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About our Hotel

Location: Downtown/City Center

  • Location: Downtown/City Center
  • Closest City: ST. CATHERINES
  • Distance From Hotel: 2.0KM
  • Local time zone: GMT-04:00

Check In: 4:00 PM Check Out: 12:00 PM

  • Check In: 4:00 PM
  • Check Out: 12:00 PM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:7
  • Parking
  • Service Animals Allowed



  1. Greek
  2. English
  3. French
  4. Macedonian

Pet Policy

Pet Policy

Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room with an 80 pound weight limit. Additional pet types may be accepted at the hotel's discretion. Daily charge. Pet must be in a cage while alone in room.
Pet fee amount  15.00  CAD  per night

What's Nearby

What's Nearby

Hiking/biking trails
Distance From Hotel:4.0KM
Whirlpool Jet Boats
Distance From Hotel:20.0KM
Historical Old Port Dalhousie
Distance From Hotel:2.0KM
Royal Henley Regatta
Distance From Hotel:2.0KM



  • Car Parking Available
  • Complimentary Parking for all guests of the hotel


Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Suites,Business Center



  • Hotel renovated inFebruary 01, 2012
  • Total number of rooms:181
  • Total number of suites:53
  • Total number of rooms with only one bed:41
  • Total number of rooms with only double beds:140
  • Total number of non-smoking rooms:128
  • Total number of rooms for the physically challenged:7
  • Interior corridor
  • Total number of floors:9
For your Niagara Falls vacation or business trip, choose the 100% smoke-free New Holiday Inn & Suites Parkway Conference Center St. Catharines - Niagara hotel. You'll be 15 minutes from the falls as well as close to area businesses and Niagara-area attractions and wineries. Minutes from the new Outlet Collection at Niagara.

Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, TRW, Seaway Marine and Brock University. We
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For your Niagara Falls vacation or business trip, choose the 100% smoke-free New Holiday Inn & Suites Parkway Conference Center St. Catharines - Niagara hotel. You'll be 15 minutes from the falls as well as close to area businesses and Niagara-area attractions and wineries. Minutes from the new Outlet Collection at Niagara.

Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, TRW, Seaway Marine and Brock University. We make it easy to do business by providing free high-speed Wi-Fi Internet access, and the city’s largest Conference Centre with over 20,000 sq. ft. of flexible space including full catering services.

Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines and Niagara Falls, Ontario.

Our hotel's amenities are the region's best. You can enjoy an indoor pool or workout in an adjacent Fitness Centre. Kids and adults love our Parkway Lanes Bowling and Entertainment complex featuring disco bowl. From dining at JJ Kapps Restaurant to Life Experience Packages, the Holiday Inn is the finest of hotels.

Central location for the Niagara events of the 2015 PanAm Games

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Our 40 lane bowling centre Parkway Lanes has serviced the Niagara Region for over 50 years providing fun for all ages. Enjoy our famous "Rock n' Bowl" each Friday and Saturday after 9pm. Full menu from JJ Kapps Backyard BBQ available. Have your meeting, corporate team building event or plan a party with us!
The Holiday Inn and Suites requires a valid credit card or cash deposit be placed on each account. Credit cards will be authorized for approximately 20% more than the agreed upon room charge in
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The Holiday Inn and Suites requires a valid credit card or cash deposit be placed on each account. Credit cards will be authorized for approximately 20% more than the agreed upon room charge in order to reflect any additional charges to the room account. If payment is cash or debit full payment plus a deposit of $150.00CDN is required at check in. Outlet Collection at Niagara opening May 2014
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Guest Reviews

