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Rated 4.1 out of 5 by 198 reviewers.
Rated 5.0 out of 5.0 by Big room and Comfortable bed This was one of the best places to stay on our vacation. My husband and I with our 7 yr old couldn't brag more about this hotel. One word that comes to mind is Clean. Clean bed, Clean bathroom, Clean hotel. Second is Comfortable. We had the double Queen suite. Loved everything about this hotel. The pool was great, staff was lovely and so close to St. Augustine and the attractions. We will definitely stay there again. August 19, 2014
Rated 5.0 out of 5.0 by enjoyable time in St. Augustin Always something to do in St. Augustine. With the trolley servicing the Holiday Inn you just needed to park your car and let someone else do the driving. August 19, 2014
Rated 2.0 out of 5.0 Confusion at check in When we checked in as IHG members we were greeted. We were told that our room was not ready so we were given Another room. When we got upstairs. There was construction . People moving carts back and forth. As we opened our door The couch was taken apart. Hydra bed halfway sticking out . Pillows on the floor. The maids came in and apologized . The room was not finished. They put it together . As we went in the air conditioning was not working. They scrambled back and forth between the desk and the cleaning crew to find us a room . It took about 15 minutes until we were finally in a clean room with air conditioning. Just thought you should know. August 18, 2014
Rated 4.0 out of 5.0 by great location and clean room We stayed at the Holiday Inn in historic downtown St Augustine. The location is great. You can walk to the jail and it's only a $7 cab ride to historic downtown. The rooms were very clean. It can get loud in the hallways. If someone is talking in them you can hear everything. The curtains for the window in the rooms didn't block out all the sunlight. The sun still seeped under the curtains at the bottom. They need longer curtains. The maids were the most annoying part of the stay. The first morning at 11am one of the maids tried to open the door without asking if anyone was in there first. Good thing we had the lock on and they couldn't get in. The second morning they knocked at 9:30 and woke us up. August 17, 2014
Rated 5.0 out of 5.0 by Excellent room No gluten free items available for my wife at breakfast. Hotel hallway 3rd floor has seam breaking lose, needs repaid. August 15, 2014
Rated 4.0 out of 5.0 by BIRTHDAY WEEKEND Room was neat and comfortable, a little warn. Shower head needed replaced. Over all was a nice visit. A/C unit was a little loud at times. Cost of stay was a little high but was a convenient location. August 14, 2014
Rated 5.0 out of 5.0 by great experience great value..front desk lady (red head) was out standing she went out of her way to help us..provided accurate info on where to eat ect...she's the reason we will be back August 13, 2014
Rated 5.0 out of 5.0 by Great Hotel & Vacation!!! My husband and I enjoyed our stay here and can't wait to come back next year. Everyone and everything was great. The rooms were very clean. I could've spent my entire vacation just relaxing inside. Your cafeteris staff was great!!! Love the breakfast. August 13, 2014
Rated 3.0 out of 5.0 by Houskeeping and floor staff The housekeeping and floor staff (aside from front desk employees) where exceptional and helpful. The cleaning lady was the only staff member to offer to change us to a different room due to all the construction being done on our floor around our room and cluttering the halls. The cleaning staff and workers doing renovating where very polite. August 11, 2014
Rated 4.0 out of 5.0 by Good location Nice hotel with good location relative to downtown. August 11, 2014
Rated 5.0 out of 5.0 by Great stay with great staff The staff at the Holiday Inn in St. Augustine was great. Nice clean rooms and a full breakfast. August 6, 2014
Rated 3.0 out of 5.0 by No business center, poor TV function Not the friendliest staff, but ok. Room was ok but the TV was very hard to change channels. I reported it and it appeared someone came to look at the TV, but it worked no better. There is no business center at this facility either. Breakfast is decent and location is good for access to downtown. August 5, 2014
Rated 1.0 out of 5.0 by Unclean and Roaches made us leave in the middle of the night The hotel was dirty. The lobby bathrooms were dirty, the carpets in the hall way were dirty, the elevator was dirty, but most of all, my room (the place where I'm supposed to feel safe and clean) was dirty, unkempt and did not function correctly. I'll just focus on my room: 1) the door didn't shut all the way without slamming it 2) The shower didn't run properly (had to call maintenance on this one) 3) The bathroom sink didn't drain 4) The bathroom shower curtain didn't fit properly and wouldn't go all the way across 5) purple stains on the tile in the bathroom 6) mis-matched paint in the hotel room (where fixtures had been moved and no one painted over it, so you could see the shape of the fixture on the wall) it's as if they tried to update the hotel, but the contractor was not a quality one. 7) the room was NOT clean. Someone else's makeup stains on the bedding. A dirty straw on the floor, a dirty sticker from someone's trolley tour. Stains on the couch and pillows. Felt grimy. 8) HUGE roaches/palmetto bugs crawling over the room. This was the last straw, this is when we packed up and left in the middle of the night, after killing several HUGE roaches. (I took pictures in case you want to see them). My sick 11 year old child had to be woken up so we could drive several hours home in the middle of the night. August 4, 2014
Rated 4.0 out of 5.0 by Nice hotel The hotel was not immediately in the historic district, but was close enough for walking if you like walking. Hotel was clean and staff was accommodating. Pool and hot tub were clean, but we were disappointed that they closed at dusk. We are accustomed to Holiday Inns free breakfast and were surprised that they do not offer that at this location. We brought our own breakfast food and did not eat at the hotel restaurant at all. I would stay here again. August 3, 2014
