Rated 4.1 out of 5 by 441
Rated 2.0 out of 5.0 by SueB4 Terrible Room
My family and I have stayed at the Clayton Crowne Plaza for the last five years. Our daughter was a student at Wash U and recently graduated. I have only used the Crowne Plaza for our visits these past five years, and this was the worst experience ever. I have been very satisfied in the past and that's why we continued to use your hotel. This time was different!! I made this reservation one year ahead of time, and we were put in an awful, tiny room, apart from all the main elevators, in the farthest corner of the hotel.
We had to call for an ironing board FOUR TIMES and it had a dirty, old cover when it finally arrived. The room was clean but the size was ridiculous. I will not be back, and it was a sad way to end our last stay. There was something definitely off with this hotel this time.
May 21, 2014
Rated 4.0 out of 5.0 by StuccoMan Nice but confusing
The hotel is nice but confusing. Certain elevators go to some places but not others. The layout is difficult and there needs to be more labels and maybe a map. The Russian lady at breakfast was FANTASTIC!!!
May 18, 2014
Rated 5.0 out of 5.0 by Frostie15 Big Improvement form last stay
I was here a year ago. It was ok stay. Internet and tv were poor. The restaurant was fair. THIS time BIG IMPROVMENT in TV quality Internet Speed was excellent, Restaurant and Grill was much better. I will return again
May 17, 2014
Rated 5.0 out of 5.0 by MartiS Great experience at the Crowne Plaza in Clayton
Everything about our 3 night stay was 5 stars including the gym, housecleaning, the friendly front desk folks and our shuttle driver Fred who was so polite and helpful.
The complimentary breakfast at the hotel restaurant was out of this world and Chris, our host bent over backward to make us feel welcome. He was responsive to all our requests. The woman making the omlettes and waffles on the weekend was a gem and so friendly. Loved the choice of restaurants within waking distance.
May 14, 2014
Rated 5.0 out of 5.0 by ARenee Helpful and courteous staff
Thank you for making my stay at the Crowne Plaza a good one!
May 12, 2014
Rated 3.0 out of 5.0 by JMTPT Check In
I was one of the first of my group to check in and waited 5 hours for my room. the others who arrived after me had their rooms ready. I don't understand why they waited so long to get my room ready. There should be a system that when a person checks in their room should be cleaned immediately. It was even an hour after the "4:00 p.m." check in time when I finally got my room. I was there for the National Fallen Firefighters Survivors Conference and being I was one of the widows it was very uncomfortable waiting so long and received no apology for the inconvience.
May 11, 2014
Rated 3.0 out of 5.0 by IHG Member Staff follow through
I enjoyed staying at this hotel. The value for the price is extremely high. However, I am extremely upset that I was informed that I would receive 600 bonus points at the beginning of my stay, due to my platinum status, as all IHG properties do. I agreed to receive the points instead of the free drink. However, the front desk person did not provide me those points now that I have reviewed my activity. I would warn all other IHG members not to stay at this hotel if they don't follow through and provide you the additional points.
May 6, 2014
Rated 5.0 out of 5.0 by mypetdogLucy Clean and Friendly
The staff is very friendly.
Rooms clean and comfortable.
May 4, 2014
Rated 5.0 out of 5.0 by clscls Staff and stay
I've stayed in a lot of hotels in the past few years, but I have never had such a wonderful experience as I had at your hotel. Every staff member I encountered was extremely friendly and gave me the feeling that we had known each other for years. Thank you. Whatever PR policy you have goes a long way and is refreshing in the Corporate controlled world. Thanks again
April 28, 2014
Rated 5.0 out of 5.0 by Jenlady12 Best hotel in Clayton MO!!
I travel several times a year to MO to visit my elderly Mother who is in a Senior Center nearby.
I've stayed at two other hotels in Clayton, and they did not compare, by far, to this wonderful, intimate hotel!
The staff were beyond courteous, the food amazing, and the room was exceptional!
I'd highly recommend this hotel to anyone looking for a place to stay in Clayton........you will not be disappointed!
April 27, 2014
Rated 5.0 out of 5.0 by shoppinggirls a great place to stay
this is my 2nd stay at this hotel and this stay was 100% better than the last one. I was highly impressed with the staff on this visit and the care that my family received. Our room was nice and quiet and clean. We will be back soon!!!
