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Rated 3.7 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Excellent stay. Very well appointed Holiday Inn facility. Very comfortable rooms. The housekeeping staff works very hard and it shows by how clean the room and the entire hotel was. Front desk personnel are very professional, courteous and helpful. I truly recommend this hotel if traveling with your kids. It has two indoor swimming pools, a large indoor gym with volleyball court and many arcade games throughout. As an IHG rewards member, I was upgraded to a large suite. Living room, kitchen and bedroom. Very nice! As in most H. Inns, the pillows were exceptionally comfortable. The only cons are that the A/C unit, although worked well, was outdated and it was difficult to set to the perfect temperature. And the hotel, while very clean, is showing its age. Those things did not affect my stay, though. I highly recommend this hotel and I I'll most definitely be staying here again when in The St. Cloud area. July 25, 2014
Rated 5.0 out of 5.0 by Better then expected overall very good, a few minor hiccups for the most part got covered. July 24, 2014
Rated 5.0 out of 5.0 by Wow! As a current manager of a hotel, I have high expectations. I'm happy to say I left very pleased with my stay at this location. The desk staff was friendly, the room was clean, and the breakfast was wonderful. Thank you! July 15, 2014
Rated 4.0 out of 5.0 by Stay here quite often This is my 13th stay... 3rd time this year. Having food and drinks in the convenience of the same building allows me to relax and not have to worry driving from another place. If a problem arises... management will bend backwards to fix the problem. I had an issue on a couple of my stays and management appreciates the feedback. The room was adequate for what I needed.... a quiet place to relax and fall asleep. I will be back again. July 11, 2014
Rated 5.0 out of 5.0 by Nice room Comfortable bed nice helpful staff did not have much time to enjoy pool or hot tub but would stay again and longer to enjoy the pool July 11, 2014
Rated 3.0 out of 5.0 by CHARGED DOUBLE!! We held our room with our debit card, because it is on our IHG account. At the time of check it, my husband gave the front desk clerk our credit card to charge the room to. Somehow, both our debit card & our credit card were charged for the same night & fee. When I called to have them fix it, after 10 minutes of explaining their error and voicing my frustration, not only did the accounting clerk (Melinda) not even apologize for their error, but told me that it was going to take up to 10 business days for the credit to appear in our account that was incorrectly charged. THAT IS RIDICULOUS! Funny how the charge goes through instantaneously, but the credit takes up to 2 weeks. TOTAL INCONVENIENCE, and ZERO empathy from the hotel, or even the ability to accept responsibility in their error. Needless to say, NOT HAPPY!! July 9, 2014
Rated 4.0 out of 5.0 by Pretty nice The amount of amenities this hotel has to offer would be prefect for a family on vacation. Nice and friendly staff. July 7, 2014
Rated 5.0 out of 5.0 by Great place to stay Huge activity area for kids or adults including two volleyball courts and two basketball hoops, two or three pools with that many hot tubs. Nice relaxing area with tables and chairs around pool and by poolside rooms. Arcades, ping pong, pool, foosball etc. Fitness room. Rooms were comfortable. Food was average. July 4, 2014
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