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Rated 4.0 out of 5 by 155 reviewers.
Rated 4.0 out of 5.0 by Nice, but not great The person greeting us as we entered was exceptionally friendly and helpful throughout our stay. We, however, arrived frustrated because it was so difficult to find the hotel--even though we could see it from the highway. The roads were confusing to someone unfamiliar with the area. In the future, with so many options in St. Louis--I would choose a hotel with complimentary breakfast and one more accessible when getting off the highway. We chose this hotel because it was the location of our conference. It does have wonderful conference facilities. October 30, 2014
Rated 4.0 out of 5.0 by Easy, clean and safe. My favorite part of my stay at Holiday Inn Airport West Earth City was the beds and pillows. The bed was comfortable pillows very nice and the room was clean. The staff was kind and easy to talk to. I felt very safe at this hotel. We were able to park close to our hotel room making it easy to access and well lit. The price was reasonable for all this hotel offers. A pool, workout room and a place to eat if you don't want to leave the property. October 29, 2014
Rated 5.0 out of 5.0 by comfortable bed the staff was friendly, rooms where clean and neat, love the bed it was very comfortable, they always have a nice breakfast. October 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. I really enjoyed my stay. I was here for a convention. It was so nice to get a good nights sleep on a really comfortable mattress and a refreshing shower in the morning with pulsating shower head. the staff was great. I would definitely recommend this hotel. October 27, 2014
Rated 4.0 out of 5.0 by Great Service at Front Desk and Transportation service. The front desk was great. House keeping was a little slack, carpet was not cleaned the two weeks that I was there. The restaurant was good but slow in taking the order and wasn't because they were busy. The guys running the busses were great and on time. October 27, 2014
Rated 3.0 out of 5.0 by Great value The place has gone thru a great upgrade. Need to work on the elevator carpet conditions and food service quality. Help was very accommodating and very attentive October 26, 2014
Rated 4.0 out of 5.0 by It met my travel needs Everything was fine. The hotel is convenient to just about anywhere you want to go, the room was quiet, the bed comfortable. My only complaint is that if they spent $2 million on renovation, they should have included replacing the carpeting. It was most obvious in the elevators. October 22, 2014
Rated 4.0 out of 5.0 by Good Stay This hotel was perfect for what my wife and I needed it for. We did stay in a room by the ice machine which was a little loud so it took my wife a little longer to get to sleep. Beds were very comfortable. I would suggest not paying for the breakfast in the hotel, it is the same that you can get for free elsewhere and wasn't worth the money. But if you just plan on sleeping somewhere and going out it was a great place to stay! Very impressed with customer service and the comfortableness of the hotel. October 15, 2014
Rated 5.0 out of 5.0 by Nice place! Great staff, nice rooms, convenient location; the only beef I have is that the restaurant wasn't open early enough on a Saturday that I could use the complimentary breakfast coupon I was given :^( October 15, 2014
Rated 2.0 out of 5.0 by Last time I will stay here I have stayed at this hotel several times lately and had hoped that location to be my "home away from home" when I come to St Louis on business. I will never stay there again! The floor in my room had obviously not been vacuumed. There was one area where it looked like a toddler ate crackers and let it all fall to the ground. It was 100% noticeable and obvious that the maid did NOT pay attention or they simply didn't care. The next morning I asked the front desk to be sure that above anything else my room was vacuumed for that night's stay. He wrote something down but it was obviously not done. It was just as bad as before. In addition to the floor being visibly filthy I actually stuck to something when I walked through. The bathroom still had a bunch of hair in it and smelled like someone used the bathroom in the shower. This location has lost me as a customer and it is truly a disappointment. I have booked 5 nights next week at another hotel in the St Louis area. October 14, 2014
Rated 5.0 out of 5.0 by GM Enjoyed the stay,check in was quick. Hotel located very close to my business meeting. Bartender was excellent. October 13, 2014
Rated 4.0 out of 5.0 by Nice Stay My wife and I were in the area for a wedding. We had a relaxing stay, The staff was mainly pleasant, and the bed were extremely comfortable. October 13, 2014
Rated 5.0 out of 5.0 by Comfortable Recently stayed at this hotel while attending a wedding in St. Charles. The hotel is only one exit away from St. Charles. I was very pleased with the cleanliness and good condition of the hotel. The room was quiet and the king size bed we had was very comfy. I would recommend this hotel. October 9, 2014
