Rated 4.3 out of 5 by 68
Rated 5.0 out of 5.0 by rodeoclown great weekend
we were there for a wedding, we booked the King Jacuzzi suite, it was awesome. The staff for the wedding were great, the food was excellent. All in all a very good experience.
July 19, 2013
Rated 3.0 out of 5.0 by KOHY Customer Service OK
I checked in with my co-worker at the same time and she was all done 5 minutes before me. The customer service representative forgot I was there. Then, my co-worker who is a GOLD member received a bottle of water and was greeted with a hello, thankyou and goodbye.
I received no bottle of water, was put to the side, no "Thank-you for be a Platinum Member" and I had to wait 5 minutes.
This is the only place where I was treated like this. NEVER AGAIN going here!!!!
July 17, 2013
Rated 5.0 out of 5.0 by kattoe715 WOW
This motel was awesome. The rooms were very clean, the beds were comfy, the towels soft, and the decor was beautiful. The staff was very nice. We had a problem with other guests making too much noise in the hallways and outside in the parking lot but the staff took care of this with a smile on their face. Thank you so much for making our stay a great one in spite of the other guests who didn't respect the rights of others to sleep at a motel. I would recommend this motel to anyone looking for a nice place to stay.
July 16, 2013
Rated 5.0 out of 5.0 by sudt Comfortable bed, very clean and great amenities (microwave and fridge)
Comfortable bed and my 3 year old son didn't have any issues in sleeping under different conditions. Very clean and again my 3 year old didn't have any issues in stepping into our room. Great amenities too
July 10, 2013
Rated 5.0 out of 5.0 by SalmanF Good location and nice hotel
This was my first time at this Holiday Inn and I was really surprised to see this big hotel with all amenities in such a small town. Room was very nice and clean. mattress, pillows and comforters were soft, clean and cozy. Outside patio was cute.
I would definitely come back here.
July 8, 2013
Rated 3.0 out of 5.0 by Natalia4 Mixed Review
I would still recommend this hotel and will also stay here again, however, there were some issues with this particular stay that gave it a Fair to Average rating. When I booked the three rooms for two nights stay, I was given a price and told breakfast was included for all individuals. When I checked in to the two rooms initially, I was not told anything about how the breakfast worked. When I asked, I was told, "Oh, all you need to do is go over to the restaurant in the morning and they will take care of you" When the rest of the family arrived and checked in to their room, they were given vouchers for the breakfast. OK, I was a little surprised that I was not told about the vouchers when I asked. Regardless, the next morning we went to the restaurant for breakfast and were told that the vouchers are $10 credits per room towards breakfast. Very different from what I was told when I booked the rooms. We had breakfast and paid the difference. I then went to the front desk and the manager apologized and explained how that all worked. She did give us vouchers for our second morning for complete breakfasts at no additional charge. Whatever the issue, you will need to address this with both your booking area and the front desk to assure that the correct information is provided to your guests at both reservation and check-in times. Sincerely,
June 29, 2013
Rated 5.0 out of 5.0 by JKLLabour Awesome Stay
We use this destination on a regular basis. Whenever we have had issues, rarely, we have been treated incredibly and had those issues dealt with immediately....and to our advantage. Awesome staff.
June 7, 2013
Rated 5.0 out of 5.0 by Indiana89 Nice Hotel!
We were impressed with how nice this hotel was. The front desk was very helpful. The room was very spacious and the bathroom was like new. The beds and pillows were very comfortable. It was close to Lake Ontario and Niagara Falls. We enjoyed our stay!
March 31, 2013
Rated 5.0 out of 5.0 by JRRJ Worth a look
During a recent stay a rather large convention was in progress and there was a lot of activity. To avoid the convention goers I was assigned a ninth floor room. This room/suite was amazing as it offered almost everything a person could want. The most important aspect of the room to me was the quiet the room provided. Take a look the next time you are at this hotel, you won't be disappointed.
