Rated 4.3 out of 5 by 68
Rated 4.0 out of 5.0 by Eastcoaster111 Great facility for kids tournaments
Stayed here 22 - 24 Nov 2014, in town for a weekend long Ringette Tournament for my daughters team. Excellent facilty to stay for a tournament, nice sized suites so parents can socialize after the games. Our room and beds were very comfortable with all rooms having a refridgerator to store breakfast foods for the kids prior to early mornig games. The girls enjoyed the pool, but did complain that it was small. My only complaints are that the restaurant was very cold temperature wise and that we had the rudest waitress I have seen in years at the attached J.J. Kapps restaurant. We had booked a team meal on Saturday evening for I believe it was 25 adults and kids. They had reserved a nice sized room that comfortably accomadated our party. The food was good and was brought out in a timely manner. The waitress that took our orders was very rude and abrupt to a number of people. In my experience it is unusual for all adults in a party especially when seated at different tables to come away from a meal with the same comment, all agreed that this lady was not a good waitress and had a bad attitude. the rest of the wait staff were excellent.
November 28, 2013
Rated 5.0 out of 5.0 by enroute St. Catherine's best deal
We had a very good night at this hotel. It has recently been refurbished and they did a good job. H.I. Express is probably our most common stop when we travel and this one was no disappointment.
November 2, 2013
Rated 5.0 out of 5.0 by tt001 staff were the key to my continuing positive experience
have found this hotel to have excellent staff which of course is the key to a good stay - I have found all staff to be very professional, helpful and friendly .. well done all
November 1, 2013
Rated 5.0 out of 5.0 by MissAC Miss All Canadian Pageants
We have been staying at this particular Hotel for many yearsbecause of the friendly staff and great service
Since the renovations, thenewly decorated rooms are very lovely and comfortable. It is a great fun family stay with indoor bowling , indoor JJ Kapps restuarant and indoor Timothy's coffee with snacks- I love the added freezer section where you can buy someting to microwave in your room ! With a fridge in the room,k what more could you ask for
We will be planning our future events at this hotel !!
October 31, 2013
Rated 5.0 out of 5.0 by olaolcia Comfortable beds clean rooms ..great customer service
very clean hotel,great stuff,excellent customer service,clean pool,nice atmosphere..definitely a hotel to stay and relax
October 30, 2013
Rated 2.0 out of 5.0 by fromtoronta Dirty Room
The room was cold and damp dispite the in room heater, and dirty! There was loose change and futune cookie messages under the bedskirt, they're were children's dirty handprints all over the tv bureau and a niice dark long hair under my pillow... We were NOT impressed! As well... check in had no room key due to computer issues, everytime we left the room and wanted back in, house keeping had to escort us in. Terrible experience! and the water smells funny too!
October 29, 2013
Rated 5.0 out of 5.0 by Dogsonthego1 Fanastic dog friendly environment
Accomodating two large Standard Poodles was the best service we have ever had at a hotel. The staff was fantastic in their attitude towards, and their accomodation of these four footed guests. Highly recommended.
October 28, 2013
Rated 5.0 out of 5.0 by john349 Good front desk staff
Hotel had a several groups which were extremely loud with people hanging out in the hall way and kid running up and down the halls. Also, kids would not leave the elevators alone...it took several minutes to get and elevator because the kids kept using them.
October 23, 2013