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Rated 3.8 out of 5 by 237 reviewers.
Rated 5.0 out of 5.0 by Experience Where you are located was great,gave us easy access to restaurants,and to the lake,our room was very comfortable and we got the rest we needed,will be back year I hope! August 7, 2014
Rated 3.0 out of 5.0 by Comfy beds, great room service. We stayed in an Atrium Suite. The beds are wonderful and it was nice to have separate bedroom, kitchen and living area. However, the air conditioning unit is in the bedroom so the living area was quite warm. We also had some noise from the sports area in the atrium. Room service was efficient and staff were friendly. August 5, 2014
Rated 4.0 out of 5.0 by Will Be Back! Great stop for the family! Recommend a room off of the pools. Arcade, Basketball, Volleyball, and Pools, can't beat that fun for the kids! Pet friendly is very helpful too. Great value for your money. Have stayed here before and will stay again. August 4, 2014
Rated 1.0 out of 5.0 by Not a good experience We were there for a YOUTH baseball tournament adn had a block of rooms. After a long day of baseball we checked in around 4:00pm, when we got to our room it was a smoking room. Again we had a block of rooms for youth basbeball so I one was not aware there were still smoking rooms and I guess would assume we would be put in a non-smoking room being it was a youth tournament and two that smoking rooms would be a requested room. I called to the front desk and told them we needed to be changed as I have two kids with asthma, they were able to find a room but it would be an hour as they were not cleaned yet. I brought all of our stuff down to the front desk to store, waited an hour until our room was ready. We picked up our stuff and headed to our room. We got to the room and it was occupied, I called from my cell and they tried to put us in two additional rooms and they were both occupied. After another 45 minutes we finally got a room with non-working keys. Finally we did get working keys but was almost 3 hours that we got a room from time we checked in at 4:00pm. The hallways at 7:00pm were full up and down of bags with dirty laundry and trash. Some how my name ended up on every family on our teams rooms and bills. The staff was very friendly and sorry about all that had happened and the manager called the next day and was very accomodating but traveling with three children I would not pick this hotel again based on the problems and time we wasted. I ended up missing the team dinner as I spent most of my time trying to get a room. July 31, 2014
Rated 4.0 out of 5.0 by Hotel This hotel is at the peak of the bell curve. The staff was excellent, but overall the stay was very average. July 31, 2014
Rated 5.0 out of 5.0 by confortable and convient WE were in St. Cloud to visit relatives and friends. This hotel was convient to all concerned, as it was in the center of the city. July 30, 2014
Rated 4.0 out of 5.0 by Everything Perfect except bed I loved the reception from staff in the clean, well lit lobby. The hotel common areas and hallways were clean and tidy. The room was everything I expected from Holiday Inn. Except the bed was too saggy and the pillow too plushy. I understand that these are personal preferences, and not all preferences for bed types can be met. July 28, 2014
Rated 5.0 out of 5.0 by Excellent stay. Very well appointed Holiday Inn facility. Very comfortable rooms. The housekeeping staff works very hard and it shows by how clean the room and the entire hotel was. Front desk personnel are very professional, courteous and helpful. I truly recommend this hotel if traveling with your kids. It has two indoor swimming pools, a large indoor gym with volleyball court and many arcade games throughout. As an IHG rewards member, I was upgraded to a large suite. Living room, kitchen and bedroom. Very nice! As in most H. Inns, the pillows were exceptionally comfortable. The only cons are that the A/C unit, although worked well, was outdated and it was difficult to set to the perfect temperature. And the hotel, while very clean, is showing its age. Those things did not affect my stay, though. I highly recommend this hotel and I I'll most definitely be staying here again when in The St. Cloud area. July 25, 2014
Rated 5.0 out of 5.0 by Better then expected overall very good, a few minor hiccups for the most part got covered. July 24, 2014
Rated 5.0 out of 5.0 by Wow! As a current manager of a hotel, I have high expectations. I'm happy to say I left very pleased with my stay at this location. The desk staff was friendly, the room was clean, and the breakfast was wonderful. Thank you! July 15, 2014
Rated 4.0 out of 5.0 by Stay here quite often This is my 13th stay... 3rd time this year. Having food and drinks in the convenience of the same building allows me to relax and not have to worry driving from another place. If a problem arises... management will bend backwards to fix the problem. I had an issue on a couple of my stays and management appreciates the feedback. The room was adequate for what I needed.... a quiet place to relax and fall asleep. I will be back again. July 11, 2014
Rated 5.0 out of 5.0 by Nice room Comfortable bed nice helpful staff did not have much time to enjoy pool or hot tub but would stay again and longer to enjoy the pool July 11, 2014
Rated 3.0 out of 5.0 by CHARGED DOUBLE!! We held our room with our debit card, because it is on our IHG account. At the time of check it, my husband gave the front desk clerk our credit card to charge the room to. Somehow, both our debit card & our credit card were charged for the same night & fee. When I called to have them fix it, after 10 minutes of explaining their error and voicing my frustration, not only did the accounting clerk (Melinda) not even apologize for their error, but told me that it was going to take up to 10 business days for the credit to appear in our account that was incorrectly charged. THAT IS RIDICULOUS! Funny how the charge goes through instantaneously, but the credit takes up to 2 weeks. TOTAL INCONVENIENCE, and ZERO empathy from the hotel, or even the ability to accept responsibility in their error. Needless to say, NOT HAPPY!! July 9, 2014
Rated 4.0 out of 5.0 by Pretty nice The amount of amenities this hotel has to offer would be prefect for a family on vacation. Nice and friendly staff. July 7, 2014
Rated 5.0 out of 5.0 by Great place to stay Huge activity area for kids or adults including two volleyball courts and two basketball hoops, two or three pools with that many hot tubs. Nice relaxing area with tables and chairs around pool and by poolside rooms. Arcades, ping pong, pool, foosball etc. Fitness room. Rooms were comfortable. Food was average. July 4, 2014
