Rated 4.0 out of 5 by 328
Rated 5.0 out of 5.0 by DJW63 BIRTHDAY WEEKEND
CHOOSE TO STAY AT A REPUTABLE HOTEL FOR OUR FIRST TRIP TO STRATFORD.EVERYTHING I EXPECTED BUT FEEL THAT MOST OF THE STAFF COULD DO WITH HOSPITALITY TRAINING.
November 15, 2012
Rated 5.0 out of 5.0 by SteveNorthampton Ideal position in centre of Stratford...
I'll get my only 2 real moans out of the way first - the coveyor-belt type self-service toasters at breakfast are a nightmare, I saw loaves of bread wasted by customers who burned their toast, or managed to cook it correctly one side but not the other. Get rid of these horrible instruments of torture immediately and replace them by a bank of pop-up toasters.
Secondly there was no indication when booking with children that their attendance at the Health Club/swimming pool is severely limited in the evenings, this meant we had to leave an 11 year old and 13 year old in the room disappointed with their dry swimming kit, while we used the facility. By all means get tough with anyone, children or adults, who makes a nuisance of themselves, but do it on merit not age. Why does this country have such a hang-up about families?
The staff were magnificent throughout so well done all of them for making it a seamless and pleasant experience on the human contact front. It is worth noting that shareholders and directors take the lion's share of most hotel chains' profits, so to see the lower paid members of the group still showing excellent customer service and care is an achievement. They are the ones who interact with us, it is the faceless ones who live in big houses in nice villages who never get their hands dirty!
The room was excellent, clean, well provided and spacious except for lack of a refrigerator which these days should be a standard provision. We knew this so took out own travel fridge.
Car parking was well-organised and reasonably priced: £5 for residents makes it a wonderful stress-free haven near the centre of town. The Stratford Park-and-Ride isn't always the lovely facility it is cracked up to be!
Given that the food was largely done on a self-service buffet system I felt it was fine for the price, and the variety on offer was good.
Bar drinks are slightly on the expensive side of OK but if you worry about that then just ask for a jug of tap water and drink your own alcohol in the room, that's what a significant number of people do these days.
The place is large but it is reasonably easy to find your way around. The signage could maybe be a little bigger and more regularly spaced.
Check-in and out was quick and efficient. They were very helpful in allowing a late check-out which made our stay hugely relaxing.
The fitness/health suite I thought was fine, my wife felt it was a bit dated and that there were a few grubby corners. We disagreed on that one!
Pool, hot tub, steam room and sauna, plus some fitness equipment is what we got and reckon it's a reasonable facility. Staff do seem to have their work cut out preventing large pools of water collecting in the changing rooms at busy periods, so maybe a re-flooring/drainage system needs looking at.
All in all a happy experience in a pleasant environment at a decent price - my few little moans should NOT put you off, it's well up with the opposition, indeed slightly ahead I'd say.
Just a quick mention for Stratford itself because this hotel is obviously used by many tourists - despite lots of visitors most of the local attractions are reasonably-priced and the pubs, restaurants and shops can offer bargain fare, I think it is a great tourist destination.
November 9, 2012
Rated 5.0 out of 5.0 by Theatrefan Very pleasant stay in Stratford on Avon
What can you say? We were warmly welcomed, the room was quiet and comfortable, the breakfast excellent and the location perfect for visiting the town on foot. We will definitely visit again. Hopefully next time the performance at the theatre won't be cancelled!
November 4, 2012
Rated 5.0 out of 5.0 by Pebbles07 Fantastic Hotel ,Excellent Customer Service
we stayed at youre Hotel in August this Year, we are from Sydney Australia . my husband and i found your hotel at Straford upon avon
fantastic , the room was so spacious,the king size bed was so comforable especially as i have a very bad back .
The staff at brekie were so frendly , the cooks, the french cheif , and the english cheif so fully of joy they maid our day so happy .
Youre Garden setting is so peaceful with the river with the ducks and swans we had a drink or two with some other guests from the US and Ireland there i did not want to leave , location is great close to shops , theatre,restaurants
I WOULD like to tell you about customer service lady on front reception her name is ROXANNE she went out off her way to help me nothing was to much trouble, i had to call my nanna on the phone in Scotland to tell her when we would be arriving at her place and what train we would be on ,but i had lost her phone number , and i could only get it on the internet , but we did not have a lap top with us ,she told us the computers at the hotels were broken and would not be fixed till monday , , this was friday,i told her my story and how my nanna was 99 years old and would be worried , Roxanne took us to the office let us use ,office computer .thank you
Roxanne sat with us we got phone number, roxanne let us use hotel phone , great customer service . well done youre Pebbles 07
November 3, 2012
Rated 4.0 out of 5.0 by pbsantiago Good Hotel spoilt by extra charges
Good hotel, great staff, good food - but charges £7 for Wifi and £5 to park your car (even after you have paid for a room!)
