Rated 3.6 out of 5 by 94
Rated 4.0 out of 5.0 by linc5625 Large Hotel
I used to live in this area until about 26 years ago and at that time the Holiday Inn was much smaller. I was not aware that the hotel had increased in size! I would have liked to use the hot tub, but the water had a "yellow" look which was not appealing. My experience was OK, but I will not stay there again as I prefer a smaller venue and a free continental breakfast. The waitress that served us in the morning for breakfast was outstanding!!
December 3, 2013
Rated 5.0 out of 5.0 Clean and courteous
Wasn't there a whole lot(work). But when I was there, I found it to be clean and quite with a courteous staff.
November 25, 2013
Rated 4.0 out of 5.0 by 2013WearyTraveler Very poor front desk service.
We have never had a bad experience with staff at a Holiday Inn before staying here.
After driving 12 hours through terrible weather, we arrived at the hotel around 10:30 pm. My father-in-law reserved the room for us on his credit card and intended to pay the full amount. When my husband went in to get the room the person at the front desk, Sean (or maybe Shawn), told him they would not charge my father-in-law's card because he was not present with us and demanded that we pay it.
We explained that we have stayed at many Holiday Inns before under his card and have never once had an issue (he insists on paying when we visit plus he likes to use his rewards account). He once again refused to run the card. After a few minutes of discussion, he finally said that there is way they can honor it, that we'd have to fax or email a form for my father-in-law to sign. By now it's nearly 11 pm and we are forced to call and wake a 70 year old man to check his email.
My husband called his father and explained the situation and things got started with the emailing back and forth. At 11:05 Shawn leaves saying his shift is over, even though we aren't finished with this form. He leaves and tells the other person behind the counter to take it over without explaining anything (I do not remember his name). This new person has no idea what is going on or how to do it so he keeps going in the back and asking someone there how to do it. That person refused to come out, instead shouting instructions to him and forcing him to go back and forth trying to figure things out.
Meanwhile, I and my children are still waiting in the car. They are overtired and crying by this time, begging to go in and sleep. I am also near tears, overwhelmed by exhaustion of the day. Finally at 11:30 my husband comes out with room keys.
I understand if this is a standing policy with Holiday Inn, but it needs to be clearly stated on the website and strictly enforced across the board. For years we have stayed at various HI under my father-in-law's card number that he booked online (we even have the same last name) and never once has any of them ever required a form or even questioned us. In addition, the behavior of Shawn was unprofessional, especially leaving in the middle of the transaction and making someone else do it that had no idea of the situation.
Other than this issue, as always, Holiday Inn provided us with a very comfortable bed, clean linens and a nice room. We were pleased in every other area of service.
November 19, 2013
Rated 4.0 out of 5.0 by LadyS72 Cleanliness
Before I checked in someone had moved the fridge. There was peanuts and other dirt there. It had not been vacuumed very well. I did not complain but notified the desk upon my checkout.
Otherwise my stay was great!
November 16, 2013
Rated 3.0 out of 5.0 by stilltired47 adequate accommodations, clean and comfortable
Unfortunately we were next to a room where the people decided to let their children scream and bang around the room until very late at night and with the TV on as well. They did turn the TV down later on, but it still disturbed us as we could hear it thru the thin walls.
October 23, 2013
Rated 4.0 out of 5.0 by Geocacher The toilet
The room was fine except for the toilet. The flapper in the toilet did not seal properly and allowed the water to slowly drain out, thus causing the toilet to start filling again every fifteen minutes or so when it reached a certain level. I mentioned it at the desk the next morning, but didn't really know is the young lady at the desk "knew" what I was talking about!
Other than that, we had a good time. Mike
October 23, 2013
Rated 3.0 out of 5.0 by Winnie88 Amazing Bed but Thin Walls
Our family stayed here recently since our daughter is attending college nearby, and we are from out of town. We felt the beds were very comfortable and the room was nice. However, we did not like the fact that we were kept awake due to the people in the next room talking. They were not even talking that loudly, but we could still hear what they were saying. Privacy is definitely an issue. Even though this hotel offers several pool choices, all but one was full, and one big hot tub did not work. Despite all this, we would recommend this hotel because of its location to shopping and the college, its beds, and its extra offerings (volleyball and basketball courts, ping pong tables, and other games).
October 21, 2013
Rated 4.0 out of 5.0 by Amanda45 Spacious suite, but improvements can be made to cleaning services
Toilet handle got stuck in the downward position, so the toilet would run for a long period of time. The cleaning service did not leave enough towels or toilet paper. The front desk staff was friendly and helpful, however.
October 17, 2013