Rated 3.5 out of 5 by 396
Rated 1.0 out of 5.0 by Dancer's Mom Horiffied - Grossed Out
The worse stay in a hotel I've ever had!
Wheel Chair Assessable Shower drain did not drain. Water flooded through the bathroom into the bed room. At Midnight Hotel refused to move me into another room. Sent maintenance to snake the drain. Maintenance did not leave the room till 2am. Waking up by 4am was more then a bit rough.
Will not stay again & Do not recommend
May 14, 2014
Rated 4.0 out of 5.0 by 12evets78 Good
Clean room, comfy bed and excellent staff. However, having a complimentary coffee station down stairs would be nice & convenient instead of calling for more room coffee or buying from Starbucks downstairs. Also, room was not as cold as preferred even when thermostat set to lowest setting.
May 14, 2014
Rated 2.0 out of 5.0 by 2001ag Good location, dated property
The location on the riverfront was pristine.
The room was rather small and the bathroom was like a second closet. You had to park on a parking deck that was a 10 minute walk away and through a maze that was another connected and older building. The hotel itself is in need of a serious upgrade as it looks circa 1970. Not one of Crowne Plaza's premier properties.
May 14, 2014
Rated 4.0 out of 5.0 by B & K Nice place - awful elevators
The bed and room was very nice. The elevators were absolutely awful. Wait, wait and wait and then one of the 3 broke down. The employees and valet people were great.
May 7, 2014
Rated 1.0 out of 5.0 by happy go lucky construction site
Hotel is under renovations dusty noisy all for full price . Service is the worst I have seen at any price point. Hotel runs parties and if you can't sleep it your problem if you need to get up in the morning.The toilet in front of the sink is always a nice touch.Luckily we checked out and find a great place to stay at half the price.
CUSTOMER SERVICE NEVER GOT BACK TO ME !
May 3, 2014
Rated 1.0 out of 5.0 by Iron ranger Platinums stay elsewhere. Not a good stay.
No benefits of being Platinum. No Club Floor lounge, no breakfast vouchers. I was told IHG stopped these. Although my profile and reservation requests a high floor, I was given a room on the 8th when the hotel has 22 floors.
When I booked my reservation there was no mention of construction occuring.
The stay started poorly when I pulled into the 15 mnute check in parking area. Since I did not want valet parking, I was told to park the car first before checking in, although there was a sign that said to check in prior to parking.
If you decide to stay here, do not waste extra money booking the King River View room. The room is small with a strange layout, and is a connecting room. The bathroom is small, barely fitting one person. The toilet partially blocks the entry, and the door gets in the way while using the toilet. The room is noisy, hearing the plumbing and the neighbors. The room was next to the construction, and the construction noise started earlier than the posted time. The halls are littered with consturction materials. The air quality was poor and irritated my allergies. The construction crew would be seen in the halls and elevators among the guests. The room was dark, but when the drapes were closed they did not block the perimeter lighting, unlike most Crowne Plaza sleep advantage rooms. There were no sleep advantage amenities.
I was booked for three nights, but only stayed one. Very disppointing stay. Not up to IHG Crowne Plaza standards.
I do not recommend this property. I do not feel a face lift would necessarily improve the customer service aspect of the hotel.
April 28, 2014
Rated 3.0 out of 5.0 by joyfulone Comfortable bed, dirty floor!!!
The overall was OK, when I checked in, I asked to have a receipt due for reimbursement, I was told that it would be under my door in the morning. When I was ready to check out at 7:30am to make my meetings, there was no slip under the door, I had to call down to front desk. The hall going to the room had sheetrock all over the carpet with dusty doors. Once in the room, there was a HUGE stain on the carpet at end of bed that was a distance of almost 2 ft, That was disgusting to see. Staff was very friendly and the hotel lobby people. Spendy for the way it looked inside of the room and hall. It didn't make me feel clean. Also when washing my hands, there was dirt that came out in the water, so the water in the sink was brown!!! So I bought drinking water instead.
