Rated 4.4 out of 5 by 273
Rated 5.0 out of 5.0 by MPexhibitor Clean rooms and friendly staff.
I stayed here recently for an event at the RiverCentre and, in my opinion, this is the most convenient location being diagonally across the street. The rooms were clean and the bed was comfortable. While it is a great location, the Wild were in town playing a game next to the RiverCentre at the Xcel Energy Center, and at about 2:30am, a few hours after the game ended, there were a few rowdy people almost starting a fight in the hallway and knocking on everyone's door on my floor, saying "Housekeeping" or something to that effect (it sounded quite slurred). Thankfully that was only one night, and the rest of my stay was completely fine.
March 30, 2015
Rated 5.0 out of 5.0 by Susan54601 Top Notch Customer Service
I stayed at your facility on march 23rd for one night because we were attending a concert across the street at the Excel Center. So we were willing to pay more for a hotel for convenience reasons. We had 2 double beds and there were popcorn and chip "droppings" near our bed and I had found a large piece of a mans leather belt on the floor near one of the beds. I sort of laughed it off because it was obvious Housekeeping didnt vaccuum the room.
But the beds were clean, and super comfortable and the rest of the room appeared clean.
I checked out the next morning and completed the red comment sheet and dropped it off along with the mans belt off to the front desk when leaving. Within probably 3 minutes, a female from the front desk called and apologized on behalf of Holiday Inn. I was so shocked that I was getting a call so quickly or even a call to be honest. She was super apologetic and I thanked her several times for calling because that shows exemplary customer service in which I appreciate so much. She provided me a a refund of a portion of my room charges and I couldnt believe it! I didnt need to ask for it, she automatically offered it to me. Again, class act. I will definately stay with you all again once I visit. I work in Human Resources for a large hospital so customer service is a large portion of "my every day job". So thank you!
March 29, 2015
Rated 3.0 out of 5.0 by Sammy252 Poor quality beds
Bed too firm and inconsistent surface (lumpy) very poor quality sleep
March 28, 2015