Rated 4.0 out of 5.0 by BadNickname Nothing Special
If you are Platinum, don't expect even a complimentary bottle of water.
May 15, 2013
Rated 4.0 out of 5.0 by Texas01 recent stay
Nice hotel, clean rooms, good breakfast. Good theme restaurant attached to hotel. Biker theme restaurant, with a good happy hour. Hotel use to offer a manager reception for priority club members, but no longer does. Nothing special for being a Platinum Priority club member.
April 28, 2013
Rated 5.0 out of 5.0 by Gander1019 Vacation
Nice Facility although not one of the best we stayed a during our trip. Tornado warning handled very professionally and quickly.
April 20, 2013
Rated 5.0 out of 5.0 by JoyceAnnJ Great Place to Hold a Meeting
Every member of the staff worked hard to make our meeting a success. If we forgot detail in our arrangements, they were able to help us in making it happen. The Sales/Catering Staff worked hard to meet our needs. The setup staff listened and made the rooms we used to our specifications. The Banquet Staff gave great service -- as usual. The new chef met our special needs beautifully with very tasty food. The Front Desk Staff handled our guests efficently and responded to our request promptly. They truly live up to their motto -- "At your Service".
April 14, 2013
Rated 1.0 out of 5.0 by queen13 Disappointment
I was very frustrated and disappointed in my stay at this location. The staff with the exception of the maintainance and cleaning, were rude, uncooperative and hostile. The front desk was very rude. The reservation information was mismanaged and needed to be clarified numerous times and the staff was uncoopertive. The rooms were not well maintained. I had requested a refrigerator for medical reasons and was told none was available although the reservation staff had assured me one would be available. The front desk was rude and hostile when I asked about one. I am a member of a large group that has been coming to this venue for over twenty years, and this was the worst experience we had ever had. The food was awful to the point of being unconsumerable. I can assure that my group will not be back NEXT Year and perhaps never. The commitee booking next year's convention was not treated properly and the accomendations and contract presented to our group about this location in 2014 was unacceptalbe. I regret to see this venue decline to the point that we will NOT be able to return. I would not recommend this location to anyone.
April 12, 2013
Rated 3.0 out of 5.0 by Duff52302 Average hotel at a premium price
I read online that this hotel had been recently renovated. Either that was incorrect or they need to do it again. In short, the room was clean and comfortable, but at over $100 a night I guess I expected a little nicer place. The helpfulness and friendliness of the staff was good.
I would suggest that you avoid the "restaurant" for breakfast. It wasn't a true restaurant, it appeared to be nothing more than a meeting room with a few folding tables and chairs. Our party of two waited over an hour for our food and they were not busy. At one point the waitress came over and told us our food was ready, she just needed to find the time to go get it. It took another 30 minutes from that point to get our food.
While waiting for our breakfast, the buffet opened, which apparently happens at 8am. We had already waited about 45 minutes for our food so we asked if we could just cancel our orders and go to through the buffet instead. We were told this was not possible. Other diners became frustrated and just did it anyway.
Our waitress was kind and apologetic, and fortunately we were not in a hurry, but it was one of the more interesting, and not in a good way, dining experiences I've had and I'd just as soon not repeat it.
April 10, 2013
Rated 3.0 out of 5.0 by ClarkVacation Calling for a remodel!
We stopped for one night heading out west. When we walked into our rooms, there was an unpleasant odor in one of our rooms and a significant amount of trash in the baskets and half used shampoo containers in the showers. When I brought this to the attention of the front desk they offered to change us rooms but we didn't since that would separate the two rooms. I heard them call house keeping. When we returned from our outing, the counters were cleaned down, but house keeping still left trash and did not clean the tub. Also, when you want something, like a wine bottle opener, they do not tell you that you are walking into a night club to get your bottle of wine opened. Embarrassing when you are in your sweats ready to call it a night.
Overall, most of the people were very nice, but it takes more then a smile to make your stay comfortable. You need clean rooms that don't smell.
April 4, 2013
Rated 3.0 out of 5.0 by Billy64 Great People and Service - Marginal Amenities
The service was execllent! The rooms and overall condition of the building are badly in need of updates and repairs.
March 28, 2013