April 26, 2014
Rated 5.0 out of 5.0 by dozersmom Excellent Service
We always stay here when in St. Louis (at least 4 or 5 times per year). The location is ideal and the rooms are comfortable but what makes the stay most pleasant is the hostess Janice at the front desk. She is polite, patient, helpful and always greets the guests with a smile. We now look forward to seeing her on our visits.
April 24, 2014
Rated 5.0 out of 5.0 by St. Louie Woman Wonderful staff!
A great value with the friendliest staff. The included breakfast was very good. The owner greeted us at breakfast. The staff mirrors his kind and gracious persona.
April 22, 2014
Rated 5.0 out of 5.0 by happytraveler8 Overall fantastic
The staff was extremely nice and accommodating. We used the shuttle to Washington University and that was very convenient. The rooms were nice and quiet and the beds very comfortable. The breakfast was top-notch. We will definitely stay there again if we are in St. Louis.
April 21, 2014
Rated 2.0 out of 5.0 by SteveWashU Dirty room & broken lock
Our room's floor and bathroom were very dirty, containing prior occupants hair. Clearly was not vacuumed! Also, our room door lock broke, leaving the room completely open to the public. We brought these issues up to the front desk staff, and the maintenance man explained that if you hold down the door lock, it actually locks the door OPEN....in my opinion, there should be no such option! Luckily, none of our valuables were stolen. Although the hotel had a great deal, I don't think I'd stay there again for the above reasons
April 16, 2014
Rated 5.0 out of 5.0 by bobby s A wonderful Time
THe staff was more than friendly. They understand serving and making the guest comfortable. The beds were very comfortable and the restuarant was very good with a dynamic breakfast buffet. Shuttle to the airport was great and overall had a wonderful experience
April 16, 2014
Rated 3.0 out of 5.0 by IHG Platinum Member DJ HIP HOP Convention
The weekend of of our visit coincided with some sort of HIP HOP Rap DJ Convention for 100' s of wanna be stars.
A salesperson of MEN's Belts and/or suspenders could have made a bunch of $$$$ during this event, as 99% of the participants forgot their belts and must have left them at home.
At 4:00 am in the morning female guests of this predominately male crowd, decided to have a "woman-fest" argument in the hallway outside our room for 30 + minutes.
SO.... check what conventions are in this Crowne Plaza hotel before you book here..Very nice pool!
April 16, 2014
Rated 5.0 out of 5.0 by Garden Lady Great staff, comfortable and quiet room
We spent a weekend at the Crowne Plaza where our niece's wedding reception was held. The staff was friendly, helpful, and accommodating. The shuttle was great--we were able to arrange a trip to the zoo for ten of us via the shuttle. Also shuttled some of us to and from the airport and to and from the nearby wedding. My husband and I were pleasantly surprised to be upgraded from a regular King room to a King suite. The bed was very comfortable, and the room was quiet. Free weekend parking and a varied and delicious breakfast buffet were included. The staff was very accommodating in seating our large group together at breakfast. The only inconvenience we experienced was that one of the elevators was not working, which resulted in "elevator traffic congestion" at times; we were told that elevator will be replaced. Bars, restaurants, and shops are located within walking distance. All in all, a great place to enjoy the weekend.
April 16, 2014
Rated 2.0 out of 5.0 by BenNIC nice but old
nice but old. the staff is very nice but the general impression is of a very used place.
April 3, 2014
Rated 4.0 out of 5.0 by KCLB Great Stay
I stay there often on business. When Crown Plaza was under Priority Point, even though I my job was paying for my stay, I still received my points. I just stayed there for two and a half weeks and under this new points program, IHG, did not receive any points. A little disappointed about that....
April 2, 2014
Rated 2.0 out of 5.0 by iowatravelerfamily comfortable bed, poor front desk service!
We stayed 2 nights. Each day, the front desk staff were rude and unfriendly. Our room was somewhat dirty. Bed was comfortable and got a good quiet sleep. The one of the 2 elevators was not working the second day, which caused a long and inconvient wait, but the bell man was very nice under his circumstances.