April 27, 2014
Rated 2.0 out of 5.0 by Jwytts Great location with some issues
Nice and close to everything. Front desk staff were not the friendliest, but the wait staff in the restaurant were very nice. There was a beer cap on the floor in our room and the sleep number bed did not work and my husband woke up with a very sore back. We were told an engineer would look at it, but was never fixed. Prom was going on in a few ballrooms and the music was heard in our room until 12:00am (we were on the 13th floor). They gave us a free breakfast, but would have liked a new room or a discount off my total since we don't usually spend this kind of money to get away, and expected it to be a "treat" rather than issues here and there.
April 16, 2014
Rated 3.0 out of 5.0 by Zippyhks It was like sleeping on a big sandbag
Beds were very uncomfortable. Was hoping to catch up on lost sleep, but lost even more.
April 16, 2014
Rated 2.0 out of 5.0 by LLJ89 Loud room
The walls are paper thin. You could hear the person in the next room snoring so loud it sounded like they were in the room with us.
April 3, 2014
Rated 2.0 out of 5.0 by Mrbasf Valet parking
I used your valet parking one time and you charge me $19 for every night I was there. I paid premium price for my room. I feel that valet parking should be only charged for one night.
April 2, 2014
Rated 4.0 out of 5.0 by El Sid Excellent Location
There were some noise and dust due to renovations, but this is understandable.
April 2, 2014
Rated 4.0 out of 5.0 by Standby4321 Perfect location for downtown St. Paul; renovations underway
We are confident that once the renovations are complete, this will be a very highly-rated hotel in downtown St. Paul. The location is outstanding, with sweeping views of the Mississippi River and great cityscapes from the higher floors. We found the staff to be especially friendly and helpful; a bit better than average, in our view. Especially welcome and friendly was the Starbucks coffee bar off the main lobby. Parking is convenient and once we checked in, we were within walking distance of dozens of great restaurants and watering holes, the Xcel Energy Center and more. (Hey, you might even meet up with the opposing team in the lobby, like we did.) This is a conference hotel that is typical in a capital city and it has substantial, well-appointed meeting space. Again, this is a property in transition and so over the next few months, it will be difficult to fairly evaluate it with construction underway, but we see the elements that will make this into a great stay and we're looking forward to returning next fall to see how it all came out. In the meantime, don't hesitate to make use of its very convenient location and still-decent accommodations.
Room Tip: Corner rooms on high floors offer panoramic city and river views.
March 26, 2014
Rated 2.0 out of 5.0 by HockeyFan69 Big 10 Hockey Weekend
Went to St. Paul for a hockey weekend. I was unaware that renovations were taking place. We had an executive level King room. We paid a higher rate for a secured floor and we thought would have less noise and interruptions. We first noticed that the Executive level was NOT secured. Half of the floor was under renovations and the newly installed smoke detectors all had a low battery beep that we could here from our room. The hotel heating/cooling system was set to heat and we couldn't cool our western facing room. We called the front desk and a maintenance person came to our room and brought a box fan to help cool the room. He also brought a pocket of batteries to replace the ones in the new smoke detectors. The box fan was old and with the noise it created, it drowned out the remaining beep from the ones he didn't replace. We were woke up twice by announcements that a fire has been detected in the hotel and we needed to evacuate. To find out, it was a false alarm. The question I have....why did I pay $18 more per night for an "Executive Room"? Why was no notification given that renovations were happening? Why wasn't some form of compensation given for all the issues? Why was there no recognition for being a priority club member? Not one of my better 3 days in a Crowne Plaza!
March 26, 2014
Rated 3.0 out of 5.0 by noname1234 Nice hotel but overpriced
It always surprises me when a hotel charges what this one does and does not have a microwave and refrigerator in the room, included in the price. I could have gotten a room at half the price (literally) and had a microwave and refrigerator. Along the same line, no free continental breakfast. Again, why is it that the hotels that cost less offer more?
On a positive note, the gal the provided room service to us twice on this visit was exceptional. Kudos to her!!!!
March 26, 2014
Rated 1.0 out of 5.0 by DZmk Bad experience
On 3/15/14 when we checked in at about 5:00 our king rooms were not ready(we had 3 rooms). Had to take rooms with 2 beds(small beds!) One room keys did not work , one room had people in it, so back down to lobby. So now we are split up.
Went to hockey game came back to bar. One bartender and one waiter. Could not spend money if we wanted to.
