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Rated 3.9 out of 5 by 80 reviewers.
Rated 4.0 out of 5.0 by service A $5. dessert cost $9 with room service charges. One of the front desk clerks refused to call in a fed-ex pick-up for me. I stay in Ihg properties 150+ days a year, fed-ex several times a week, and have never had a clerk refused to call in for me. September 25, 2013
Rated 4.0 out of 5.0 by Good hotel, good 3M location average exercise room Great value for a business hotel. But the exercise room has the worst dumbells I have seen at any hotel, and my last visit the A/C wasn't working and the room was way too hot. They have added new equipment and the room is nice and big, just wish they had better weights. August 31, 2013
Rated 5.0 out of 5.0 by Excellent Very pleased that I was able to book a room for 2 nights about 2 hours before arrival. Also was very pleased with the Bartenders who made our stay very enjoyable. Would definitely come back since this was like a 'mini vacation' for my husband & myself. Keep up the good work!! August 22, 2013
Rated 5.0 out of 5.0 by Safe and accessible This hotel was accessible to the interstate as well as grocery store and retail stores. The room was clean, staff was very friendly and accommodating. Most importantly my family felt safe staying here. August 19, 2013
Rated 3.0 out of 5.0 by Staff were friendly The staff were really nice. I requested a king size room; however, I got a double and no phone was in the room. I had to go downstair to the front desk in order to ask and request any service. Not enough vareity on the food. August 8, 2013
Rated 3.0 out of 5.0 by pillow was hard My neck hurt in the morning and for the price breakfast should be included. August 8, 2013
Rated 1.0 out of 5.0 by NOT CLEAN, NO PHONE When we arrived in the room there was a cookie wrapper and smashed cookie on the carpet. Tried to call the front desk and the phone did not work. Walked down to front desk with phone in hand asking for a replacement phone and was told they would take care of it. We did not hear another word from them for the next 2 days. We did not pursue it as we were just there for sleeping and it did not really matter. July 26, 2013
Rated 4.0 out of 5.0 by Great service and Excellent Food Overall, a great hotel to stay at, very convenient for business. The restaurants local to the hotel had excellent food and great service. I would definitely stay here again. July 24, 2013
Rated 5.0 out of 5.0 by Returning Guest We had an enjoyable stay while visiting the area. Service was great, and will return again. July 17, 2013
Rated 3.0 out of 5.0 by Bad breakfast The breakfast and the resturant service were way below expectations. We (6 rooms) were there for two nights and decided to go to McDonalds on the second morning. Front desk staff was helpful and check-in and check-out was fine. June 19, 2013
Rated 4.0 out of 5.0 by Nice rooms, shoddy fitness center Rooms were clean, beds and pillows comfortable, AC worked fine, bathroom clean. Internet service was fast and easy to hookup to. Desk staff always seem to be training but get the job done. The fitness center has really gone downhill. Only 1 treadmill left and it doesn't work well. 1 of 2 ellipticals needs service badly. Many barbells missing and the TV has no audio. The fitness romm is always way too hot. The bar/restaurant serves mostly unhealthy, greasy fried foods and the drinks are way overpriced. If you like to drink cheap they do have cheap beer and wine for free in customer appreciation suite. It's a nice motel to stay at just choose the areas restaurants for your meals. June 10, 2013
Rated 2.0 out of 5.0 by Outdated This hotel is outdated. Overall hotel smells wet and old. Lounge and restaurant have not been updated for 20 years. Bar is falling apart and so is the furniture in the lounge and resturant. Rooms are OK. I guess they rely on all the business from the big 3M facility across the freeway. I would not stay here again. June 9, 2013
Rated 5.0 out of 5.0 by Wonderful This was my second time staying at this hotel. I enjoyed it just as much as I did the first time I stayed. I am from Chicago and make sure to stay here when ever I am in town. The hotel is very nice comfortable and the staff is very friendly. I will stay every time I came to St. Paul I wouldn't have it any other way!!! Latricia Bradford June 7, 2013
Rated 3.0 out of 5.0 by Great location Was surprised there was not noon meal served. Did not make it for other daily meals. One night there was no TV signal. June 6, 2013
Rated 5.0 out of 5.0 by A great getaway. Our three-night stay was excellent thanks to the clean and comfortable room and the professional staff. A memorable experience. May 31, 2013
Rated 5.0 out of 5.0 by All was good Nice staff. We had a group of 12 families for a soccer tournament and they put us all together. Great facility just off the highway easy on easy off. Breakfast was good. Pool room had plenty of room but got crowed when a birthday party started. May 26, 2013
Rated 5.0 out of 5.0 by Excellent Wait Staff in Restuarant The rooms were clean and comfortable and reasonably priced for the event we were attending (a wedding). We were particularly impressed with the main waiter who was working in the buffet restaurant when we ate breakfast. He made our trip memorable! He was super hard worker and had a great sense of humor. He mad our meal very enjoyable and he ended up coming back for another shift during the wedding reception which was also at the hotel. May 24, 2013
Rated 4.0 out of 5.0 by The room was nice and clean and the bed was very comfortable The room was very comfortable that we stay in was very clean room temp was very good the food was very good the staff was very great from the front desk to restaurant . Now we have a problem at 2:45 am my wife and I woke up to water coming threw the sealing water was dripping down on our carpet and tile floor looks like some one from the floor above over flow something we call the front desk and they told my wife this happens quite a bit and they said they would send some one up to clean up the water and find out what was happening NO one showed up at all that night to see what was going on so we had to put a bucket where the water was coming threw the sealing. Then later on that morning some one was banging on the bed room wall from the hallway we call about that and again we where told that some one would come up and see what was going on and get back to us and no one did again so I guess it goes like this do not call the front desk the over night people working the desk just do not care. When we check out we told the people at the desk and they said they knew nothing of it So we did not get much sleep that night May 24, 2013
