Rated 3.5 out of 5 by 398
Rated 3.0 out of 5.0 by LazySusan Pool under renovation Front Staff needs more training
Accountability and apologies go a long way in customer service and the gal we encountered on our stay had neither.
July 17, 2014
Rated 5.0 out of 5.0 by Already Taken Comfortable and convenient to Downtown St Paul
This was a good, comfortable room. I know downtown hotels are more expensive but really don't know why except that THEY CAN. This was a convenient location for where I needed to be during the day and was within an easy walking distance. When I checked in there was 2 bus loads of guys with some sports event and I was worried about the check-in process and the noise level for the night. I needn't have worried at all. I got checked immediately and efficiently, the guys were polite, and there was no noise that I could hear over the night. The room was Very Quiet. I was impressed. My only problem was on the website while making my reservations, I couldn't add my Holiday Inn Member number. Then during check-in, because of all the confusion, I forgot to tell them I had a number and they didn't ask. That should be a question asked from the employee checklist during check-in: "Do you have your membership card with you, or would you like one?" Also, I asked for a copy of my bill to be sent to my email address, and as of this writing, it never was.
July 12, 2014
Rated 3.0 out of 5.0 by Prairie Home Companion Fa Nice River View
A beautiful river view, close to public transportation, nice city to get around and see the sights. Light rail and bus system great. Breakfast was an expensive buffet. Room amenities not great (drapes were dirty, 2 chairs, 1 ottoman, 1 small dresser in a large room, Sleep No. beds didn't work) but it was clean, large and suited our purpose.
July 10, 2014
Rated 5.0 out of 5.0 by rgulck bathroom
the arrangement of the bathroom is weird, but its on older building so it is what it is, but there is a makeup mirror that you would have to stand on the toilet to use it. As being someone who needs to be close to the mirror to apply makeup........... Thanks for the great stay.
July 9, 2014
Rated 5.0 out of 5.0 by Del21 My stay at the Crown Plaza
Management and Staff was very efficiency and professional.
July 8, 2014
Rated 2.0 out of 5.0 by Guest Stay St Paul Stay
Not Very good check-in and handling problems with you room issues. No water on the floors.
July 2, 2014
Rated 5.0 out of 5.0 by madaje overall stay
This was for a special anniversary for us and the stay and the location was perfect. Accessible to everything we wanted to do.
The stay made our anniversary even more special.
July 1, 2014
Rated 4.0 out of 5.0 by cheetaah Good location, interesting updates
My stay at Crowne Plaza was comfortable (very comfortable bed!) in an updated room. Breakfast (not included in price) at the hotel restaurant was good every day I ordered, though a bit pricey. I did not get the buffet due to food allergies, though it looked like a nice selection.
The updated areas of the hotel were nice, renovation still underway but not too noisy for where I was in the hotel. The only reason I took off a star was that the renovated rooms that I and colleagues were in had some strange little things about them. Funny light fixtures with a variety of mechanisms that are difficult (at first anyway) to figure out in the dark, no soap dish or shelf of any kind in the shower, no towel hook (in my room), bar, or anything else near the shower upon which I could hang my towel for my shower (hand towels were hanging on the only bar), no towel bar or ring for a washcloth by the sink, and a wide entry into the shower that allowed water to splash into the rest of the bathroom. I found the drawers difficult to open (the drawer pulls do not have anything to grip, just a flat piece of wood, and the drawers give resistance). It took me two days to find the fridge and coffee maker inside a drawer of the dresser. The decor was also a bit dark for my taste but at least it was clean and modern. The bed was the best part of the room, and from what I hear they have been vastly upgraded since the renovation. I would stay here again, despite the little quirks. I would definitely suggest that soap dishes and a shelf be put in the showers, and a means of hanging a towel be placed by every shower. One more note, I did hang my towels to re-use every day, but the cleaning staff kept taking my used-once towels that I prefer to keep to save resources (per the card in the room). I never re-used a single towel in the 3 nights I spent at the hotel. This seems wasteful, especially since they tell you to hang towels you want to keep.
