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Rated 4.1 out of 5 by 401 reviewers.
Rated 3.0 out of 5.0 by Disappointing I guess a freezing week in January is not going to be the best time of year to visit so the hotel was not full which I suppose did not help lift the gloomy atmosphere inside. I was very surprised to be asked to pay on arrival; this has never happened before in any of the Holiday Inns I have stayed in. There was no recognition of my Priority Club level or even membership. The room was exceptionally cold and took a long time to warm up. The bathroom had mould around the bath and by the door and there was a very limited choice on the room service menu. All in all a very disappointing visit. March 3, 2013
Rated 4.0 out of 5.0 by Lovely Family Room with Bunk Beds Lovely Hotel in the centre of Stratford couldnt ask for a better location, Lovely spacious family room, If there was a down side kiddies bunk beds area a little bit cold, Same as the Bar, But on the whole excellent value, Would go again. March 2, 2013
Rated 3.0 out of 5.0 by Great location for Stratford upon Avon but not for the pool Good location in the centre of Stratford upon Avon. Room was comfortable and clean and third bed had been made up for us. We chose the hotel for a leisurely weekend and the pool facilities were not clean, visible black mould. On the Saturday when we were in the pool the water was cloudy. The manager took a sample of the water and closed the pool, saying he could not add any more chlorine. We left earlier than planned on the Sunday to get back to our own leisure club. Soya milk available at breakfast. March 1, 2013
Rated 3.0 out of 5.0 by Average Hotel Hotel looked rather tatty, our towels were yellow and we had stains down our bathroom door,Didn't use the restaurant as the menu didn't seem appealing. Good location for the theatre with secure parking.Wouldn't have been happy had we paid more. February 27, 2013
Rated 5.0 out of 5.0 by great value for money and relaxed atmosphere We stayed here during a theatre visit. Ideal for this as near to RSC - 5 mins at most. Reception staff were very obliging and our rate included a high-class breakfast. All this for a very reasonable rate. February 26, 2013
Rated 5.0 out of 5.0 by great location We really enjoyed our stay. The hotel was in a great location with lovely views over the river whilst eating breakfast. The breakfast was fabulous. We had a large and comfortable room. The leisure facilities were good. All the staff were friendly and helpful, we would definitely stay again. February 26, 2013
Rated 5.0 out of 5.0 RSC on the doorstep We chose this hotel because we wanted to be within walking distance of the RSC, and it's just a few minutes walk around the corner and on the edge of the shops and restaurants. We ate out in the evening, but the hotel breakfast was fine. We had a very comfortable stay and the hotel was excellent value for money. February 23, 2013
Rated 4.0 out of 5.0 by Birthday Weekend My husband and I stayed at the Holiday Inn Stratford for a birthday weekend, we had a lovely stay despite the very snowy weather which meant the hotel was very quiet. It is centrally located next to the river and easy to walk into the town centre or visit the theatre. Would stay here again. February 21, 2013
Rated 5.0 out of 5.0 by Great family break We recently spent two nights at Stratford Holiday Inn. We were delighted on arrival to be shown into a family room with a double bed and two sofa beds, so boys didnt have to share. The staff at this hotel could not have been friendlier or more helpful which made for a very relaxing stay. Dinner for adults a little pricey but kids eat free so made it very affordable family meal. February 19, 2013
Rated 5.0 out of 5.0 by A lovely relaxing experience We turned up at the Hotel in the middle of heavy rain. Luckily there is a large porch so you can unload your family/luggage. There is plenty of secure parking which is very good value as you just pay £5.00. We were seen straight away by a polite member of staff who asked us how we are and if we had a good journey. We had booked a package which included Dinner, Bed and Breakfast and was offered a time slot for the evening meal. when we entered the room it did feel a little chilly so we put the heating on and yes this is a little noisy but efficient. The room was very clean and the bed was very large and comfortable, probably the best I have ever slept in. The bathroom was a little dusty with a small crack in the sink, however the towels were very white and fluffy, plenty of hot water and the shower was powerful. The evening meal was amazing. The staff were very friendly and the food hot and fresh. We just couldn't fault the restaurant. Breakfast was just as good. We were also offered a late check out so we didn't have to leave until 2.00 pm. Unortunately we didn't have time to use the swimming pool or the gym but I am sure this too would have been managed well. Check out was quick and effiecient and everything was itemised. Money is not taken out of your bank account until you leave We were sorry to have to leave and look forward to going back. February 16, 2013