Went to bed and pool area was nuts until about 3:00 am. Only one wash cloth in room.
Told manager in the morning, he took our name and room # off he went never heard back.
CONVIENCE US TO COME BACK !!!!!!
March 25, 2014
Rated 3.0 out of 5.0 by Mom of 4 Renovating just in the nick of time
We had a great view of the river from our corner room and that was the best part of the room. The plaster is peeling off the walls in some areas. The decor is outdated. There was only 1 cream and sugar with the coffee so my husband and I had to "split" it. The sleep number beds were working marginally and I felt like I was rolling off all night long.
March 19, 2014
Rated 2.0 out of 5.0 by AnnaW14 7am Noise Wrecked our Weekend
I surprised my husband with a weekend away from work and kids. A weekend where we would be able to sleep in and move at our own pace. Saturday morning we woke up at 9:30am to construction. It wasn't terrible, but knowing the construction wouldn't start until 11am we were surprised when we heard it earlier. Then Saturday we woke up at 7:00am to construction!!! Our last morning to sleep in away from our babies and we were unable to. To top it off, our van scraped the 5'9 variance on the ramp, even though the ramp accommodated larger. The frustrating part was there was no mention anywhere of the construction, even when I called to make the reservation. Also, there was no mention of the ramp as well. When we talked to the front desk when we checked out the person told us that the manager would be available at 2:00pm to answer our problems. The room was nice, but the environment was very frustrating.
March 19, 2014
Rated 1.0 out of 5.0 by Nellie3681 Renovations
I arrived on site to see beams and construction site tape everywhere. This also cut off any use to the second floor sky way use. You had to go down to lobby and up the escalators to get BACK up to the second floor to use the sky way. I didn't think too much of it as all buildings need repair/updates at some point. I was however very disappointed to arrive to my floor where the doors were taped off with white bags, tape and more construction tape. I was informed I was on an executive level that you needed a key card to enter. This was not accurate. They had this feature shut off so that all the construction men had access to this floor without the key. Very disappointed. When I got to me "suite" the door number was not even attached to the wall, it was hanging by a thread, not very appealing. Not only that but after a long exhausting flight back into the cities, I was more than thrilled to be able to take a short nap....yeah RIGHT! The construction noise was so loud that was definitely not an option. The vibrations were horrible and the noise was so unbearable I had to leave until their shifts were over. With all that being said, I do have to say that the staff on site was IMPECCABLE! The manager that was there when I arrived (1:30PM on Saturday) was so very kind, she was training someone in and was so kind and patient with him. She thanked her fellow staff members for anything they helped with, she seemed very nice and someone I would be proud to have representing your building. The other staff members were very kind to any requests I had and were very prompt in meeting my requests. I thank the staff there for making what was a very horrible experience, a little better. I would NOT recommend utilizing this hotel during construction.
March 19, 2014
Rated 2.0 out of 5.0 by minnesotatraveler Renovations! Not suitable for staying...
At this time the Crown Plaza is doing a major renovation...on every floor. They have decided to renovate each floor by doing one half of the floor at a time. No dust or sound barrier is being used. Our room was right next to the construction. We had a 1/2 inch of dust on everything. The thermostat in our room no longer worked so the room was unbearably hot. This just isn't conducive to either business or leisure. There are other hotels nearby that would provide a better nights stay.
March 16, 2014
Rated 1.0 out of 5.0 by Manders22 Construction made sleep impossible
We stayed at this hotel because of it's convenient location but were awoken at 7am by construction workers in the room directly beside and above us. We listened to drilling, banging, hammering, and their radio communications for an hour before I went to the desk to complain. It did not stop after the complaint was made for at least another 45 minutes. Didn't get the sleep I needed for the drive home the next day. Never again.
March 16, 2014
Rated 3.0 out of 5.0 Poor
My whole experience was just horrible. First, the making the reservation was just in experienced people. We wanted on handicap room adjoining one regular room next to each other and they screwed up so bad that we each got a handicap room one end of the hall from each other, I was so up set, that I kept my cool due to the wedding!
Second, we were far from the wedding party.
