Rated 3.6 out of 5 by 50
Rated 3.0 out of 5.0 by DLdldl Nice hotel, conveniently located
The hotel is right across from the airport, so very convenient. The major downside is the internet service, which was variable and disconnected frequently.
October 23, 2013
Rated 5.0 out of 5.0 by AdminAssist Fantastic Hotel and Conference Room
Recently my company held a week long conference at the Holiday Inn St Louis Airport. Sue Tippet helped us with the accommodations. The hotel rooms were perfect. The beds were very comfortable and the rooms were updated. We held a classroom style conference with around 50 attendees. The conference room was very spacious. I cannot say enough about how delicious the food was. Chef Sam really outdid himself. This hotel food was exceptionally delicious. I also want to comment on the front desk staff. Dan and Stephanie were so helpful and quickly met our needs. The rest of the kitchen and wait staff were equally as amazing, including Sam, Kevin, Sharon and Beverly. Thank you so much for making our week long conference so enjoyable!
October 16, 2013
Rated 3.0 out of 5.0 by jkosel Overall visit
When I arrived check in went well. Though I felt that front desk staff were a bit distracted.
When I went to my room I put my water bottle in the refrig and noted other beverages. My first reaction was wow at my new level they were stocking the refrig. But then when I looked down saw the garbage can filled with garbage and beverage cans.
On my way out I mentioned that there was garbage in my wastebasket. The desk staff asked I wanted the garbage can emptied. I said yes of course I would.
I left to do an errand. I came back and the manager was on the way to take care it. It was also recommended to move to another room since they were unsure the room had been made up. Reason given poor communication between front desk and house cleaning. The reason that this happened is the person who had my room checked out a day earlier then expected.
The restaurant experience I felt rushed. I am thinking that I will eat at the local restaurants in the area. Some of my colleagues are choosing to stay at other local hotels in the area. At my next visit in the St Louis area I will need to consider this as a possibility. Overall I am not unhappy with this Holiday Inn but it maybe time for a change for another chain or IHG group to get my business.
October 5, 2013
Rated 5.0 out of 5.0 by AussieBoy Excellent service
The service from the front desk staff, management, even shuttle driver at this hotel is excellent!! Very professional, very helpful.
Nice property, plenty of parking, good airport location. Internet reception can be a little dodgy.
October 4, 2013
Rated 2.0 out of 5.0 by greg40 very upset
Stayed at hotel on 9/17/13. Stay was ok . Used rewards points.
For room . Got home an couple days later my credit card was charged a fee an hotel says theres no charge an bank say the char. Is from the hotel im tired of going back an fourth becauce hotel is blaming bank for charge an bange says charge is from hotel
September 21, 2013
Rated 5.0 out of 5.0 by dog32 great service
the desk and restaurant people always make me feel welcome.
September 19, 2013
Rated 1.0 out of 5.0 by mark55555 Very Unhappy
This is my second review as my first was not approved. My room did not have internet service even though the hotel had several internet sites to log onto. I called and complained to desk and while they rebooted the network, this did not fix the problem. I tried to call the desk back 3 times, no one answered. I talked to the front desk clerk in the AM that I was unhappy, she just handed me by bill and said good bye. No apology, not even a smile on her face.
September 11, 2013
Rated 5.0 out of 5.0 by Cbug Nice quiet stay
Bed was clean and comfortable. Television beautiful picture.
August 28, 2013
Rated 3.0 out of 5.0 by Keepfoldingit Internet
The wifi here is terrible. I was unable to work from my room.
August 19, 2013
Rated 3.0 out of 5.0 by EastWestBZMom Comfy
Will stay here again, as it worked for a short visit,
close to airport, close to UMSL which we visited.
Comfy beds, clean and updated to look very current. Wi-fi is extremely slow, which was a bummer. Staff was courteous, but not extraordinary.
August 16, 2013
Rated 5.0 out of 5.0 by dog32 nice time, good service!
not my first time here, this my hotel of choice near the airport. the important things to me are, good van service, good food, nice people,comfortable room, which is created by the good management at this hotel. they always come through for me.