Rated 5.0 out of 5.0 by Excellent staff and very comfortable room. 4 of us enjoyed a very pleasant stay for 3 nights in December. Our rooms were spacious and comfortable, and all the staff were absolutely wonderful - nothing was too much trouble for them and they were always happy to assist with a smile. The location was great as it was only a few minutes walk into Stratford. The breakfasts each morning were delicious and offered a good variety of food to suit all tastes. I would have no hesitation recommending your hotel and would definitely staff again should we visit again. Gail February 1, 2013
Rated 5.0 out of 5.0 by Friendly, comfortable stay We stayed here for my birthday on the 19th January 2013, wanted a relaxing weekend and thats what I got.. We had a executive room with great complimentaries it was very spacious, clean and the beds are so comfortable.. We made use of the facilities Steam room, sauna, hot tub and jacuzzi.. The staff were all very polite and friendly.. There was just 1 thing we was disappointed with was we had booked 2 rooms and at 3 oclock when you can book in there was only 1 room ready we had to wait another half hour before we could get into our room! but all the above made up for that.. Will definately stay here again.. January 26, 2013
Rated 5.0 out of 5.0 by Excellent Location two minute walk into tow. comfortable room Really friendly reception January 21, 2013
Rated 4.0 out of 5.0 by Lovely hotel, great customer service Lovely hotel. Our room was lovely with a great view, from the front of the hotel, of Stratford and the river. Very friendly staff and good customer service. However, the one massive thing that lets this hotel down is that they charge their own customers for parking. I feel very strongly that a customer who has chosen their hotel above all others, and has paid quite a lot to stay there, because this is not a cheap hotel, should not then be charged for parking their car at the hotel. This does not give a good lasting impression when you are checking out and the reception staff then tell you that you need to pay a car park charge, something not mentioned when checking in. January 18, 2013
Rated 5.0 out of 5.0 by Experience of staying at this hotel was very good Lovely room overlooking the river, room large and comfortable plenty of room to move about. At breakfast there was lots of food to choose from and it didn't run out as the time for breakfast was coming to an end. January 16, 2013
Rated 1.0 out of 5.0 by Good location ..... BUT First off the major issue I had with the hotel. I booked a 7am wake up call when I first checked in, they failed to wake me. I nearly missed my meeting but I had no time to prepare, far from happy. The hotel as a whole is worn, especially in the dinning area. Will not use them again, January 15, 2013
Rated 4.0 out of 5.0 by Birthday weekend away. On arrival , I was impressed that we were met by a porter, who took us and our luggage, to our room. I was disappointed, initially with the view. The porter then helpfully took us to another room, with a potentially better view. However, this view was not impressive enough to miss all the extras in the Executive room, that I had booked. We soon found that we were five minutes walk from the town, and the river, that made getting out and about easier. Breakfast, on our first morning, seemed very busy, and we had to wait to be shown to a table. However, we soon saw that the tables were efficiently cleared and the food replenished quickly. All the staff were helpful and polite. Later in the day, as I had a cold, I was glad of the prompt room service that brought me a cosy blanket ,and dealt with other requests. Also, I liked the bar downstairs, that did snacks, due to the shape of the room, and view of the river, that it was close to. January 12, 2013
Rated 4.0 out of 5.0 by An enjoyable break We spent a restful and pleasant couple of nights with the whole family (3 rooms) and enjoyed walks, New Year's sales and of course an evening at the theatre. We have been staying at this hotel on a regular basis for over ten years, and the staff are always friendly and helpful, the rooms comfortable, and the food good. The facilities are very good and it is an easy walk to either the theatre or the shops. It is a shame that guests are charged £5 a night per car for parking, and £10 a day for wi-fi is naughty... as I pay less than that for a month at home...these niggles aside it is a really nice place to stay...and good value if you book and pay well in advance. January 11, 2013
Rated 5.0 out of 5.0 by Excellent! Perfect location opposite the green and waterways in the centre of Stratford. Easy walk to all attractions. Car parking is easy to find, convenient and heavily discounted for residents. As a party of 3 we had a family room. On arrival, we thought the room looked good, but as we entered, we realised that our room continued round the corner where our grand-daughter had a double bed settee, her own window, her area was very private. Good breakfast, pleasant staff everywhere. Have stayed her before and will return. January 9, 2013
Rated 4.0 out of 5.0 by Superb Front Desk: Beds Just Okay Excellent service from front desk on arrival, departure and with maps and guidance in between. Minor rereservation about thin and hard beds. January 8, 2013
