Rated 3.6 out of 5 by 39
Rated 2.0 out of 5.0 by Bigcary Poor service
Had to pay for breakfast and the service was horrible! They were out of hot chocolate, and food wasn't very good. Worst service I have had in a long time
November 23, 2013
Rated 5.0 out of 5.0 by Mitch66 Great Bed - Great Hotel
Holiday Inn Express Stillwater has just gained my business for any future stays in the area. Great hotel with really large rooms and the beds are so comfy. Looking forward to a return trip soon.
November 17, 2013
Rated 4.0 out of 5.0 by CowgirlCA Temperature
Stayed during Homecoming. Expect to pay extra during football season.
Check-in was easy and quick.
Room was clean and typical HI room. Did notice the following morning that there were some food crumbs near the couch. Not from us. Shower had dried on shampoo or something on the wall.
Front desk offers complimentary coffee, hot cider, water, and great cookies (snickerdoodles, chocolate chips, oatmeal raisin).
The tv in the living room seemed like rocket science to me. The channels didn't match the tv guide the hotel offers. TV took awhile to turn on and the remote didn't work at all.
The temperature in the room - either too hot or too cold. Could not find a happy medium and the auto function did not seem to work. Woke up both nights to turn off or adjust the temperature.
October 23, 2013
Rated 2.0 out of 5.0 by Jasonsnickname Nice looking hotel, nice design but dirty
Hotel had a great look, loved the separate little den which helped keep out the sound from the hallway. However, housekeeping looks to be pretty much nonexistent. After complaining about the hair on bathroom floor, the dirty toilet, dirty shower curtain liner they offered a "full service". The next day their "full service" included empty the trash and make the bed. All prior complaints were still there. Had to ask for more toilet paper, did not get another soap or shampoo. Vending machine gave me Diet Coke when I pressed Diet Dr. Pepper. Cobwebs in room. This hotel has good potential if they could only get someone to come clean it.
October 2, 2013
Rated 5.0 out of 5.0 by FoodAddict Amazing Food
Comfy Bed, The staff is very friendly. The Restraunt (the west end) has a very good steak, cooked just the way i ordered. the mashed potatoes was flavorful, and the green beans that came with it was fantastic. I also had the chicken fried steak, and the Chips & Queso.
September 25, 2013
Rated 3.0 out of 5.0 by Tparker Place to sleep
Beds are comfortable, but the when I notified the front desk about fitness equipment not working correctly, it appeared that it was not a concern of the attendant, just acknowledged and went back to playing on phone behind desk. I have stayed at many IHG hotels in the past 8-10 years and this is the first one that doesn't have something in the fitness room to wipe off equipment with after use. The food is quite over priced, but is good. I stay at this hotel because it is the closest to work locations, not for personal, there are a lot of oil field people that stay at this hotel and you would think that they would move them around to upper floors as they tend to work odd hours, 3-4am doors opening and closing.
September 21, 2013
Rated 1.0 out of 5.0 by bb97 Hotel fine; working with Director of Sales horrible
Although I did not personally stay, I paid for rooms at the property. We blocked rooms at this location for our daughter's wedding. After some personnel changes, we had to work with Director of Sales. (You would think the Director would be the best employee for that position).She is incompetent and unprofessional. We would have never gone with this property had we known she does not return calls, makes excuses and would not be available. Other personnel we encountered were great and seemed to understand our frustration with the Director of Sales. We will not use this brand again if they allow poor performance.
September 16, 2013
Rated 3.0 out of 5.0 by Kansasnurse Comfortable bed but paper thin walls
Beautiful room, great beds, clean. But at about 1 and again at 4 am I heard what I thought was a bunch if people talking in the hall. It turns out they were in the room next door ad across the hall. We could hear their conversations and they weren't being terribly loud. White noise of the ac hid the noise but without the noise, I couldn't sleep.
September 12, 2013