Rated 1.0 out of 5.0 by Poor No business center, No comp breakfast, hallway was filled with new furniture from floor to ceiling, rate was over priced. Hotel looks old and dated. Remodeling employees were noisy in the hall. July 31, 2014
Rated 1.0 out of 5.0 by Never again I arrived with my wife and two daughters at 1:30 pm. The deck clerk, a disheveled man treated me "can I help you". I said I have a reservation to which he replied that check in wasn't until 4 pm. Then added let me check to see if you are even at the right place. I gave him my name to which he said I see you have a reservation, not acknowledging that I am a platinum priority club status since 2003. He Haida that my room would be ready around 4. So we left to go kill some time in town. Upon our return, there was someone else to deal with. The room had one bed and I had reserved two. I went back down and the gentleman switched to a twin room. Still no acknowledgement of loyalty program. No water, cookie or free drink offered. The hotel is under renovation and nothing was said of this. All around a poor experience with the staff. We will not be back to this property. July 31, 2014
Rated 4.0 out of 5.0 by Great service and Great Staff Enjoyed our stay at the Holiday Inn St Augustine. Can walk to down town historic distric..what a fantastic city with plenty to offer. Great place for a family vacation! July 29, 2014
Rated 5.0 out of 5.0 by Above expectations which were high As a frequent business traveler, all I ask is to meet expectations of a comfortable trouble free stay. Although I have stayed here many times before, they consistently exceed my expectations. July 29, 2014
Rated 5.0 out of 5.0 by Good hotel The Holiday Inn St Augustine is a very nice Holiday Inn hotel. The staff are wonderful and rooms are very clean and up to date. July 28, 2014
Rated 2.0 out of 5.0 by if you need a place to sleep, dont expect much more To give them credit, they say they are under construction. It rained a lot during my stay and their seem to be leaks everywhere. My sleep was poor and having 6 giant pillows wasn't what I needed. After getting a smaller pillow, i still found the bed uncomfortable. Lastly, If you are looking for a warm meal to be included with your stay.... look elsewhere. there is a charge for even their poor selection of a continental breakfast. July 25, 2014
Rated 5.0 out of 5.0 by Great Service We enjoyed our stay at the Holiday Inn and would recommend it to our friends. Rose at the front desk checked us in and was very friendly. July 22, 2014
Rated 5.0 out of 5.0 by Great Stay My experience with this hotel was wonderful. You don't find many hotels that serve full hot breakfasts with variety. Rooms were very nice. July 16, 2014
Rated 5.0 out of 5.0 by Comfortable bds and excellent customer services I would recommed this Hotel because they were so attentative and accommondating. Whenever a call was made to recieve towels etc they were very prompt. They provided excellent service even while we were eating in the dinning area. The common area was always neat and clean. They never cmplained about us having a good time because we were there for a family reunion and some of us had not seen each other for several years so we did get kinda loud! The overall experience helped to make this a very memorable occassion. July 16, 2014
Rated 4.0 out of 5.0 by First time visit It's our first time to visit St Augustine and we enjoyed the weekend. Our room was just recently renovated and everything is in working order and clean. The internet connection could be improved and refrigerator freezer needs to be defrosted. July 16, 2014
Rated 5.0 out of 5.0 by EXCELLENT SERVICES!!! We have a wonderful time in St. Augustine and this hotel stay was simply wonderful. The staff made is GREAT!!! They were on the ball from check in to check out. We will definitely return and stay here AGAIN!!!! July 15, 2014
Rated 4.0 out of 5.0 by Comfortable, Clean, and Good Location Great Housekeeping staff, we needed towels and trash disposal. They were very friendly, and accommodating. The location is good. We walked to dinner in the Historic District with our kids ranging from 8-15. Sightseeing along the way and a great meal at a nearby pub. Lots to do and see in St. Augustine. I highly suggest Anastasia State Park. The St. Augustine area is very laid back and friendly. Anywhere we went we got great food and service. A slight bit of construction noise in the morning was the only disturbance. We brought a white noise machine just in case. Our typical hotel stays in the past may have included a continental breakfast, but the buffet is $13 a person. Our 13 and 15 year olds don't count as "kids eat free". I highly recommend City Coffee Company, yum. The hotel is cheery. The pool and hot tub were nice to relax in after sight seeing. July 10, 2014
Rated 3.0 out of 5.0 by Room by the Pool Door to room was hard to open/close/lock. The room was next to the pool and the lighting was never turned off. People were out at the pool until well past 11:00. No one form the hotel did anything until they were called. Ice machine was broken on the first floor the whole time we were there. This hotel was overpriced for it's accommodations. July 9, 2014
Rated 5.0 out of 5.0 by worth the stay overall pleasant experience,clean,and walking distance to most places July 9, 2014
Rated 5.0 out of 5.0 by Great Location & Nice & Clean The Holiday Inn on Ponce DeLeon in St. Augustine served as Host Hotel for our Family Reunion and it was an ideal hotel: great location, friendly and helpful staff, and just a nice clean well kept hotel for a great price. We'll be back next year! The Wilson Family July 9, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Not the best Holiday Inn we have used, but not bad for a tourist oriented area. The room was clean and amenities as expected. Hotel was undergoing renovation, so perhaps the staff was a bit distracted. July 8, 2014
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