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Rated 4.3 out of 5 by 163 reviewers.
Rated 4.0 out of 5.0 by Great service Hotel staff was very nice and attentive. Bed was comfortable and room was adequately furnished. June 13, 2014
Rated 4.0 out of 5.0 by Hot tub out of service Nice, but not the exceptional quality one comes to expect by Holiday Inn associated hotels. June 12, 2014
Rated 5.0 out of 5.0 by Great place to stay! Roomy, friendly staff and a place that makes it easy to relax. June 11, 2014
Rated 5.0 out of 5.0 by ok place to stay ok place to stay. this survey is really annoying though! June 10, 2014
Rated 5.0 out of 5.0 by Good Business Hotel The hotel is well situated for the purpose, it has a pleasant outlook over the Golf Course on one side which helps one relax after a long day. June 6, 2014
Rated 4.0 out of 5.0 by Friendly Staff Travelling with my young autistic grandson and staff was very caring and understanding about his special needs. June 5, 2014
Rated 4.0 out of 5.0 by The Weekend Buffet The Buffet is a great deal if the food is hot. Cold scrambled eggs and hard waffles don't taste very good first thing in the morning. June 4, 2014
Rated 5.0 out of 5.0 by It was good It was good. Beds were comfortable. The room was clean. The staff was nice, and the bar was great. 10/10 Would stay again. June 3, 2014
Rated 5.0 out of 5.0 by Great morning experience We arrived very, very late at night to the hotel, but the staff was friendly, helpful, and energetic. The building appears to be older and renovated, but everything was clean and neat. Beds, pillows, water temp., hair dryer, closet space, and room space were all great. The flat-screen TV was BIG. The best part was our morning breakfast/swim. We had purchased a voucher for 2 adult breakfasts at the full-service restaurant, and the kids ate for free. The food was great and the portions were large . . . even the free kids' meals. It would have been a great value even without the advance-purchase voucher. (Rare for an in-hotel restaurant.) Service was great and very quick. The pool was right next to the restaurant, so we went for a post-breakfast swim in the unique, heated indoor/outdoor pool. (The view outside was really nice.) The morning desk staff was just as friendly, responsive, and efficient as the night crew. Even with the late night arrival, sit-down breakfast and swim, we were easily able to get 4 people showered/dressed and checked out before 11:00 a.m. Overall, this was an excellent value and a comfortable stay. June 2, 2014
Rated 5.0 out of 5.0 by Hotel in the beautiful Shenandoah Valley Driving the Highway on Memorial Day weekend can be stressful. The Holiday Inn in Staunton is just want we needed to relax and enjoy the start of summer. The hotel is set back just off the highway and overlooks the beautiful Shenandoah Valley. Our room overlooked a very nice golf course with just enough ambiance to remind us of why we were on the road. The staff gave us a great information sheet about local dinning and points of interest in Town. Our stay included a full breakfast package and the meal was perfect. A wonderful stay and experience. June 2, 2014
Rated 4.0 out of 5.0 by Minor glitches I like this hotel because of its pet friendly set up, no stairs or elevator to navigate. My room this visit had the elevator on one side and ice machine and laundry facilities on the other. It created a very noisy environment. Also,in the room there was a faulty plug that kept falling out of the socket and no bedside lamp. I had to push the nite stand against the plug to keep it in, put it kept falling out. Finally I called and housekeeping came up a repaired it. And lastly, the TV Remote was faulty. Housekeeping put new batteries in but it was still slow and inconsistent. The staff at this hotel is outstanding, room service and the food are excellent. I have stayed there many times with no problems. I would not hesitate to return again. May 30, 2014
Rated 4.0 out of 5.0 by Good place to stay - food a bit pricey You need to drive around to find the hotel - not as easy access as it would appear; staff very friendly; rooms clean and comfortable; restaurant is nice, but menu choice is limited and food is priced a bit high. Will stay again, but probably eat out.. May 29, 2014
Rated 5.0 out of 5.0 by We love this place! We had a wonderful stay at this Holiday Inn. Very clean rooms, and the best hamburger/onion rings I've had in a long time. We had our dog with us, and he love runing around the back of the hotel. Everyone was so nice......We plan to return May 19, 2014
Rated 5.0 out of 5.0 by Friendly Reception and comfortable room. We had a lovely view of the golf course as requested when I booked. Bed comfortable but bathroom a bit small. Nice amenities but the free Wi-Fi would only work in the bathroom in my room. Hotel reception staff very helpful and friendly. Came very quickly to replace a lightbulb in our room. Pleasant dining room. Great breakfast choices and friendly, helpful wait staff. Buttermilk pancakes were excellent! May 15, 2014
Rated 5.0 out of 5.0 by Wiery Traveler Holiday Inn Staunton is pet friendly. Very important to my husband and I as we travel with our Rhodesian Ridgeback(about 80lbs). There is good space for walking and we even got to take a stroll on the golf path(very early in the morning). The golf course is simply stunning, though we don't play we live on a SC golf course. The restaurant has good food and enough variety. We always use the room service so we don't leave the dog to bother any one. He never does any damage but could be very vocal. Thanks for a pleasant nights rest. May 14, 2014
Rated 5.0 out of 5.0 by Pillows, pillows and pretty view Only one minor flaw in an otherwise perfect stay: Why doesn't housekeeping pick up wine glasses? I had a glass of wine, from the bar, in my room every night. Housekeeping never took them away. Was I supposed to return the glasses? Also, a bit confusing for a first time visitor to find the entrance to the hotel when exiting the highway. April 9, 2014
