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Rated 4.2 out of 5 by 46 reviewers.
Rated 2.0 out of 5.0 by Where Gold Elite brings no recognition I arrived at the hotel at 12:30 to be told the room was not ready. Being there for an exhibition and having driven over from the UK I needed to change so was directed to the nearby toilet. It was filthy, cramped and I had to wait for 5 minutes for another guest to finish emptying his bowels. Then the cleaner came along and asked me to be quick as she needed to finish her rounds. I abandoned the idea and went to see if the restaurant was open. I discovered there were toilets down there as broad as the Serengeti in comparison to the cramped bog I had been advised to use. I changed in there instead. If you require a taxi to go in to the city centre you should reckon on a 40 minute wait as I did, despite being told it was always "10 minutes" away by the front desk staff who couldn't have cared less every time I came in out of the cold to enquire where it was. If you are visiting the nearby Exhibition it is a great location. If you want to visit Gent, stay somewhere else because this Hotel has nothing else to recommend it. February 8, 2014
Rated 3.0 out of 5.0 by Hotel ok Essen schwach Lieber anderswo essen .Hatten viel mehr erwartet und waren entäuscht. Fleisch zu lang gebraten, trocken und Beilagen kalt Personal war überlastet, lustlos. Hotel selber so wie Zimmer ok. Auch die Rezeption war freundlich. February 5, 2014
Rated 4.0 out of 5.0 by Halfway point This hotel is located about halfway en route for us between England and Germany. We struggled finding the car park which led to some frustration but eventually we found it. The major downside was for us the lack of a direct, easy access from the car park into the hotel. Instead we had to carry our bags up the uncovered stairs. We got a friendly welcome and were recognised as (at the time) platinum members which resulted in an upgrade. The room was one if the biggest hotel rooms I have ever stayed in and was very clean apart from a white stench on the carpet which could have been food or sick. The mattress could have been a little firmer for our liking but we had a good, us disturbed sleep with a view of the atrium. We would certainly consider this hotel for another overnight stay on our travels, especially now that we know how to get to it. January 23, 2014
Rated 4.0 out of 5.0 by Everything good except for restaurant In a business hotel, its expected to have a working restaurant with good food and bit more choice January 20, 2014
Rated 4.0 out of 5.0 by Very good customer service Have stayed here several times, this particular stay was on 29/12 and have found the customer service to be consistently good which I find more important then if I find the room doesn't have any coffee in it...quick walk downstairs and the problem is resolved very courteously and efficiently. Location is ok, plenty of car parking spaces and a very efficient & cheap tram service to town about 8 mins walk from the hotel. Although a standard Holiday Inn set up I have found the service to be as good as the Crowne Plaza's etc which given the low average cost to stay here means it is even better value .They are a friendly well managed team! January 2, 2014
Rated 3.0 out of 5.0 by Good budget hotel This is a good budget hotel. Although it's located just off a fairly busy junction in Ghent the rooms are well soundproofed and quite quiet. The room was clean and serviceable, although poor water pressure made for a long and disappointing shower in the morning. Staff were friendly and helpful, and the breakfast buffet was of a fairly high standard for a budget stay -- plenty of variety -- although I would not recommend eating other meals here. Dinner was a very sorry affair with soggy pizza and microwave quality food at restaurant prices. Dine elsewhere. January 1, 2014
Rated 4.0 out of 5.0 by Overnighter This was our third stay at Holiday Inn Gent. Room facilities were generally okay but would have preferred milk pots rather than sachets of creamer. Again we did find some lights not working in the three rooms we had. Dinner was good but based on our previous experience we just had a starter as we have found these quite filling in previous years. The beds were on the soft side but not uncomfortable. Breakfast was very comprehensive but lacked (orange) marmalade again which I would expect to have been provided particularly with this hotel presumably still being a popular overnighter for coaching tours from UK. I had booked the break through a website other than ihg.com which was the cheapest deal for me despite IHG's guaranteed lowest price because they are not available through Quidco. Consequently, I was not recognised as an IHG Rewards member before arrival and missed out on upgrades. However, I was given a drinks voucher but this was not recognised by the restaurant staff. However, reception did give me a credit for it on checkout. January 1, 2014
Rated 5.0 out of 5.0 by Would not hesitate to stay again We struggled finding the entrance to the car park and were disappointed to only find stairs from the car park to the hotel entrance as we had not used the ramp to check-in first. From the moment of checking in I felt valued and appreciated as a Platinum Elite member though and appreciated the complimentary upgrade. The room was of a very good size and very clean apart from one small patch on the carpet. This looked as if something had been spilled and badly cleaned up. We just walked around it though. We enjoyed the view into the atrium from our window and got a good night sleep with no disturbances. For our taste the mattress could have been slightly harder but as we only stopped for one night it was acceptable. As the hotel is perfectly located between our regular travelling points we would not hesitate to use it again in the future. January 1, 2014
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