Rated 4.1 out of 5 by 57
Rated 4.0 out of 5.0 by BrianB26 good service
after reading some of the previous reviews and this being my first visit to this hotel, I was a little apprehensive..
However, i had no problems.
Yes, the road leading to the hotel is a little like riding around a Go-Kart track, but this is not the hotel's fault, it is what it is. anyone with minimal common sense should have no problem finding the place...
The staff were excellent. I received the usual friendly greeting and the service was just as good in the bar and restaurant.
My room was clean and warm.
I have no issue in recommending this hotel to other members.
April 14, 2014
Rated 1.0 out of 5.0 by Karl1971 Unfriendly staff and poor breakfast
What a disappointment.
You always expect a warm welcome in hotel, especially when you are a platinum member.
Not so in this hotel. I arrived around 11PM and the guy at the desk was more interested in the game (?) on his computer than new guests.
Although the website of the hotel indicated there were executive rooms available I didn’t get an upgrade. Nor a voucher for a drink. Not even a bottle of water in my room.
When I went back to complain he just ignored me.
Breakfast was another big disappointment. Limited choices, scrambled eggs that ware very creamy and un-tasty, a fruit salad bowl that was empty when I arrived and still was 20 minutes later.
Worst Holiday Inn ever. Don’t stay here. Especially because staff and general management don’t care.
March 30, 2014
Rated 3.0 out of 5.0 by tahioli Not very happy with services
On the first day of my arrival I noticed the room was very cold. I tried to turn the heating on and cold air was coming out. I informed reception who brought an electric heater. That night it went well.
Following evening I was drying my hair and the hir dryr stopped working, the television (which was off at the moment) and the heating (which was on at the moment) went off.
As it was late, I infirmed reception of the issue (they took my room number), when I arrived in the evening all the same issues were still not solved. So another night being cold in the room.
Would have expected a better service from the beginning offering me another room or promptly solving the issues
March 17, 2014
Rated 2.0 out of 5.0 by Wallpaper Where Gold Elite brings no recognition
I arrived at the hotel at 12:30 to be told the room was not ready. Being there for an exhibition and having driven over from the UK I needed to change so was directed to the nearby toilet. It was filthy, cramped and I had to wait for 5 minutes for another guest to finish emptying his bowels. Then the cleaner came along and asked me to be quick as she needed to finish her rounds. I abandoned the idea and went to see if the restaurant was open. I discovered there were toilets down there as broad as the Serengeti in comparison to the cramped bog I had been advised to use. I changed in there instead.
If you require a taxi to go in to the city centre you should reckon on a 40 minute wait as I did, despite being told it was always "10 minutes" away by the front desk staff who couldn't have cared less every time I came in out of the cold to enquire where it was.
If you are visiting the nearby Exhibition it is a great location. If you want to visit Gent, stay somewhere else because this Hotel has nothing else to recommend it.
February 8, 2014
Rated 3.0 out of 5.0 by caneloni Hotel ok Essen schwach
Lieber anderswo essen .Hatten viel mehr erwartet und waren entäuscht. Fleisch zu lang gebraten, trocken und Beilagen kalt Personal war überlastet, lustlos.
Hotel selber so wie Zimmer ok. Auch die Rezeption war freundlich.
February 5, 2014
Rated 4.0 out of 5.0 by Wesi1910 Halfway point
This hotel is located about halfway en route for us between England and Germany.
We struggled finding the car park which led to some frustration but eventually we found it. The major downside was for us the lack of a direct, easy access from the car park into the hotel. Instead we had to carry our bags up the uncovered stairs.
We got a friendly welcome and were recognised as (at the time) platinum members which resulted in an upgrade.
The room was one if the biggest hotel rooms I have ever stayed in and was very clean apart from a white stench on the carpet which could have been food or sick. The mattress could have been a little firmer for our liking but we had a good, us disturbed sleep with a view of the atrium.
We would certainly consider this hotel for another overnight stay on our travels, especially now that we know how to get to it.
January 23, 2014
Rated 4.0 out of 5.0 by Bee_ves Everything good except for restaurant
In a business hotel, its expected to have a working restaurant with good food and bit more choice
January 20, 2014
Rated 4.0 out of 5.0 by Skidog58 Very good customer service
Have stayed here several times, this particular stay was on 29/12 and have found the customer service to be consistently good which I find more important then if I find the room doesn't have any coffee in it...quick walk downstairs and the problem is resolved very courteously and efficiently. Location is ok, plenty of car parking spaces and a very efficient & cheap tram service to town about 8 mins walk from the hotel. Although a standard Holiday Inn set up I have found the service to be as good as the Crowne Plaza's etc which given the low average cost to stay here means it is even better value .They are a friendly well managed team!
January 2, 2014
Rated 3.0 out of 5.0 by Kathy900 Good budget hotel
This is a good budget hotel. Although it's located just off a fairly busy junction in Ghent the rooms are well soundproofed and quite quiet. The room was clean and serviceable, although poor water pressure made for a long and disappointing shower in the morning. Staff were friendly and helpful, and the breakfast buffet was of a fairly high standard for a budget stay -- plenty of variety -- although I would not recommend eating other meals here. Dinner was a very sorry affair with soggy pizza and microwave quality food at restaurant prices. Dine elsewhere.
