Rated 3.0 out of 5.0 by txtravler Not as good as other experiences in Stillwater
Stayed for Mom's weekend at OSU - had planned a movie night with my daughter - but the TV's apparently have inputs disabled, as neither HDMI nor RCA jack inputs would read - giving us a 'invalid format' error. Staff told us we had a bad cable, but it works fine at her dorm.
No complementary breakfast like everywhere else in Stillwater that I've stayed, and it was not close to campus so we couldn't walk to anything
The room was nice but bed was so tall I could barely sit on it.....
April 19, 2013
Rated 5.0 out of 5.0 by Cheese Great experience & comfortable room
I had a great comfortable room in high floor with free excellent breakfast
Excellent relaxation in this hotel with overall excellent experience and service.
March 31, 2013
Rated 5.0 out of 5.0 by Harold11 Excellent food, room, front desk representatives.
I rarely have such an enjoyable stay at a hotel. I am a stickler for a perfect experience. My stay at this establishment in Stillwater, OK is as good as it gets. The attention to detail is impeccable. Keep up the great service.
March 29, 2013
Rated 3.0 out of 5.0 by jsmith Restaurant at Stillwater
We were staying for a little under two weeks and had to leave for work at approximately 6:15-20 every morning. We asked the front desk if the restaurant could accomodate our breakfast request as they did in the past and open a half an hour early. One chef who quit during our stay and I believe Cindy accomodated us for 5 days. However the remaining days, Pat the "head" chef refused. The hospitality industry is based on customer service of which Pat lacks.
March 24, 2013
Rated 2.0 out of 5.0 by JosieRo wi-fi where???
We checked in and was given the free wi-fi access code. Went to the room, we stayed for 4 days. Only occasionally could we get any signal and if we did manage to get on the signal was not strong enough to stay on more than a minute or less. The front desk employees gave me a different answer every time we inquired. The answers ranged from: "when the wind blows we do not have signal" (it is Oklahoma when does not the wind blow), "not my problem call the toll free number of our provider", the most honest answer was "we simply have some rooms that do not, or intermittently get signal, you will have to come down to the lobby to use the Internet". It was terribly inconvenient to have to go down to the lobby every time, we needed to look up information, send an email, check for email. If you have no obligation and want an off the grid stay this is your place, but if you have obligations and need to work, check on family or look up information this hotel is not up to industry standards. The industry standard in the electronic, Internet world is access to wi-fi they do not meet that standard. They advertise that standard but can not deliver.
March 11, 2013
Rated 5.0 out of 5.0 by Godrocksme2 Eat, Sleep and be Merry!!!
Everything was excellent. Worked closely with Terre Beck in planning a great evening of dinning with a group of students we brought up from Texas. The staff was so kind and even upgraded me to the TEXAS suite. It was just great. The attention to details; like having a sign at the front desk with our college logo welcoming us for the evening, was so special to everyone. It was a great value of all that we received. The staff even set up tables with centerpieces to make our dining experience even more special. I have to give kudos to the chef who came out and visited us and asked how our meal was. It was great CHEF!!!!! The menu has a good variety of dishes to choose from without being overwhelmed. The prices were very affordable and we didn’t have to wait in line to be seated.
The room was spectacular. I love all the amenities like the coffee. I have had the Toulouse coffee and really enjoy it strong robust flavor. I also like the free coffee in the lobby. A nice pick- me up, when you are running in and out of the property. From check- in to check-out and everything in between, I was so very please. This is my fourth year to stay at this property and I will continue to come back whenever in the area. Thanks for making me feel right at home!
February 21, 2013
Rated 4.0 out of 5.0 by mimiskid Will be back
My wife and I stayed at your hotel, very unwillingly. We have had a bad billing experience there before and really did not want to deal with it again.
This time was very different though, due to one employee in particular. The front desk girl, Reena, was very helpful and as sweet as can be. She assured us that we would not have any billing issues and gave us our choice of floor, which I thought was very considerate since we are smokers. She was always smiling and did not make us feel like we were a burden. The waitress, I believe her name was Stacy, was also very nice as well.
February 11, 2013
Rated 4.0 out of 5.0 by conrad Food service continues to be a problem
On Wednesday morning, February 6, 2013, I entered the food service area about 7:15 and found several tables waiting on service and at least eight tables uncleared of dirty dishes and food. It was about five more minutes before the only waitress came out of the kitchen with food that apparently she had helped prepare. To her credit, she did not panic even though people were waiting to be seated and several tables waiting to give their orders. I had seated myself at a clean table as did several others. As it turned out, this was the only wait person and she was also helping in the kitchen.
Apparently there was full booking the night before and people continued to overwhelm the area. All things considered, there were no mistakes in my order (fruit yogurt) and the one waitress never lost her cool. I am a Preferred Club member and stay at this hotel and the ones in Lubbock, TX and Charlottesville, VA about a dozen times a year. The restaurant management has got to improve in Stillwater. Thanks for listening, E.H.
February 6, 2013