Rated 4.3 out of 5 by 134
Rated 3.0 out of 5.0 by Doverlady Comfortable bed and great service!
We had a lovely week here in Staunton, VA with our motorcycle group of about 100 people or more. The staff was very helpful when needed, true Southern hospitality! We will probably not be traveling this way again but will use Holiday Inns on other travels.
July 28, 2014
Rated 4.0 out of 5.0 by Godiva4808 Comfortable bed and great check-in staff
I've stayed at the Staunton Conference Center before, but this time my stay was quite comfortable and memorable. I arrived earlier than check in and my room was ready, making it an ease to go to my next meeting. During my stay, at least two different groups were there, one being a motorcycle band. I don't know if the locaion of my room had anything to do with it, but I did not have to worry about noise pollution at night. it was the best stay I had during my business trip.
July 28, 2014
Rated 4.0 out of 5.0 by The4Murphs Comfortable bed and spacious room. Pool needed to be heated.
We had a good experience except the pool was freezing. Too cold for my daughter to swim in and she will swim just about anywhere.
Also the room had some dirt that should have been noticed by the cleaning staff (sunflower seed shells and hair...)
July 23, 2014
Rated 5.0 out of 5.0 by bibomo I'd stay here again
I made my reservation only 1 hour before arrival and luckily I was able to get a room as they were very booked due to many baseball teams in town. Overall by appearance inside and out, this is one of the nicer HI's I've stayed in. I was very pleased by the on-site restaurant and thankful it was there because there's not much else around this hotel. My only problem was that my room was overly perfumed probably due to some inconsiderate guest smoking in it at some prior time. I woke up at 4:30AM and really couldn't sleep anymore because I was gagging on the perfume smell of the smoke cover-up - It was very, very strong (Room #629). I would have called and complained upon check-in, but I knew it was my only option and the next full-service HI was another hour south. In fact, when I did laundry at home, I could still smell that scent on my clothes. Other than that, I'd stay here again, it was a very nice HI and the restaurant was surprisingly relaxing and delicious.
July 21, 2014
Rated 2.0 out of 5.0 by Johnny787 Not what I expected
I booked this hotel using reward points from my frequent IHG stays. I was going to Staunton for a weekend trip. I chose this hotel because it was convenient to the areas we were interested in visiting. I typically stay in hotels anywhere from 3-5 nights a week, so I feel I have a good understanding of good and bad service.
I got there Friday afternoon and went to check in. Being a platinum member I am used to getting free breakfast coupons and or free drink coupons. None of these were offered here. I asked and was told by the lady who checked me in that IHG eliminated these a few months ago. I know for a fact this is not true because IHG hotels I have stayed at within the last 2 weeks have offered me these coupons.
After check in I go up to my room which was a golf view king on the fourth floor. When I walked in the room the smell of cigarette smoke hit me. It was obvious that someone had smoked in this room and the hotel had not cleaned out the smell.
We needed to fill up our cooler with ice before heading out. The ice maker on the 4th floor was broken and directed you to the ice maker on the 3rd floor. The ice maker on the 3rd floor was broken and directed you to the ice maker on the 5th floor. I guess the third time was the charm for me to find ice. The least the hotel could have done was direct you to the correct, working ice machine.
Friday evening we get back from our day in Staunton and we decided to head to the bar in the hotel and give it a shot. I usually order a cider type of drink. I figured with all the local food, orchards and farms the hotel bar might stock some local ciders. This was not true. The only cider they had they were sold out of. I was disappointed in this.
I believe there was some type of youth baseball tournament going on the weekend I was there. I experienced kids running and yelling up and down the halls until about 11pm. This did not bother me to much because I was not trying to sleep at that time, but had I been, I would have not been able to sleep.
Overall I was disappointed in my stay at this hotel. I would not recommend this hotel to a friend.
July 21, 2014
Rated 5.0 out of 5.0 by pianodreams Very comfortable beds/pillows and great cleanliness.
As a woman travelling with 2 children , I felt safe and at ease during my stay.
July 20, 2014
Rated 4.0 out of 5.0 by Bull7051 Comfortable bed and great service
Really enjoyed my stay. The bed was very comfortable. Staff were very professional and courteous. In the future, when I travel, I will be staying here again.
July 20, 2014
Rated 5.0 out of 5.0 by Sales Manager Great Experience overall
My wife and I traveled 4 hours for a business meeting in Staunton Va. The people, the service and the comfort overall exceeded our expectation(s). Our only draw back was the use of the term Restaurant. This was more of a "Pub" then an actual restaurant. After 4 on the road, a nice sit down dinner vs a fast food experience would have been more gratifying. The food, although ok (Chicken strips were over cooked), there was no real "dinner" menu. Typically a "pub grub" environment and atmosphere. I will commend the breakfast buffet however! We had a young lady wearing glasses as our server and she could not seem to do enough to ensure our comfort and convenience! She greeted us with a smiling 'GOOD MORNING" and made our morning one to remember!!!
July 19, 2014