Rated 3.7 out of 5 by 139
Rated 5.0 out of 5.0 Great Stay
I have stayed in this hotel many times before and it only gets better each time I stay
March 1, 2015
Rated 1.0 out of 5.0 room not up to usual standards
I have stayed at this Holiday Inn Express many times on business. I usually have a good stay. This stay was another thing! From walking in the room that evening it went downhill. The toilet seat was loose! The only drinking glasses I could find were the paper cups for the coffee maker. The very worst thing was the thermostat and heat kept coming on to maintain the room temp at 80 degrees and would not adjust to a lower temp. Finally at 11:15 p.m. I called the front desk and I was moved to a room where the temp could be adjusted. The next morning the hotel wifi would not connect. The staff personally checked my tablet. I was told the wifi couldn't handle the demands because other guests were using it for heavy downloads such as gaming and watching movies. All I wanted to do was read my email. It was one thing after another this stay. My breakfast was comped and I was offered additional points, which haven't shown up on my account. I do appreciate the basket of apples at the front desk. This location sometimes has them and sometimes it doesn't. I hope my next stay will be better. The rooms are clean, the facility is maintained, and there is on site dining.
March 1, 2015
Rated 2.0 out of 5.0 by ColdWaterStay not the best visit I've had at an IHG property
In the future my family and I will choose another brand when in Stillwater. I'm a very regular IHG customer and know what to expect in one of these properties. This one was in no way typical where customer service was concerned. The manager tried to bribe me with the addition of 10,000 points to my account, if I gave them all 10's on the survey. I found this to be very unprofessional. Sure, the site is clean and the needed amenities were there. However, that doesn't make a stay. All reservations have to be made through IHG for this facility, because the front desk transfers you as soon as you ask to reserve a room. Furthermore, you may want to ask what time of day the shower water is hot. We tried them early and late, with out luck. This was my second unsatisfactory visit to this facility. I'm done. We decided that since this is a college town with few choices for hotels, this one doesn't have to worry too much about reviews.
February 26, 2015
Rated 3.0 out of 5.0 by Dion3512 Cleanliness Poor
Bathroom was poorly cleaned. Hair was everywhere, used bar soap in shower. Hopefully my room was the only one cause I love staying at all Holiday Inn Express.
February 24, 2015
Rated 2.0 out of 5.0 by Bcpa Not your best
Reservation was wrong checked me out. Room key stopped working . Room not cleaned . Still not sure if bill is correct . I called and told room reservation was wrong and still had issues. It seemed like issue after issue. Thanks
February 11, 2015
Rated 5.0 out of 5.0��by LDBG Friendly place to stay the night
Friendly place....home of the wonderful OSU Cowboys!
February 10, 2015
Rated 5.0 out of 5.0 by EC Hale every thing was great.
It was a wonderful room very comfortable and inviting.We will stay here again next time we are in stillwater.
February 2, 2015
Rated 4.0 out of 5.0 by b5549 Internet service
My stay was great. Only thing wrong was I could never log onto the Internet and if I happened to get logged in the service was slow. I Was never able to use my computer and connect. It was faster to use my phone data than have wifi on. I was there for work. I wasn't able to do much work in the room will I was there.
February 1, 2015