Rated 5.0 out of 5.0 by One stop = comfortable, clean and cozy Like a much needed oasis in the desert, your hotel was the perfect place for us (and our 2 dogs) to take a break after 3 days of driving. Your staff was helpful and efficient---both checking in and out. The room was clean, comfortable and well laid out. I just hate it when the bed is right against the air vent. The bed was comfortable; the bathroom was not cramped; and the tv was good and got most stations. We had both dinner and then breakfast in the restaurant. The servers were pleasant and attentive without being pushy. It was so helpful to be able to park and then get everything we needed inside the hotel. Best of all, since I am a reward member, on top of all the amenities, we got a discount.!! Thank you holiday Inn. April 9, 2014
Rated 5.0 out of 5.0 by Great Renovations We always use this Holiday Inn to and from FL., so we have seen the before and after. It has been a positive upgrade. The staff was exceptional as usual. The only suggestion I would make is to have a larger menu selection for dinner. It was mostly "bar food" and a cup of soup would have been welcome. (Lighting could have been brought down a bit for breakfast). Will stop there again. April 5, 2014
Rated 5.0 out of 5.0 by overall very nice The personnel are exceptional..willing to go beyond to make you feel confortable. Room was clean and appeared to be recently upgraded. Unfortunally this hotel a year or so ago had a bad reputation and the "locals" seem to be surprised that we were staying here. We were quick to respond how much this hotel has turned around with new management, upgrades, etc. They have many facilities available for special events. We stayed for three days..would we come d...n right we would. February 25, 2014
Rated 5.0 out of 5.0 by Very helpful and understanding staff I want to say a big thank you to the Holiday Inn, Staunton, VA for helping us out after breaking down on I-81 in the early morning hours. We checked in quickly and the next morning received an excellent breakfast and they even provided us with a late departure time so we could manage with our 4 small children while waiting on a Sunday to locate towing service and an auto repair shop. The front desk staff during the day shift provided us with directions and helped us tremendously. Thank you to Eddie, the maintenance supervisor for helping us find the source of our car trouble. They were quite busy in the am but still took much time to help our family out. February 24, 2014
Rated 5.0 out of 5.0 by Best Omelett Ever! (at a hotel anyway....) As the title states, best vegetable omelett I have ever eaten at a hotel! Fluffy eggs, all veggies cooked superbly, cheeze just right, perfect omelett. The prompt and cheerful service complimented the meal. Even got a hot coffee to go. Oh, and the room was nice, too. February 13, 2014
Rated 4.0 out of 5.0 by staff was excellent every person of the staff was cheerful and pleasant. They also tried to help with every request February 6, 2014
Rated 5.0 out of 5.0 by Pet Friendly a plus This is a great pet friendly hotel. Our Golden Retriever loved it also, she was very relaxed. We drove an extra 100 miles to stay at this site and we are glad we did. Highly recommend. January 25, 2014
Rated 3.0 out of 5.0 by Bad Internet. Internet was terrible. TV did not work. Not hot water, only warm. I will drive a little further next time to stay at Holiday Inn Express. Never again here. January 10, 2014
Rated 5.0 out of 5.0 by Excellent Experience We were traveling from So. Carolina back to our home in Massachusetts. We stopped here, since we were exhausted from our drive. Our room was exceptional, from the comfort of our bed, to the cleanliness of the bathroom. We would definitely recommend the Holiday Inn. January 8, 2014
Rated 5.0 out of 5.0 by Class act at the Holiday Inn. We all enjoyed our stay. Oscar was delighted also. Happy New Year 2014. The Days.... January 6, 2014
Rated 4.0 out of 5.0 by Great staff!! Room could have been cleaner Everything was great except there was someone else's hair on the pillows a dead bug on the floor and when we opened the curtians about 15 dead flies under the window. The staff was very friendly and acomadating. January 3, 2014
Rated 5.0 out of 5.0 by Great place to stay. And Real good food We stayed 12/21/13. Had dinner in the hotel restaurant the food Was real good and reasonably priced, but what made our stay so memorable was our waitress for dinner and the next days breakfast. I wish I could tell you her name but I do know she had a buzz cut on one side of her head. She is one of the best servers I have had in a long long time. Please let her know she made our stay a real good one. We look forward to staying at this Holiday Inn on my next trip to SC. Thank you. Rich December 31, 2013
Rated 5.0 out of 5.0 by We liked it so much that we have already reserved a room for our return trip. We liked it so much that we have already reserved a room for our return trip. December 29, 2013
Rated 5.0 out of 5.0 by Great Stay 3rd time at this hotel it is our favorite in Staunton/Waynesboro area. Stayed for 4 nights and had a wonderful time.. Ate at the on-site restaurant on the first night as we were tired from the road. Food was excellent, service was good. Can't comment on breakfast as I had early morning breakfast meetings offsite. Staff was most gracious and accommodating. Nice location can see from highway but off far enough you have no noise. Backs up to a Golf course so if you stay on the golf view side you are doubly assured of a good nights rest. As far as the comment from the other reviewer about badly hung doors. I have found that all brands of hotels have badly hung doors (LOL) put a towel on the floor to block most of the light. Great place highly recommend. Thank you to the management and staff for a great stay! December 14, 2013
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