Rated 4.2 out of 5 by 161
Rated 4.0 out of 5.0 by cary2238 Great business trip
This hotel was a very good option for a trip to Niagara Falls.
September 27, 2014
Rated 5.0 out of 5.0 by Uncle Peter nice suites super friendly staff (top marks to Cathy and Colin)
We went there for a wedding last weekend...very busy but every staff member made a point of being helpful. Rooms were large (we ended up getting upgraded to 4 suites). The roof deck is a winner and the breakfast brunch on Sunday (with a BBQ was terrific). Great spot to stay if you're touring wine country. Congratulations. They have a bowling alley which is shockingly fun.
September 24, 2014
Rated 3.0 out of 5.0 by eastcoastbusinesstravelle Great Amenities, Poor Service
Loved the cleanliness, comfort and amenities of this hotel. I really enjoyed the meals we ate in the hotel restaurant. I also loved the Timothy's Coffee Shop in the lobby!
My whole experience was tarnished by the poor service my colleague and I received while checking in. It felt like we annoyed the two staff members by needing to check in. They didn't offer us any helpful information about the hotel (both of our first times staying there). I asked a question about an event being held in the hotel conference room and I got a snarky rude reply. I was also not acknowledged for being an IHG rewards member.
It's sad when a great hotel is tainted by poor customer service.
September 22, 2014
Rated 5.0 out of 5.0 Excellent experience
Very comfortable, good work area and fairly quick wireless. Good for business traveler
September 19, 2014
Rated 4.0 out of 5.0 Great stay. Refreshed rooms and updated bathrooms
-Hotel amenities were great with Timothys in the lobby, the hotel pool, exercise room, and a bowling alley and restaurant connected to the hotel.
-Bed was comfortable and so was the pullout for my 4-year old daughter.
-The 6th floor terrace bar lounge was cozy and nice.
-Bathroom was aesthetically appealing but little annoyances such as shower leaking from shower door and making bathroom floor soaking wet even with the floor towel (Rm 715).
-Iron took out the wrinkles out of my shirts but not without getting them wet because the iron leaks.
-Staff was quick to respond to needs and inquiries and was very courteous and helpful in doing so.
-Overall, hotel stay was great nonetheless and I would definitely stay here again if I am in the area.
September 17, 2014
Rated 4.0 out of 5.0 by ddidy27 Comfortable hotel, great roof-top lounge
We had a very nice stay at this hotel. The roof-top bar was the highlight of this hotel. It is a beautiful space, with a very innovative menu. The service was very good. We also liked that there was a bowling alley attached and had a great evening there. My only complaint is related to the food at the bowling alley (do NOT eat here! It was cheap and greasy.) The actual restaurant may have been of better quality, but we did not eat there. I also think it is wrong to charge a "pet fee". Our dog is small, clean and less trouble than most humans. This fee should be applied IF extra cleaning is required.
September 11, 2014
Rated 4.0 out of 5.0 by yubadubado great
All staff were extremely friendly.Restaurant was full value for money. Did not like varying prices of rooms. First time I have experienced such a drastic change in prices. Should have been a straight price for time stayed.
September 9, 2014
Rated 3.0 out of 5.0 by motherofbride22 Comfortable bed and bad service
The bed was very comfortable however the customer service was lacking. Our complaints were dismissed by staff, our wedding guests were surprised and disappointed with the service, and if you are eating in town, I suggest you try some restaurants in the area, and the flavour at the hotel is also lacking.
September 9, 2014