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Rated 3.7 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 by Stay in Stillwater Good Clean Hotel with nice beds; need to work on the internet, it was touch and go for working on-line. June 12, 2014
Rated 2.0 out of 5.0 by Excellent staff response but very poor condition of facility Reserved hotel and conference room for an anniversary party in which 100 plus people were to attend. The room we were placed in initially was so dirty and generally ill kept, we refused to stay in it. It had not been cleaned well (food on floor, dirt and other material on surfaces and bathroom, stains on all bedding, the curtains and the cloth chair). The staff immediately offered another room but it took a very long time to come up with a room that was clean. After checking in to the second room, it was cleaner but the overall look of this hotel is one of disrepair and uncleanliness. (It has only been open a few years.) The walls are dirty, have obvious patch work and stains. The bedding is stained. My children were excited to go swimming but, alas, the pool too was disgusting. When I inspected the area in which the party was to be held, it had the same dirty appearance, and the buffet serving containers they had set out were covered in old dried food. The carpets on the floor where I stayed were never vacuumed in the three days I was there. To their credit, the staff was diligent in trying to correct the problems, but the issue with this facility goes beyond quick fixes. It is obvious the standards for cleanliness and general appearances is low at this facility. It needs a total cosmetic touch up and the staff needs to have higher standards. I realize this is not a "five star" hotel, but after spending over three thousand dollars there, plus introducing 100 people and additional quests to the hotel, it should at least meet the expectations of general cleanliness and upkeep. I was repeatedly reassured corporate was working on these issues, yet excuses are just that. The banquet staff was extremely helpful and polite and went out of their way to be accommodating. The people are great, but the standards are poor. June 5, 2014
Rated 2.0 out of 5.0 by Staff and cleanliness The staff out front and in the kitchen were both excellent. However, housekeeping was nonexistent. The couch in the king suite had chips all inside it. The pillowcases were dirty. It took 2 phone calls and a visit downstairs to get it cleaned up. On our third night we had no wash clothes and had to make a trip downstairs to get them. The phone call did not work. The lobby smells wonderful but all the rooms have a stale dirty sock smell. In addition the bed was comfortable but the sheets would not stay on the bed. May 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good service This Hotel was wonderful to me and my family and friends that traveled for my son's wedding. The rehearsal dinner was held in the Ballroom as well. Being from an area of great food, I didn't expect much, but the food for the party was very good. All of the guests were impressed. That says a lot. They were helpful and accommodating to my décor set-up and take-down. When we come back to visit, we definitely will return to this hotel. May 3, 2014
Rated 4.0 out of 5.0 by Great Service The entire desk staff was awesome. Its hard to single out any single person as each one gave great service April 16, 2014
Rated 1.0 out of 5.0 by Hotel is went way down hill, in a hurry! I checked in, price was even higher than before! I have a son that goes to school at OSU, we have stayed at hotel several times! Also I try and stay there, on business as well. Get on elevator, and it is filthy! Then get into room, and it has grease spots all over carpet, AC cover is broke and hanging offand beds looked like someone had been laying in them. I told front desk, and girl, said she was sorry, and would move me rooms. I said it was ok, just take care of it! Stayed 3 nights, nothing was done! Girl at front desk said the people in oilfield don't take of the rooms, I said make them pay for it! She said it wasn't her decision! Look out in parking lot and it has grease spots and mud and dirt all over, looks worse than walmart parking lot! I stayed there earlier in the year, and was woken up with a mouse running across my arm! I called and told my wife about it, she said you need to tell the front desk and move rooms! I told her I would let the next guest get the surprise!! I am not griper or a bitcher, but it is a shame this hotel is going down hill and trashed, it is not very old! I feel sorry for guests coming for ball games and paying over priced rates for a pig sty! April 13, 2014
Rated 5.0 out of 5.0 by Great Place to Stay! This property makes a great first impression! I was greeted warmly and quickly checked into my room. The hallways to the rooms are spacious and the room itself is a great size. And the beds were incredibly comfortable! Hope to stay here on every visit! April 9, 2014
Rated 4.0 out of 5.0 by Great Staff Gabrielle at the front desk went out of her way to make sure I was satisfied with the room. Good place to stay! April 6, 2014
