Rated 3.7 out of 5 by 163
Rated 4.0 out of 5.0 by ReneeGR Everything Perfect except bed
I loved the reception from staff in the clean, well lit lobby. The hotel common areas and hallways were clean and tidy. The room was everything I expected from Holiday Inn. Except the bed was too saggy and the pillow too plushy. I understand that these are personal preferences, and not all preferences for bed types can be met.
July 28, 2014
Rated 5.0 out of 5.0 by Chicago Lou Excellent stay.
Very well appointed Holiday Inn facility. Very comfortable rooms. The housekeeping staff works very hard and it shows by how clean the room and the entire hotel was. Front desk personnel are very professional, courteous and helpful. I truly recommend this hotel if traveling with your kids. It has two indoor swimming pools, a large indoor gym with volleyball court and many arcade games throughout. As an IHG rewards member, I was upgraded to a large suite. Living room, kitchen and bedroom. Very nice! As in most H. Inns, the pillows were exceptionally comfortable. The only cons are that the A/C unit, although worked well, was outdated and it was difficult to set to the perfect temperature. And the hotel, while very clean, is showing its age. Those things did not affect my stay, though. I highly recommend this hotel and I I'll most definitely be staying here again when in The St. Cloud area.
July 25, 2014
Rated 5.0 out of 5.0 by Peaches0612 Better then expected
overall very good, a few minor hiccups for the most part got covered.
July 24, 2014
Rated 5.0 out of 5.0 by JesseH Wow!
As a current manager of a hotel, I have high expectations. I'm happy to say I left very pleased with my stay at this location. The desk staff was friendly, the room was clean, and the breakfast was wonderful. Thank you!
July 15, 2014
Rated 4.0 out of 5.0 by Chris50648 Stay here quite often
This is my 13th stay... 3rd time this year. Having food and drinks in the convenience of the same building allows me to relax and not have to worry driving from another place.
If a problem arises... management will bend backwards to fix the problem. I had an issue on a couple of my stays and management appreciates the feedback.
The room was adequate for what I needed.... a quiet place to relax and fall asleep. I will be back again.
July 11, 2014
Rated 5.0 out of 5.0 by Vette Man Nice room Comfortable bed
nice helpful staff did not have much time to enjoy pool or hot tub but would stay again and longer to enjoy the pool
July 11, 2014
Rated 3.0 out of 5.0 by TamiLou2013 CHARGED DOUBLE!!
We held our room with our debit card, because it is on our IHG account. At the time of check it, my husband gave the front desk clerk our credit card to charge the room to. Somehow, both our debit card & our credit card were charged for the same night & fee. When I called to have them fix it, after 10 minutes of explaining their error and voicing my frustration, not only did the accounting clerk (Melinda) not even apologize for their error, but told me that it was going to take up to 10 business days for the credit to appear in our account that was incorrectly charged. THAT IS RIDICULOUS! Funny how the charge goes through instantaneously, but the credit takes up to 2 weeks. TOTAL INCONVENIENCE, and ZERO empathy from the hotel, or even the ability to accept responsibility in their error. Needless to say, NOT HAPPY!!
July 9, 2014
Rated 4.0 out of 5.0 by Sillyshelley82 Pretty nice
The amount of amenities this hotel has to offer would be prefect for a family on vacation. Nice and friendly staff.
July 7, 2014