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  • 1 888 HOLIDAY
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Rated 4.4 out of 5 by 272 reviewers.
Rated 5.0 out of 5.0 Top Notch Customer Service I stayed at your facility on march 23rd for one night because we were attending a concert across the street at the Excel Center. So we were willing to pay more for a hotel for convenience reasons. We had 2 double beds and there were popcorn and chip "droppings" near our bed and I had found a large piece of a mans leather belt on the floor near one of the beds. I sort of laughed it off because it was obvious Housekeeping didnt vaccuum the room. But the beds were clean, and super comfortable and the rest of the room appeared clean. I checked out the next morning and completed the red comment sheet and dropped it off along with the mans belt off to the front desk when leaving. Within probably 3 minutes, a female from the front desk called and apologized on behalf of Holiday Inn. I was so shocked that I was getting a call so quickly or even a call to be honest. She was super apologetic and I thanked her several times for calling because that shows exemplary customer service in which I appreciate so much. She provided me a a refund of a portion of my room charges and I couldnt believe it! I didnt need to ask for it, she automatically offered it to me. Again, class act. I will definately stay with you all again once I visit. I work in Human Resources for a large hospital so customer service is a large portion of "my every day job". So thank you! March 29, 2015
Rated 3.0 out of 5.0 by Poor quality beds Bed too firm and inconsistent surface (lumpy) very poor quality sleep March 28, 2015
Rated 4.0 out of 5.0 by Good unless you need Internet Great location, but lousy WiFi. I would stay here again as long as it was not for work where I need good Internet speed. March 27, 2015
Rated 4.0 out of 5.0 by Big City stay Nice to be able to find parking spot and be secluded. Everything in walking distance. Good vibe! March 27, 2015
Rated 2.0 out of 5.0 by Well located - Good Installations - Poor Service Well Located : It's right in central St Paul, in front of the RiverCentre and the Ice Arena. It's walking distance from great dinning areas and small shopping plazas. Good Installations: the rooms are well equipped and generally clean. House Keeping lacked some consistency, but was overall okay. Bed is clean and comfy, they have black out curtains and good water pressure in shower. Poor Service: the front desk personnel was generally impatient and unwilling to help. It felt like I was bothering them when asking them a question. Room services never answered the phone, and it was frustrating to get anything to the room. March 24, 2015
Rated 4.0 out of 5.0 by Enjoyable stay The hotel staff was helpful and friendly. It was a nice surprise to find different types of pillows (soft and firm) in the room, as well as a fridge and microwave. I wish I would have gotten to the pool, as it is a treat to be able swim in winter in Minnesota. It was also nice that they had a fitness center, but with all of the walking I did around town, I was too tired to use either. Thanks for a great vacation. March 19, 2015
Rated 5.0 out of 5.0 by Excellent pillows Great place to stay, right in downtown St. Paul. Meet some New Jersey Devils at a restaurant and enjoyed talking with them about hockey. Will be back again for another hockey game. Very clean place to stay. March 16, 2015
Rated 5.0 out of 5.0 by Very nice! Great hotel location close to Convention Center - with a great price! March 13, 2015
  • 2015-03-30T11:20:46.485-05:00
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