Rated 5.0 out of 5.0 by Great Staff and Awesome Facilities I planned an event at the Holiday Inn Stillwater and was very impressed! They have an AWESOME front desk staff, and Hannah in the Sales Department was FANTASTIC. JoAnn does a great job managing the food! The hotel rooms were quite comfortable! It was nice to have a 2 room suite.... something quite rare at a Holiday Inn. The bed was very comfortable, but the room needed housekeeping to clean it. There was food on the ground, a T-Shirt in the couch cushions, and stains on the carpet and furniture. In addition, the trash had not been taken out. I called housekeeping (she was a few doors down), and she helped me clean the room before I brought my stuff in. After I moved in, I realized that the toilet was clogged and that there was no Hot Water. The staff quickly moved me to another room, offered me a free breakfast coupon, and stocked my fridge with soda/ water. They were very apologetic and helped me out! The manager checked my second room and made sure it was clean and ready for me! Everything was fine there. The meeting room they put us in was quite nice! They set it up for us, continually checked on us, offered us free coffee and water, and locked it/ unlocked it when we needed it. It also had a nice window :) I tried to get room service for breakfast one morning, and placed a tag on my door (it said to put it there by midnight). When I woke up the next morning it was still there. I just walked down to the restaurant and ate there. The food was great! Breakfast and Dinner! Lastly, the check in process was quite lengthy as they were overbooked each night. Thankfully our entire group got rooms! The Hotel is one of the nicest ones in Stillwater!! I would totally recommend staying here! It is close to a new Walmart, but a couple miles away from OSU. Great Hotel! April 3, 2014
Rated 1.0 out of 5.0 by Meeting Planning Leaves Much to be desired I just hosted a conference with about 50 people and spent the last year planning our event. We worked with 4 different people that were in Sales during this time. The level of customer service was just horrible. I plan lots of events and meetings and this had to be the worst when it came to communication and meeting our expectation. The management changed so much I couldn't keep up. When the sales staff person did finally make it to the property she didn't seek me out I had to actually introduce myself to her. There was only one person at the hotel that had any real customer service skill and that person was Ricky. He should be applauded for his effort. He worked hard and definitely understood what customer service really is. The food wasn't good and we ran out of one of the items at our banquet and we had 11 fewer people than we had planned for. No one ever reached out to try and rectify this situation. I wouldn't stay there again, nor would I ever recommend this location to anyone. April 2, 2014
Rated 4.0 out of 5.0 by Front desk staff not too helpful. Hotel is great, front desk girl basically gave me my room key and said good luck. Other than that nice place to stay, would recommend this place to any of my coworkers/friends. March 28, 2014
Rated 4.0 out of 5.0 by Business Trip Overall experience with hotel was good. The staff had the paperwork completed and my information from previous stays was on file. The staff is courteous and professional. The onsite restaurant has a food variety of meals to offer and a decent bar if you need a night cap. My only con was not having any hot water to take a shower. The front desk was notified. I'm not sure if the problem was corrected. March 10, 2014
Rated 5.0 out of 5.0 by Great place to stay I've had a lot of work to do in Perkins, OK and this Holiday Inn has been great. There close to plenty of restaurants and the rooms have been great. Staff has been friendly. I plan on staying there when I travel to Perkins/Stillwater. March 5, 2014
Rated 3.0 out of 5.0 by staff Martin at the front desk is knowledgeable, smart, accommodating and represents the brand in a stellar manner making this Holiday inn a place to stay again. There are a lot of choices in Stillwater but Martin gives this place its own upmarket class, and efficiency. Thanks for having him there when I am on these extended stays. That guy is a step above. Thanks again March 2, 2014
Rated 3.0 out of 5.0 by Needs some improvement I've stayed at this Holiday Inn many times. And overall it is a good property. This time, I found my room in need of improvement. The sheets were clean, but needed to replaced with newer ones. The ones on my bed had small balls on them and were worn. Also, the carpet was needed to be cleaned. There were muddy boot tracks on the carpet. I like this property and I get good service, but they really need to update and maintain what they have. January 15, 2014
Rated 5.0 out of 5.0 by Excellent hotel Having earned over 600,000 priority points since the program started, I have stayed in many fine IHG hotels. The Stillwater Holiday Express ranks among the best. January 12, 2014
Rated 4.0 out of 5.0 by Restaurant Chicken fry was awesome BUT breakfast a total disaster!! Toast was slightly warmed bread, pancake, do not order, bacon rare! Go elsewhere for food. December 15, 2013
Rated 5.0 out of 5.0 OSU vs OU Football Weekend The staff was very accommodating from the moment we arrived on Thursday. Very spacious and clean rooms. Every employee was very nice and greeted us every day. We had a death in the family on Saturday and had to leave on immediate notice. The hotel did not charge any cancellation fee even though it was on such a huge game weekend with 2 night minimums required. They were very comforting in our time of loss. I would stay here every time I go to Stillwater. December 10, 2013
Rated 5.0 out of 5.0 by Great service and nice rooms Definitely would stay here again. The rooms are nice the beds are nice and comfortable and the staff is awesome. Thanks for making my stay comfortable. December 7, 2013
