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Rated 4.3 out of 5 by 194 reviewers.
Rated 3.0 out of 5.0 by Great hotel and service but not during junior hockey season (Sat. nights) This is a great hotel which delivers good service, nice room, and the hotel offers easy access to highway and local wineries but I would not recommend during junior hockey season (Saturday nights). Funny that I'm charged extra for having a small non-shedding dog but both our dog and us were bothered/disturbed by unruly children running around the hallways until late at night...they should be charged a premium for excessive noise. Also, I was told at the front desk that since I used points for my stay (points cash) I was not eligible for Platinum Elite benefits - I was not aware of this (even though the cash portion was between US$100 - US$200 in addition to points used so it wasn't a "freebie" in any way, and that is on top of the pet premium paid). A summer stay at this hotel would likely be a better choice (except that IHG members won't get any benefits on points bookings). November 16, 2014
Rated 5.0 out of 5.0 by Clean, quick and comfortable Lovely and clean hotel in St. Catharines. Front desk staff were efficient and friendly. Visited family in the area so didn't use the restaurant or other facilities. November 10, 2014
Rated 5.0 out of 5.0 by Was A good Stay I went to visit some friends for a birthday and was happy to stay, I would recommend. My only issue is the price for a single night was quite high, I stayed in a king executive room which was only 4 dollars more than a standard room, Bring the price down a bit and I would likely tend to travel more often and stay here. The pool was good water temperature was excellent, Jacuzzi was decent too. Staff was pleasant upon arrival and departure, had no issues with room but I was only there for one night and spent most of my time out of the hotel. Bed and pillows were comfortable. November 6, 2014
Rated 3.0 out of 5.0 by noisy room The biggest complaint was that the room had a loud ventilation fan. When I bought this to the attention of the staff at the front desk, they were not helpful and said that there was nothing they could do. This is an unacceptable response. If I had not figured out that the thermostat turned off the fan and ventilation it would have been unbearable. The problem though was that it meant no airflow for heating or cooling. I will not return to this hotel. November 6, 2014
Rated 5.0 out of 5.0 by Great Hotel Great Hotel Very clean and comfortable Great staff November 5, 2014
Rated 5.0 out of 5.0 Comfort All was great but your coffee service opens late. The rooms are big and roomy November 4, 2014
Rated 5.0 out of 5.0 by Pleasant stay in St. Catherines While on business in St. Catherines I always stay at the Holiday Inn St. Catherines Ontario Always friendly, clean rooms and great location. I would recommend this hotel to all passing through the St. Catherines area. November 2, 2014
Rated 5.0 out of 5.0 by Another great stay I find the value of this Hotel exceptional. I travel extensively for business and will certainly be spending more time at Holiday Inn November 1, 2014
Rated 3.0 out of 5.0 by Okay, a little pricey Room was clean and modern. Room near elevator was extremely noisy on the 5th floor, and we were not able to sleep due to the dinging of the elevator bell and mechanical noises. Also, outlet on the lamp did not work, and therefore my cell phone died. October 30, 2014
Rated 4.0 out of 5.0 by Average Hotel Overall a good property. At times the check in/out counter was busy with wedding groups. Kids were running in the hallways. October 30, 2014
Rated 5.0 out of 5.0 by Comfy bed, modern decor, and fantastic service Stayed at this location before. Never any complaints. Always exceeds my expectations. Wonderful staff. Will keep coming back. Best in town. Thank you! October 29, 2014
Rated 4.0 out of 5.0 by In the past In the past Priority Club Members are usually given a bottle of water and I have also asked if I would enjoy a complimentary room upgrade. Thank you. October 29, 2014
Rated 3.0 out of 5.0 by If you are IHG member do not stay here Find this locations staff knowledge poor. The outside the room noise level made for a very poor place to get a good night of sleep. October 27, 2014
Rated 4.0 out of 5.0 by Good stay, but noisy hallway Comfortable room and nice building; however, too much noise having a room on the first floor. The Internet connection had an uneven performance, which made it difficult to do consistent work. October 27, 2014
