Rated 4.2 out of 5 by 312
Rated 5.0 out of 5.0 by Princess Hippie Chick Stay and Park
Staff is great. I stay here when I have a very early flight. I love that I can stay and leave my car for the few days I am gone at no additional charge. I would rather stay in a nice hotel with free parking, then pay the parking garage. I have always gotten great service here.
June 16, 2014
Rated 4.0 out of 5.0 by sdc5213 Work Conference
Overall the stay was great. This was my second stay there since February. The beds and pillows are very comfortable, rooms are cool and quiet even being so close to the airport I rarely heard the planes in my room! Staff are very friendly and service in resturant and bar was excellent. Breakfast was really good! Only negative was that daily cleaning up of room was poor. Dirty glasses from bar and bottles were left sitting for multiple days. Bathroom floor was never cleaned up despite hair and dirt from wet areas being walked on. Linens were not replaced as used. However the towels and washcloths were very plush!
June 13, 2014
Rated 5.0 out of 5.0 by TO1821 Quiet Room - Comfortable Bed - Phenominal Service
The hotel was very full but I never heard a soul. The bed was extrememly comfortable. The parking lot is large but the front desk guided me to the best spot. Love the large refrigerator, microwave and Keurig Coffee Maker! Great location too!
June 13, 2014
Rated 4.0 out of 5.0 by jody75 St Louis June 2014
Okay started out in a room where the AC was not working.
As soon as I called the front desk they sent someone up to service it...and they moved me into a room that had the AC functioning right away.
Not everything works correctly all the time - the difference is in how management corrects the problem! And the mgmt. on site handled this correctly!
June 11, 2014
Rated 5.0 out of 5.0 by drlinda Great Hotel
used this hotel for the park and fly service. Shuttle service was great. Shuttle driver gave me directions on how to leave the hotel when I returned. The service desk was very friendly. I received complimentary items (razor, shaving cream) that I had forgotten to pack. The only downsides were having 2 double beds instead of 2 queens and not having a refrigerator in the room. But the location was excellent. The hotel itself was very clean and updated.
June 11, 2014
Rated 5.0 out of 5.0 by Drea43 Great place to stay
I have stayed here a couple of times and had an overall great experience! This last visit was good, but the tub looked like jit needed to be resurfaced.
June 10, 2014
Rated 5.0 out of 5.0 by Beechie great bartender, good room
this isn't much of a review, we only stayed one night and had to get up at 3:30 am. had 2-3 drinks at the bar very good bartender and great conversation
June 10, 2014
Rated 5.0 out of 5.0 by General Cupcake Great hotel and above and beyond staff
I stayed here on business and the meetings were handled perfectly. The lunch for the participants was well prepared and there was plenty of it! But the best part of this hotel is the people who worked there...everyone and I mean everyone looked and acted like they enjoyed their job. They went out of their way to help in any way possible. I have recommended to my company to continue to use this property for future meetings.
June 8, 2014
Rated 5.0 out of 5.0 by kmadh711 GREAT hotel with many amenities
I have stayed at the Crown Plaza- St Louis Airport a few times and have had a great experience every time. The rooms are very nice and clean and I had a great experience the most recent time, as the staff upgraded me to a nicer room (I assume because I have stayed there multiple times). In any case, the room overlooked the pool and it was even nicer than I thought, because my infant daughter could crawl out to the balcony and sit there with my and look down at the pool (without having to worry about her safety). We were able to sit out there and enjoy the noise of the waterfall and the nice view below. We had a great time.
Thank you for making our stay so comfortable. We will continue to book here when we have early flights out the following morning or if for any other reason we are staying in St. Louis!
June 7, 2014
Rated 5.0 out of 5.0 by S Adams Great Staff, Clean
The ambiance in the Hotel was far more superior than any other Hotel in the area. The Staff was very eager to serve you throughout the entire Hotel. The restaurant had very good food and selection. I highly recommend this Hotel!
