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Rated 3.6 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by shuttle drivers very good No problems with shuttle being used to near by restaurants. Quick service for coming and going to restaurants. January 14, 2014
Rated 1.0 out of 5.0 by stay somewhere else Unless you expect to a hotel that doesn't meet the standards of this chain, stay somewhere else January 14, 2014
Rated 2.0 out of 5.0 by Outdated and need of repairs As a Brand Loyal customer of IHG, I am now going to explore other chains for my business and personal travel. Overall quality and value of IHG properties have been disappointing over the last year. January 14, 2014
Rated 1.0 out of 5.0 by no water Low for this stay. No shower water available. Usually very pleased with my Holiday inn stays January 13, 2014
Rated 4.0 out of 5.0 by Pillows Your pillows are terrible! They are about the size of a stamp January 12, 2014
Rated 2.0 out of 5.0 by Needs a redo The hotel is tired. The beds was old. The furniture was old and beat up... The bathroom was old. The sink was short of normal height and the toilet was the weirdest thing I have ever seen. It was short and round and small... weird. January 11, 2014
Rated 5.0 out of 5.0 by good service i always get a fair deal and good food at this hotel. January 9, 2014
Rated 5.0 out of 5.0 by Availability of Park and Fly It is so convenient to leave your car there and be shuttled to the airport to get your flight and to be picked up and returned to your car when you return. January 6, 2014
Rated 3.0 out of 5.0 by Review Did not acknowledge rewards status. Had to ask for water . January 5, 2014
Rated 5.0 out of 5.0 by Great Room and Great Service The Parlor Suite is beautiful and comfortable. It was just what I needed for a short, relaxing getaway. Room Service was fast, friendly and the food was fantastic. I would stay here again should the need arise. January 3, 2014
Rated 5.0 out of 5.0 by Great Front Desk and Transportation to the Airport(Driver) The people were great from the moment we arrived until we left. No problems with anything during our stay. January 2, 2014
Rated 4.0 out of 5.0 by Nice place to rest Arrived after a long day, was greeted as a Gold Member and allowed to choose room floor. Had a great stay and relaxed. December 23, 2013
Rated 5.0 out of 5.0 by Excellent service Asked for address for mall. They had pre printed map quest and coupons. Clean comfortable rooms. December 12, 2013
Rated 3.0 out of 5.0 by Good hotel, poor restaurant service The only downside to staying at this hotel was trying to eat in the hotel restaurant because the service was terrible. When others who arrived after I did began getting their food, I paid for my beverage and left. The waitress had no clue what she was doing. December 8, 2013
Rated 5.0 out of 5.0 by staff and service the staff always treat me with great service. IE the management is good! November 26, 2013
Rated 1.0 out of 5.0 by Time to change So, when I review the reviews that are online….seems pretty much cookie cutter. I complained about the AC and all I was told at the desk was thank you for letting us know, maintenance will take care of it. If you like air at night, this is not the hotel for you. The temp in the room seemed to be telling me temperature outside because it was NOT that cool in the room. All you will get is a VENT running. (I let the front desk know, "thank you for letting us know someone will fix that") The toilets seem VERY low to the ground, if you have a knee replacement this might not be easy. Food was ok at the restaurant, one time ordering though the order was WRONG, and I had taken it to my that was that. What is wrong with the wireless at this hotel? Why do you see like 5 connections, and BTW all of them are BAD! Worst connection I have seen since DIAL UP. I'd offer nothing instead of what you have. Don’t reply and give a cookie cutter response, put more points in my account or do nothing… that seems on the reviews that I’ve read….you’ve done nothing or let me say this…you WON’T change anything. November 12, 2013
Rated 5.0 out of 5.0 by great place, this place is awsome! great location, fair price!! November 12, 2013
Rated 5.0 out of 5.0 by Great customer service. Clean, comfortable room. The staff was very helpful and friendly. The room was clean and inviting. The on-site bar/restaurant had excellent food at very reasonable prices. November 12, 2013
Rated 4.0 out of 5.0 by Restaurant is terrible. The hotel was fine as far as Holiday Inn standards are concerned. The restaurant was having a "Prine Rib" special. I was a little leary but it sounded good so I wne t ahead and ordered it. I asked for mine to be as rare as possible. it came ot the table brown, tough, and tasteless. it might have been the worst piece of meat I ever put in my mouth. Totally inedible. November 4, 2013