Rated 4.0 out of 5 by 301 reviewers.
Rated 5.0 out of 5.0 by Great Vacation Stay Great location and views of the falls. Restaurant is on the top floor with spectacular views of the falls. Rooms were clean and the staff attentive to our needs. Would definitely stay here again. There is a large indoor water park attached to the hotel which is great for families. June 30, 2014
Rated 5.0 out of 5.0 by Helpful friendly staff This property is great and has a fantastic view of both falls but the real jewel here is the staff. They could not be more courteous or willing to help Bravo to you June 30, 2014
Rated 5.0 out of 5.0 by Awesome view of the falls The Crowe Plaza is centrally located and within walking distance to everything for tourists. The view from our suite of the falls was absolutely awesome. Pay the extra money and upgrade to the suite with a balcony if possible. You won't regret it. Staff were very accommodating and willing to help in anyway needed. Overall a wonderful experience for our first trip to Niagara Falls. June 27, 2014
Rated 5.0 out of 5.0 by Talk about Location! The Hotel is perfectly located across from the falls. The Casino is attached by a covered walk-way. And Clifton Hill where all the fun is at is just a block away! Best Hotel experience I've ever had! June 27, 2014
Rated 5.0 out of 5.0 by Friendly staff and excellent service the staff are welcoming and accommodating to my requests. Clean, comfortable and relaxing environment. This hotel employs the friendliest people. I love coming back to the this hotel. June 26, 2014
Rated 1.0 out of 5.0 by Do not stay at this hotel. Over priced for small rooms. Front desk staff unfriendly and uninterested. June 25, 2014
Rated 5.0 out of 5.0 by Upgrade to bigger room made stay possible When we first planned trip to Niagara Falls, i tried to use points for a room for 2-adults and 5-yearold granddaughter, but i could only book tow separate rooms because of occupancy constraints. So we picked Holiday Inn Express. On date of check-in, I though maybe availability had changed and only because of your central reservations calling the hotel to discuss getting only one double bed room for three, did the transfer of my redeemed points workout because the hotel's chief allowed the booking of a single room and then because of my priority club status upgraded us to a suite so three would not break the occupancy rules. The upgrade to a fall's view and 11th floor and a suite was a complete and wonderful surprise. Smart thinking on part of the boss to get a room occupied and keep the points used reasonable June 19, 2014
Rated 5.0 out of 5.0 by Just Like Family Our stay was just like visiting family. The young lady at the desk who greeted us was so nice and professional. The housekeeping ladies were friendly and kept the room very clean. The room was like a suite. The bed was really comfortable. The casino was connected to the hotel which made it convenient for us. Plus, the Crowne Plaza Hotel is located right next to the main tourist area. Even the other guests were friendly. Can't wait to "go back home" to the Crowne Plaza! June 16, 2014
Rated 5.0 out of 5.0 by great hotel Excellent two night stay in a very convenient location for tourists. Fantastic reception staff and room facilities with a very comfortable bed.Friendly June 16, 2014
Rated 4.0 out of 5.0 by Good stay Comfortable bed. Friendly staff. Room, bathroom and shower were all very small. Everything was clean June 16, 2014
Rated 1.0 out of 5.0 by Poor value for the price. The room was not at all what we were expecting. There was a very musty smell to the room, there were no fans in the bathroom for ventilation, and the air conditioner was very loud and needed maintenance. The overall experience was not very nice. The icing on the cake was the bill that we were charged with. There were several extra fees added on including parking, which we did not even use. We will definitely avoid this hotel in the future. June 13, 2014
Rated 5.0 out of 5.0 Great staff and great locations all the staff were very helpful. The room was great with a nice balcony and view of niagara falls enjoyed our wine on the balcony will definatly like to stay here again June 12, 2014
Rated 5.0 out of 5.0 by Joan When I called to confirm my reservation for my daughters 30th birthday, Trevor was very helpful in up grading our room to a Fallsview room. The view was wonderful of the Falls. We enjoyed a delicious meal in the Rainbow room and really appreciated the $40.00 coupon. Service and food was amazing. I would highly recommend this hotel to all my family and friends. June 12, 2014
Rated 5.0 out of 5.0 by 珍贵瀑布景观,目送彩虹桥美加边境! 珍贵瀑布景观,目送彩虹桥美加边境! 江山、美人! 拿破仑时期欧洲贵族度假胜地:尼亚加拉大瀑布!!! June 11, 2014
Rated 3.0 out of 5.0 by Rooms for Improvement My overall experience with Crowne Plaza Niagara Falls was fair. Not so good and not so bad. I always believe that there are rooms for improvement for this hotel. The location of the hotel is not that bad. There must also be a review of their staffing's knowledge on hotel and restaurant management ie. front desk, greeters, convention food servers...I hope to book again with Crowne Plaza in the near future...with much needed improvements done... June 10, 2014
Rated 5.0 out of 5.0 by SERVICE, SERVICE, SERVICE We stayed at this hotel for our 50th anniversary and it was a wonderful experience. All the staff treated us like kings and queens and went out of their way to make sure we had a great visit. The hotel is close to everything and across the street from Niagara Falls. It is very fancy and a good value. We would recommend this hotel to anyone going to Niagara Falls for a vacation. June 5, 2014
