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About our Hotel

Location: Downtown/City Center

  • Location: Downtown/City Center
  • Closest City: ST. CATHERINES
  • Distance From Hotel: 2.0KM
  • Local time zone: GMT-04:00

Check In: 4:00 PM Check Out: 12:00 PM

  • Check In: 4:00 PM
  • Check Out: 12:00 PM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:7
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. Greek
  2. English
  3. French
  4. Macedonian

Pet Policy

Pet Policy

Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room with an 80 pound weight limit. Additional pet types may be accepted at the hotel's discretion. Daily charge. Pet must be in a cage while alone in room.
Pet fee amount  15.00  CAD  per night

What's Nearby

What's Nearby

Attraction:
Hiking/biking trails
Distance From Hotel:4.0KM
Attraction:
Whirlpool Jet Boats
Distance From Hotel:20.0KM
Attraction:
Historical Old Port Dalhousie
Distance From Hotel:2.0KM
Attraction:
Royal Henley Regatta
Distance From Hotel:2.0KM

Parking

Parking

  • Car Parking Available
  • Complimentary Parking for all guests of the hotel

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Suites,Business Center

Facility

Facility

  • Hotel renovated inFebruary 01, 2012
  • Total number of rooms:181
  • Total number of suites:53
  • Total number of rooms with only one bed:41
  • Total number of rooms with only double beds:140
  • Total number of non-smoking rooms:128
  • Total number of rooms for the physically challenged:7
  • Interior corridor
  • Total number of floors:9
For your Niagara Falls vacation or business trip, choose the 100% smoke-free New Holiday Inn & Suites Parkway Conference Center St. Catharines - Niagara hotel. You'll be 15 minutes from the falls as well as close to area businesses and Niagara-area attractions and wineries. Minutes from the new Outlet Collection at Niagara.

Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, TRW, Seaway Marine and Brock University. We
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For your Niagara Falls vacation or business trip, choose the 100% smoke-free New Holiday Inn & Suites Parkway Conference Center St. Catharines - Niagara hotel. You'll be 15 minutes from the falls as well as close to area businesses and Niagara-area attractions and wineries. Minutes from the new Outlet Collection at Niagara.

Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, TRW, Seaway Marine and Brock University. We make it easy to do business by providing free high-speed Wi-Fi Internet access, and the city’s largest Conference Centre with over 20,000 sq. ft. of flexible space including full catering services.

Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines and Niagara Falls, Ontario.

Our hotel's amenities are the region's best. You can enjoy an indoor pool or workout in an adjacent Fitness Centre. Kids and adults love our Parkway Lanes Bowling and Entertainment complex featuring disco bowl. From dining at JJ Kapps Restaurant to Life Experience Packages, the Holiday Inn is the finest of hotels.

Central location for the Niagara events of the 2015 PanAm Games

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Features
Our 40 lane bowling centre Parkway Lanes has serviced the Niagara Region for over 50 years providing fun for all ages. Enjoy our famous "Rock n' Bowl" each Friday and Saturday after 9pm. Full menu from JJ Kapps Backyard BBQ available. Have your meeting, corporate team building event or plan a party with us!
Announcements
The Holiday Inn and Suites requires a valid credit card or cash deposit be placed on each account. Credit cards will be authorized for approximately 20% more than the agreed upon room charge in
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Announcements
The Holiday Inn and Suites requires a valid credit card or cash deposit be placed on each account. Credit cards will be authorized for approximately 20% more than the agreed upon room charge in order to reflect any additional charges to the room account. If payment is cash or debit full payment plus a deposit of $150.00CDN is required at check in. Outlet Collection at Niagara opening May 2014
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Guest Reviews

