Rated 4.4 out of 5 by 202
Rated 4.0 out of 5.0 Nice Stay
I booked my stay over the 800 #. Which then sent me to someone overseas. Which.......I could barely understand them. He indicated that we could put a roll-away bed in the room. And that the 3 kids that was traveling in our party would eat breakfast free & we paid a few dollars extra & got vouchers for our breakfast. Total disaster!!!! They could not put a roll-away in our room. The kids had to be under 12 years of age. Only one of my 3 were under that age, which I was never told. However, I did call the hotel that morning to verify our reservations. The wonderful lady at the front desk, fixed our rooms & she was able to get a roll way bed for us.......and no extra charge for the upgrade to the room. When we got to the hotel & realized the age limit. I went down to the desk and explained & the hotel manager was awesome & gave us additional vouchers for the kids over 12. From now on, I will call & deal directly with the local people at the hotel.......not the 800#. I really hate to see that they are giving jobs to people overseas, instead of here in the U.S. Very sad!! But the staff at the hotel was excellent!!!!!!!!!!!!!!!
October 28, 2014
Rated 5.0 out of 5.0 by TideFan4569 Quiet, Clean and Comfortable
This hotel is clean and comfortable. The front desk staff was polite and very interested in making sure my reservation was complete and correct.
I did not see any free breakfast lounge so I assumed we ordered off the menu, which I did. The young man who took my order was polite and took the order soon after I sat. It took an extremely long time to get, however. I only ordered oatmeal and a small fruit plate so I figured that should be quick . When I finally got the oatmeal it was lukewarm. This part of the stay was disappointing but I do understand if things get so busy you get overwhelmed, but I'm not sure what happened as it didn't appear too busy. I will return to the hotel, because it was good, clean, and quiet. Thanks for a nice stay!
October 27, 2014
Rated 5.0 out of 5.0 by Rose5955 Great reception service
The front desk was extremely pleasant and accommodating. Extremely impressed and started the stay off right.
October 27, 2014
Rated 4.0 out of 5.0 by Scotty 345 Not the best stay
Have stayed at this hotel in the past and have always enjoyed my stay. However, for some reason this stay was not as relaxing as the past. The room was ok. However, I noticed dust on the furniture and trash was on the floor between the beds and on the floor of the bathroom. The bed I slept in was not comfortable at all. "I tried them both and they were not comfortable".
About a month ago, I spent the night at this hotel and was happy with the cleanliness and comfort. I am just chalking this one up as a bad day. Please note, that the service in the restaurant and at the desk was awesome.
October 25, 2014
Rated 4.0 out of 5.0 by VisioTV Over all good sevice, bed was comfortable.
I thought the staff at breakfast was a little scarce and not the best I have seen. Breakfast was good though.
October 24, 2014
Rated 4.0 out of 5.0 by HJW3 Good service, nice restaurant, no network TV channels in room
Very nice room, but highway noise is an issue. The restaurant is great: limited menu, but very good food and service. Very friendly and helpful staff. The room, lobby and restaurant are very clean and fresh. For some reason, no broadcast network TV channels during our 5-day stay. They said their satellite provider was "working on the problem," but it was never solved during our stay. Otherwise, good hotel, good staff, convenient location.
October 23, 2014
Rated 4.0 out of 5.0 by ated Overall experience
My review would of be a 10 except for the problem with the key in the door. They did their best to try to fix it and was very professional and nice about the time they tried to fix it. Even though it seemed fixed when they left when we returned about 10 o'clock that night we still had the same problem and it took us about 15 minutes to get into our room.
October 23, 2014
Rated 5.0 out of 5.0 by JamD2 Great vacation spot for the Shenandoah Valley.
Rooms and beds were clean. Staff was nice and courteous.
October 22, 2014