Rated 4.2 out of 5 by 70
Rated 5.0 out of 5.0 by DDG01 comfortable bed
From the moment I walked throught the front doors, the service was outstanding. The staff was able to check us in early, which was excellent, considering we just went through a snow storm. We needed to distress from the drive and the room was very inviting.
Thanks Holiday Inn for making our stay comfortable.
December 18, 2013
Rated 1.0 out of 5.0 by DisappointingVisitor Disappointing Stay
Our company Christmas party was held in the conference center of this facility and I thought it would be a nice treat to stay over for the night. I booked the king Jacuzzi suite that was available, even after our group discount the cost of the room equaled that of an equivalent room in Niagara Falls. With this price and the fact that it was a suite and not a standard room I expected the visit to be enjoyable and memorable.
When we got to our room on the third floor, our view was nothing but the roof of the main lobby including humming fans and the back of what I believe to be a billboard, the first disappointment as we were excited to watch all the snow that was falling that day. Next we noticed that the suite was right next to the ice machine and elevator, which would not have been a problem if the walls hadn’t have been so thin that we could hear the elevator reach every floor. Running late for our party we shrugged this disappointments off thinking that we would be too tired from the party to notice later anyways.
When we got back from the party and laid down to go to sleep we started to notice that not only were the walls thin enough to hear the ice machine and elevator running we could also perfectly hear people’s conversations in the room beside and above us, along with the constant slamming of doors of other people getting to their rooms.
We had both been consistently woken up throughout the night, and by 3am we had contemplated calling the front office but decided not to because neither of us wanted to be put through the hassle of moving rooms at 3am. In the morning we were glad the horrible stay was over, before leaving I decided to have a quick shower and yet another disappointment came when the water was cold!
We left, went home, caught up on the sleep we didn’t get at the hotel, and had a hot shower. Worst hotel I have ever stayed at, will never recommend to anyone!
Poor placement of Suites (View and Noise)
Paper Thin Walls
Cold Water in morning
December 17, 2013
Rated 4.0 out of 5.0 by Eastcoaster111 Great facility for kids tournaments
Stayed here 22 - 24 Nov 2014, in town for a weekend long Ringette Tournament for my daughters team. Excellent facilty to stay for a tournament, nice sized suites so parents can socialize after the games. Our room and beds were very comfortable with all rooms having a refridgerator to store breakfast foods for the kids prior to early mornig games. The girls enjoyed the pool, but did complain that it was small. My only complaints are that the restaurant was very cold temperature wise and that we had the rudest waitress I have seen in years at the attached J.J. Kapps restaurant. We had booked a team meal on Saturday evening for I believe it was 25 adults and kids. They had reserved a nice sized room that comfortably accomadated our party. The food was good and was brought out in a timely manner. The waitress that took our orders was very rude and abrupt to a number of people. In my experience it is unusual for all adults in a party especially when seated at different tables to come away from a meal with the same comment, all agreed that this lady was not a good waitress and had a bad attitude. the rest of the wait staff were excellent.
November 28, 2013