Rated 4.1 out of 5 by 195
Rated 5.0 out of 5.0 by cinni excellent stay
Ewa was extremely helpful and the young lad behind the bar was very good.
July 22, 2015
Rated 5.0 out of 5.0 by Coastwatch Man Best in the area
A very clean and comfortable hotel which is the best by far in the area. The breakfast was excellent and based on this hotel I will always use Holiday Inn where possible. I was also very impressed by the efficiency and friendlyness of the staff
July 22, 2015
Rated 2.0 out of 5.0 by nickpin in house cleaning
make sure that the rooms are cleaned before handing over the keys.
Explaining to people when they go for breakfast what we can have and what is available
July 21, 2015
Rated 4.0 out of 5.0 by MZW-Platinum One night in Stevenage
Arrived late, but staff at Check-in very friendly and managed to squeeze in a quick drink at the bar where the staff were very friendly and the TV screen huge. Executive room very large with good AC... Room safe was of old type and did not work properly. Mini-Gym better described as Micro-gym... but managed to get on the one treadmill which worked fine unlike the TV in there which would not show anything. Breakfast was fine and overall very good value for money
July 17, 2015
Rated 5.0 out of 5.0 by En2015 Comfortable, clean, excellent service
Comfortable and clean rooms. Quality food and excellent service provided by caring staff. Less than half an hour from central London by train.
July 16, 2015
Rated 5.0 out of 5.0 by Neetyweety46 Comfortable bed and good shower
We were staying at the Holiday Inn just for one night to attend a party nearby in Knebworth Park. We booked two rooms - a double and a family room as we had our 16 year old daughter and 12 year old son with us. The lobby area was clean and impressive. The person who checked us in was efficient and she quickly altered the rooms so that they could be close together. She didn't smile a lot but was friendly and efficient. The rooms were very clean and white but a bit stark looking with no pictures. The bathrooms were clean and looked nice but the plughole in room 518 was cracked. The showers were powerful and worked well and the beds were comfortable. The choice at breakfast and the quality of the food was excellent. The staff, however, were a little too attentive in that they whipped away plates before we'd finished eating and we felt they were trying to hurry us along.
July 15, 2015
Rated 4.0 out of 5.0 by Frogette Great service
As ever, really welcoming staff. My room was very close to the lifts and I was awoken very early with banging doors and loud talking which wasn't ideal. Breakfast was superb and again, the staff very friend
July 13, 2015
Rated 4.0 out of 5.0 by 55Russell Comfortable bed fresh hotel
Overall I was happy with the experience and a good night's sleep is important to something I don't always get when staying in business hotels. I would say that one of the receptionist's English was not as good as it should have been and nearly led to a misunderstanding. Nothing major but it could have been with someone else.
July 7, 2015