Third, the rooms were not worth your money, with the remodeling and the rooms with cracked tiles, ceiling about yo fall down.poor shape, at least we did.
The staff, some were nice the one that runs the coffee shop was very nice.
Bar people were kinda not all there, in experienced hospitality.
No fan in the bathroom,the rooms were stuffy and smelly.
Did not ask for a pool side room with all the noise.
March 12, 2014
Rated 4.0 out of 5.0 by mastin service
Was very impressed with the vale parking men. Helped us with more then just parking. Not impressed with how the check in lady thought we knew where and what to do.
March 8, 2014
Rated 2.0 out of 5.0 by swanny99 Under construction, construction noise most of the day.
I was not happy with the front desk. They seemed to be rude and gave me wrong info on the parking ramp. John at the front desk was great and tryed to help but the young lady working was not at all helpful.
Room had not been vacuumed when I checked in, otherwise the bed was clean and I slept good. Bathroom was clean. Door had to be pushed hard to shut.
March 3, 2014
Rated 2.0 out of 5.0 by BevyBar Hope things improve after the Renovations are complete!
We stayed at the Crowne Plaza to attend the Cold Climate wine show. I am sorry to say it is the first hotel I have ever felt cold in. The windows are very drafty and the heat doesn't work too well either, especially when we were there on a cold, windy weekend.It would be nice to have another chair to lounge in as there is only one for the desk,which isn't all the comfortable even for working at the computer.
We were also surprised to find that the dining room closed early along with the coffee shop, so the only place you could get anything was the lounge.
We would like to thank Tanisha for making sure we did have a room for the 2 nights.
February 26, 2014
Rated 3.0 out of 5.0 by concert getaway construction
Everything was fine until the next morning. We were trying to relax and watch tv and there was construction that sounded like it was in the next room. It was really annoying. We weren't warned about it and maybe they should have had certain rooms not occupied if there was construction in an area. There wasn't even a coffee pot, microwave or mini fridge which made it difficult to bring snacks.
February 18, 2014
Rated 4.0 out of 5.0 by TarynAmelia Under Construction and So-So service
This hotel is under construction currently. Our room was not ready at check-in. We were told that it would be approximately 10 minutes. After waiting 40 minutes my husband and I walked to the front desk to let them know that we were going to go to dinner and asked if our room would be ready when we returned as we needed to be at the Xcel Center no later than 6:15. We were immediately upgraded to the top floor by the manager. It was a small room but had an amazing view, the bed was extremely comfortable, and the overall room was VERY clean! There wasn't construction noise until around 9 am the next morning either. Upon check-out we noticed that we were double billed for parking. The room we originally purchased came with a parking package. When we check-ed in, we were told that due to the construction, they recommended that we valet park our vehicle as their parking garage is affected because of the construction and they have to contract with other parking garages, which was extremely confusing. It was only $2.00 more, so we used the valet service. We brought this to the front desks attention. The gentleman that helped us seemed annoyed and tried to tell us that because we opted for the valet parking we were charged $19.00 instead of $17.00. I explained that we had already paid the $17.00 when we booked our room, so we should only have a $2.00 charge for the valet parking fee. He cut me off while I was explaining and said he would just fix it. I wasn't going to let him ruin my day, so I just smiled politely and said thank you and that I hoped he enjoyed the remainder of his day. We will definitely go back once the construction is complete as I am just chalking this stay up to the employee's being overly stressed due to the construction.
February 16, 2014
Rated 4.0 out of 5.0 by OmahaBoy Indoor Parking...
Be sure to inquire about the "Platinum" parking rate at check in...
You might be surprised!
February 16, 2014
Rated 3.0 out of 5.0 by K3LV!N Out dated old style
May be the location for some people visiting St Paul is good. Other than that, I really can not see any good point about this hotel as most of the facility is not modern. For the same amount of money, you can be certainly better off for a more fresher chill.
February 15, 2014
Rated 5.0 out of 5.0 by Wendyr27 Comfortable hotel
There is nothing fancy about this hotel and it is a bit dated, but overall we had a nice, quiet stay in a clean comfortable hotel. I know they are in the process of updating it though. Also, the buffet breakfast was good. Not included in the room.
We also liked the sleep number bed.
February 11, 2014