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Rated 4.1 out of 5 by 224 reviewers.
Rated 4.0 out of 5.0 by Nice accomodations WE really enjoyed our stay and the hotel staff were very helpful in assisting us with information, good local eateries and things to go and see. October 9, 2014
Rated 4.0 out of 5.0 by stayed two nights First night we found some cleanliness issues but were to exhausted to make a big deal. We spoke to the manager the next morning about it and he was very gracious and professional and made up for it. There was a problem, it was addressed, and that's that. That's the way its supposed to be. We continue to be loyal holiday inn customers. I recommend your establishment to anyone, anytime. Thank you October 8, 2014
Rated 5.0 out of 5.0 by St. Augustine in September Perfect location to access all the history of the area. Could walk to the downtown area and take in all the sights. The staff were quite helpful in suggestions of things to see and do and gave great directions. Only thing on the downside was during the renovations the guest computer was not accessible. There was one available in the administration offices but that was a bit inconvenient. Did not access the restaurant during our stay but loved the fresh coffee in the lobby every day. Would strongly recommend this as a great location to take in the wonders of the city. October 8, 2014
Rated 5.0 out of 5.0 by October Was a pleasant experience. The internet was fast and breakfast was delicious. October 7, 2014
Rated 4.0 out of 5.0 by Friendly staff and good service Hotel is undergoing renovations, which are needed. The room AC was very loud and the beds a bit harder than I'd like The staff was very knowledgeable about the area and very helpful overall. I would stay here again. September 26, 2014
Rated 5.0 out of 5.0 by best in st augustine excellent front desk staff best place to stay in historic dis. grandkids enjoyed the pool and room ! September 24, 2014
Rated 5.0 out of 5.0 by good would come back in a heart beat when in the area!! September 23, 2014
Rated 5.0 out of 5.0 by Stay I had a wonderful stay and highly recommend this place. September 16, 2014
Rated 5.0 out of 5.0 by great place to stay Excellent staff and service makes stay completely non problematic. Rooms comfortable and clean. September 15, 2014
Rated 5.0 out of 5.0 by The Best Service Room was very clean and comfortable. Everyone was very helpful--Most especially David who helped us at check-in, to plan our time in St. Augustine and gave us suggestions for great places to explore and have dinner. A great experience! September 14, 2014
Rated 5.0 out of 5.0 by Nice Stay Clean Rooms, great location, will stay again. Would highly recommend for overnight stays. September 11, 2014
Rated 5.0 out of 5.0 by All is well! All was great except the previouse mentioned item! September 11, 2014
Rated 5.0 out of 5.0 by Holiday In St Augustine Hotel is undergoing a faceliuft and looks great. Rooms are very comfortable and clean. Very close to the historic district. Hotel restaurant left a bit to be desired, and did not appear to be open for dinner over the weekend. Overall, a good value. September 10, 2014
Rated 5.0 out of 5.0 by bed The beds were a bit too hard, therefore making it difficult to sleep. Other than that the room was good, the staff was good. September 8, 2014
Rated 5.0 out of 5.0 by great experience It was a fantastic large weekend, the city was amazing, very beautiful and friendly place, I definitely recommend for all families September 5, 2014
Rated 2.0 out of 5.0 by llauro45 internet connection very bad, different payments at the time of breakfast, bathroom door kept getting lock without us using it. September 4, 2014
Rated 5.0 out of 5.0 by Unexpected pleasurable accommodations We booked our trip last minute and chose this hotel because of the price. I hadn't planned to spend much time at the hotel and wasn't expecting such nice accommodations. The staff was very friendly, our room was clean, attractive, and peaceful. The breakfast buffet had all of the things necessary to keep my kids happy. We had a very easy, nice experience. September 4, 2014
Rated 3.0 out of 5.0 by Very Clean and Good Looking Room Front Desk was very accommodative in allowing me to check in early (12pm). The room was very clean and looked great. We had issues with our door being difficult to open and close, it kept getting stuck on the metal framing. The AC wasn’t very strong and took quite some time to cool down the room. I also noticed there was a lot of dust on the AC vents and filters. The Fitness Center was nice and I like that there was free water bottles to take. The location of the hotel is great. 1 mile from the Historic Downtown. Overall we had a very pleasant stay. September 4, 2014
