Rated 3.8 out of 5 by 183
Rated 5.0 out of 5.0 by AmandaJayne Best customer service
We stayed here the night before last. We had booked the room through Holiday Inn directly and used our rewards number when we did so. When we arrived, we were told through the rewards program we had been upgraded to a nicer room, given a late check out of 2 pm, and given a discount for the cafe for breakfast. The manager was so nice and remembered my name the next day when I came to drop off our keys. When we returned late at night, around 4 am, we looked in the coffee nook for silverware for our dessert we'd brought home. The nook was disassembled, but the night clerk asked us what we were looking for and provided us with silverware. The customer service was incredible and is hard to find other places.
Also, coming in late at night, the inner doors won't open without your key card or by using intercom. It adds another level of safety to staying here. The only thing I wish I'd known prior to booking it is that the entire hotel is non smoking. I got a balcony room, thinking we'd just step out there and smoke, but the balconies are also non smoking areas. The perks of the staff and the random upgrade made that okay.
The room was updated and comfortable. It only got a good rating because on the seventh floor, the water took a while to warm up in the sink. I couldn't recommend a hotel more than this one though. I was so pleased with how well we were treated.
March 1, 2015
Rated 5.0 out of 5.0 by Emily40 Nice place
The beds were comfortable, and the room was nice and clean.
February 26, 2015
Rated 3.0 out of 5.0 by DJARN Drafty and Traffic noise
If you are considering a stay here @ Forest Park, Holiday Inn be sure to ask for a room on the south side of the hotel, as the interstate is on the north, and you will hear traffic noise all night long. Also during the winter months if there is a wind out of the north you may notice the curtains move due to the drafty sliding doors. These need to be replaced, which could also cut down on traffic noise! Otherwise the room was clean, bed comfortable, but pillows lacking. The firm pillows were in no way "firm". The internet speed was fantastic, and furnishings updated. Overall an OK hotel, though was rather pricey, due to Mardi Gras weekend.
February 24, 2015
Rated 5.0 out of 5.0 by TaJones1 Super Great Experience!!
I love this hotel! The staff is friendly, proactive and professional. Brittany at the front desk greeted us with a smile and took GREAT care of us our entire stay. As the face of this hotel she got our stay off to a great start. Norman was very instrumental in helping us enjoy St. Louis by being kind
February 23, 2015
Rated 4.0 out of 5.0 by Driving through Mardi Gras weekend
There were some loud kids, but it was Mardi Gras, so it's expected. The shower had cold water though. Everything else nice, it served its purpose: a comfortable place to stay on an overnight trip to St. Louis.
February 17, 2015
Rated 5.0 out of 5.0 by drew19872 Great Experience
We had no problems during our stay.
Staff answered all of our questions.
February 16, 2015
Rated 5.0 out of 5.0 by Florida115 Great location in St. Louis
Great location in St. Louis with easy access to highways, but located on the edge of the Hill with great family restaurants. Very close to Forest Park with the Zoo and great museums. Easy drive to downtown for work and attractions as well as out to suburbs for shopping and historical sites. We will stay here again on future trips to St. Louis.
February 9, 2015
Rated 4.0 out of 5.0 by tiger2015 Sketchy area but safe hotel
Did not much care for the area after all, but felt reasonably safe once we were in our room.
February 9, 2015