Rated 4.0 out of 5.0 by Alittle on pricey end, but overall good Hotel. Only issue was service at begenning of stay. Hotel clerk seemed like he/she and another employee were chit chatting making some other customers wait. It was obvouis it was not about work. Overall with 1 person in front of me and chit chat, took about 10-15 minutes just to see the clerk. Other than that, good hotel. I would stay here again if I was in the area. October 3, 2014
Rated 4.0 out of 5.0 by Business Trip Hotel clean and comfortable. Although there ar no dining options, other than hotel and fast food, within walking distance, there are plenty of very good restaurants and a few Casino's within a 10 minute drive. No car, no problem, hotel shuttle will take you anywhere within a 5 mile radius. September 29, 2014
Rated 5.0 out of 5.0 by Excellent service Staff was very accommodating and room was comfy and quiet. September 25, 2014
Rated 4.0 out of 5.0 by Nice hotel for the area. Stayed for a concert. Staff was friendly. The shuttle will take you to the venue, the nearby mall and the airport. Restaurant has a made to order breakfast menu as well as bagels and muffins for people on the go. Good hotel for the price. September 23, 2014
Rated 5.0 out of 5.0 by Good Location Great Staff This Holiday Inn is in a great location by the St. Louis Airport. It was also easy to get around to other St. Louis areas. The staff was warm and welcoming. There is also a good bar/restaurant. September 20, 2014
Rated 4.0 out of 5.0 by Bad customer service. First day when I was on the breakfast the cashier did't offer to me coffee and his actitude was terrible, at next day himself offer to me coffee and nice actitud but only because was an inspector there. In the lobby I told the customer service I was a IHG member but they didn't register mi membership in the bill, I had to request by 2nd time. September 16, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel The hotel was fabulous! Everything about it was great. The staff were friendly, the rooms were nice, clean and updated, the restaurant/lounge had great food and service and the shuttle was just the icing on the cake! September 16, 2014
Rated 5.0 out of 5.0 by Staff The staff was extremely nice. They answered all questions and assisted us with luggage. After asking questions concerning shuttle, they made a courtesy call to let us know when the shuttle was arriving and ready to depart. September 16, 2014
Rated 5.0 out of 5.0 by Friendly ad very helpful We chose this location because of shuttle service to the airport and the ability to leave our car during our trip to Maryland. Shuttle service was great, driver very friendly. September 14, 2014
Rated 5.0 out of 5.0 by Holiday inn Airport West...is the best! Happy guest! My family and I love staying at this hotel. We stayed here prior to the remodel and enjoyed it. Now that the hotel is finished, we love it even more! It is beautiful with a quiet ambiance. Our room was spacious, clean, and updated. Although the beds were "full" rather than queen, they were comfortable and cozy. The staff is friendly and incredibly prompt. I stopped at the front desk to let them know we need more pool towels and they got right on it--literally. The pool area is so nice. Although I miss the indoor/outdoor version, this is just classy looking. The restaurant has wonderful food. We have been very happy with each meal we have ha here. I highly recommend this hotel...you can't forget Dave and Busters is just right across the interstate too! September 10, 2014
Rated 5.0 out of 5.0 by Good stay This hotel was good for the value. The rooms were clean and the lobby was inviting. The staff was very attentive. September 3, 2014
Rated 5.0 out of 5.0 by Great place to stay! This is the second time staying at this hotel. Each time was an great experience. This location is convenient to the St Louis airport, concert venues and St Charles, MO. September 3, 2014
Rated 4.0 out of 5.0 by great hotel This is the second time in a month I have stayed at this location and I loved it again. I highly recommend this hotel. September 2, 2014
Rated 5.0 out of 5.0 by Great Location This was a wonderful hotel. I attended a wedding at the local casino and this is great location to the highway and shopping. The bed was great. I highly recommend this hotel. September 2, 2014
Rated 4.0 out of 5.0 by Good place to stay The hotel staff was friendly and helpful. A shuttle was provided to and from Verizon Wireless center. It did take a long time to get the shuttle back with so many guests but that is to be expected. Rooms were clean. Wireless internet was good. Even though the hotel was packed I did not hear any noise from other guests. September 1, 2014
Rated 4.0 out of 5.0 by Ehh 1st hotel stay in the area- must say that I will try other alternatives on my next trip. Rooms and hotel clean, but staff seemed "put-out" upon check in. September 1, 2014
Rated 1.0 out of 5.0 by Don't do it. Poorly lit hallway, dirty and sticky rooms, hair in the bathroom as well as trash from the previous guest, bad air quality, stinks, incorrectly described on the website. not renovated and poorly taken care of. lobby looks the best. most of the staff unhelpful and obviously don't care for their jobs. August 31, 2014
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