April 1, 2014
Rated 1.0 out of 5.0 by Hack2222 Great staff, Lousy Customers
Could hear the TV from a neighboring customers all night long I dunno with it being perfectly quiet I could understand every word of the television show. It was blaring all night long. Shouldn't have to complain to the front desk. I checked out early, as the business I was doing was finished and didn't see any reason to stay another night. The staff was great.
March 29, 2014
Rated 5.0 out of 5.0 by Sue1009 A great place to stay
We were visiting St. Louis for the first time and was pleasantly surprised with this hotel. The staff was very pleasant, the rooms were clean,,,,really liked the laminate floors as opposed to carpet, the beds were very comfortable and the breakfast buffet was the best. Would definitely recommend this hotel to anyone.
March 24, 2014
Rated 1.0 out of 5.0 Thanks for calling
On the week of March 3 I stayed at the facility. After leaving, I phoned and spoke with the front desk regarding my iPad iPhone charger which I'd left plugged into the wall socket by a chair. The front desk suggested I call the next day and speak with the house keeping staff. I did as suggested and instructed the young lady to its precise location. She returned my call by stating that it was indeed precisely where I'd said, and that she had it in her procession. She then told me that she'd have it mailed to my home to which I responded there'd be no need as I was returning in two weeks to simply hold it. She muffled the phone and returned stating that would be fine.
Upon return, I asked the front desk for the item, to which I was greeted with fumbling babble. After a series of calls and excuses I elected to return to my room in utter disbelief.
The next day there was a message on the phone from housekeeping stating that they were unable to locate the charger.
I honestly travel 50 weeks a year and don't remember feeling so violated over something so small! My feelings were exasurbaited by the sentiment of the young lady at the desk exhibiting a flippant attitude toward my loss.
I believe it will be easier to find an alternative location and chain to stay within.
I appreciate your taking the time to review this letter.
March 24, 2014
Rated 2.0 out of 5.0 by not satisfied 2014 Room was good, but front desk experience was far from satisfactory
The front desk experience was far from satisfactory. In spite for making early requests (on day of arrival) they gave blunt no for extension of one hour for check out time and unfortunately I had to miss my important webex session. Each time i was assured i would be given extension however on the day of departure they said no by giving excuse that they were over the percentage of extensions!!! seriously.. what does that even mean. Even the hotel manager was most unhelpful
March 19, 2014
Rated 5.0 out of 5.0 by Liesen Comfortable bed and large rooms with large TV's
I did a retreat at the Crowne Plaza for my quadruplet grandson's for their confirmation. I couldn't get a conference room as they were all taken, so we had it in the room. My stay and retreat were incredible the service, food and rooms were wonderful. We had adjourning rooms that was perfect. The large TV's with HD entertained the boys the swimming pool was great and all the small restaurants to chose from was helpful.. I was very pleased the rooms were large, clean and accommodating. Parking was easy and staff so friendly and we loved the big beds. I will stay their again..
March 19, 2014
Rated 4.0 out of 5.0 by Bill W. Old property charm but all room amenities did not operate
I enjoyed my stay at the Crown Plaza Clayton St.Louis. The property still looks good and has old building charm. The purpose of our visit was my 4th wedding anniversary. We leased a suit with a jacuzzi because my wife loves jacuzzies. However, the jacuzzi did not work. The hotel was very apologetic and did not charge us for the stay. This was great but the malfunctioning equipment took some of the fun out of our evening.
The complimentary breakfast buffet was the best I have had.
I hope I still get my IHG reward points because the problem that occurred was not the customer's problem.
March 12, 2014
Rated 5.0 out of 5.0 by BRDAW Wonderful staff, great breakfast, comfortable room
We spent three nights and enjoyed every minute of the time. From manager (Jerry) down to the maids, everyone was welcoming, friendly, and caring. I feel like we have made good friends there. The breakfast was grand - the room was clean and comfortable. You could not ask for more from a hotel.
March 8, 2014
Rated 5.0 out of 5.0 by Cryer Dining Facility
The current dining area does not give the appearance of cleanliness.
The menu selections are too limited.This dining area doesnot look like it apart of the hotel. It is crying for help.
March 7, 2014
Rated 5.0 out of 5.0 by BKOmahan Mounds of hospitality
Everyone was above and beyond accommodating. From the cleaning people to the kitchen staff to the front desk. Even the hotel owner stopped at tables during breakfast and asked how our stay was going. Never had such a great hotel experience
March 4, 2014