Rated 5.0 out of 5.0 by Fantastic view from the room Very friendly and helpful staffs during checking-in. We had enjoyed a fantastic view of the fall from our room and everything was impeccable. My family was very happy to stay there and thank you! June 3, 2014
Rated 5.0 out of 5.0 by comfortable bed I had a great sleep, it wasn't a long one but I was able to get a good quality sleep June 2, 2014
Rated 2.0 out of 5.0 by Not the room to impress your wife If you want a nice room with a Jacuzzi and the view of the falls look somewhere else as we did not get it. June 2, 2014
Rated 5.0 out of 5.0 Exquisite Views and Friendly Neighbors My mother and I arrived at the Crowne Plaza Fallsview and viewed two rooms. We chose the 11th floor room with a view of the falls and a balcony. It was wonderful. We did spend a majority of the day away from the hotel, but it was always wonderful to return to the room and sit on the balcony with a beverage and watch the falls while reflecting on the wonders of the day. I will return to Niagara Falls and I will stay at the Crowne Plaza Fallsview. June 1, 2014
Rated 2.0 out of 5.0 by Disappointed This is our 2nd time staying at this hotel, the first time we had a such a great experience that we thought we would stay again (even though we could of stayed somewhere else for lot less). The gentlemen at check in gave us excellent customer service but the other lady working check in that night and checked us out the next morning had the WORST customer service. The hotel now charges a resort fee, I know it's only around 10.00 but I wasn't aware of this fee. I feel it's another money grab. I asked the rude lady at check out what the fee was for and she said for the internet. I told her I had no idea that we received free internet. We were not told at check in or anything in the room that said there was internet. The first time we stayed we received free parking this time we were charged, The rude lady at check out said that the hotel has never gave free parking. That was one of the reasons why we stayed. I will say that we did receive an upgrade to our room and had a great view of the falls. Overall this experience was a total disappointment and will not be staying here again! June 1, 2014
Rated 5.0 out of 5.0 by Customer service Wonderful culture of customer service... the guests are treated very well June 1, 2014
Rated 3.0 out of 5.0 by Fine to sleep, wonderful staff, not for business travel. I stayed here for business travel. The room was small, but very clean and comfortable. There were no towel bars for hanging towels or clothes to dry -- that was annoying. My only strong complaint is about the fitness centre. It was REALLY small and it was cluttered with too much equipment. The equipment was old and not well maintained. Fortunately it was a really nice day outside, so I went for a run and exercised at the park across the street. The pool also opens at 9am -- too late to squeeze a swim before business meetings. There as no HBO on the TV. There was also no desk, and I had to plug my computer by the bed. So, in short, not a good business travel option. May 31, 2014
Rated 2.0 out of 5.0 front desk I asked if there was a shuttle to the newer casino. Clerk did not know or had ever heard of a shutlle bus before. May 29, 2014
Rated 1.0 out of 5.0 by Worst experience with IHG It's was not great stay at all at this price, I was about go somewhere else but it's was mid night n tried. any independent motel be better than this. Sink was broke n need much more maintenance work done. Carpet made my socks black. I was told that they will get some bus coupons but they never gave in morning either and said manager has it. I m not complainer if it's minor or reasonable care issue but I feel they should compensate me with 50% discount on room charge. I had late check out since we drove from TX but left early since it was not good stay. Feel like they were greed for $$. May 29, 2014
Rated 5.0 out of 5.0 by Thank you Great time, great location, friendly staff, beautiful hotel. May 29, 2014
Rated 5.0 out of 5.0 by Classic comfort The hotel was the first hotel on the Canadian side of Niagara Falls. It is not a modern glass tower but rather a very well situated property with rooms that have a sensational view of the fall. There is an excellent restaurant, state of the art internet and a pleasant staff. In addition to comfort, the property provides some historic insight. This was our first visit to Canada. Thanks to this hotel we were so well situated to explore a bit on both sides of the border. Easy drive to buffalo intl. Airport. May 18, 2014
Rated 5.0 out of 5.0 by Wonderful experience, I love it it was a great family weekend experience in this hotel with a beautiful falls view, lovely water park, friendly staff and great events. Every thing was excellent in this historical hotel. the hotel is an old building but was upgraded well to be a magical mix between the past and present, also very close to the luxurious hotels. May 11, 2014
Rated 5.0 out of 5.0 by Nice Hotel I found it as a nice hotel and I enjoyed my stay in it, that's why I made a new booking in this hotel for next weekend. Thank you to the hotel staff and I would completely recommend this hotel to my friends. May 7, 2014
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