Rated 4.2 out of 5 by 270
Rated 5.0 out of 5.0 by GR27 Will stay again
Loved the concierge room! Great snacks and drinks.
January 14, 2014
Rated 3.0 out of 5.0 by Vet60 Comfortable bed but poor housekeeping service
When we arrived on 12/30, our first problem was that the coffee pot and coffee maker were not cleaned. I cleaned both. The next day,
after arriving back from a late breakfast we noticed our room was not cleaned. I called the front desk for clean towels and more coffee.
A young lady came up with both, my friend asked her for some more shampoo and she said she don't think there were anymore. I asked her about cleaning the room and she said she can come back after she finish a room down the hall, and she had to get some gloves. I advised her she can come back after 6:30pm, after we go downstairs to the party if she would like and she said no she will be right back. She never showed. Upon check out 1/1 I advised the lady at the front desk in regards to the same and she apologized and said she would report this. I dont think she did.
January 6, 2014
Rated 5.0 out of 5.0 by TThien Wonderful hotel
I was traveling with a colleague on business and this was the first time she had stayed in a Crowne Plaza hotel. She was very impressed with the hotel and the staff. She remarked how they appeared to "know" me when I checked in. (she was referring to my Platinum status) I appreciated the acknowledgement as a tier member and will have to say, I received more "perks" from this hotel than I am used to receiving. The hotel was superb and beautiful. The staff was so friendly and helpful. Having TGIF restaurant in the hotel was very nice too! The hotel shuttle was very quick to pick up from the airport. Overall, a very pleasant business trip and stay. Will definitely stay here again in the future!
Would like to give a thank you to staff member Sandra, who was the most friendly and engaging person and actually made check-in a very pleasant and enjoyable experience!
January 2, 2014
Rated 5.0 out of 5.0 by LJPearl Had a Wonderfl Time!
I had my wedding reception at Crowne Plaza Hotel and also stayed there for one night. The staff was courteous, knowledgeable, and very professional. The rooms were extremely clean, the bed was comfortable, and it had an excellent view. I ate dinner at the hotel as well as breakfast; and the food was excellent (prepared by a top-notch chef). This hotel is conveniently located near the airport and is close to all the major interstates. I would recommend this hotel to anyone in need of some rest and relaxation; or for a business trip.
January 1, 2014
Rated 5.0 out of 5.0 by MissPlatinum First Class Park 'N Fly
We like the Bridgeton Crowne Plaza near Lambert Airport. The front desk staff is always friendly, the hotel gives upgrades to elite-level loyalty program members, the swimming pool is nice, the lobby is very spacious and inviting, and the hotel has a nice cafe plus a TGI Friday in -restaurant.
The shuttle drivers arrive in just minutes to the St. Louis Airport, and the car is secure while we are in another city. We can catch a direct fly to many cities that is unavailable from where we live in Southern Indiana. We have stayed at this hotel a dozen or more times over the last 10 years, and we always have a consistently good experience. Plus the hotel is very reasonable compared with other Crowne Plaza hotels, because the airport at St. Louis is essentially underutilized since the closing many years ago of Pan Am airlines.
The hotel just completed a remodel and the hallways and common areas are very updated and attractive.
December 28, 2013
Rated 5.0 out of 5.0 by livinthedream Excellant service and great accomodations
The staff was excellent and attended every need. From the front desk to housekeeping, all were attentive and friendly at all times. The location was perfect for my business needs and the hotel property was very well kept. I will be staying here again when the need arises and I recommend this property to anyone, business or pleasure!
December 25, 2013
Rated 5.0 out of 5.0 by Armymom2013 Dreary weather, but wonderful stay!
I did not expect to pay such a reasonable price for such high quality and service. There was major bad weather with snow and sleet and being in a warm and cozy hotel with all the amenities made it feel like a wonderful vacation. I wish I would have pack a swim suit and I would have enjoyed the indoor pool. I would definitely stay here at the Crowne Plaza in St. Louis if that chance arises again.
Thank you all for a warm comforting and pleasant experience.
December 20, 2013
Rated 5.0 out of 5.0 by JLLCK Outstanding Value
We stayed at this hotel and left our car (at no extra charge) while we flew out on vacation. They offer free shuttle service to and from the airport (approx 5 minutes). Please remember to tip the driver! A TGIFridays is attached to the hotel and the hotel has a restaurant as well that offers breakfast which we did not try.
The rooms were nice and the hotel has been recently updated.
December 20, 2013
Rated 5.0 out of 5.0 by ss1s1 excellent perks and accommodation
Overall loved the service and staff. Last minute business meeting and the hotel went above and beyond our needs. Will use this hotel without a doubt next time I am in St Louis.
December 19, 2013
Rated 5.0 out of 5.0 by DCWill Comfortable room for a weary traveler
I was stranded in St. Louis recently while en route to California for a job interview. I was nervous, frazzled and tired--and the Crowne Plaza St. Louis Airport staff went above and beyond to be awesome, treating me like a complete VIP, making sure I was up in time for the shuttle the next morning, and providing for my comfort. I couldn't have asked for more.
I got the job. If I'm ever in St. Louis again, I know exactly where I'll stay. Thanks so much again.
