Rated 4.4 out of 5 by 294
Rated 5.0 out of 5.0 by Darter180 Great service and comfortable room
I enjoyed my stay. The food and staff were amazing.
July 5, 2015
Rated 5.0 out of 5.0 by Katherine94857 Wonderful Stay to Visit Niagara!!!
I went to Niagara with my family for a weekend, and stayed here-- we had a fabulous time! They upgraded us to a suite, so I can't speak for all the rooms-- but the service was exceptional. The woman at the front desk was super friendly and helpful. The suite was spacious, spotlessly clean, and made for an absolutely wonderful family vacation. The bathroom in particular was very nice, and the complimentary lotions were nice. The suite featured a minifridge and microwave, which was perfect for our leftovers! The gym was also well maintained, and the pool was great as well. The hotel was about 20-30 min from Niagara, which wasn't a problem since we had a car.
Only suggestion (which is not specific to this hotel, nor a particularly big deal) is that the hotel replace their paper cups in the room with a different brand. While I do prefer having paper cups over regular dishes (I find the paper cups cleaner), this brand of paper cups smelled kind of like chemicals, which was a bit icky.
July 3, 2015
Rated 5.0 out of 5.0 by Darcy007 Great stay for buisness
I really enjoyed my last stay at this hotel. I always stay here as the location for my head office is on the same street. The hotel has great newer renovations and the rooms are very clean and the staff is very friendly and accommodating. I would recommend this hotel to everyone whether it be for business or pleasure.
July 2, 2015
Rated 5.0 out of 5.0 by katb10 Great room, excellent staff
Went there for my stepdaughter's graduation. Staff very helpful with directions. Room was very nice and clean, and roomy. Very friendly and courteous staff. Great breakfast, would not recommend the pasta bar. Called and added an extra day to our stay as we did not want to be tired from long drive, we were upgraded to a suite at no extra charge, most excellent. Pool was fine but it does echo in there, which makes conversation hard.
July 1, 2015
Rated 5.0 out of 5.0 by JGST Good Quality
Had a good, comfortable stay. Bed was too soft and pillows still way to big and fluffy. Overall, a good experience and stay.
July 1, 2015
Rated 3.0 out of 5.0 by Ginny167 mixed signals
We booked a double queen suite and when we arrived at the hotel they said that they had upgraded our room so we were very excited. We were very disappointed when we were given a standard king bed room as we were traveling with two children. We were moved twice before they put us into a suite that had one bed and a pull out couch next to the door to the room. The crib for our daughter was nice. Dinner staff at JJ Kapps was terrible and the food was mediocre but the brunch buffet was wonderful and exceeded our expectations for value for price. The room was clean and comfortable but the room debacle made it hard to feel safe with our children being so close to the door. Our bathtub jets kept turning on throughout the evening as well which was noisy and inconvenient.
June 30, 2015
Rated 5.0 out of 5.0 by SouthmeetsNorth Great atmosphere and staff
Hotel staff is great and helpful always making sure you are enjoying your stay.. Enjoyed the 6th lounge great atmosphere. If you are looking for a place in to stay in the area this would be it.
June 29, 2015
Rated 5.0 out of 5.0 by diane101 comfortable bed and expansive suite
we booked the king suite with a full kitchen full size fridge, expansive rooms There were 3 of us with a baby and we had more than enough room. Staff at the hotel desk were so pleasant and very helpful. Would definitely go back and stay there again. the lounge on the 6th floor was beautiful
June 26, 2015