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Rated 4.1 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by bed The beds were a bit too hard, therefore making it difficult to sleep. Other than that the room was good, the staff was good. September 8, 2014
Rated 5.0 out of 5.0 by great experience It was a fantastic large weekend, the city was amazing, very beautiful and friendly place, I definitely recommend for all families September 5, 2014
Rated 2.0 out of 5.0 by llauro45 internet connection very bad, different payments at the time of breakfast, bathroom door kept getting lock without us using it. September 4, 2014
Rated 5.0 out of 5.0 by Unexpected pleasurable accommodations We booked our trip last minute and chose this hotel because of the price. I hadn't planned to spend much time at the hotel and wasn't expecting such nice accommodations. The staff was very friendly, our room was clean, attractive, and peaceful. The breakfast buffet had all of the things necessary to keep my kids happy. We had a very easy, nice experience. September 4, 2014
Rated 3.0 out of 5.0 by Very Clean and Good Looking Room Front Desk was very accommodative in allowing me to check in early (12pm). The room was very clean and looked great. We had issues with our door being difficult to open and close, it kept getting stuck on the metal framing. The AC wasn’t very strong and took quite some time to cool down the room. I also noticed there was a lot of dust on the AC vents and filters. The Fitness Center was nice and I like that there was free water bottles to take. The location of the hotel is great. 1 mile from the Historic Downtown. Overall we had a very pleasant stay. September 4, 2014
Rated 4.0 out of 5.0 by Beds were amazing I did not expect beds to be this comfortable. Rooms are clean, hotel is quiet but lobby is not. However, it did not bother me that much because it was quiet during late evening. Only negative thing is internet access. It was constantly off and on, but if I managed to get a connection on the laptop, on the phone it was impossible. September 3, 2014
Rated 5.0 out of 5.0 by We will be back My wife and I stayed here for 4 nights in August. We had a great stay. In particular, the restaurant staff at breakfast went out of their way to accommodate my food allergy issues. We are coming back in December! What more can we say? August 28, 2014
Rated 5.0 out of 5.0 by No worries here! Clean room and bath. Nice carpet. New furniture. Good lighting Nice bed linens. August 28, 2014
Rated 5.0 out of 5.0 by Great Room Our hotel room and bedding was outstanding and the hotel was very clean and updated/modern. August 27, 2014
Rated 5.0 out of 5.0 by great place St Augustine is full of choices, we are glad we choose Holiday Inn August 21, 2014
Rated 2.0 out of 5.0 by bathroom doot locked I was at that facility the last week before schools starts, i cant say it was bad but cant say different, the bathroom door kept getting lock at all times, and not because of the kids.the cafeteria keep charging my family different prices for the same food, one day my oldest daughter was charge as adult and one day as a child.i paid for 4 nights and and in my last night my card was not working only to find out that who did my paperwork the first day didn't do it correctly.the internet connection was bad , some areas of the room that it didn't work at all, and one of the TV in the room was not connected to the cable or something else according to the manager that came upstairs but never resolved the problem .usually i don't do reviews but i felt that i need it to do it this time,sorry, and it was not as close to the center as the website mentioned. August 20, 2014
Rated 5.0 out of 5.0 by Good breakfast and service Great service for breakfast. Easy check in and out. Good parking. Great location. August 20, 2014
Rated 5.0 out of 5.0 MUY BUENO ESTE HOTEL NOS RESULTO MUY LIMPIO, BIEN UBICADO, BIEN DECORADO. BUENAS CAMAS Y EXCELENTES ALMOHADAS August 20, 2014
Rated 5.0 out of 5.0 by Big room and Comfortable bed This was one of the best places to stay on our vacation. My husband and I with our 7 yr old couldn't brag more about this hotel. One word that comes to mind is Clean. Clean bed, Clean bathroom, Clean hotel. Second is Comfortable. We had the double Queen suite. Loved everything about this hotel. The pool was great, staff was lovely and so close to St. Augustine and the attractions. We will definitely stay there again. August 19, 2014
Rated 5.0 out of 5.0 by enjoyable time in St. Augustin Always something to do in St. Augustine. With the trolley servicing the Holiday Inn you just needed to park your car and let someone else do the driving. August 19, 2014
Rated 2.0 out of 5.0 Confusion at check in When we checked in as IHG members we were greeted. We were told that our room was not ready so we were given Another room. When we got upstairs. There was construction . People moving carts back and forth. As we opened our door The couch was taken apart. Hydra bed halfway sticking out . Pillows on the floor. The maids came in and apologized . The room was not finished. They put it together . As we went in the air conditioning was not working. They scrambled back and forth between the desk and the cleaning crew to find us a room . It took about 15 minutes until we were finally in a clean room with air conditioning. Just thought you should know. August 18, 2014