June 30, 2014
Rated 3.0 out of 5.0 by PackerFans3 Convenient but very slow check in process
My husband, son and I came to stay the night of a concert at the Xcel Energy Center. It was a nice, short walk, and was located near some fine dining establishments. However, at our arrival, I had to wait in line over half an hour to check in. The line was all the way back past the elevators and there were only 3 staff serving customers. In addition to that, the parking was all full, so we had no choice at that time but to use valet services. We are not familiar with the city or other nearby parking, so that was our only choice.
However, once we were checked in, the room was clean and very modern, beds were comfortable, air conditioning worked fine and it was a short, but pleasant night. The rooms have recently been upgraded since our last stay. There was still a construction odor to the rooms.
If it weren't for the long check in process and full parking garage, it would have been a perfect experience.
June 29, 2014
Rated 5.0 out of 5.0 by Ms2000 Great room
Very happy with the room. Wow! Great job with the renovations.
I'll be back in a few weeks... Hoping to get the same room!
June 28, 2014
Rated 5.0 out of 5.0 by reyesprofesor Very nice personnel everywhere
Loved the stay. wish we could have had more time there.
June 26, 2014
Rated 4.0 out of 5.0 by Kelli97 Good times in St Paul
Stayed here for Bruno Mars concert. Hotel was packed for event. Front desk was slammed for check in but moving along as fast as they could go. I found the beds to be very comfortable. I was concerned we would have trouble sleeping as the hotel was full of party goers, but no problem and no noise. Hotel must have good sound proofing. The only drawback to our stay was the bar area ran out of pizza at 1am. We could live with that. I would stay here again.
June 26, 2014
Rated 4.0 out of 5.0 by gary1964 Review
This was our first stay in this property. The room was very nice, clean and comfortable. Nice view from the 11th floor on the River, my only con is the parking arrangement . The area available Friday was very tight, and Saturday evening was full when we returned at the end of the day, so we had to park in a different ramp close by, but very inconvenient to find late at night and being unfamiliar with that area of the city. Staff was very helpful.
June 25, 2014
Rated 5.0 out of 5.0 by ron712 Nice place to stay
We enjoyed our stay the location is excelent to convention facilities and places to dine.
June 25, 2014
Rated 2.0 out of 5.0 by neokenosis Not a great experience.
I did not think the hotel staff really wanted to serve us other than maybe the restaurant staff. I think some of the staff had their hands tied, meaning they did not think they had permission to go above and beyond. That is not something I experienced at this hotel. Also the room was too ordinary. Yes there was a great view but the room was not anything special and was not work the price.
June 24, 2014
Rated 5.0 out of 5.0 by Poohglet Great business stay
I recently stayed at the Crowne Riverfront for business (June 2014). The hotel was clean and comfortable and great for a business stay. Johanna in Room service was wonderful. She was friendly and made sure my dinner was just the way I wanted and never left an option out. She was timely and always concerned that everything was just the way I liked it. As I was leaving, my carry on bag handle broke. The wonderful bellman (sorry, I do not know his name) at the front did a quick fix job on it that lasted me all the way home and is still intact on the bag. This could have made traveling a disaster as far as carrying my needed items but he saved the day!! Great staff. Thank you.
June 24, 2014
Rated 5.0 out of 5.0 by Budw Great room in great location in downtown St. Paul
Very large room with wonderful view of the Mississippi river. Friendly staff and excellent restaurant on site.
June 23, 2014
Rated 1.0 out of 5.0 by Working Liz No Window view
I felt like I was in a prison. The windows in my room were covered with some type of paper or stained. I had to walk down a long hall that had a door to it in order to get to my room. I continuously ran out of tissue
June 23, 2014
Rated 2.0 out of 5.0 by frustrated frannie Poor front line service
The customer service skills of a particular staff at the reception desk leaves much to be desired. She was not customer focused, had no interest in going beyond the essential duties, did not offer any information that would have helped us avoid excessive parking charges, and just exuded an "I don't care" attitude. Initially I brushed it off as a bad day for her. But the same attitute was present at check out. Based ont his one individual's performance, I am not likely to stay here again. The facility itself was nice, clean and appropriate for the meeting purposes.
People who clearly don't want to be in a front line spot should avoid it at all costs. You are the first thing we see coming in and make a profound impression.
