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Rated 4.2 out of 5 by 139 reviewers.
Rated 4.0 out of 5.0 by good hotel This hotel was clean and staff was friendly and helpful August 22, 2014
Rated 5.0 out of 5.0 by Very Nice This Hotel offers features that I think all Holiday Inns should offer. The coffee Shop, the out door seating. Overall it was a great place to stay, great area to stay in August 22, 2014
Rated 4.0 out of 5.0 by Nice updates! Older hotel nicely updated, clean and comfortable. Rooftop bar nice in summer. August 21, 2014
Rated 5.0 out of 5.0 by Beautiful and clean rooms Excellent and very comfortable. Shame we didn't have time to stay longer. This was our best choice for a Niagara Falls vacation. August 19, 2014
Rated 5.0 out of 5.0 by A Gem in the Niagara Escarpment Region! This is by far one of the nicest Holiday Inn properties I've ever stayed at. The room was immaculate and HUGE! We had a king bed and a separate sitting room with tv, mini frig, microwave. The bathroom was pristine which for me is so important when I'm traveling. The location is perfect if you want to head to Niagara-on-the-Lake. We were on our way to the CNE and stayed the night and then picked up the GO train in Oakville to avoid the traffic. The staff were generally amazing, with the exception of the gentleman (used loosely) working in the Lounge on 6. My husband and I had taken a seat in the lounge and had no one wait on us for almost 20 minutes despite a flurry of servers running around. I went to the bar to ask if we could place an order and the gentleman was incredibly rude. He waved me away, would not make eye contact and his body language was cold. Luckily, one of the servers saw the encounter and came right over and took care of us for the rest of our stay in the lounge despite that it was not her section. August 19, 2014
Rated 5.0 out of 5.0 by 2nd times a charm I highly recommend the kitchen rooms. It's not what it sounds like. Equivalent to a suite at the White Oaks. Classy on a budget with a bowling alley. How can ya go wrong August 19, 2014
Rated 4.0 out of 5.0 by Good value but with some flaws Overall this hotel is nice. The amenities offered within and near the hotel are attractive (i.e. many restaurants around and Timothy's coffee in the lobby). We did have a shower door which leaked. When we brought this up with the staff they quickly replaced the seal and said this was a known problem in the rooms. We also found the breakfast did not offer meat (i.e. bacon or sausage) and the breakfast room was dark. The staff at the front desk were curt and not very friendly. I was disappointed with the pool as it was only 2.5 - 4.0 feet deep. The open air bar on the 6th floor was very inviting with nice couches and heaters. I would recommend this hotel because of its proximity to Niagara Falls and the value it offered for what we paid (government rate). August 18, 2014
Rated 5.0 out of 5.0 by Accommodating staff and efficient service The staff were accommodating when they learned I was recovering from cancer treatments. They ensured the room that wasn't ready upon arrival was efficiently cleaned and surprised me by upgrading me to a king suite which was appreciated very much, especially as I was using Rewards points for my stay and feared I'd get a so-so room. I didn't use any other facilities so cannot comment on them. Check out was super fast. August 14, 2014
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