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Rated 4.2 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Finally treated like a platinum member I stay at alot of holiday inns and i must say that this is one of the first times that i have been treated like a platinum member. The hotel made me feel important even though i was staying on reward points they still upgraded my room. I will stay at this location again whenever i am in the area. February 27, 2014
Rated 4.0 out of 5.0 by Breakfast Breakfast starting at 7 am is later than most other hotels and not condusive to Business needs. 6:30 would be considered normal. February 23, 2014
Rated 5.0 out of 5.0 by Great staff and clean facilities The staff were very accommodating to the special requests that my husband and I had to make our stay work for our work schedules. Richard at the Front Desk was a pleasure to deal with! The room was clean and comfortable. The beds are very comfy! We enjoyed not having to leave the property for any meals or recreation games we wanted to do. We will be back next month and have reserved our room already! February 22, 2014
Rated 4.0 out of 5.0 by Family and Kids loved the Salt water pool Family and Kids loved the Salt water pool! Please ensure these critical amenities are well maintained and in service. February 12, 2014
Rated 5.0 out of 5.0 by Top notch staff! I stay in hotels a lot and have experienced both good and bad. This hotel tops my list! The staff are professional, courteous and make you feel at home. They go beyond what other hotel staff typically do and I would highly recommend this location. Thank you to all of the staff at the Holiday Inn in St. Catharines ... we will be seeing you again soon! January 4, 2014
Rated 1.0 out of 5.0 by Over promise and under deliver This hotels was awful. The room was clean and the bed was comfortable. But the other amenities were terrible. The salt water pool was so over chlorinated that we could not even sit around the pool deck. Our eyes were burning so badly! The ball return for the bowling alley broke. The front desk staff would not listen to our concerns rather just repeated the words that there was no problem. I will never stay at this hotel again. January 1, 2014
Rated 5.0 out of 5.0 by comfortable bed From the moment I walked throught the front doors, the service was outstanding. The staff was able to check us in early, which was excellent, considering we just went through a snow storm. We needed to distress from the drive and the room was very inviting. Thanks Holiday Inn for making our stay comfortable. December 18, 2013
Rated 1.0 out of 5.0 by Disappointing Stay Our company Christmas party was held in the conference center of this facility and I thought it would be a nice treat to stay over for the night. I booked the king Jacuzzi suite that was available, even after our group discount the cost of the room equaled that of an equivalent room in Niagara Falls. With this price and the fact that it was a suite and not a standard room I expected the visit to be enjoyable and memorable. When we got to our room on the third floor, our view was nothing but the roof of the main lobby including humming fans and the back of what I believe to be a billboard, the first disappointment as we were excited to watch all the snow that was falling that day. Next we noticed that the suite was right next to the ice machine and elevator, which would not have been a problem if the walls hadn’t have been so thin that we could hear the elevator reach every floor. Running late for our party we shrugged this disappointments off thinking that we would be too tired from the party to notice later anyways. When we got back from the party and laid down to go to sleep we started to notice that not only were the walls thin enough to hear the ice machine and elevator running we could also perfectly hear people’s conversations in the room beside and above us, along with the constant slamming of doors of other people getting to their rooms. We had both been consistently woken up throughout the night, and by 3am we had contemplated calling the front office but decided not to because neither of us wanted to be put through the hassle of moving rooms at 3am. In the morning we were glad the horrible stay was over, before leaving I decided to have a quick shower and yet another disappointment came when the water was cold! We left, went home, caught up on the sleep we didn’t get at the hotel, and had a hot shower. Worst hotel I have ever stayed at, will never recommend to anyone! SUMMARY: Over-Priced Poor placement of Suites (View and Noise) Paper Thin Walls Cold Water in morning December 17, 2013
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