March 29, 2013
Rated 4.0 out of 5.0 by Toonski Great two-room suite
We really enjoyed our queen beds, two room suite with full kitchen and were able to entertain our friends quite comfortably; it is definitely worth the extra $$ to book the suite;
Our only complaint was the forced heating/cooling system in the rooms were very noisy and interfered with our quality of sleep; other than this minor annoyance, we were very pleased with the hotel overall, the cleanliness and service;
We'll definitely book here again;
March 23, 2013
Rated 5.0 out of 5.0 by AayKay1 This is my favorite hotel in the area
I discovered this hotel because of our dance group meeting in March and it quickly become a favorite in mine that we stop there every time we are in or around the area, the even have room with Jacozzi and bidet, ours had a full kitchen and all has microwave and fridge. Free WiFii, bowling alley with bar, Kapp restaurant and Timothy Coffee Shop. The only thing I wish they do is to invest a little money and invest in a new dance floor for their events. The location is great with so many close by restaurant and a grocery store across the street
March 22, 2013
Rated 4.0 out of 5.0 by KennethS TV issues
I think you placed the TV too high in the rooms. It's hard to look at. I moved mine to the 3" pedistal in the room while I was there. Also you need to update to some HDTV stations.
I like the door locks. I liked the tuesday manager get together in the bar.
Need to give more than a bottle of cold water to Priority club members
February 27, 2013
Rated 2.0 out of 5.0 by tiredmommy2 Never again!
My family visited this Holiday Inn last August. I am in the process of booking our next visit to the area, and as much as I loved the location of this hotel, we will never stay here again.
1) the pool water didn't look clean and the water was freezing
2) dirty towels were left all over the gym area
3) housekeeping never came in to clean our room
We had breakfast in the hotel restaurant and the food was good.
February 5, 2013
Rated 5.0 out of 5.0 by rgrayer So Impressed!!
I travelled from Windsor to St Catherines for a family bday party. Never being to St Catherines before I didnt know what to expect. "Grahaem" the Hotel Clerk treated me great!! He checked me in promplty and gave directions to the restaurant I needed to attend that evening. He was so helpful and pleasant. Working in the Service Industry myself, I was extrememly impressed with his skills. He clearly does an awesome job and made my stay fantastic!!! The room was fabulous! The rate was excellent! The gym was clean and the jacuzzi also. Holiday Inn Express St Catherines is a really really nice hotel and I just want to thank them for their service!!!!
Keep up the great job and give Grahaem a raise!!!! Thank you again!!
January 27, 2013
Rated 5.0 out of 5.0 by Scooge Great Hotel!
This hotel was clean, well appointed and had a wonderful staff. Good location, easy to get to wherever we needed to go. We would most assuredly stay there again.
January 27, 2013
Rated 3.0 out of 5.0 by Maddmann Good Location, resturants
Nice hotel overall. Nice location near resturants and shopping plus 1/2 way from E-way and downtown area. Looks like the carpets are fairly new and the decor is very current and clean. Friendly staff at the fron desk. My room service was not up to par. Overall nice hotel and I will stay here again.
January 23, 2013
Rated 3.0 out of 5.0 by Brooks156 Ok Hotel
My room was a newly renovated; the bathroom had a tub and a separate shower. The water out of the shower was at very low pressure, I asked the front desk to have someone look at it. They did not tell me if anyone looked at it and the pressure was very low for my whole stay. The workout area is very small only three machines, I can only use an optical walker and every time I went down someone was using it
I eat at the restaurant attached to the hotel (JJ Kapps), the food was ok. I ordered the Fish and Chips (2), the portions where small and dry. The best part of the meal was the french fries.
I have stayed at this hotel before an did not have any issues.
January 17, 2013
Rated 4.0 out of 5.0 by georgedv Pool/Hot Tub
The pool was cold and had a layer of grime that stirred in the bottom of the pool when my wife and son went in it.
The water in the hot tub was green and uninviting. Wouldn't set foot in it.
The hotel staff was friendly and helpful, the suite was comfortable - my only complaint is with the pool and hot tub
January 9, 2013
Rated 5.0 out of 5.0 by Juice14 Great Hotel
This was my first stay at this Hotel. It was very clean and the staff was extremely helpful. The room I had was newly renovated and very nice. I recommend this Hotel to all. The only down fall is that I stayed there a couple weeks ago and I just booked again for early in the new yera and it was $20 more for the night. Not sure why.