Rated 2.0 out of 5.0 by Poor service Had to pay for breakfast and the service was horrible! They were out of hot chocolate, and food wasn't very good. Worst service I have had in a long time November 23, 2013
Rated 5.0 out of 5.0 by Great Bed - Great Hotel Holiday Inn Express Stillwater has just gained my business for any future stays in the area. Great hotel with really large rooms and the beds are so comfy. Looking forward to a return trip soon. November 17, 2013
Rated 4.0 out of 5.0 by Temperature Stayed during Homecoming. Expect to pay extra during football season. Check-in was easy and quick. Room was clean and typical HI room. Did notice the following morning that there were some food crumbs near the couch. Not from us. Shower had dried on shampoo or something on the wall. Front desk offers complimentary coffee, hot cider, water, and great cookies (snickerdoodles, chocolate chips, oatmeal raisin). The tv in the living room seemed like rocket science to me. The channels didn't match the tv guide the hotel offers. TV took awhile to turn on and the remote didn't work at all. The temperature in the room - either too hot or too cold. Could not find a happy medium and the auto function did not seem to work. Woke up both nights to turn off or adjust the temperature. October 23, 2013
Rated 2.0 out of 5.0 by Nice looking hotel, nice design but dirty Hotel had a great look, loved the separate little den which helped keep out the sound from the hallway. However, housekeeping looks to be pretty much nonexistent. After complaining about the hair on bathroom floor, the dirty toilet, dirty shower curtain liner they offered a "full service". The next day their "full service" included empty the trash and make the bed. All prior complaints were still there. Had to ask for more toilet paper, did not get another soap or shampoo. Vending machine gave me Diet Coke when I pressed Diet Dr. Pepper. Cobwebs in room. This hotel has good potential if they could only get someone to come clean it. October 2, 2013
Rated 5.0 out of 5.0 by Amazing Food Comfy Bed, The staff is very friendly. The Restraunt (the west end) has a very good steak, cooked just the way i ordered. the mashed potatoes was flavorful, and the green beans that came with it was fantastic. I also had the chicken fried steak, and the Chips & Queso. September 25, 2013
Rated 3.0 out of 5.0 by Place to sleep Beds are comfortable, but the when I notified the front desk about fitness equipment not working correctly, it appeared that it was not a concern of the attendant, just acknowledged and went back to playing on phone behind desk. I have stayed at many IHG hotels in the past 8-10 years and this is the first one that doesn't have something in the fitness room to wipe off equipment with after use. The food is quite over priced, but is good. I stay at this hotel because it is the closest to work locations, not for personal, there are a lot of oil field people that stay at this hotel and you would think that they would move them around to upper floors as they tend to work odd hours, 3-4am doors opening and closing. September 21, 2013
Rated 1.0 out of 5.0 by Hotel fine; working with Director of Sales horrible Although I did not personally stay, I paid for rooms at the property. We blocked rooms at this location for our daughter's wedding. After some personnel changes, we had to work with Director of Sales. (You would think the Director would be the best employee for that position).She is incompetent and unprofessional. We would have never gone with this property had we known she does not return calls, makes excuses and would not be available. Other personnel we encountered were great and seemed to understand our frustration with the Director of Sales. We will not use this brand again if they allow poor performance. September 16, 2013
Rated 3.0 out of 5.0 by Comfortable bed but paper thin walls Beautiful room, great beds, clean. But at about 1 and again at 4 am I heard what I thought was a bunch if people talking in the hall. It turns out they were in the room next door ad across the hall. We could hear their conversations and they weren't being terribly loud. White noise of the ac hid the noise but without the noise, I couldn't sleep. September 12, 2013
Rated 1.0 out of 5.0 by My wedding night I stayed the first night by myself and I asked that the seccond night my room be cleaned for myself and my new husband, well that didn't happen. Instead no clean towels because the night before we had a leak in the bar sink and had to wrap towels around it to catch the water, we told the front desk and nothing happened. We took a shower to find out no towels so we have to stand around and wait for them to bring us some! Thanks a lot holiday inn for making my wedding night not a good way! September 11, 2013
Rated 4.0 out of 5.0 by Comfortable bed and quite We enjoyed our stay very much. Our room was clean and quite. The air conditioner worked great. The staff friendly, our only disappointment was the Wi-fi did not work and we had to go to McDonalds to use the computer. September 11, 2013
Rated 3.0 out of 5.0 by Exercise Room the fitness facility leaves something to be desired. there is no water available to guests, also no towels to wipe sweat off machines nor anything to sanitize after use either. Competitors in the same area have far superior fitness facilities. September 7, 2013
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