 by 76
Rated 2.0 out of 5.0 by writemom Fine as long as it's not winter
We stayed in a very nice suite with a king bed and sleeper sofa. The hotel itself was nice also. My problem was the room temperature. I noticed immediately upon entering the room that it was quite cold. On further inspection I saw the heat was turned off. The temp outside was in the 20s and the room had two outside walls with a large window on each. I couldn't identify the actual temp in the room because there was no thermostat - just choices for low heat, medium heat or high heat. I turned it on high and then made my way to the registration desk to ask for a blanket and to tell them the heat was off in my room. I was told that they had a policy to turn off the heat to rooms after they are cleaned, which meant that since we were checking in late in the evening that the heat had been off for at least five hours! I went back to our cold room and shortly therafter a "blanket", which wasn't really more than a thick sheet, was delivered. Since we had the sofa bed, I opened it up pulled all the bedding out of of it and spread it over the king bed - all this while still wearing my winter coat, which I ended up wearing for over an hour. What a rediculous policy! It's really a shame because it's a lovely hotel, which is why I'm giving two stars instead of one.
November 29, 2013
Rated 3.0 out of 5.0 by Deweyhatcher Room cleanliness and maintenance
I travel to Springfield several times a year and have stayed at this property in the past and was always pleased. This trip though I found that room cleanliness and maintenance had deteriorated. The sink had cracks in it that were stained. The shower wall was cracked and stained. The non-slip surface on the tub floor was peeling away. The coffee pot in the room had stain marks in it. The bath towels and extra face and hand towels are on shelves IN the shower. So whoever was in the room before me and took a shower and splashed water off their body gets left on the towels they didn't use - disgusting!
November 21, 2013
Rated 2.0 out of 5.0 by vgivens Long time priority club member
I stay at priority club hotels every week for business and frequently use them for vacations an use my points. I have never stayed at a hotel where they did not offer to upgrade my room arrangements. I was a walk in at 1130pm with a party of five. I would have expected the hotel staff to offer the suite for the price of the double room. They made me pay extra and did not offer any extras. I also had to go down to the lobby to get extra towels. They would not even bring them to my room. The staff seems unaccommodating and possible even a bit lazy,
November 20, 2013
Rated 5.0 out of 5.0 by Mistyrn75 Great stay...
The room was updated, clean and confortable. The gym was very clean and everythign was in good working order. the pool was nice but hot tub was out of order. Overall wonderful stay!
November 20, 2013
Rated 5.0 out of 5.0 by SgtEarl I almost always choose Holiday Inn
After 11 hours of driving, this was exactly what I needed!
November 19, 2013
Rated 5.0 out of 5.0 by Leolv Manager on turn she was so GREAT!!!!
You need to know that among the others holidays INN all over the country....the service that you provide is one of the greatest....
November 15, 2013
Rated 5.0 out of 5.0 by Bss519b Five star value
This hotel sets the standard all Holiday Inn hotels should strive for. Comfortable rooms, great staff, cleanliness everywhere not just the lobby.
November 14, 2013
Rated 2.0 out of 5.0 by MarkfromGreenBayWI Very small hot tub - cold breakfast
Breakfast was not very warm/ fresh. I have seen better at other hotels.
TV did not work, Digital channels were distorted.
Hot tub was too small. Only 3 adults could fit in here ,otherwise it would overflow.
November 11, 2013