Rated 3.8 out of 5 by 321 reviewers.
Rated 5.0 out of 5.0 by Great location and friendly staff This property has a great location that is convenient to Niagara Falls State Park as well as the Canadian border. Food options near by are limited unless you go the casino but the on-site restaurant is convenient. November 19, 2013
Rated 4.0 out of 5.0 by Bucket List On college road trip but detoured to see the Falls. Stayed 1 night. The staff was friendly and helpful. Thanks to CaSandra at the front desk for her helpful tips. I would stay again. November 18, 2013
Rated 4.0 out of 5.0 by Road Trip Stayed one night. The room was clean, bed comfortable and staff very helpful and friendly. Hotel is very close to the Falls. I would stay again. November 17, 2013
Rated 3.0 out of 5.0 by No good hotels in the area. This is one of them. Room was not very clean. Peel and stick floor is peeling up. Heat could not be adjusted. 80 degrees or off! November 17, 2013
Rated 2.0 out of 5.0 by no heat, room cleanliness we were there 11 days, the first two was not to cold, but days three and four the heater in our room did not work, so they came in the next day and replaced it. We had no room cleaning done one day and then one day the bed was made so crooked that the sheet hung over on the floor by at least a foot. The sink still had toothpaste in it when we came back to the room that night. They gave me a paper for a free night stay, but you can only use it if you make the reservation one month in advance and it has to be used at that motel. We live in Oregon and this hotel is in Niagara Falls , NY. I do not call this good customer service. November 16, 2013
Rated 4.0 out of 5.0 by Great location. Great location for falls attractions. Plenty of free parking. Restaurant in hotel. Breakfast very good. Would stay here again. November 15, 2013
Rated 5.0 out of 5.0 Great experience. Thoroughly enjoyed our stay. Will continue to recommend to friends and family. November 15, 2013
Rated 5.0 out of 5.0 Comfortable experience. Once again myself and my guest thoroughly enjoyed our stay. The room was comfortable, staff excellent and the food was great. I have recommended this hotel to friends previously and will continue to do so. I look forward to my next stay in May. November 13, 2013
Rated 5.0 out of 5.0 by great service We were at the hotel last weekend. Ryan and his crew were extremelly helpful and professional. Customers were treated with respect . Very fast service. I had to print my baording pass, and I had held them for a quite awhile, in spite of this, they took turns to take care of other customers as well as me. I appreciate all you assisstance Ryan and crew.... Thanks happy customer November 13, 2013
Rated 2.0 out of 5.0 by For one night in order Service o.k. The employed were very friendly. The bed linen was not ironed and the mattresses have squeaked. The whole house should be renovatet. No safe in room. For one night in order. November 12, 2013
Rated 5.0 out of 5.0 by Great Service Good Morning, I stayed at this location on November 5 and 6th. I just want to acknowledge two employees that made my stay memorable. I would like to extend my deepest gratitude for the exceptional service that Cassendra and Alex they provided me during my stay. I am a frequent business traveler and after speaking with both of them for a few minutes I felt at home just through our brief interactions. They even went as far sending coffee to my room that evening as I really wanted to have a coffee and just couldnt walk to the restaurant. Please extend my thank you to them both for a job well done. I will be back during Christmas. November 11, 2013
Rated 1.0 out of 5.0 by Worst hotel Iv ever stayed at Im really at a lost for words for this hotel , there were so many issues. I do a fair amount of travelling and have never experienced such a un-professional and under qualified manager. She did not address any of the issues that we had and was very rude, and basically told us that she couldnt of wouldnt do any thing to rectify the problems that we encountered. If I were to list all the issues I would need a lot more space than you have provided. This hotel is so over priced and would like someone to explain to me .. state tax $10.00...Lodging tax $6.25.....Destination fee $4.05. I have stayed in the U.S. hotels before and have not seen these charges. \The fact that the fire alarm went off twice in the middle of the night did not help. This hotel also needs major renovations. The fact that we booked 22 rooms should have at the very least afforded us professional & respectfull service. November 4, 2013
Rated 3.0 out of 5.0 by not very accommodating to hockey families our floor was evacuated because of a fire alarm at 4:30am sunday morning because of a fire alarm it was a false alarm but my family in 303 never heard the alarm and and no one from the hotel made sure we were safe what if it had been a real fire. no late check out because we were with a hockey club, we are a club that brings 3-5 teams every year from ohio and you are never accommodating to our families.why is there a $50.00 hold on my credit card when my money is taken immediately and i have to wait 3 to 5 five days to get it back and why not put that on the bill that you slip under my door. November 4, 2013
Rated 5.0 out of 5.0 by Wonderful Experience We absolutely loved this hotel and our stay. The staff was exceedingly helpful with many things such as allowing us to park while sightseeing before our room was ready. Having the staff wear their football game jerseys on Sunday made a luxury stay feel very comfortable and easy-going. We enjoyed many meals at the Peppertree Restaurant and were delighted with the friendly and efficient staff, excellent food and awesome coffee. I was especially pleased with the 7th floor and the view of the Falls area. November 4, 2013
Rated 5.0 out of 5.0 by Suite room Room was a suite with 2 doors to enter/exit one in each room. Was disappointed the suite did not have a kitchen but had a small refrigerator. Furniture was outdated but did its job of providing an relaxing environment. Lighting was of poor quality. There was a tear In the ceiling which was only noticed when laying on the bed and looking up. Over all the room was okay but could use more upkeep, for the price it was good because we were only in the room to sleep at night. Staff was friendly and helpful. November 2, 2013