Rated 3.0 out of 5.0 by Comfy bed but humidity is high! We stayed 2 nights and the bed was comfy...I usually have to have a Tempurpedic to sleep on, but this bed worked for me. The premises are very humid due to the swimming pool. We had to keep our room at 68 degrees just to keep the humidity at a tolerable level. For the price, it was an average hotel. Would stay again if our usual hotel was not available. This is an older hotel but it was clean. July 2, 2014
Rated 5.0 out of 5.0 by Recent Stay Great hotel and staff was wonderful. I would only recommend adding more washers and dryers for use. There was only one of each and it was too few for those that needed them. Made for long nights waiting for it. July 2, 2014
Rated 4.0 out of 5.0 by Continental Breakfast For the price, you need to add a free breakfast or at least a discounted breakfast. July 2, 2014
Rated 5.0 out of 5.0 by Great place to stay with kids Great area for kids to play and lots of room for them to run around in. July 1, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good treatment I stayed for business purposed. I was greeted promptly and check in was quick. I was in a non-smoking room. The room was nice and an adequate size. Easy to adjust the temperature to my comfort level and the bed was really nice. I dined in the bar July 1, 2014
Rated 2.0 out of 5.0 by Disappointed Hotel needs a lot of work. Dirty, worn down. Lot of maintenance needed--simple, basic stuff that wouldn't cost much. I expected better from a national brand like this. June 30, 2014
Rated 2.0 out of 5.0 by Old The rooms at this hotel are rather old and tired! Time for a major renovation if you want to compete with area hotels. My sink leaked all over; the furnishings were old and dingy; everything about my room screamed 1990! When we went to get a drink in the Lounge, my colleague's drink had a bug floating in it. And we weren't even given the drink complimentary when bringing it to our server's attention! The room price is not in line with the level of accommodations offered here. June 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent TV I stay here when in town for business. It is a good location and a good 2.5 star property. June 30, 2014
Rated 5.0 out of 5.0 by Enjoyable Getaway Our stay was a spontaneous getaway for our anniversary, and a surprise to my wife. From the time we pulled into the lot she commented on how she liked the appearance and layout of the hotel. Inside was every bit as pleasing, and the front desk agent was professional, friendly and efficient. Although we did not use several of the Hotel amenities, we took a walk through and were very pleased with all that was offered. Lots of things to do in the area as well. I have stayed there previously for business, and once again was very happy with my experience. Will definitely return, and would recommend to others. Thank you. June 27, 2014
Rated 1.0 out of 5.0 by Find somewhere else to stay Very disappointed with this Holiday Inn. Unfriendly staff, high price rooms with very poor service. You could stay anywhere else in St Cloud and get a better room value. Room is clean but rest of hotel has dirty linens and trash piled in the hallways. This Holiday Inn should be shut down. June 26, 2014
Rated 5.0 out of 5.0 by G-Honey Enjoyed my stay and looking forward to a future stay. June 26, 2014
Rated 4.0 out of 5.0 by Nice stay It was only for one night for a wedding but very nice little Holiday Inn near a Wal Mart. Enjoyed my stay and the live band and good food at Legends bar. June 25, 2014
Rated 2.0 out of 5.0 by Area for improvemnet As a Platinum Elite member, I was totally disappointed for the recent stay in Holiday Inn at St. Cloud. 1) I have reserved the rooms two weeks before the check-in and had requested to have the room upgraded. But when I checked in I was told that there was no room for the upgrade which I believed was incorrect. The hotel was not busy and certainly there was upgrade room available. There was no good answer to my request. 2) I was disappointed that the hotel did not even offer the upgrade for the next three days as I was very sure there was room available. 3) I was used to have the welcoming pack when I checked in other Holiday Inn but at St Cloud - no one even offered a bottle of water! 4) Also I was unprepared to learn that the room did not include Breakfast as normally all the hotels I booked through Holiday Inn did include the breakfast. No one informed me at Reception when I checked in and I found it out next morning! Overall I was very disappointed for the stay at St. Cloud for the last four nights. June 23, 2014
Rated 5.0 out of 5.0 by Great for families! In planning our visit I was looking for a hotel that would provide some fun for my 9 year old and 4 year old boys. Thankfully the website showed the 3 different pools plus all the other entertainment (arcade games, basketball, volleyball, air hockey, etc.) options. There were even some unexpected things too (sauna). With as much fun as my kids had my main impression will still be how accommodating the staff were. We were a little lost (the layout is big!) when we first went to our room and a staff member found us and walked us to where we wanted to go. The morning we were checking out I had told one of the boys we could go back by one of the machines that gave toys for tokens so that he could get a few more but didn't realize they were turned off overnight (this was around 8am). When we got to the location and the machines were off a staff member came by and asked how she could help. When I explained the situation to her she was kind enough to go back to the front desk (long ways away) to get things turned on for us. Then she came back to see if we'd like access to anything else. Couldn't have asked for more! The only "problem" we had was the far side of the hotel (where our room was) had an unusual layout and you had to take some time to figure out where to park and how to get around. June 23, 2014
Rated 3.0 out of 5.0 by dissapointed During our stay , adult hockey tournament teams were also staying. I would understand teens more then adults fighting in the hallways , swearing in front of kids, ect. We had a pregnant woman and one year old almost leave at 1 am due to being unable to sleep because of the noise. Managament and staff didn't put a stop to it until that last straw. June 19, 2014
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