Rated 3.7 out of 5 by 86
Rated 5.0 out of 5.0 by JoeG1972 Fantastic Location in OK
Wow...great hotel and location. the staff here was second to none. Would recommend this Holiday Inn to anyone passing through.
August 16, 2014
Rated 3.0 out of 5.0 by Travel person No internet service and damage deposit required
When we got to hotel trash bins were overflowing outside and there were ground cigarette butts outside the front door, that also smelled like smoke. We inquired about checking in early, but she said we could not. We were moving our son into college and had items in back of our truck, but she said they had no where to store things until we could check in.
We were on the 4th floor that had a musty smell. Bedspread looked like it had been wadded up before it was on the bed. We never could get internet service in the room.
When we checked out, I noticed they tacked on a $30/per room charge. (we had two rooms). When I called back, they said it was for incidentals. When I said, we did not get incidentals, they(Steve) said it was a "damage deposit". They said it was charged to card and when confirmed no damage, they would give it back. So they are using my money until they decide to give me a credit. Since when does Holiday Inn require a "damage deposit". No thanks. Nicer, newer hotel across the way with free breakfast and no deposit required.
August 13, 2014
Rated 4.0 out of 5.0 by jklimek Great hotel that needs better internet access
I really enjoyed this stay and had no problems except that the internet service was so unreliable that I was not able to stay connected and get any work done. I was only there two nights, and it was the second night that I wanted to work and was unable, so I did not ask for assistance from the hotel.
August 8, 2014
Rated 2.0 out of 5.0 by MellieSue Cleanliness is next to Godliness
Comfy bed, nice decor, friendly staff, BUT disgusting housekeeping - hairs all over the allegedly clean towels (requested & received new, clean ones), stains on carpet, hairs on bathroom floor, & a substance on one of the headboards!
August 7, 2014
Rated 5.0 out of 5.0 by Clancy176 Very Fine Hotel
A superb hotel with very high quality rooms with an awesome staff.
August 6, 2014
Rated 5.0 out of 5.0 by Cindy24 Great STAFF
The staff was very friendly the entire stay. Our rooms were comfortable and clean.
July 31, 2014
Rated 5.0 out of 5.0 by BDF82 Customer Service
We have stayed at this Holiday Inn three times since visiting OSU and each time has been a pleasure, we will be returning in early August. The entire staff is focused on customer service from the smiles you receive at check in to the smiles you receive check out. This Holiday Inn is very comfortable, clean and centrally located making it easy to get anywhere in Stillwater. The Holiday Inn Hotel and Suites / Stillwater - University West is my preferred hotel when visiting this area. I would highly recommend this Holiday Inn to all.
July 20, 2014
Rated 5.0 out of 5.0 by Denise22 very friendy staff
Great staff! Everyone was very attentive and accommodating. The rooms were comfortable and clean. The food was good and reasonably priced. The pool and workout room need cleaning, repair and updating, they were the only minuses I would give the hotel.
July 17, 2014