Rated 4.5 out of 5 by 231
Rated 3.0 out of 5.0 Frustrating Finale
Upon arrival there were no parking spots due to a party being held at the hotel as I was told by the front desk. I entered the lobby and waited about 5 minutes before the clerk came from the back. No bell or sign indicating she would be back in a few minutes. After she arrived to the desk, she was very friendly and checked me in, but didn't notify me of the snack bar or the restaurant I found on my own later. My room was very clean, very quiet and the BED WAS SIMPLY TO DIE FOR as in all Holiday Inns I've experienced in the past. The front desk clerk was accommodating in allowing me to park in front of the lobby due to no available spots. I asked for a 12N check out instead of 11am due to being extremely tired and planning to sleep like a baby. At a few minutes after 9am I was rudely awakened by loud bass of someone's music, called the front desk and was told that a church group were holding their services there. She said she would ask them to turn it down. They did. I fell off to sleep about 10 minutes later, but then again was awakened to the same bass. I called the clerk again, she apologized stating she spoke with her off site manager and they weren't aware the group would have music. She at some point stated they paid a lot of money to be there. REALLY! So I guess my cost of stay meant less. I told the clerk I could've had a better experience at a cheap hotel for half the price. By the time the music stopped it was time to get up and prepare to leave. I requested to speak with the manager and the clerk informed me she could not reach the manager by phone. On check out I was given a card with email address to contact the manager. If it had not been for the horrible last 2 hours of my stay, my review would have been 5 stars but the noise and management's response to my complaint ruined my experience. I will stay at Holiday Inn again but will certainly inquire of any parties being held at night and any groups meeting in the morning. Management did however, attempt to make amends and issued me a 25% discount off the original check in rate. Most hotel guests are looking for quiet, rest, and peaceful sleep, and if this part of the stay is not pleasing, it ruins the whole stay.
May 2, 2015
Rated 5.0 out of 5.0 by jrb3660 Comfortable, updated room
My room was very comfortable. The bed, furnishings, and other appointments were all updated and very nice. I like to stop at this hotel when I go to Florida.
April 27, 2015
Rated 5.0 out of 5.0 by PMD9 Great sleeping location
Slept very well, not easy for me on the road! Very quiet and professional! Cannot go wrong here!
April 26, 2015
Rated 4.0 out of 5.0 by FORETY Business Stay
Majority of the front desk staff was very professional and pleasant, with the exception of the midnight shift receptionist. Attitude was a little less the acceptable, and you can tell she didn't want to be there. The rooms were outstanding, as well as the overall cleanliness of the whole hotel. I will definately stay here again when I'm back in Atlanta.
April 25, 2015
Rated 2.0 out of 5.0 by mr.fahad Cons
Inconvenience and odor
Discomfort in the middle of the night
Photo Hotel different from reality
Lack of luggage trolleys.
Limited restaurant seats
April 22, 2015
Rated 5.0 out of 5.0 by Kenny610 Very friendly
Once again I was treated very well as though I was at home!
April 19, 2015
Rated 2.0 out of 5.0 by gamecockj Whats wrong with just raising prices just to make profit
In this case I am extremely disappointed in the fact that the prices per night were raised and the free continental breakfast was eliminated just to increase profit!
April 18, 2015
Rated 5.0 out of 5.0 by Spd205 Very clean and comfortable
Very clean hotel and great location. We will stay there again.
April 17, 2015