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Rated 3.6 out of 5 by 34 reviewers.
Rated 1.0 out of 5.0 by Worst Experience Ever! Front desk and conceirge staff members were extremely rude. They just made me dumbfounded. When I asked something, they rudely responded. I sent some emails, but have been never replied. Room was disgusting and smelly. My stay in St. Petersburg was a nightmare. It gave a bad reputation to whole IHG hotels. September 25, 2014
Rated 5.0 out of 5.0 by Everything was very good I have stayed in this hotel 2 times earlier, and I have always been satisfied. This year I think it was even better than earlier. September 22, 2014
Rated 4.0 out of 5.0 by Großartiger Service, gut geeignet für Reisegruppen mit Rollstuhlfahrern Unsere Reisegruppe bestehend aus 9 Personen, davon 5 im Rollstuhl war zur Teilnahme an einem Rollstuhltanzsport-Turnier im Hotel. Besonders angenehm war, dass das Hotel auch einen Saal zur Durchführung der Sportveranstaltung besitzt, damit hatte man Wettkampf und Quartier unter einem Dach. Sehr zufrieden war ich mit dem freundlichen und zuvorkommenden Personal. Enttäuscht war ich vom Essen, zum Einen vom sich innerhalb weniger Tage wiederholenden Angebot, zum Anderen von der Qualität (oft kalt). Auch das WLAN könnte besser funktionieren. September 18, 2014
Rated 5.0 out of 5.0 by Mein Hotel in Sankt-Petersburg Das Hotel ist groß, hat 18 Etage und ist von Touristengruppen sehr beliebt. Davon muss man ausgehen, wenn man ein Zimmer in diesem Hotel reserviert. Es geht immer viel los und Personal kann einfach überfordert werden. Auch beim Fruchtstück kann das Restaurant in gewisse Stunden voll sein. Wi-Fi in Zimmer ist kostenpflichtig, was heutzutage nicht mehr erklärbar ist. Als eine Alternative kann man Wi-Fi auf dem Hotel Lobby gratis haben. Das Fruchtstück ist ausreichend. Die Lage neben Metro Station ist günstig und lässt das Stadtzentrum in weniger Minuten erreichen. Als IHG Club Mitglieder und Stammkunde habe ich diesmal ein Zimmer Upgrade bekommen, was mich sehr gefreut hat. Als IHG Club Mitglieder habe ich immer Wi-Fi gratis. Sonst entspricht das Hotel gewöhnlichen Standarten. Die Zimmer sind groß, es gibt genug Handtücher, Klimaanlage funktioniert gut, Lärmdichtung ist auch in Ordnung. September 16, 2014
Rated 4.0 out of 5.0 by good for groups This hotel is weel located and is very good for groups . Rooms are comfortable and Big , breakfast is Nice and quick . The checkin is smooth but there is no free wifi in room and charges are high . August 27, 2014
Rated 3.0 out of 5.0 by Probelms Well I have been to this hotel few times and never had any problem but this time had quite few.Snce I arrived nobody offered me an upgrade neither recognized my status the room was very ver small and internetwas not working so I could not connect,the day afterthey changed me the room after I had pushed them since I was de to stay for a week and internet was ok for 5 days then on monday of the following week internet had a big problem and could not able to use it anymore,I went to the lobby I had to wait for the manager may be 30 minutes then they offered me to work into a conference room...... One more thing the hotel was too crowded and itwas really hard to even have breakfast in the morning or to tke theelevato,this is not your prblem of couse I a just saying that it was too crowded to be an IHG hotel,I never had such experience never ever in any hotel of the group August 11, 2014
Rated 5.0 out of 5.0 by Excellent for value The only complaint is no lounge but overall is still excellent. August 5, 2014
Rated 2.0 out of 5.0 by Poor Service Poor service, not many staff speak English, not helpful July 28, 2014
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