January 1, 2014
Rated 4.0 out of 5.0 by Goldnick Overnighter
This was our third stay at Holiday Inn Gent. Room facilities were generally okay but would have preferred milk pots rather than sachets of creamer. Again we did find some lights not working in the three rooms we had. Dinner was good but based on our previous experience we just had a starter as we have found these quite filling in previous years.
The beds were on the soft side but not uncomfortable.
Breakfast was very comprehensive but lacked (orange) marmalade again which I would expect to have been provided particularly with this hotel presumably still being a popular overnighter for coaching tours from UK.
I had booked the break through a website other than ihg.com which was the cheapest deal for me despite IHG's guaranteed lowest price because they are not available through Quidco. Consequently, I was not recognised as an IHG Rewards member before arrival and missed out on upgrades. However, I was given a drinks voucher but this was not recognised by the restaurant staff. However, reception did give me a credit for it on checkout.
January 1, 2014
Rated 5.0 out of 5.0 by Wesi1910 Would not hesitate to stay again
We struggled finding the entrance to the car park and were disappointed to only find stairs from the car park to the hotel entrance as we had not used the ramp to check-in first.
From the moment of checking in I felt valued and appreciated as a Platinum Elite member though and appreciated the complimentary upgrade. The room was of a very good size and very clean apart from one small patch on the carpet. This looked as if something had been spilled and badly cleaned up. We just walked around it though.
We enjoyed the view into the atrium from our window and got a good night sleep with no disturbances. For our taste the mattress could have been slightly harder but as we only stopped for one night it was acceptable.
As the hotel is perfectly located between our regular travelling points we would not hesitate to use it again in the future.
January 1, 2014
Rated 3.0 out of 5.0 by Brymac Watch out for the noise from the Expo air conditioning if you stay on the side facing Expo!
Our stay was marred by the constant rumble of the air conditioning units from the nearby Expo conference centre and on our last night by the sound of running water from the drainage system (there was heavy rain)
We had to change our room at 1.30am and in the morning, staff appeared to be unaware of the problems we had had the night before - but were good enough to give us a 50% discount on our last night's stay.
December 22, 2013
Rated 4.0 out of 5.0 by Renver Very nice room, great staff
I stay in this hotel quite often and the reception of the staff is always great. The rooms are clean, there is a nice extensive breakfast buffet.
The only thing I miss is a separate shower....
Always look forward coming back!
December 20, 2013
Rated 5.0 out of 5.0 by BillyK Great service from staff not even on shift
Very good hotel next to the tram which takes you to the centre in 20 mins. Special notice and thanks to the guy who saw us looking confused in the centre of Ghent at the tram station (before we'd even checked in), offered us advice without us even asking, and who I then saw the next day on reception of Ghent Expo Holiday Inn! I couldn't believe it! He represented your hotel fantastically whilst not even on shift or in uniform - Please reward him, although I did not get his name. He summed up the friendliness of the Belgian people perfectly.
December 18, 2013
Rated 4.0 out of 5.0 by PJones46 Nice property on the outskirts of Ghent
Very nice hotel, average breakfast for Euro 15 per person per night. Disappointed we could not get a beer or even a proper snack after midnight as bar closed too early
We had forgotten our plug converter and we expected to be able to borrow one from reception but strangely they did not have any. As platinum welcome upgrade to an executive room - thank you
Very knowledgeable front office staff.
December 13, 2013
Rated 5.0 out of 5.0 by jennie47 comfortable accomodation and very convenience
not great with words but very enjoyable and lucky with the weather. good transport link with gent
December 12, 2013
Rated 5.0 out of 5.0 by PaulA100 Great service!
I stayed in Ghent recently and stayed at the Holiday Inn due to it's location, parking in Ghent itself is a nightmare. The tram runs frequently and is a couple of 100m from the hotel.
The front desk staff were very helpful and friendly and made us feel very welcome. The rooms were clean and everything worked as it should do.
I would recommend this hotel, an ideal location, which serves a good breakfast!
November 21, 2013
Rated 3.0 out of 5.0 by Richard333 Perfect location for expo poor service/Staff
We came for the installation of the Horeca Expo 2013, the location is perfect, the room is also great but we have a bad experience with the Staff.
My visa didn't work, I don't know for which reason and she was a bit rude with us, finnaly I pay cash. Is not an important issue but these Kind of situation are already a bit difficult imagine in front of some rude staff. By the way the visa didn't work because the cell phone broke the band.
November 18, 2013
Rated 5.0 out of 5.0 by KP53 Great place to stay
Gent is a nice town, the hotel is very conveniently located from the highways (if you are driving over from the UK). There is an excellent Tram connection to the centre so getting about is easy and very cost effective. The hotel offers plenty of room to move about (not always the case in hotels in city centres) - good sized rooms, reception area and the atrium is absolutely beautiful and functional. I would certainly stay there and also recommend it to anyone.