Rated 4.0 out of 5.0 by Beds were amazing I did not expect beds to be this comfortable. Rooms are clean, hotel is quiet but lobby is not. However, it did not bother me that much because it was quiet during late evening. Only negative thing is internet access. It was constantly off and on, but if I managed to get a connection on the laptop, on the phone it was impossible. September 3, 2014
Rated 5.0 out of 5.0 by We will be back My wife and I stayed here for 4 nights in August. We had a great stay. In particular, the restaurant staff at breakfast went out of their way to accommodate my food allergy issues. We are coming back in December! What more can we say? August 28, 2014
Rated 5.0 out of 5.0 by No worries here! Clean room and bath. Nice carpet. New furniture. Good lighting Nice bed linens. August 28, 2014
Rated 5.0 out of 5.0 by Great Room Our hotel room and bedding was outstanding and the hotel was very clean and updated/modern. August 27, 2014
Rated 5.0 out of 5.0 by great place St Augustine is full of choices, we are glad we choose Holiday Inn August 21, 2014
Rated 2.0 out of 5.0 by bathroom doot locked I was at that facility the last week before schools starts, i cant say it was bad but cant say different, the bathroom door kept getting lock at all times, and not because of the kids.the cafeteria keep charging my family different prices for the same food, one day my oldest daughter was charge as adult and one day as a child.i paid for 4 nights and and in my last night my card was not working only to find out that who did my paperwork the first day didn't do it correctly.the internet connection was bad , some areas of the room that it didn't work at all, and one of the TV in the room was not connected to the cable or something else according to the manager that came upstairs but never resolved the problem .usually i don't do reviews but i felt that i need it to do it this time,sorry, and it was not as close to the center as the website mentioned. August 20, 2014
Rated 5.0 out of 5.0 by Good breakfast and service Great service for breakfast. Easy check in and out. Good parking. Great location. August 20, 2014
Rated 5.0 out of 5.0 MUY BUENO ESTE HOTEL NOS RESULTO MUY LIMPIO, BIEN UBICADO, BIEN DECORADO. BUENAS CAMAS Y EXCELENTES ALMOHADAS August 20, 2014
Rated 5.0 out of 5.0 by Big room and Comfortable bed This was one of the best places to stay on our vacation. My husband and I with our 7 yr old couldn't brag more about this hotel. One word that comes to mind is Clean. Clean bed, Clean bathroom, Clean hotel. Second is Comfortable. We had the double Queen suite. Loved everything about this hotel. The pool was great, staff was lovely and so close to St. Augustine and the attractions. We will definitely stay there again. August 19, 2014
Rated 5.0 out of 5.0 by enjoyable time in St. Augustin Always something to do in St. Augustine. With the trolley servicing the Holiday Inn you just needed to park your car and let someone else do the driving. August 19, 2014
Rated 2.0 out of 5.0 Confusion at check in When we checked in as IHG members we were greeted. We were told that our room was not ready so we were given Another room. When we got upstairs. There was construction . People moving carts back and forth. As we opened our door The couch was taken apart. Hydra bed halfway sticking out . Pillows on the floor. The maids came in and apologized . The room was not finished. They put it together . As we went in the air conditioning was not working. They scrambled back and forth between the desk and the cleaning crew to find us a room . It took about 15 minutes until we were finally in a clean room with air conditioning. Just thought you should know. August 18, 2014
Rated 4.0 out of 5.0 by great location and clean room We stayed at the Holiday Inn in historic downtown St Augustine. The location is great. You can walk to the jail and it's only a $7 cab ride to historic downtown. The rooms were very clean. It can get loud in the hallways. If someone is talking in them you can hear everything. The curtains for the window in the rooms didn't block out all the sunlight. The sun still seeped under the curtains at the bottom. They need longer curtains. The maids were the most annoying part of the stay. The first morning at 11am one of the maids tried to open the door without asking if anyone was in there first. Good thing we had the lock on and they couldn't get in. The second morning they knocked at 9:30 and woke us up. August 17, 2014
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