June 5, 2014
Rated 1.0 out of 5.0 by Jayde Will not return
Have stayed at other Plaza's but never had this kind of service before. First the good: beds comfy and area quiet. Room clean. Breakfast buffet wonderful along with the staff in the hotel restaurant. First day, No bath mat and room keys did not work.....we were given four or five new sets of keys during a two night stay. The first night they bought us a drink from the adjoining Friday's restaurant and delivered it to our room. We had gone to Friday's for dinner and the service was very poor. Floor so sticky our shoes stuck to the elevator floor afterward. Next day we came back to the room and keys did not work. Housekeeping had turned off the air conditioning. The staff gave us $30 of coupons for Fridays. You got it....could only be used at their Fridays and it was our last night there. So we ordered room service and when they delivered the meal they informed us they couldn't take the coupons on room service orders. Without more details I will tell you they accepted the coupons!
June 3, 2014
Rated 5.0 out of 5.0 by JourneyOn Brief Stay
We only stayed one night at Crowne Plaza prior to a trip leaving out of St Louis Airport. We will definitely return in the future whether we are just visiting St Louis or going on another flight.
June 1, 2014
Rated 5.0 out of 5.0 by Carmela2901 Great Getaway
My husband and I enjoyed this Crown Plaza stay. During the Memorial Day holiday, I decided to take flight. No agenda, no stress, no cooking. Sometimes this does you and the invited/non-invited guests good. I decided my husband and I work too hard, went through the roughest winter we've seen in a very long time. If you know like I know, if he's around town anywhere - he's working. Not only that, but if I'm around town anywhere - he's working me! I told my husband we are leaving for the holiday, no plans, no agenda (I wish no cell phone - LOL), no STRESS. We stayed an additional day and all was well. Enjoyed the hotel, staff. Couldn't have been better!
May 30, 2014
Rated 4.0 out of 5.0 by faithfullee Antoher great stay!
I've stayed at this Crowne Plaza on numberous occasions and have never had a bad experience. The rooms are always clean, as are the common areas. We used the pool and had plenty of towels and room to sit and hang out. I love that TGI Fridays is onsite as it makes for easy dinner plans.
May 29, 2014
Rated 4.0 out of 5.0 by Wes11 Service and hotel
The staff were amazing. Very friendly.
The hotel is very nice. The ladies in the executive lounge were awesome.
May 26, 2014
Rated 5.0 out of 5.0 by tbarnes757 Fantastic experience
Checked in on a Wednesday night. Was greeted as a platinum member and given a complimentary upgrade to a very nice room!! The hotel was hosting a "manager meet n greet" this night that featured free drinks and finger foods. Also featured a concierge lounge on the top floor for Platinum and gold members. It was very pleasant. I asked a random staffer in the lounge for best route to the Cardinals game. She informed me of construction and recommended a certain route. It was perfect. Definitely helped out. Overall, I was very pleased and impressed with this hotel. Will definitely stay there again!!
May 25, 2014
Rated 5.0 out of 5.0 by Jerk with the Merc Help
I think the rooms, elevators, restaurant should have signs posted You Must wear shoes too and from the Pool Area, also in the Elevators, and YES SHOES must be worn in the Dining Areas, this includes CHILDREN.,
I have been had toes removed because of an infection I pick up in a hotel (not YOURS) and this really bothers me when I see people going barefoot in the hotels.
May 21, 2014
Rated 4.0 out of 5.0 by bderoulet love the place
The only thing is access to get there but unfortunately you cannot change the location. Getting to the hotel was difficult. Also the tub faucet was difficult to operate.
May 15, 2014
Rated 5.0 out of 5.0 by ltci Very Upscale
We have been to this property several times in the past---staying over night for a morning flight. We have never been disappointed--the rooms are very nice and clean--the staff members are all great and it is nice to check in, get settled go have dinner and not have to leave the building.
I would highly recommend this hotel--for a one night stay or for a longer stay--you will not be sorry!
April 29, 2014
Rated 4.0 out of 5.0 by James1154 Nice hotel
I highly recommend this hotel. Everything was great except for the wireless Internet service. I cannot bash the entire experience due to this, but if anyone would be expected to continue their business/work activity during their stay...that would be impossible. Hotel property is a little difficult to get to due to interstate off ramps, one way traffic, etc.