June 23, 2014
Rated 3.0 out of 5.0 by unhappywifiuser the staff are great
wifi in the hotel is not up to par, it needs to be either repaired or revamp.
June 19, 2014
Rated 5.0 out of 5.0 by mikel2 Great stay
Very convenient to the Convention Centre. Beautiful views of the river. The staff was attentive and helpful. Rooms were clean and comfotable.
June 19, 2014
Rated 4.0 out of 5.0 by pjlurtz Comfortable bed and good service
I stayed in a recently renovated room - it was very nicely done, but there was no place to hang up clothes (handicap room??) Otherwise the room was clean and comfortable and within walking distance of the conference I was attending.
June 16, 2014
Rated 2.0 out of 5.0 by amsndt Not Ready for Prime Time or Half Time
The property was obviously under construction in the lobby area.
Once I arrived into my room I was about to make a call when a man came out of the bathroom; we were both startled.
He was a maintenance person form the hotel.
The next morning I was starting to take a shower, and once I had shampoo on my head I realized the water was heating up to where steam was coming out of the shower. No cold water was available.
Not an enjoyable or acceptable situation. After complaining to the front desk, they said I should have turned the handle the other way.
Did he really think that was not tried?
June 16, 2014
Rated 5.0 out of 5.0 by nl2014 Great views, good room
The standout feature of this hotel are the magnificent river views, especially from the corner room I was assigned to. Room was large, but lacked extra equipment such as refridgerator or microwave. There was outside noise at night but inside of the hotel things were peaceful. Also location is excellent in terms of access to museums, riverfront and expressways without being on the expressway. I found it very convenient and pleasant to stay there
June 10, 2014
Rated 3.0 out of 5.0 by RobM24601 This hotel needs to be updated
The staff was great and very accommodating so I would stay at this location again if I needed a place in this area. But the hotel needs some serious updating and it felt like it could have been cleaner. The carpet in our room had numerous holes in it that really makes me wonder if hotel management really cares.
June 6, 2014
Rated 1.0 out of 5.0 by badcrowne Terrible
Do not stay here. Not worth the money -- not worth half the money!
Do yourself a favor and stay at the Holiday Inn a few blocks away -- the hotel
June 4, 2014
Rated 5.0 out of 5.0 by TomTom78 Beautiful View
No mini fridge my ONLY complaint. Beautiful view. We could hear cars drag racing late at night. If you are a light sleeper beware.
June 3, 2014
Rated 4.0 out of 5.0 by Middleton32 Problems were dealt with quickly and properly.
Booked on the hotel website; included the parking package. When arrived, asked for a high floor room and got the 17th floor. However, on entering the room the carpet and general decor was old, stained and reeked of urine!! Returning to the front desk there were no questions - I was immediately moved to the 20th floor, a recently upgraded and nicely redecorated room. For some reason the shower never got steaming hot (as my wife prefers) and drained poorly but otherwise it was quiet and comfortable, despite being graduation weekend and prom night combined! Very pleased with how the room issue was resolved promptly. Note, all garages in St. Paul are city-owned and not all, including the hotel's self-park garage, can accomodate large vehicles (Suburban) heightwise. Use valet parking - it's only $1 more per day.
May 22, 2014
Rated 2.0 out of 5.0 by Jmp3456 Never going back
I will never be staying here again. The rooms were dated and old. The bed was rock hard. It was not clean the bathroom still had the previous guests soaps complete with hairs and all in the shower and by the sink. The worst part was the fact that there was no hot water in the shower I had it all the way up and it was still not hot enough to shower without freezing. Not a good experience room it was very noisey as well.
May 21, 2014
Rated 3.0 out of 5.0 by MO2014 No heat
We stayed at the Crowne Plaza, St. Paul Riverfront, in mid-May. The outdoor temperature went down into the 30s and 40s at night. By the third night we realized the room was not heating up properly. The hotel engineer provided us with a space heater--apparently no heat was getting to our room.
The instructions to drive from the airport to the hotel were confusing.
We did not know the hotel was being renovated until we arrived there.
The information about the garage should include the fact that vehicles must be under 5' 9" tall.
The staff were pleasant.
May 21, 2014