Rated 5.0 out of 5.0 by Very comfortable bed and great service Being a Priority Club member we were up graded to a jacuzzi suite that was wonderful. The nicest suite we have ever been upgraded to. We have stayed at this hotel on many occasions and have never been diappointed. We have always been treated well. They had a shuttle service to the Wild hockey game. We will continue to use this hotel. May 2, 2013
Rated 3.0 out of 5.0 by It's OK This is one of those properties where I strongly recommend the management stay in one of the rooms for a week, without going home (as a business traveler would do). There are good points and bad points with this property, but the strongest bad point I would offer is the pillows on the beds. They have this lovely amenity which designates either soft or firm for each of the pillows, but the pillows themselves are just awful. They are lumpy and uncomfortable and are neither soft nor firm. It is as though this property bought a mess of bargain basement quality pillows and made the best of it. As I said in a previous survey, while the property has a business c center, the computers are for nothing more than getting e-mail and printing boarding passes - there is no installation of any MS Office software on either of the two units in the center. April 23, 2013
Rated 5.0 out of 5.0 by Great Location and Service The hotel was in a great location. Little shopping within walking distance. Great service and had a very nice room. Would stay there again. Thanks April 13, 2013
Rated 5.0 out of 5.0 by Great service Overall we had a great stay. Front desk, shuttle driver and bartender upstairs we great and had a lot of good tips for us Only complaint is it would have been nice to know breakfast was $9 if you had hot food vs cold. April 2, 2013
Rated 5.0 out of 5.0 by concert stay we stayed because of the proximity to the excel center so that we could catch the hotel's shuttle for a concert in the evening. The hotel was packed with concert goers. Although we were able to catch the late shuttle as we didn't know we had to sign aheae for the shuttle, we made the concert in time. My suggestion would be that the hotel should be running 2 shuttles when there are that many people requesting to go to the concert as there was a half hour wait between shuttles. That made for a long wait after the concert in the cold Minnesota outdoors for myself and 2 kids. Otherwise, the stay was great. March 27, 2013
Rated 2.0 out of 5.0 by Terrible We checked in on a Thursday for the Men's Hockey WCHA Final Five tournament at the Xcel Energy Center. We had complimentary shuttle which was a joke. They had 2 vans that carried 13-16 people a trip and so we waited and waited. Then we were told that the shuttle picks up after the game at the same area that it drops us off. Thursday night there was no shuttle after the game, we were told that we had to walk all the way around to the other side. We ended up getting a cab. on Friday morning there was a leak in our bathroom so maintenance had to come while my husband and I are showering. Just an inconvenience if anything. On Saturday night, we get back to our room and it wasn't turned, therefore no clean towels. I called the front desk and the girl who answered said she would bring them up, she never did. Asked for a wake-up call and they rang us 45 minutes too early...too pricey for the disorganIzation and lack of care. We won't stay there again. March 26, 2013
Rated 4.0 out of 5.0 by Great example of Holiday Inn Service Quiet and Comfortable hotel with extremely friendly and helpful staff. Excellent food in the bar and a pleasant frindly atmosphere guaranteed. Basic but clean fitness room and nice pool area. Being hyper-critical the breakfast buffet is not up to the standard of everything else but is more than adequate. March 11, 2013
Rated 2.0 out of 5.0 by Could not keep kids quiet There were several state wrestling teams staying there. I did not know that when I booked the room. Three times during the night I complained about the noise in the hall. At 2:00 in the morning the kids finally went to bed. I was about five minutes away from calling the St. Paul police to get some quiet. I travel about 170 nites per year internationally and have been Platinum Holiday Inn for years and this is right up there with the worst night ever ! ! Sorry Holiday Inn but it was really bad and nobody cared in the morning. March 6, 2013
Rated 5.0 out of 5.0 by Great service & staff This was my first stay at the Holiday Inn East (St. Paul 3m) and I was very impressed with the staff and accomidations. There were many extras that made my stay very comfortable and enjoyable. The shuttle service, relaxing during the happy hour, food and staff at the bar & grill. I will stay here again each time I visit the 3M facility and would happily recommend staying to my friends. Thanks for a great week!! February 25, 2013
Rated 3.0 out of 5.0 by Gym Equipments The equipments in the gym are either too old or not functioning. Have some update equipments will be great. February 20, 2013
Rated 1.0 out of 5.0 by Poorly trained staff with poor communication skills We stay at this hotel 2-3 times a year. However, this recent experience was very stressful. We made our accommodations online, but we didn't make them directly with them, so they indicated that they didn't have to honor our online upgrade. Eventually, they did, but the process took over 18 hrs after we arrived. It included a mix up of rooms - they gave us a key that opened up another guests room, instructed (written and verbal) us to go to a special executive breakfast that no longer existed, etc. After much frustration, we finally got a suite (it was nice), because of all of the chaos but the process was horrendous. The hotel should spend time and resources to train its staff about available resources on the premises, work on communication and problem solving skills (admitting that a mistake had been made) February 18, 2013
Rated 2.0 out of 5.0 by Not the best Holiday Inn I have ever stayed at I stayed at this Holiday Inn for 2 nights. The heat in the hotel was malfunctioning and was very cold in the bar/restaraunt, hallways, common areas, ect. Ate dinner in the bar/restaraunt with my jacket on it was so cold. Ate breakfast at the closed former Japanese restaurant. I usually stay at Holiday Inn and Holiday Inn Express because of the great value in the morining breakfast buffet. This was not one of the good values. The food was cold and the staff wasn't very accomodating. This hotel is in a area of St Paul that is dying. Very sketchy neighborhood, alot of businesses in the area were closed. Won't be staying at this property again. January 31, 2013
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