Rated 3.0 out of 5.0 by Building not up to usual Holiday Inn standard Building is very poorly planned. We stayed in the add on section accessed by a small U shaped hall around an elevator shaft. Obviously was a different brand in the past. Restaurant and coffee bar provided quality food and service. Parking is tight and congested. Biggest negative was the "potable water". It smelled and tasted like swamp water. A liter of bottled water was on the desk for a $4.00 charge. At the rates charged they could have Costco provide a case of 36 bottles for a $4.00 cost. Would not stay at this location again even though hotel selection in St. Catherine's is rather poor. October 23, 2014
Rated 4.0 out of 5.0 by Good hotel - High price We found the hotel to be good quality accommodation. On the downside, it lacked some in-room amenities for our suite accommodation. This was a disappointment because the price was higher than other suites that we have stayed in on previous trips. October 23, 2014
Rated 4.0 out of 5.0 by Nice Hotel Nice spot - Internet was spotty and didn't keep the connection. Rooms were clean and quiet. Doors were a bit load closing. October 20, 2014
Rated 4.0 out of 5.0 by Great rooms! Great hotel, new rooms, updated design! Friendly service October 16, 2014
Rated 5.0 out of 5.0 by Great Location Great location. Service was great. Conveniently located on Ontario St. I would recommend this hotel as a great place to stay. October 15, 2014
Rated 4.0 out of 5.0 by Just fine Hotel is just fine. Best option in St. Catharines. October 9, 2014
Rated 5.0 out of 5.0 Thanks! Great room with attentive staff...not much more you need for a successful stay. October 7, 2014
Rated 5.0 out of 5.0 by Great Jacuzzi! Used the room for the jacuzzi then sleep after a night out partying. It was perfect for both. Sorry we didn't use any other facilities. p.s. $2.25 for a can of pop? Ouch!! September 30, 2014
Rated 5.0 out of 5.0 by Wonderful Business Stay Was extremely pleased with the hotel overall. The feel was modern and up to date. The room was excellent (suite). Restaurant was also very good for the value. No real complaints about staying here and will likely stay here again! September 30, 2014
Rated 5.0 out of 5.0 Nice Fresh Hotel w/Great Staff We enjoyed our stay in this very comfortable hotel. Everything is modern and up to date. The staff are very accommodating. September 30, 2014
Rated 4.0 out of 5.0 by Courteous Staff The staff was very pleasant and helpful during my stay September 30, 2014
Rated 4.0 out of 5.0 by Great business trip This hotel was a very good option for a trip to Niagara Falls. September 27, 2014
Rated 5.0 out of 5.0 by nice suites super friendly staff (top marks to Cathy and Colin) We went there for a wedding last weekend...very busy but every staff member made a point of being helpful. Rooms were large (we ended up getting upgraded to 4 suites). The roof deck is a winner and the breakfast brunch on Sunday (with a BBQ was terrific). Great spot to stay if you're touring wine country. Congratulations. They have a bowling alley which is shockingly fun. September 24, 2014
Rated 3.0 out of 5.0 by Great Amenities, Poor Service Loved the cleanliness, comfort and amenities of this hotel. I really enjoyed the meals we ate in the hotel restaurant. I also loved the Timothy's Coffee Shop in the lobby! My whole experience was tarnished by the poor service my colleague and I received while checking in. It felt like we annoyed the two staff members by needing to check in. They didn't offer us any helpful information about the hotel (both of our first times staying there). I asked a question about an event being held in the hotel conference room and I got a snarky rude reply. I was also not acknowledged for being an IHG rewards member. It's sad when a great hotel is tainted by poor customer service. September 22, 2014
Rated 5.0 out of 5.0 Excellent experience Very comfortable, good work area and fairly quick wireless. Good for business traveler September 19, 2014
Rated 4.0 out of 5.0 Great stay. Refreshed rooms and updated bathrooms -Hotel amenities were great with Timothys in the lobby, the hotel pool, exercise room, and a bowling alley and restaurant connected to the hotel. -Bed was comfortable and so was the pullout for my 4-year old daughter. -The 6th floor terrace bar lounge was cozy and nice. -Bathroom was aesthetically appealing but little annoyances such as shower leaking from shower door and making bathroom floor soaking wet even with the floor towel (Rm 715). -Iron took out the wrinkles out of my shirts but not without getting them wet because the iron leaks. -Staff was quick to respond to needs and inquiries and was very courteous and helpful in doing so. -Overall, hotel stay was great nonetheless and I would definitely stay here again if I am in the area. September 17, 2014
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