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Rated 3.5 out of 5 by 190 reviewers.
Rated 2.0 out of 5.0 by Great new room, poor everything else The hotel is under renovations. They room was beautiful September 15, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service. Jason and Angela at the front desk did a great job...excellent customer service September 9, 2014
Rated 5.0 out of 5.0 by Love the wood floors! One of the most contemporary and clean Holiday Inn locations I've ever seen. September 7, 2014
Rated 3.0 out of 5.0 by Lowest price Holiday Inn for a reason The only positive about this hotel is the beds are comfortable. Staff was rude on all shifts. The laminate flooring in the rooms was confusing. The bathrooms were small and it is adjoined to a bar and grill catering to motorcycle riders. Wednesdays are bike night. Just a heads up. Very loud parking lot. I stay at this location due to its closeness to the business that brings me to the area. Hotel is in the middle of a renovation. Maybe it will be better when complete. I will revise this review if things get better. September 7, 2014
Rated 2.0 out of 5.0 by Mised Feelings Needed to be somewhat centrally located in the St. Louis area so choose this hotel based on other reviews, pictures and a phone call made direct to the location. Was very annoyed to discover upon arrival that neither the indoor pool, hot tub or fitness facility was open. Had we known this we would have opted for another hotel. Was offered no compensation for this last minute notification - at least comp us a couple of breakfasts!! No continental breakfast offered which I am not sure was mentioned on their website. The gal who checked us in seemed annoyed that she had to check us in. When I asked her why we weren't notified about the closure of some of the amenities she offered no explanation but rather engaged in a stare-down with my wife! The bathroom - though newly remodeled, had a chipped bathtub , no exhaust fan and had to be the tightest bathroom we have ever been in!! When I called the location I asked if the vanity was outside of the tub/shower and water closet area (which was shown in a picture) and they assured me that it was - not the case. Upon showering no one could use the mirror above the vanity as it was fogged up for about 10 minutes - had to allow extra time in the mornings to allow for that and the dampness. The room had inconsistent cleaning times - sometimes there at 8:00 a.m. and on another occasion they hadn't cleaned it yet at 4:00 pm!! The items we used were never consistently restocked, i.e. coffee for the coffee pot, coffee cups and bathroom toiletries. Although the hardwood floors seemed like a good idea, it seemed we saw lots of dust balls, hair, etc., even after it having been cleaned. It had been indicated that it was recently remodeled but it seems the décor is about 14 years behind the times and honestly, already outdated! On a happy note, the pillows and bedding where more than comfy and made for a good nights rest. September 5, 2014
Rated 4.0 out of 5.0 by Stay Decent night. Loud bar next door. Room was hot. Staff very friendly September 3, 2014
Rated 3.0 out of 5.0 by comfort of bed The policy was pets were not allowed on furniture or beds. So, I slept on pillows on the floor so my dogs could be close to me since they were in unfamiliar surroundings. August 29, 2014
Rated 2.0 out of 5.0 by Filthy disgusting rooms. Shabby appearance overall We had two rooms for our family. They were disgustingly dirty. We pulled back our bed covers to find a blood spot in the middle of the bed. Yes a blood spot like a woman's period. The bathrooms of both rooms were also dirty. We found a towel in the toilet of one of our rooms. The staff were very apologetic and moved us to new rooms but there is really no excuse for this. The new rooms were definitely better, but the bathrooms were still dirty. The overall hotel had a dingy appearance and was average to below average. I would not stay here again. August 26, 2014
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