Rated 4.0 out of 5 by 245
Rated 2.0 out of 5.0 by Mike341 Poor customer service at front desk and restaurant
I have stayed at this hotel multiple times and it is where we stay when in town for work. This past time (last week) was absolutely by far the worst experience I have ever had. We had 3 rooms and upon checking in, one front desk staff member was very rude and the other was very cordial. We went to the restaurant/bar every morning for breakfast which was good in all aspects, however, we stopped at the bar 2 of the nights. The first night we ordered a round with no issues and upon ordering a second round, the server got one of our drinks wrong so we had it corrected. As we were closing our tab, the waiter asked who was paying for the drink he messed up. He said it would be too hard for him to have the bartender take it off the bill. The second night, we were served a round and the server never came back when our drinks were gone. Both nights it was by no means busy in the bar.
The floor in one of the rooms had substantial cigarette burns on the carpet.
I hope these issues get corrected or we will be finding a different place to stay in the future.
November 22, 2015
Rated 5.0 out of 5.0 by dcntodd Good Serice
Enjoyed the attentive service, comfortable bed, bar and cleanliness
November 22, 2015
Rated 3.0 out of 5.0 by Rochknox Not the Hotels fault
I rated this hotel 3 out 5, only because of the situation. There was an unruly guest and there was quit a disturbance. The staff handle the situation quit well and overall it could not have been helped. the hotel was clean and up to date and the staff was helpful and very friendly.
November 13, 2015
Rated 4.0 out of 5.0 by Wild in Wisconsin Cannot say enough good about the staff.
Our room had some issues, like the television, Jacuzzi, and lighting; however, the staff went over and beyond what I would have expected based on other places I have stayed at. I would recommend it to anyone staying in the St Paul area as it was easy to find, clean, no noise, and very comfortable for sleeping and relaxing.
November 10, 2015
Rated 4.0 out of 5.0 by Jeremy Cas Perfectly Acceptable with great staff
The hotel itself was pretty much like you'd expect from anywhere. Clean, quiet, and comfortable, but with a different style of indoor pool than one might expect. What set this Holiday Inn apart from others was the friendliness and professionalism of their overnight staff. They were great to talk with at 3 am when I checked in and were happy to answer all of my questions about the area.
November 7, 2015
Rated 1.0 out of 5.0 by smileyjo gave away our rooms
Even though we booked months in advance and had a printed confirmation sent by the hotel to us the day before, our two queen rooms were given away. Seven adults had to share two beds as only individual king rooms were available. It was take it or leave it since all other hotels were booked due to a conference in town.
October 26, 2015
Rated 3.0 out of 5.0 by grass11 check in issues, but great facility
The hotel overbooked rooms, but were able to solve the problem. Just wish it wasn't a problem to begin with.
October 20, 2015
Rated 2.0 out of 5.0 by tjjmmadison Not what I hoped
Long wait to check in; response from front desk to where to grab dinner before a conference that wasn't fast food was "Wisconsin"; broken window in room; got stuck in elevator for 20 minutes - response when we called: "Which elevator?" (I don't know - the one that isn't moving? I'm inside - I can't tell which one it is;
Positive: Pillows; cleanliness; kind gentleman who let us off the elevator (finally)
We stay with these hotels often, but never again at this one.
October 20, 2015