Rated 4.3 out of 5 by 102
Rated 1.0 out of 5.0 by Unfortunate Very disappointed!
My son left his 3DS game on the bed and I do not feel that the hotel staff handled the situation appropriately. First, the head of housekeeping informed me that this device was not found. No apologies, no real explanation, just that it hasn't been located. When I called back to speak to the Manager on Duty, she too, did not seemed overly concernded, nor apologized. She indicated that my room hadn't been used since my departure, so she would have the room checked again and also check in with the laundry area because I indicated that my son played with his 3DS that morning in bed until the battery ran out. It has been 5 days since I reached out to management and am VERY DISAPPOINTED that I have not received a call back. With all of the hotel options available, I will look to another provider for future travel needs that will have a better customer satisfaction approach.
November 23, 2012
Rated 5.0 out of 5.0 by Tyglet Location, Location, Location
Across from the Excel Center, walking distance to Macy's, the Mississippi River, the Science Museum - you name it and it was there! Check-in was a breeze and the staff was so pleasant and "human" - The room was CLEAN and WELL-MAINTAINED - thank you housekeeping and maintenance! The Irish Pub had great food and service - nice touch for a St. Paul hotel!
We will be back!
November 13, 2012
Rated 5.0 out of 5.0 by magpie04 So convenient for attending downtown events.
Room and parking availability was great. Forgot an item in the room and the staff was very accommodating in helping get it returned to me. Only complaint was that the food service in the adjoining restaurant was extremely slow.
October 28, 2012
Rated 4.0 out of 5.0 by Emily74 Great location!!!
Hotel was close to all of the hot spots we wanted to hit. Took a taxi to the ones we couldn't walk to. Clean room with great view of the river.
October 26, 2012