July 15, 2013
Rated 5.0 out of 5.0 by Sarah87 Park and fly
We got in late sat night just to stay for an early flight we were not able to have any of the food. But would recommend them. We had a late flight back and then got delayed and they came a picked us up late at night as well and was great service no complaints at all.
July 14, 2013
Rated 4.0 out of 5.0 by canadiennebelles2 Pleasant stay and friendly staff
This hotel is in an excellent location to get to the airport. They provide a frequent bus link to and from the airport and even to the Rent a Car sites.
Breakfast food needs a visit from Master Chef!
June 24, 2013
Rated 4.0 out of 5.0 by mhaed The stay and park package was great
That was a great convenience since I drove in so late the night before my flight and didn't have to get up a hour earlier to move my vehicle. The two van drivers were so very nice, helpful and professional.
June 20, 2013
Rated 2.0 out of 5.0 by TAZLAMA NOT TO HOLIDAY INN STANDARDS
HAIR IN TUB
ONLY SHAMPOO AND BAR SOAP NOTLOTION OR CONDITIONER
NO WATER FOR PRIORITY MEMBER
ALL DOORS RECEIVE NEWSPAPERS EXCEPT MINE
TOLD DESK REP AND REALLY NOTHING DONE.
ONLY TLOLET PAPER IN BATHROOM WAS APARTIAL ROLL THAT WAS 3/4 GONE.
OVERALL THOUGHT THE HOTEL WAS FILTHY AND NOT TO STANDARDS OF MOST HOLIDAY IN PROPERTIES I STAY AT ON MONTHLY BASIS
June 18, 2013
Rated 4.0 out of 5.0 by doyle7152 helpful staff
the staff was very helpful, from the front desk to the shuttle driver. We would stay here again in the future!
June 14, 2013
Rated 5.0 out of 5.0 by dog32 Awesome!
I ALWAYS have a good experience at this hotel and recommend it very much who has a St Louis airport or area stay.
Reliable van service, good food and an attentive staff, front desk personel and management that see to your needs, nice rooms and comfortable beds. What else do you need?
June 14, 2013
Rated 2.0 out of 5.0 by Amanda312 Odd Treatment
There were many times in which our stay at the Holiday in was not all that great. The truth is that it all boiled down to two things, the bed was as hard as a rock, and the staff was just not very nice.
When I stay at a hotel I expect to be treated in a kind manner. However when we stayed at this hotel we were never once asked if there was anything they could do to make our stay better, never once asked how we were enjoying our time, and when we had a billing issue never once did they verbally accept their role in the situation.
However, on several occasions we had front desk staff, or wait staff in the restaurant, actually huff and puff and roll their eyes. We also had housekeeping staff walk in our room and stand there when my partner and I were in an intimate situation. We did not bring this to the attention of the front desk since it was so early in our stay and the rest of the hotels in town were booked and the front desk really didn't seem to care about anything we asked about or said. No one seemed to enjoy their job. It all seemed to be as though we were putting them out. We were very disappointed and uncomfortable for our entire stay. We saved for four months for that trip and the biggest part of it...the hotel...was miserable.
June 4, 2013
Rated 3.0 out of 5.0 by gotocali overnight at airport
This hotel is adequate for what it is most used for...overnight stays and/or parking instead of airport. It is the old Doubletree Hotel and is close to the airport. It serves what is needed.
May 30, 2013
Rated 5.0 out of 5.0 by Donnav Excellent
Our stay was great. Very comfortable. Aver helped us and Manager was right on top of it to set up our roll away bed in another room. Excellent Shuttle service to and from the airport.
May 28, 2013
Rated 4.0 out of 5.0 by jkosel Hotel
Overall happy with the hotel but the restaurant could use some help. I had dinner and the meal presentation was not what I expected for the price of the meal. Please do not put a load of onions on a Rib Eye steak. It took away from the meal. The waitress was attentive and noticed I had not finished the steak. She asked was something wrong. At that point I really did not want to deal with the situation.
