Rated 4.0 out of 5.0 by Inahotel Been here a few times...
I've stayed here many times, and will so many more. It's local to a customer so handy for that.
The rooms are comfortable, the staff welcoming and PC members get recognition. Although not in the recent few months (no availability), I've been upgraded to Exec rooms many times, which is a nice touch.
Downside? On-site parking is limited to exec rooms, other parking is a short walk away which can be a bit of a mither
June 4, 2013
Rated 4.0 out of 5.0 by itzjerm Much better than Holiday Inn Express
I moved to this location after the Holiday Inn Express was a horible experience. They treated me well, room was clean and updated. Breakfast was good with lots of variety. The staff all worked to make it a pleasant stay.
During a Business trip all over the country this was probably the best hotel I stayed in.
The only con No parking, And the claim of no upgrades as others have stated.
The best thing, I left something at the location which they quickly returned.
May 24, 2013
Rated 3.0 out of 5.0 by Wolfie2607 Beware, Limited Parking !
I arrived as a Platinum Club Member to be told that there were no upgrades available ( fair enough ) but that there were only 18 parking spaces in the hotel's car park, which were reserved for the 18 Executive Rooms, all booked up ! So nowhere to park on site.
I was told that I had 30 minutes to check into my room, then I would have to drive my car down the dual carriageway ( noisy, so request a room on an upper floor ) and back up the other side, to park in an open aired shopping precinct car park. It was lashing down with rain, and you have to use a subway to get back across the road to the hotel. ( Ladies BEWARE, this is not a nice place to be walking through at night ! )
This lack of parking spaces is definitely something which they should publicise on their website, particularly considering that their was PLENTY of space in the STAFF RESERVED section behind the hotel !
A not-very-amused regular IHG user.
May 20, 2013
Rated 5.0 out of 5.0 Great experience, fantastic staff!
This was a great visit. The only downside was that the en suite bathroom had a glass door! Apart from that it was great!
May 19, 2013
Rated 2.0 out of 5.0 by freshroastcoffee Poor service
if you want to be made welcome on arrival ,then my advice is avoid this hotel!
April 5, 2013
Rated 5.0 out of 5.0 by adamsden Always a pleasure
I have been staying at the HI Stevenage regularly since the day it opened. The staff are always friendly and courteous and will go out of their way to assist where they can. The management are helpful and dedicated to tailoring the service to suit individual needs on a face to face basis. The food here is exceptional, and the regular menu changes make recurring stays more pleasurable. The best poached eggs I've ever had in a hotel and ere's been a few!
I would recommend this hotel to anyone especially people who find themselves in the area regularly as the rapport you will gain with staff is fantastic. A home from home for any weary traveller.
March 25, 2013
Rated 5.0 out of 5.0 by KTGL Great Room
We stayed in an executive room, you get a parking space which is great. The room was really good apart from it could do with more light. There's a make-up/dressing table with the hairdryer but there's no light anywhere near the mirror so it's really difficult to see, also no plug socket nearby for hair staighteners etc.
Also we were woken at 8.15am on Saturday morning by the maid she asked if we wanted the room servicing, we said no, not at present but she never came back later so our hospitality tray was not replenished or the towels changed etc.
Other than a couple of little gripes the hotel and room were excellent and I would definately stay again when in Stevenage.
March 25, 2013
Rated 1.0 out of 5.0 by macjimmy12345 Last time I stay here
This is how it went;
Sunday night arrival, place almost empty, upgrade available, no chance (because the receptionist told me she would have to open another floor to make a room available. ! Last time I was told the Executive rooms hadn't been cleaned that day.)
So off to the bar, no one to serve me a drink after a 4 hour drive, the bartender (who was actually very pleasant) was chatting at reception, both receptionist and the bar tender saw me heading straight for the bar (customer service !!whats that then !)
Breakfast, there were not enough customers to offer a full hot buffet so I was told that breakfast would be cooked for me. A full English was ordered, I was a bit suspicious as it arrived within 2 minutes (obviously just cooked) one bite of my sausage (20% meat content if that) disgusting. I complained politely to reception on checkout, the receptionist said she would pass my comments to the Manager (I doubt she did I certainly didn't get a refund or e-mail or call. I wont be back to Stevenage.
February 10, 2013