Rated 3.0 out of 5.0 by Bed and the breakfast experience For the style of the room and cost the bed just didn't suit. The mattress was like sleeping on a concrete block, (very hard), so didn't sleep at all well on both the nights we were there. I know it is New Years Day and obviously a lot going on, but breakfast experience was a bit like being in a cattle market, despite the extended time for service. The tables I felt were too close together. With two other rooms next to the restaurant being empty, it would have been more thoughtful to use the rooms, spread the tables out to give everyone more room to sit in comfort and enjoy, with more tables to avoid waiting to be seated. The queue for breakfast was a 20 minute wait... Finally to pay to park is a first for me! I stay all over the country at many hotels and have never had to pay to park in the past, parking has been complimentary. Therefore my next stay at Stratford is likely to take me to another venue unless improvements are made? January 7, 2013
Rated 5.0 out of 5.0 by New year break This was our 5th stay at the holiiday inn and I can promise you it won't be our last. Yes the rooms are a little dated but the staff food atmosphere and location more than make up for the fact that it cld do with a lick of paint. January 4, 2013
Rated 5.0 out of 5.0 by IDEAL LOCATION PLUS This hotel is superbly located for the RSC, but also for central Stratford. However, it is also very comfortable (we were in an executive room), the staff are pleasant and helpful, and it is excellent value. January 4, 2013
Rated 5.0 out of 5.0 by stay at holiday inn stratford on avon we had a lovely stay over christmas eve, leaving christmas day morning after breakfast. what a pleasure it was to stay at an excellent hotel well within reach of the town. although we were very waterlogged all around it still was delightful. would highly recommend January 3, 2013
Rated 2.0 out of 5.0 by In need of refurbishment Very disapointed with the room, lighting was very poor, furnishings dated, sound insulation the worst I have experienced recently in a hotel, bathroom and shower were poor. The staff were very helpful and the position of the hotel good, but we will not return. January 2, 2013
Rated 5.0 out of 5.0 by Very Comfortable room all round The staff were very friendly, we had a lovely comfortable stay in this hotel and i am sure we will be back. January 2, 2013
Rated 4.0 out of 5.0 by Stay at Stratford Holiday Inn. Great Customer Service, friendly and knowledgeable staff..... clean, spacious room..... ideal location, walking distance to the centre of stratford...... definetly stay there again and recommend to others to do so, too. January 2, 2013
Rated 4.0 out of 5.0 by Breakfast included? When booking, if you want breakfast included, make sure you choose the right room option. We only found out in the breakfast queue, that breakfast wasn't included with our room. It's then either a complete hassle to pay for breakfast (at reception) or you are charged over the odds, on your room. The booking reservation confirmation does not make it clear if you've selected a 'room only' rate - so I advise checking exactly what room option you've selected and what is, or isn't, included. Other than that, the hotel is very good. Pool / gym staff are excellent and friendly. December 23, 2012
Rated 4.0 out of 5.0 by As good as ever, except for the bar service and price. Double the price of our last booking in October, for worse service. Staff all very helpful, as ever, but poor management. We arrived at 1.30 but had not finished the bar lunch by 2.30 when our children arrived to meet us. No-one on duty at the bar between 1.30 & 1.40, when another customer went to fetch someone. When she did come, she had to answer two room-service calls, before attending to the queue at the counter. Likewise, in the evening, we were nearly late for the theatre because took 25 minutes for a straightforward bar meal order to come. Huge office party in the bar rendered all else inaudible. This visit cost nearly twice as much as our last visit in October. Room as clean and comfortable as ever. request for room near a lift was duly fulfilled. Very quiet room with lovely view across the Avon. Very quick and efficient check-in and check out. December 16, 2012
Rated 4.0 out of 5.0 by Overall Good on Comfort and Service, Poor on Value I have been staying at this Holiday Inn for the past 7 years and can recommend it for the location, comfort and service - the latter being particularly good this time. However a couple of points; on arrival as a Priority Club Member I was given a letter telling me I was entitled to a complimentary daily newspaper. On requesting one for the next day, Saturday, was told this offer applied to the week. Why offer this when I was booking-in on a Friday...? Car Parking - a big no-no this one. At the end of my stay I paid the bill for 'extras' taken and was charged £5 PER DAY for parking. I had to pay another £5 to get through the barrier. So, £15 for a guest to park their car. WI-FI access - on asking if I could use their PC, I was told a charge of £5 applied. Was told that 'nothing was free anymore' when I questioned if a guest had to pay...Also - footpath to town - HI you need a light at the exit from your car park. But don't charge £5 for access....& please leave biscuits on hospitality tray. December 16, 2012
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