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Rated 4.1 out of 5 by 250 reviewers.
Rated 5.0 out of 5.0 Enjoyable stay Appreciated the clean comfortable room and pleasant staff. December 18, 2014
Rated 5.0 out of 5.0 by frindliness of late night front desk person He was great and very attentive(I am anearly riser) December 11, 2014
Rated 4.0 out of 5.0 by 1 Week enough Not set up for business man and overpriced breakfast when right down the street other hotels offer for free December 9, 2014
Rated 5.0 out of 5.0 Excellent staff As a frequent guest at the Holiday Inn in St Augustine Fl I decided to bring my mentally challenged sister to the hotel for Thanksgiving. Well the experience was wonderful. Not only did they take excellent care of us from check in to check out, they went above and beyond to make my sister feel special. As a care giver for someone with special need it is very comforting to have a place like the Holiday Inn in St Augustine care so much for witch I am truly thankful. December 8, 2014
Rated 5.0 out of 5.0 by staff The time spent in this hotel provided a good reason for returning again in the future for rest and good interaction. December 3, 2014
Rated 2.0 out of 5.0 by Platinum Membership Means Nothing Upon checking in, there was no acknowledgement of our Platnuim Status, no offer of points, water, nothing! When I asked about any upgrade, she commented "Maybe you should think about getting here early". She then said, I'm sold out and have you on the 1st floor last room at the end by the exit door. They never even looked at our preference because we hate the first floor, by exit door where we heard everyone coming and going through the door all night. This location was under remodel which is great, but do not stick a loyal customer in a room that is not completed (half done). Lastly, I have never stayed at holiday inn express that did not have a complentary breakfast. My kids love the Cinnamon rolls and you can only imagine their disappointment that I was unwilling to shell out 12.00 per person for Breakfast!!! Really 12.00! This is not the Crowne Plaza! Very disappointing to say the least. Rob December 3, 2014
Rated 5.0 out of 5.0 by Pleasant experience Affordable, clean and good customer service. I was pleased with my entire visit and will return again in the future. It is close to the historic section which is good. December 3, 2014
Rated 5.0 out of 5.0 by Very nice rooms! The rooms and service at this Holiday Inn were very nice! The rooms are newly renovated and were nice and clean. However, the bed did not appear to be new and was not very comfortable. For an older motel it was great! Unfortunately, because of our early morning departure we did not get to experience the breakfast. Most of the Holiday Inns we stay in start serving breakfast at 6:00am or 6:30am but this one doesn't start serving until 7:00am. It would be nice if it were a bit earlier for travelers. December 2, 2014
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