December 17, 2012
Rated 5.0 out of 5.0 by Band4444 Renovation
What a great stay! The 6th floor suites are spacious and beautiful. Staff very efficient and friendly.
December 14, 2012
Rated 5.0 out of 5.0 by Tinman Ronfron
Great property and Service, good atmosphere,great people
December 10, 2012
Rated 5.0 out of 5.0 by AayKay Love this Hotel
This is the 3rd time I stayed in this hotel including the remodeling time when they switched from Quality Inn. The location is perfect, the room are great, rooms has fridge and microwave. My request have always been honored and I also ate in the restaurant and the coffee shop with great food experience This time I was not heading to St. Catherine but on the way to Toronto and I stayed because I had prior pleasant experience and they did not disappoint me. I am going back in Marc for a meeting
December 7, 2012
Rated 5.0 out of 5.0 by SusiQ Montebello Room
Small numbers in this room made temperature very difficult to control - not that you can ever please everyone! In the space of a minute it would go from too cold to too hot.
December 4, 2012
Rated 4.0 out of 5.0 by lisajo Tash is a GEM!
The girl that was working the desk on my arrival (I think her name was Tash - she had a lovely accent) was lovely and very helpful. The room was modern, clean and comfortable with a selection of pillows, no less! My only complaint was the noise ALL NIGHT LONG which didn't let me sleep for longer than an hour at a time. The doors slam when they shut & at 3 am there was a couple out in the hall discussing their relationship. I heard every word through the thin walls (I agree with them that they should separate).
Timothy's located near the lobby, has good coffee. I used the gym and was happy to find only one other person using it. Dinner & the service was very nice. I ordered the seafood nachos & the portion was ENORMOUS - they even layer all the good stuff, it's not just on top of the chips! I only ate 1/2 of it because I had to save room for the Godiva chocolate cheesecake - excellent!
November 23, 2012
Rated 5.0 out of 5.0 by Pepper15 Great Stay
I had to go to St Catharines for a business meeting. the hotel had our event set up exactly to our specifications. The meals and service were great. Would not hesitate to go back.
November 7, 2012
Rated 2.0 out of 5.0 by jax00 Bad timing
I've stayed at numerous holiday inn's and overall i'm satisfied with the brand. Unfortunately the night I stayed at this holiday inn was dissapointing. I'll assume the staff was having a bad day, so it's more my bad luck then anything else.
Anyways, chances are i'll skip a stay at this location in the future but by all means give it your own try to see...
October 15, 2012
Rated 5.0 out of 5.0 by Hawkman2010 Awesome refit of old favourite
Remember the hotel before the changeover. Service was excellent and the Sunday brunch was perfect. Upgrade of room for Priority Club made the stay even better. Highly recommend the hotel to everyone staying in the area.
October 15, 2012
Rated 4.0 out of 5.0 by QADOSH Renewed Recreation
The time and effort invested into this facility's renovation speaks well of the designers. I appreciate the staffs' attention to serving the guests and their pleasant attitudes during interactions. They work in a quality building which has all the necessary amenities to make a traveller feel at home. It is easy to relax there and enjoy the many attractions in the St Catherine's area.
October 14, 2012
Rated 5.0 out of 5.0 by YellowSporty Nice new wing
Had to switch room as first room next to elevator and stairs. No charge for upgrade to very spacious room! :). Very quiet and clean. Cozy and Comfortable!
October 14, 2012
Rated 2.0 out of 5.0 by searchpotlego Paper Thin Walls Between Rooms
I have always stayed at the Holiday Inn chain when traveling. This particular Holiday Inn was a very unpleasant stay. The walls are so thin between rooms you are able to hear complete conversations. The guests in the room next to us were up all night talking and watching TV and it was impossible to sleep. If you need a night of sleep do not stay at this Holiday Inn location.
October 14, 2012