November 11, 2013
Rated 4.0 out of 5.0 by Vasant Great Hotel in Gent
The property in Gent has an excellent location, on the highway and not too far from the tram station so that one can reach the center of Gent. The receptionists were warm and hospitable. Their knowledge of some of the sites in Gent should be improved upon significantly.
Other wise would love to stay again.
November 4, 2013
Rated 4.0 out of 5.0 by Pensioner47 Surprisingly good food
Convenient if driving to or from UK.
Rooms as you would expect. TV. Channels could be more extensive.
Had to eat at hotel and were very pleasantly surprised at the quality.
Very close to tram for easy access to train station and Brussels for example and to city centre .
No sitting areas outside of room .
November 1, 2013
Rated 4.0 out of 5.0 by allblack71 Quality hotel
Great location near Gent, just off J14 of E40 motorway (Calais-Gent-Brussels).
Wanted to stay 4 nights but the 1 accessible room with walk-in shower was only available for 2 of the nights we wanted. Room 188 is not so large but it has everything we needed. I've encouraged hotel to consider making more "accessible" rooms available....as we really want to return. Relaxing place to stay!
Despite issues with disabled parking (on both occasions we stayed here) I'm confident hotel will resolve. Entrance is elevated so being able to park immediately outside reception entrance is important to those who cannot walk.
Day-time reception staff were delightful; we had a warm "welcome" on arrival. On departure, Jessie offered my young son some complimentary chocolates, very much appreciated.
Spacious eating area with plenty of choice at breakfast.
This time, we stayed with IHG loyalty points (but the room rates seemed good)
October 26, 2013
Rated 3.0 out of 5.0 by GBNic Stay but Not Connected
It's a Holiday Inn and it's OK, my biggest gripe and every time I stay here they say they will fix it is the WiFi.
In simple terms if you need to be able to connect and a suitable speed do not stop here, it takes me back to the days of dial up.
October 22, 2013
Rated 4.0 out of 5.0 by alain59lille Very good service and nice room
Very good experience for a family week end in gent.
October 20, 2013
Rated 5.0 out of 5.0 by pdf417 Very helpful staff
Our car wouldn't start in the morning of our departure and even though we had already checked out, the staff at reception made every effort to contact a garage where we could get the car fixed. It wasn't easy on a Saturday morning but they managed to find us the right person for the job and we were on our way soon after.
October 8, 2013
Rated 3.0 out of 5.0 by johnyjohn poor wifi
The hotel is fine. However, the wifi was terrible. As an ihg member, I would expect much more from the wifi. Unfortunately, this hotel doesn't realize how important this is for a business traveler.
October 6, 2013
Rated 5.0 out of 5.0 by Interflora Ideally situated situated hotel
I stayed at this hotel with my wife and in In-laws for a long weekend. The position of the hotel close to the tram made it easy for us to get into the centre of Ghent. The hotel rooms were clean and welcoming, the staff was attentive and polite. I would happily recommend this hotel and will come back again.
September 27, 2013
Rated 5.0 out of 5.0 by Norfolkman Loved Gent
My lady and I had three nights at this excellent hotel. Used my Award points and we were upgraded to a lovely Executive Room. (Platinum member.) Staff very helpful and attentive. Hotel fantastic for visiting the area and we took in Bruges (and nearby coast), Antwerp and Lille. Hotel is 150m from the tram stop that takes you straight into Gent, plus it runs late. Gent is lovely city with some great restaurants - Mussels to die for!! Only had breakfast at the hotel, which was great - lots of variety and the fresh orange juice machine was superb. If I have a criticism, I do not like paying for car parking (€10), especially in an out-of-town location.(Same moan for any hotel.) Free Wi-Fi though. Overall a lovely stay - thoroughly recommend the hotel.
September 14, 2013
Rated 5.0 out of 5.0 by shakybridge What a GREAT TEAM they have !!
This was the 3rd time we've stayed at Holiday Ghent.
It's a great Hotel, and very handily placed for the Tram into the city centre.
I've always found the Hotel to be clean, quiet and very helpful.
BUT this time they went the extra mile for us...
We had traveled from HI Mulhouse, nearly 400 miles away and we had (for the first time ever!) left our passports behind. We had to catch the Eurotunnel and without passports we were stuck in Belgium.
At this point Nicolaus and Jessie stepped up to the mark...
The Hotel should be really proud of these two members of staff.
They were relentless in pushing for the passports to be couriered over to us, ringing Mulhouse on numerous occasions and helping me to book two extra rooms for our unexpected extra nights holiday... They even made sure that we didn't have to change rooms... What great staff, they really helped us cure a really stressful situation...
Mr/Mrs Hotel Manager, please pat these two on the back for a job extremely well done...
August 22, 2013
Rated 3.0 out of 5.0 by Vincent123 Middle of no where
It was a nice hotel and one of the best holiday inns but its location is bad. Unless you are intown just for the expo it's still a 5-10min tram to the train station and ubsceanly far away from the city center.
August 16, 2013