Rated 4.1 out of 5 by 57
Rated 4.0 out of 5.0 by 2014 Guest Comfortable accomodations, expensive restaurant, tiny workout room
The Gent hotel was very quick and accommodating to getting me checked in and out. The staff were friendly and helped assisting me in purchasing tram tickets and giving me directions. There were initial problems with the validated parking tickets not working allowing me to exit the parking lot, but it was remedied after two trips.
The room was comfortable, but there were no outlets by the bed, and the included wireless was very slow. I paid for the internet each night and even then it was hard to load pages.
The restaurant inside the hotel had a buffet that I had for dinner that was good, but it was overpriced and it took the staff 30 minutes after I finished my meal and had my plates removed that I could get the bill.
I also took advantage of their workout room, but it was just a converted hotel room that you needed a separate key to use. Someone else was in the room as well when I used the stationary bicycle and I had to move off the bike in order for them to get onto the stepping machine in the corner because it was so small.
This specific hotel also has a policy set by the manger to settle your account after a certain limit that had me going to the desk every couple of days.
June 25, 2014
Rated 4.0 out of 5.0 by allblack71 Just as it should be
Booked 3 nights with IHG loyalty points, Wednesday to Friday inclusive.
Lots happening in reception when we arrived due to 3 cycling teams (Tour of Flanders?) also staying at hotel. However, check-in was exactly as you'd hope for....easy!
Reception staff were friendly & helpful throughout our stay. We look forward to yet another stay, maybe later this year.
June 23, 2014
Rated 1.0 out of 5.0 by Amir22 Not at all
I have stayed in numerous properties of yours and have never been dissatisfied like I was in this property. This is how it starts checking in was perfect. I came back to the hotel just after 2am I went to my room and it was stinking I rang the reception downstairs who immediately answered explained it to him that the room was stinking and why he said to me to take it up with the manager in the morning. I was shocked he did not have the decency to offer me another room. I telephoned him again and asked if he could provide me with couple of plates as I had some food with me he was extremely rude and said there was no nightporter in the hotel he was on his own. I had total uncomfortable night sleep. The bathroom drains was blocked after the shower half the water was still left in the bath. The only person I found who was helpful was the room maid. I will never recommend or stay at this holiday inn again. Please acknowledge the receipt of this letter.
June 21, 2014