Rated 5.0 out of 5.0 by awesome breakfast You must try Jose's cinamon roll french toast!! It was delicious!! He is an awesome chef. He came out and talked to us. We were on Our way to my Mom's 62nd class reunion and stayed the night in St. Louis before driving on to Hannibal. October 24, 2013
Rated 3.0 out of 5.0 by Nice hotel, conveniently located The hotel is right across from the airport, so very convenient. The major downside is the internet service, which was variable and disconnected frequently. October 23, 2013
Rated 5.0 out of 5.0 by Fantastic Hotel and Conference Room Recently my company held a week long conference at the Holiday Inn St Louis Airport. Sue Tippet helped us with the accommodations. The hotel rooms were perfect. The beds were very comfortable and the rooms were updated. We held a classroom style conference with around 50 attendees. The conference room was very spacious. I cannot say enough about how delicious the food was. Chef Sam really outdid himself. This hotel food was exceptionally delicious. I also want to comment on the front desk staff. Dan and Stephanie were so helpful and quickly met our needs. The rest of the kitchen and wait staff were equally as amazing, including Sam, Kevin, Sharon and Beverly. Thank you so much for making our week long conference so enjoyable! October 16, 2013
Rated 3.0 out of 5.0 by Overall visit When I arrived check in went well. Though I felt that front desk staff were a bit distracted. When I went to my room I put my water bottle in the refrig and noted other beverages. My first reaction was wow at my new level they were stocking the refrig. But then when I looked down saw the garbage can filled with garbage and beverage cans. On my way out I mentioned that there was garbage in my wastebasket. The desk staff asked I wanted the garbage can emptied. I said yes of course I would. I left to do an errand. I came back and the manager was on the way to take care it. It was also recommended to move to another room since they were unsure the room had been made up. Reason given poor communication between front desk and house cleaning. The reason that this happened is the person who had my room checked out a day earlier then expected. The restaurant experience I felt rushed. I am thinking that I will eat at the local restaurants in the area. Some of my colleagues are choosing to stay at other local hotels in the area. At my next visit in the St Louis area I will need to consider this as a possibility. Overall I am not unhappy with this Holiday Inn but it maybe time for a change for another chain or IHG group to get my business. October 5, 2013
Rated 5.0 out of 5.0 by Excellent service The service from the front desk staff, management, even shuttle driver at this hotel is excellent!! Very professional, very helpful. Nice property, plenty of parking, good airport location. Internet reception can be a little dodgy. October 4, 2013
Rated 2.0 out of 5.0 by very upset Stayed at hotel on 9/17/13. Stay was ok . Used rewards points. For room . Got home an couple days later my credit card was charged a fee an hotel says theres no charge an bank say the char. Is from the hotel im tired of going back an fourth becauce hotel is blaming bank for charge an bange says charge is from hotel September 21, 2013
Rated 5.0 out of 5.0 by great service the desk and restaurant people always make me feel welcome. September 19, 2013
Rated 1.0 out of 5.0 by Very Unhappy This is my second review as my first was not approved. My room did not have internet service even though the hotel had several internet sites to log onto. I called and complained to desk and while they rebooted the network, this did not fix the problem. I tried to call the desk back 3 times, no one answered. I talked to the front desk clerk in the AM that I was unhappy, she just handed me by bill and said good bye. No apology, not even a smile on her face. September 11, 2013
Rated 5.0 out of 5.0 by Nice quiet stay Bed was clean and comfortable. Television beautiful picture. August 28, 2013
Rated 3.0 out of 5.0 by Internet The wifi here is terrible. I was unable to work from my room. August 19, 2013
Rated 3.0 out of 5.0 by Comfy Will stay here again, as it worked for a short visit, close to airport, close to UMSL which we visited. Comfy beds, clean and updated to look very current. Wi-fi is extremely slow, which was a bummer. Staff was courteous, but not extraordinary. August 16, 2013
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