Rated 4.0 out of 5.0 by great location and clean room We stayed at the Holiday Inn in historic downtown St Augustine. The location is great. You can walk to the jail and it's only a $7 cab ride to historic downtown. The rooms were very clean. It can get loud in the hallways. If someone is talking in them you can hear everything. The curtains for the window in the rooms didn't block out all the sunlight. The sun still seeped under the curtains at the bottom. They need longer curtains. The maids were the most annoying part of the stay. The first morning at 11am one of the maids tried to open the door without asking if anyone was in there first. Good thing we had the lock on and they couldn't get in. The second morning they knocked at 9:30 and woke us up. August 17, 2014
Rated 5.0 out of 5.0 by Excellent room No gluten free items available for my wife at breakfast. Hotel hallway 3rd floor has seam breaking lose, needs repaid. August 15, 2014
Rated 4.0 out of 5.0 by BIRTHDAY WEEKEND Room was neat and comfortable, a little warn. Shower head needed replaced. Over all was a nice visit. A/C unit was a little loud at times. Cost of stay was a little high but was a convenient location. August 14, 2014
Rated 5.0 out of 5.0 by great experience great value..front desk lady (red head) was out standing she went out of her way to help us..provided accurate info on where to eat ect...she's the reason we will be back August 13, 2014
Rated 5.0 out of 5.0 by Great Hotel & Vacation!!! My husband and I enjoyed our stay here and can't wait to come back next year. Everyone and everything was great. The rooms were very clean. I could've spent my entire vacation just relaxing inside. Your cafeteris staff was great!!! Love the breakfast. August 13, 2014
Rated 3.0 out of 5.0 by Houskeeping and floor staff The housekeeping and floor staff (aside from front desk employees) where exceptional and helpful. The cleaning lady was the only staff member to offer to change us to a different room due to all the construction being done on our floor around our room and cluttering the halls. The cleaning staff and workers doing renovating where very polite. August 11, 2014
Rated 4.0 out of 5.0 by Good location Nice hotel with good location relative to downtown. August 11, 2014
Rated 5.0 out of 5.0 by Great stay with great staff The staff at the Holiday Inn in St. Augustine was great. Nice clean rooms and a full breakfast. August 6, 2014
Rated 3.0 out of 5.0 by No business center, poor TV function Not the friendliest staff, but ok. Room was ok but the TV was very hard to change channels. I reported it and it appeared someone came to look at the TV, but it worked no better. There is no business center at this facility either. Breakfast is decent and location is good for access to downtown. August 5, 2014
Rated 1.0 out of 5.0 by Unclean and Roaches made us leave in the middle of the night The hotel was dirty. The lobby bathrooms were dirty, the carpets in the hall way were dirty, the elevator was dirty, but most of all, my room (the place where I'm supposed to feel safe and clean) was dirty, unkempt and did not function correctly. I'll just focus on my room: 1) the door didn't shut all the way without slamming it 2) The shower didn't run properly (had to call maintenance on this one) 3) The bathroom sink didn't drain 4) The bathroom shower curtain didn't fit properly and wouldn't go all the way across 5) purple stains on the tile in the bathroom 6) mis-matched paint in the hotel room (where fixtures had been moved and no one painted over it, so you could see the shape of the fixture on the wall) it's as if they tried to update the hotel, but the contractor was not a quality one. 7) the room was NOT clean. Someone else's makeup stains on the bedding. A dirty straw on the floor, a dirty sticker from someone's trolley tour. Stains on the couch and pillows. Felt grimy. 8) HUGE roaches/palmetto bugs crawling over the room. This was the last straw, this is when we packed up and left in the middle of the night, after killing several HUGE roaches. (I took pictures in case you want to see them). My sick 11 year old child had to be woken up so we could drive several hours home in the middle of the night. August 4, 2014
Rated 4.0 out of 5.0 by Nice hotel The hotel was not immediately in the historic district, but was close enough for walking if you like walking. Hotel was clean and staff was accommodating. Pool and hot tub were clean, but we were disappointed that they closed at dusk. We are accustomed to Holiday Inns free breakfast and were surprised that they do not offer that at this location. We brought our own breakfast food and did not eat at the hotel restaurant at all. I would stay here again. August 3, 2014
Rated 1.0 out of 5.0 by Poor No business center, No comp breakfast, hallway was filled with new furniture from floor to ceiling, rate was over priced. Hotel looks old and dated. Remodeling employees were noisy in the hall. July 31, 2014
Rated 1.0 out of 5.0 by Never again I arrived with my wife and two daughters at 1:30 pm. The deck clerk, a disheveled man treated me "can I help you". I said I have a reservation to which he replied that check in wasn't until 4 pm. Then added let me check to see if you are even at the right place. I gave him my name to which he said I see you have a reservation, not acknowledging that I am a platinum priority club status since 2003. He Haida that my room would be ready around 4. So we left to go kill some time in town. Upon our return, there was someone else to deal with. The room had one bed and I had reserved two. I went back down and the gentleman switched to a twin room. Still no acknowledgement of loyalty program. No water, cookie or free drink offered. The hotel is under renovation and nothing was said of this. All around a poor experience with the staff. We will not be back to this property. July 31, 2014
Rated 4.0 out of 5.0 by Great service and Great Staff Enjoyed our stay at the Holiday Inn St Augustine. Can walk to down town historic distric..what a fantastic city with plenty to offer. Great place for a family vacation! July 29, 2014
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