Rated 5.0 out of 5.0 by Good Location Good Location and Recognition for IHG Rewards Club Members November 2, 2013
Rated 4.0 out of 5.0 by Close to the Falls and the State Park. Its a older facility, needs some TLC, but overall it was ok. Staff was friendly. Would stay again if in the area. October 29, 2013
Rated 4.0 out of 5.0 great location We really enjoyed our stay at this Holiday Inn. The location was a great surprise. Only 1 block from the Niagara river and a couple of blocks (maybe a half mile) from the falls. And, there's a large casino just 2 blocks away as well. We have recommended to friends that they stay here if going to see the falls. October 29, 2013
Rated 1.0 out of 5.0 by Lack of Communication with guests! I booked this room for 2 nights online, because the website said "free breakfast". I had stayed here about 4 years ago, and it was quite good then. This time was different! When we arrived, the person behind the desk told me there was no free breakfast with the room that I had booked after all. Too bad for us! My confirmation printout, did not specify breakfast, so I was disappointed right away. The next day, no-one came to provide maid service. When we returned to our room about 8:30 pm, we discovered that we had no clean towels and our beds were not made up. When I called the Front Desk to complain, the girl said that I must have asked to be put on the "do not clean list". She said I "must have" asked one of the cleaning staff not to come into our room to clean. I did no such thing! They offered to come up then, but it was so late. Being very sorry and saying there was nothing they could do, we did receive a complimentary breakfast for Day 2. Not impressed! October 28, 2013
Rated 4.0 out of 5.0 by roomy suite, two large t.v.s and a jacoozi two rooms very clean, with micro wave and refrigerator, Bathroom is small and not a lot of light and no fan. Pool was clean and warm. Took a long time for jacoozi to turn off. Definitly would return. October 26, 2013
Rated 4.0 out of 5.0 by great view! Nice room! We had a great view of the brink of the American Falls! It was weird to see a room with no carpeting, but glad because most carpets make a room musty smelling and this room did not smell musty. Large refrigerator was great...no microwave though. The bathroom was very small. Comfy bed....good experience overall! October 24, 2013
Rated 5.0 out of 5.0 by Quiet meets comfort Besides the occasional employee holding a back door open by my room #129 to smoke it was pretty nice. Very friendly staff and exceptional food. October 24, 2013
Rated 3.0 out of 5.0 by Good location Hotel is located very close to the falls and has a full service restaurant and bar. The dinner food is very good as compared to similar hotels in this category. The hotel also has a nice game room for the kids and an exercise room. The staff is also very helpful and friendly. However, there is no recognition for IHG Reward members. I am a platinum member. Also the beds were on the soft side as if they were worn out. October 23, 2013
Rated 2.0 out of 5.0 by No sleeping in at The Inn... Pleasant staff, great location. However, elevators were very slow and housekeeping came at 930am to clean the room. October 23, 2013
Rated 2.0 out of 5.0 by Ehh First I would like to say that Niagara Falls NY is rundown and broken. Everything there was to do was closed down, even the observation points to view the falls. You are much, much better off going to the Canadian side. As for the hotel itself. I am so glad this stay was given to us as a wedding gift because it was not worth the price that was paid. We stayed on the 7th floor and we had a view of the Canadian skyline which was kind of dissappointing knowing there was so much going on over there and nothing to do on this side. The sleep was great! The bed was nice and big and the blackout curtains blocked 99% of the light. The shower was painful torture! However, I was impressed to find Bath & Body Works brand shampoo, conditioner, and lotion in the bathrooms. There was blood and boogers high on the bathroom walls and door. The ability to control your own room temperature was a plus. The food downstairs was horrible and way way over priced, $4 for a yogurt or bowl of oatmeal?! The elevators are terrifying! Absolutely horrifying! We found it was better to take the stairs....to the 7th floor. The staff was very pleasant and helpful. I wish there would have been a hot tub or jacuzzi, that would have made a better expierence. October 21, 2013
Rated 5.0 out of 5.0 by Holiday Inns are always reliable Here on business for a week. Excellent hotel providing all the basics. October 21, 2013
Rated 5.0 out of 5.0 by A NICE PLACE TO STAY CLOSE TO THE FALLS GREAT STAY !! THE STAY ARE FRIENDLY AND HELPFUL, AND THE HOTEL IS NICE AND CLEAN. CLOSE TO THE FALLS. October 20, 2013
Rated 5.0 out of 5.0 by Definately Recommend This Holiday Inn is a 7 minute walk to the falls and walking distance to a lot of activities. The staff was always smiling and extremely helpful. The restaurant on site had excellent food as well as an awesome staff. I couldn't have chosen a better place to stay. October 20, 2013
Rated 2.0 out of 5.0 by poor visit I had reserved two standard rooms - and was given to 1 king size bed room and 1 handicapped king . one room was on the 6th floor and the other on the first. needless to say my family was split up. Both rooms were also at a slightly different price. Upon asking the woman at the desk about changing rooms, and why the price difference, she called over- I am assuming the manager. He was vey rude and said that he all that we have and turned around and left. Being that I stay at this hotel 3 times a year booking two rooms each time and stay a minimum of 3 nights. also being a ING gold elite member I expected better service. 2NDLY - the restaurant forces you to take their buffet. 3 days in a row, we were told if we want to order from the menu it would take 20 minutes to half hour. Once again this was the first time I have experienced that here. Usually I have a very good experience here. If this was my first time staying here, I would not come back. October 20, 2013
Rated 3.0 out of 5.0 by Niagara Falls visit The floors were a little dirty and in need of repair. Overall, not bad for the price, but the hotel is in need of some maintenance and updates. No continental breakfast. October 19, 2013
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