Given the lack of cost to the hotel for these, this is blatant profiteering!
November 3, 2012
Rated 5.0 out of 5.0 by Swampy12 A fantastic Getaway weekend
Worth every penny, this is a lovely holiday in a truly ideal location for the whole of Shakesphere's town. The hotel itself was superb with friendly and obliging staff.
We made extensive use of the hotel leisure facilities, all of which were clean, good working order and again, helpful staff.
We would certainly recommend this hotel to others and will without a doubt use this hotel again.
October 29, 2012
Rated 5.0 out of 5.0 by shakespearessister a nice chilled stay in stratford
Had a geat time here over the midterm with the family. Good big family rooms here with plenty of space and a pool to chill in after a hard day doing the various shakespeare houses. Decent breakfast was included..all in all a good time!
October 29, 2012
Rated 5.0 out of 5.0 by Isla Great Hotel and location
Only stayed one night for family gathering but time to use the leisure centre and use the central location for a look around Stratford. Great.
October 29, 2012
Rated 4.0 out of 5.0 by clock fantastic location
We were upgraded to an exectutive room on arrival, the hotel was good however the breakfast staff were very unorganised and very slow
October 27, 2012
Rated 5.0 out of 5.0 by SCORPIO Great all round hotel
Staff very helpful. Easy check in and out. Breakfast staff very helpful .Would thoroughly recommend this hotel.
October 26, 2012
Rated 5.0 out of 5.0 by RodneyWS11 Great Stay in Stratford
My partner and I spent two nights on a mini break and found the hotel was clean and comfortable with a very good choice at breakfast. The beds were very good and a choice of pillows.
October 25, 2012
Rated 3.0 out of 5.0 by Siani Overnight Stay
We have stayed at the Stratford Holiday Inn on several occasions. . The lady on reception didn't seem to know the time of day and having given us our room number then decided to change it.
We then booked for dinner only to find that there was no carvery and nothing to suit us. It was all either red meat or curried or spiced.
Extremely disappointing - can only hope that our experience on the 8th November will be vastly improved.
October 24, 2012
Rated 5.0 out of 5.0 by Annieb Excellent Location
Hotel in excellent location. Breakfast suoerb even on the Sunday Morning when the hotel was full to capacity with a trade show. Will definately stay here again.
Only down side - do not think you should have to pay for car park even if it is only £5
October 22, 2012
Rated 5.0 out of 5.0 by Steve99 Excellent location and very comfortable
An excellent hotel with a great location and plenty of parking space
October 19, 2012
Rated 3.0 out of 5.0 by hobbit room spacious, clean and comfortable, reasonable bed
generally the room was good, our stay spoiled by poor food and poor service in the bar. We could have eaten better and far less expensively if we had used a local pub, and would have been attended to more swiftly. employing someone who can cook would be to the hotel's benefit, because eating one meal in the bar put us right off trying another meal
October 17, 2012
Rated 5.0 out of 5.0 by Rachie Warwick Castle holiday inn deal
We found the staff extremely helpful when arranging a surprise visit for a birthday visit.All needs were catered for including a baby travel cot and a special chocolate birthday surprise! Thank-you Holiday inn stratford upon Avon! A good deal including castle pass:)
Only one minor negative regarding dinner....the main course fish was boiled to death!!!! which was ashame as it was the main birthday meal-but besides that all was good:D
October 16, 2012
Rated 5.0 out of 5.0 by John272866 An excellent stay
Pros: Staff friendly, professional and helpful. Room very clean, a good size and very comfortable. Food plentiful and tasty. Service very good. Parking plentiful and convenient. Location couldn't be better as it is very close to the town centre, the theatre and the river.
Much to recommend it.
Cons: Window would not open. Poor flush to toilet and no brush.
October 14, 2012
Rated 3.0 out of 5.0 by Luca Great location, but.........
A mixed experience. Great location, but rather a faded hotel. Bedrooms and all the public areas are scruffy but not actually dirty. Bathroom toiletries not replaced between visitors, so half empty. Most of the staff were nice and helpful. Breakfast very overpriced. Cheeky to deliver un-ordered Sunday newspapers to the room and then charge for them.
October 14, 2012
Rated 5.0 out of 5.0 by Louis2012 nice room, good location
In Stratford great place to stay during your visit
October 6, 2012
Rated 5.0 out of 5.0 by Sazbaz Holiday Inn, Bridgefoot street, Stratford-upon-avon
I thoroughly enjoyed my stay at the Holiday Inn. I do not have a bad thing to say about it. The staff were friendly & helpful. The room itself was spacious & very clean, which i always look for when I stay in a hotel.The location is perfect. This is the second time i have stayed here & would definately come back. Thank you.
September 29, 2012