Rated 4.0 out of 5 by 213
Rated 1.0 out of 5.0 Smoking
My stay was ruined by smoke entering my room via another room. I didn't get any sleep and my stay was very disappointing.
August 28, 2015
Rated 5.0 out of 5.0 by Minnesotian Comfortable bed not exceptional though
Staff could really use some customer friendly training
August 26, 2015
Rated 1.0 out of 5.0 by dsmhockeymom Won't be returning
This was likely the worst experience i have ever had in a hotel and certainly at a holiday inn. Friday night we check in and I notice there are red spots on the sheets that look like dried blood. We were headed out immediately so I told the front desk about it and asked that the sheets be changed. Without asking me my room number, they said oh yeah we know about it. When i asked how was that possible she admitted that she was wrong. When i returned to the hotel later that evening, not only did I find that ALL of the elevators were not working and after climbing up to the 6th floor that the sheets had not indeed been changed. The next night the kids were swimming in the pool--I was there with my kids. An employee came down started yelling at everyone and then said that the police came and told them they had to shut down the pool because there was too much pushing and diving. I talked to the employee and to the front desk and stated that there was no one diving in the pool--kids were jumping, but everything i saw was safe. Plus, if I was there with my children why would you close the pool to us. I can understand kicking anyone out that was under age if they were not accompanied by an adult. She quickly said that there were a bunch of boys that were jumping and you're not allowed to jump in the pool. I challenged and said the sign says no diving, it does not reference jumping. Overall the quality of customer service and professionalism at this hotel is extremely low.
August 19, 2015