I would work on improving the food service especially when foot traffic is light. I got the impression that I was a inconvenience being there. I probably was wrong just my first impression.
May 16, 2013
Rated 4.0 out of 5.0 by parag0d Great overnight stay close to airport
We were looking for a Holiday Inn Express (our hotel of choice) near the STL airport. This fit the bill. Pretty standard Holiday Inn Express experience... decent room, fairly comfortable bed, clean room, quiet, etc. The one thing that really set it apart was the "park and fly" option. Basically, you can park your car there and they provide shuttle service to and from the airport on demand. That saved us quite a bit in parking fees at the airport garage and no fighting with walking while carrying all of our luggage in a parking lot. I would recommend this property.
May 11, 2013
Rated 4.0 out of 5.0 by byoun4 Not a bad place to spend the night!
The hotel and rooms were very clean. I will say the beds (for full) were very small and too firm for my taste. Also, we purchased the pay and go package so we could spend the night, be shuttled to the airport, and leave our vehicle. I made the arrangement through a chat session on the holiday inn website and when we checked in we were told the rate was wrong and they charged us an extra $10 which I thought was unprofessional and unfair.
May 7, 2013
Rated 3.0 out of 5.0 by kelvinlls Convenient location from STL Airport, no-frills service
Convenient location to STL Airport, with free shuttle service by the hotel. The front desk was not particularly friendly at the time of my check-in and check-out. The rooms are nice and clean, but does not come with free breakfast unlike other hotels.
May 7, 2013
Rated 4.0 out of 5.0 by jkosel Business Stay
I did not find anything unacceptable. The place serves it's purpose for my business trip needs. So far to date and I usually stay here for overnight for the flight the next day.
The restaurant/bar has been okay and works especially if you do not feel like going out after checking in.
Though the last time I stayed as another reviewer indicated the wireless service was poor. It seemed to be working better at my last stay.
April 29, 2013
Rated 3.0 out of 5.0 by Holidayinnregular25 Internet was useless
I will not stay here again until the Internet actually works and the air conditioning units are changed out. The AC was so loud I could not sleep. The Internet was so slow it was impossible to use. When I could connect it was so slow by the time I could try to see anything I was knocked off.
April 14, 2013
Rated 5.0 out of 5.0 by EricL comfortable and close to airport
Very comfortable room. Exercise room was great with nice selection of equipment. Breakfast selection was very good in restaurant. Would stay there again.
April 13, 2013
Rated 2.0 out of 5.0 by jfdsa Service the good & the bad
The breakfast/refreshment waitress provided exceptional service in a professional and friendly manner. She should be commended for her customer service skills.
Now the front desk is a different story. It actually took 25 minutes to check in. Evidently, my company forgot to make my room reservation, at the time that they booked the hotel conference room. The lady at the front desk actually had me start up my laptop to look up the reservation confirmation code. Which she could not find any record of. Finally, I said well do you have any rooms? Her response sure. Then she looked up my priority club number and said "What type of room would you like?"
The best part of this hotel was the service I recieved in the breakfast area.
April 12, 2013
Rated 2.0 out of 5.0 by PriorityClubMember1 Shuttle service
My plane landed around Midnight. I was told you have no service avialable to pick up customers until 5am and to catch a cab, which you would gratiously reimburse $10.00 - the cab was $15.00 - so I paid $5.00 for the pleasure of using your fine establishment. When I checked in, I was told the van would be able to take me to the Thrifty Car rental counter. When I asked the driver the next morning, he informed he he didn't have the time to take me to thrifty and instead took me to the Termial where I had to get the Thrifty shuttle.
I don't appreciate being lied to.
April 9, 2013
Rated 4.0 out of 5.0 by Pnott07 Overall a good place to stay
Easy to get to, close to the airport, clean modern rooms. Friendly and helpful self and took great care of the group I was with having a seminar in the hotel. Food at the restaurant is ok and could use an upgrade but overall a good experience.
March 29, 2013