December 19, 2013
Rated 4.0 out of 5.0 by LaurieG12 Laurie G
This hotel is very accommodating and great location to the airport. The restaurant however is horrible. We went there to eat dinner and ended up only having coffee due to cleanliness and staff issues. There were dirty tables around us and hordes of staff clowning around in the kitchen. We went back to our room and later ordered room service and the food was very good. This TGI Fridays needs a total cleaning job and some new management. It is dragging this nice hotel down badly. It could possibly even prevent me from wanting to stay here again and that is a shame as the hotel experience was great.
December 16, 2013
Rated 5.0 out of 5.0 by lifevantage1 enjoyable experience
From staff to accommodations this facility ranks among the best. I value the time and experiences I have enjoyed at this facility. Thank you.
December 10, 2013
Rated 1.0 out of 5.0 by Cheese Not organized not clean hotel
I got a room was a miss not ready then they kept me waiting more than 3 hours to get other room...
I didn't like this hotel at all.
December 9, 2013
Rated 5.0 out of 5.0 by gmaninky Second stay
Second stay in about 2 weeks. Although we had a small issues with the room last time, this stay was excellent. Very clean, staff is friendly. Slowly becoming our hotel of choice in this area.
November 29, 2013
Rated 4.0 out of 5.0 by TMichigan Enjoyable Experience
I found the hotel to be amazing. I was very pleased with my room, and the location of it in relation to the airport was perfect. I dropped my rental car off a day early. The shuttle service was perfect and fulfilled my needs to get to the airport. It was beautiful...
Fridays Resturant on the property. Not pleased with the resturant at all. It was not clean and service was poor. I would not eat their again. Hight level of noise. Tried to unwind. I ordered my food, but changed my mine about dinning in the resturant. Got it to go.
Thank you to the staff and I will be a guest at the Crown Plaza again!
November 27, 2013
Rated 5.0 out of 5.0 by 1JCP What a great team!!
The hotel is very easy to stay at because the staff is so obliging.
The recent update makes the surroundings fresh and attractive.
The one improvement is to have TJIFriday's have a wider choice of healthy food on the menu.
November 24, 2013
Rated 4.0 out of 5.0 by JackTX Friendly staff
Staff went out of their way to make stay comfortable.
November 24, 2013
Rated 5.0 out of 5.0 by Jason1300 Business before Dallas
Great room, comfortable and the park and ride was a great solution instead of parking garage.
November 22, 2013
Rated 5.0 out of 5.0 by 1219Tinman Great service and really nice people
This was a great location, with really nice people. I will be staying here again
November 22, 2013
Rated 5.0 out of 5.0 by Huskerrat1 Boy's Weekend
We had a great time at your property. We almost stayed at another hotel closer to the airport and we are glad we didn't. Shuttle drivers were great and took us any where in the proximity around the hote. Harley was especially helpful and took us to a sports bar that turned out to be fantastic. Thanks.
November 22, 2013
Rated 5.0 out of 5.0 by Jerry2736 Great reception
Really enjoyed my one night here. Reception staff really brilliant, food in TGI Fridays really good as you would expect, great breakfast. For a very busy hotel near the airport absolutely excellent.
November 20, 2013
Rated 4.0 out of 5.0 by tuyhoa7 housekeeping
Black lady house keeper who cleaned rooms 628&630 at around 2pm,friday 11/15/2013 was very nice and efficient, a plus for your business. the staff at the check in need to work on their personality. they seem reluctant to release my deposit ,third time I had this problem,. the hotel does, however, recognize club members that's a good thing.
November 20, 2013
Rated 5.0 out of 5.0 by stc4thee Beautiful Hotel and welcoming
This hotel is gorgeous and the rooms are clean and accommodating. A very pleasant stay!
November 18, 2013
Rated 3.0 out of 5.0 by Ramalamadingdong Crowne Plaza parking
I stay here 6-10 times per year as our company headquarters are in St. Louis. These last 4-5 times the parking situation has been horrendous. Even at 4 or 5 PM the only spots available are the ones behind TGIF. It was somewhat annoying this Summer but unacceptable in the cold. I don't know if the parking is being used by people to avoid paying airport parking but I will not be using this hotel again this year as a result.
November 17, 2013
Rated 1.0 out of 5.0 by revkwicks Worst Experienced in our Life
Our room was dirty and there was a roach in the hotels dining room, I complained about it. This was the worst stay in the world
November 14, 2013
Rated 5.0 out of 5.0 by coast2coast Surprising Quality
I stayed on two separate occasions and had a great experience with all employees, from the van driver who picked me up at the airport to the extremely efficient and friendly reception desk personnel and even the maid who was ready to clean the room. The room was very nice and the bed was comfortable. Didn't hear any noise either in the next room or in the hallway. Very pleasant experience. Easy and convenient to find from the main road.
November 13, 2013
Rated 5.0 out of 5.0 by KMS81 Great experience!!
Overall wonderfull stay !! The bathroom was a bit small, no fridge in room but a big plus is the TGI FRIDAYS in the hotel. I would definitely recommend this location.
November 12, 2013
Rated 4.0 out of 5.0 by Drexellis41 Great Hotel
Wonderful hotel and staff!!!! Will stay there whenever I'm in St. Louis.
November 11, 2013
Rated 4.0 out of 5.0 by JPMur Hotel meet our needs
The hotel was booked full during our stay. Many people running around making noise and testing the staff's abilities. We left the stay satisfied and want to point out the quality of service during check-in.
November 7, 2013
Rated 5.0 out of 5.0 by lgkl service was great
They lobby was so clean. Our room was clean and smelled good. The breakfast was excellent
November 5, 2013