April 21, 2014
Rated 5.0 out of 5.0 by Billreview Excellent Crowne Plaza
I loved this hotel. The room was large, clean and comfortable. The staff was friendly and I loved the breakfast buffet every morning.
April 19, 2014
Rated 5.0 out of 5.0 by Tallulah32 Excellent hotel
I had a clock radio in my room that I couldn't get the alarm to stay off. It went off every night at midnight and again at 4 a.m. I didn't tell anyone about it because I would forget it in the confusion of getting ready in the mornings then wouldn't think of it again until it woke me up. So that was my fault not the hotel's.
I can't say enough about the staff, I was always met with a smile and a willingness to help with anything I requested. I especially want to mention Robert, one of the desk clerks, he really made the extra effort to help an old white haired grandmother. He is a keeper. I also have to mention Sheila, another desk clerk, she was so helpful. A real sweetheart.
The only problem that I could see was the restrooms were so far from the conference rooms. Seems like they should be closer because it was quite a distance to walk to get there and you missed so much of your meeting.
April 16, 2014
Rated 2.0 out of 5.0 by KGG2014 An "okay" hotel
This hotel has a great staff.....after that the place is just okay.....on a previous visit the hotel A/C did not work....
This time the in-room internet was not usable.....staff appeared lost about the problem.
April 13, 2014
Rated 3.0 out of 5.0 by Rlgould Internet
Wireless Internet speed is vintage 1995. Horribly slow!
April 12, 2014
Rated 4.0 out of 5.0 by Need57 Nice property. Excellent layout.
Everything at this property is convenient and is easily accessed.
The pool facility and fitness room are excellent.
April 8, 2014
Rated 2.0 out of 5.0 by MagazineEditor disengaged staff and no internet
I stayed at the Crowne Plaza near the St. Louis airport while doing a magazine interview at a nearby Fortune 100 company. I had no internet that worked well all week. Sometimes I could email, most of the time I could not. I talked to the front desk three times. I even talked to the manager after catching him in the lobby.
When approaching staff with one small request three days into my stay (can my room be cleaned at lunch so I can work after) I received a surly response. When asked if the hotel had umbrellas to loan guest, I was laughed at. "Umbrella? I got my own but you can't have that." The TGI Fridays in the hotel smelled like clorox and garbage every time I went in.
The bartender in the lobby bar was excellent, polite and good at customer service. The room was clean and it was quiet.
April 7, 2014
Rated 2.0 out of 5.0 by Road time Premature Checkout
The stay was uneventful for the most part on this multi-day stay, however on the second night the front desk manager for what ever reason decided to check me out of my room even though the reservation was for more than the one day. I was lucky enough to find out before my belongings were removed and the room rented out to another party.
March 31, 2014
Rated 1.0 out of 5.0 by kdc007 Better House Keeping
Out of all the hotels I have stayed at for work I have never been so disgusted with the housekeeping as I was at the Crown Plaza. I have stayed at several Crown Plaza's and loved them.
When I arrived in my room I found clumps of hair, almost as though the maid forgot to vacuum throughout the room. When I pulled the covers back I found hair within the sheets, there was a maid cleaning the room next to mine, I explained what I had found in my room. Without missing a beat the maid handed me sheets to change my bed, and told me to leave the dirty sheets in the hallway.
On my second night there I had to call down to the front desk for a clean towel, and shampoo because when they cleaned my room they failed to leave any. I have already voiced my concerns to my company about having our customers stay there unless something is done about their housekeeping.
March 27, 2014
Rated 5.0 out of 5.0 by Rachelle123 Comfortable Stay, Friendly Staff
This is a beautiful property with very friendly staff who are eager with anything you may need. The room was very comfortable and very clean. No complaints other the fact my room was over the heating/cooling units and it could be noisy when they were on full blast. All of the staff including front desk, shuttle drivers and housekeeping were very friendly and always smiled made you feel like family at this hotel.
Thanks again for the great stay!
March 17, 2014
Rated 5.0 out of 5.0 by MAY50 Great Hotel Shuttle Service to & from STL Airport
Hotel is very convenient to STL Lambert Airport and offers very timely and quick shuttle service to airport with friendly drivers. Hotel rooms and amenities are always clean & comfortable.
March 12, 2014